Office jet pro 8500 program will not instll completely

I have a officejet pro 8500 that stopped scanning and the solution centre doesn't work. I have deleted and re-installed the full version drivers several times and I get a fatal error when the program gets to installing device. I have been sent a solution by hp and everything is okay until checking step d , and there is no communication between printer and computer. What is the solution to fixing this. I am running windows 7 and using an ethernet cable.
Ellie

Hi ellie_dilly,
I'd like to help.  Can you answer some questions?
Can you print a Printer Status Report from the printer controls by going to: Setup / Reports / Printer Status Report and give me the Product # for the printer?
Can you give me the steps you took, with as much detail as possible, to uninstall the printer?
Are you using a disk or download for the install?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

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