OFFICE JET PRO 8500A PLUST WON'T PRINT COLOR

My Officejet Pro 8500a Plus will not print in color.
The color gradually faded then stopped.
Ink was low. replaced all cartridges.
Printhead status: Black/Yellow=good, Magenta/Cyan=fair
no color on copying or printing

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers, 
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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