Office Jet Pro 8600 (Network) scanning black vertical lines

When I scan a text document in Black and White mode the image is obscured completely by vertical black lines. Get the same problem whether I use ADF or flatbed glass. I can scan the same document as color and it works fine. Problem occurs whether I scan as a PDF or JPG file output. Attached a scan of empty faltbed glass. Happens only in Black and White mode.

Hello ,
Welcome to the HP Support Forums!
It would appear that you may have an hardware failure on the Officejet 8600. It is possible to successfully troubleshoot this issue however.
I would first suggest; While the 8600 is on, remove the power from the back, connect the other end to a wall outlet directly (if connected to a surge or power bar) and then connect back to printer. Allow the printer to power on with nothing loaded in the ADF or on the glass and ensuring the lid is closed fully.
Check for and install any possible updates available: Getting the Latest Firmware and Product Updates.
Try your Black and White copy now. If it still looks the same, you could try cleaning the glass for the flat bed and ADF and the white covers. However, I do not think it will help with with what you have said in your post.
Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans<---
Regards,
JERENDS
I work on behalf of HP
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Similar Messages

Office Jet Pro 8600 Plus Scan to Email Setup, website not working.

When setting up scan to email.
The first question is: Is the HP software provided with the printer installed on the network-connected computer?
The answer should be yes, but we can't follow the steps of opening up the software on the computer and acessing scanner options like the printer tells us to.
Anyway, in the past I have set up a two users by selecting "No" to this question then it provies me with a website to enter in:
http://192.168.5.158
This is the current address it is giving me. This has worked for me in the past and have had no issues setting it up this way. But now (after my employer changed my email address) my scan to email is no longer working and I am trying to set it up again with my new email.
Every time I type in the given address: http//192.168.5.158 I receive an error message.
[Fiddler] The socket connection to 192.168.5.158 failed.
ErrorCode: 10060.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.5.158:80
I had found a forum that had supposedly been a solution where they said to remove web services on the printer and re-set it up, this did not work at all. Still can't set up a scan to email. I just want to use the site given like I normally do, and set it up that way, I need help as SOON as possible please

Hello rachelhuver,
Welcome to the HP Support Forums!
Regarding the issue connecting to the Officejet Pro 8600 Plus's Embedded Web Server to change the Email used for Scan to Email, I would like to see if I can help.
If you touch the Wireless icon on the printer, is the I.P address the same as you noted in your post? If not, use that I.P in an attempt to access the needed page.
If you are still unable to load the page, try using a different web browser on the computer. For example, if using IE, try Firefox.
If you are still unable, it would appear to me that the network is blocking this page from you. You can get around this by connecting temporarily to the printers Wireless Direct network. To connect to this;
Touch Setup
Network
Wireless Direct
On with no security (I suggest)
Connect the computer to the printer's network, ie HP-Print-**-Officejet 8600 series.
Open a web browser (don't worry if you get a message about no Internet), enter this I.P: 192.168.223.1 and hit Enter.
You should now be able to access the Embedded Web Server of the printer, make your changes and apply them.
Hope this helps,
JERENDS
I work on behalf of HP
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Office jet pro 8600 prints solid black

When I print a copy using black ink only the page prints solid black.

Hello there! Welcome to the forums @janvlz
I saw your post about your printer printing out in solid black ink, and wanted to recommend a troubleshooting guide for you to try!
Fixing Print Quality Problems for the HP Officejet Pro 8600 e-All-in-One Printer Series
If the issue continues, please give us a call to see what your printer options are with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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How to Scan using your HP Office Jet Pro 8600

Well, I figured out my own answer because I couldn't find a "solved" topic in this regard. So then I decided to post my findings in order to help the next querier (is that a word = one who queries). FYI - I am not a 'techie' and while I can find my way around a computer it sometimes takes a while. Also, I have Windows 7 on this laptop if that makes a difference.
1. Go to Control Panel and choose:
2. Hardware and Sound, then
3. Devices & Printers, then
4. Fax-HP Office Jet Pro 8600 (Network) or whatever printer choice pertains to your situation, then
5. HP Printer Assistant, then
6. Scanner Actions, then
7. Scan a document or photo, then
8. Save as PDF
9. Scan
10. Save to folder you choose
I know this may seem simplistic to most of you but maybe someone like me is out there trying to find this out and this might help.
Roxi
This question was solved.
View Solution.

Hi Acupuncture,
Thank you very much for posting your solution that you found yourself, on using the scan function on your HP OfficeJet Pro 8600. I also apologize we were not fast enough to answer one of your inquiries on the HP Support Forums. I was able to check your user page but was unable to find your initial post on asking us How to Scan, did you delete the question? Either way I am glad you are now up and scanning from your OJ 8600.
For future reference I would like you to take a look here: How to Scan: Windows 7, here you will be given all options and shortcuts on scanning with or without the HP software as well as some cool features, like scanning from the front panel of your 8600 and adding multiple pages to a single file.
Again I appreciate you taking the time to help the other Community members, so Thank you again!!
HevnLgh
I work on behalf of HP
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Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
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W a t e r b o y 71
I work on behalf of HP

Office Jet Pro 8600 hp cannot connect wirelessly to WPA2 Enterprise encrypted network

HP Office Jet Pro 8600 Premium all in one Printer Scanner CAN NOT connect to encrypted wireless network? Specifics: Wireless network uses WPA 2 Enterprise encryption without passphrase. ( mac filtering only ) Mac address of device is already entered into the wireless router list of devices allowed to connect. Wireless wizard reports ....unable to connect due to authentication failure. alternative instalation attempts ask for passphrase which the wireless network does not use at all. Has been a big issue preventing deployment of mobile wireless scanning and printing throughout the facility. WPA2 is clearly listed as supported wireless protocol. Please help. Several weeks of struggle with India did not resolve the issue. Thank You.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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Hp office jet pro 8600 won't scan

Wirelessly connected office jet pro 8600 won't scan in windows. I've checked to make sure proper services are running and they are. Started running diagnostics utility and the driver didn't check out but I have the correct one installed and the printer works just fine. Occasionally a message pops up and says that the computer has lost connection with the scanner. Any help would be much appreciated. Thanks.

Hi GradyIV,
I can help you scan from your Officejet 8600 to your Windows operating system. It sounds like you have run the HP Print and Scan Doctor, is this whee you say the driver error?
I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
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Sunshyn2005 - I work on behalf of HP

How scan from HP Office Jet Pro 8600 to iPhoto?

How scan from HP Office Jet Pro 8600 to iPhoto on iMAC?

Hello AlisoCreek,
Thank you for using Apple Support Communities.
For more information, take a look at:
Mac Basics: Using a scanner
http://support.apple.com/kb/ht4505
Have a nice day,
Mario

I only want my HP Office Jet Pro 8600 Plus to print in black and white

I have an HP Office Jet Pro 8600 plus and I only need it to print out word documents and do not need color. For some reason the printer requires me to refill my yellow ink in order for me to print a document in greyscale. How can I change the settings so this doesn't occur?

Dear neurogeek,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/m...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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and click on the icon if you want acknowledge the assistance.

Wireless printing issue. Lonovo Think Pad v. Office jet pro 8600

I went through all 7 of the trouble shooting steps but still can't get my wireless printing to work with my Lonovo laptop T430 and my HP office jet Pro 8600 ..last resort was to join the forum so here I am. all connections appear to be on line and as they should be until I try to print a document. The print window tells me printer is offline but the printer network test tells me it passed all tests and is connected and ready. Using windows 7 operating system.

llbbsis, if everything passes my initial concern is that you might not be connected to the same network on your printer as your computer is connected to. So the first thing i would check is being sure that the SSID on both is the same and not something like "NetworkName" and "NetworkName -Guest."
Next, have you used the Print and Scan Doctor from HP? It is a good tool to diagnose and treat some of the smaller issues with printing:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Check those two things first and get back with me, if you need further help I am more than willing to do whatever I can to get the issue at hand taken care of.
Have a great day!

Office jet Pro 8600, Multiple Printers on same nenwork need to change printer name ID

How do I Change the default Printer ID /name on a Office Jet Pro 8600 AI1 using OS x 10.8 on a home network . To prevent other computers from accessing multiple 8600's set as delivered, on the same network?

Hi @JimAckroyd
It took me sometime, but I think I found exactly what you are looking for! Please take a look at the instructions already written out by ShlomiL; Re: Changing the name of a printer in my LAN.
I hope this resolves your inquiry.
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Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8600 Plus 910 n printer driver does not install on a windows server 2008R2 OS

I recently had a new server installed, a Proliant with a Windows Server 2008R2 operating system. I now just discovered that my All in One Office Jet Pro 8600 Plus A 910 will not install on the Windows Server 2008 R2, ïncompatible operating system. Does anybody have a workaround or solution?

Hello dawnp,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to your Windows 7 computer.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it failed as well as any error codes you may see.
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Office Jet Pro 8600 all in one

I fax documents from word with my printer. Every once in a while, but more frequently as of late, the document will fax, shows send in the log, I hear the the fax completely send and hang up, but then it will fax it over and over, even though I only set it to fax one time. Only way then to stop it from sending is to turn off printer and then I either have to reboot my computer or log off to get it to clear. When computer comes back up, I turn printer back on and it is ready for use. It has done this since I bought it, but like I said seems more frequent.
It is an HP office jet pro 8600 all in one, running on Windows 8.1. It is hard wired, not running wirelesslym with desktop. Anybody have any clues as to what is causing this and how to fix it. It is so frustrating. Thanks.

Hi LFoskey,
Does the printer send multiple faxes when you fax directly from the printer, or only when you fax from Word?
You can check for a firmware update in cause the issue is being caused by the printer itself;
HP Officejet Pro 8600 N911a Firmware
HP Officejet Pro 8600 N911g_n Firmware (Plus and Premium models)
Please also try the HP Print and Scan Doctor, it can quickly resolve any issues including but not limited to;
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Office Jet Pro 8600 Premium

Our Office Jet Pro 8600 Premium is suddenly experiencing some kind of problem when printing wirelessly. We have had this printer for some time and we exclusively print via the wireless network. We have never had this problem before. The wireless netwrok has no issues as far as we can tell. All computers and phones are able to use the wireless network to connect to the internet, etc. All devices are unable to print to the printer. Devices are mostly Apple products, including the Airport Time Capsule that creates the wireless network, but also some Android phones. Everything seems to be OK - the Network screen on the printer's Set Up Menue says it is connected on the wireless network and it says the signal strength is full, and, the computers on the network in fact see the printer on the network - it is possible to discover the printer when looking for it and the computer is able to accurately read the ink supply levels. On the computers, the Print Que dialog box says "The printer is not connected" and "Ready on server - Unable to locate printer" when sending a document to print. There is a small blue light next to the Wireless Icon on the printer and that is not lit - I think it has been lit in the past. We have stepped through the printer wizard to reintroduce the printer to the wireless network. We have also deleted the printer from the computer's printer list and added the printer anew. Interestingly, when doing these last two fixes, the printer sometimes connects for a short time and it is possible to succesfully print a document, then it goes back to unsuccessful. Sadly, this is not the only problem we have had with this printer and HP's products don't seem to be at the same performance level as in the past.

Hello @OPMike,
Welcome to the HP Support Forums!
I understand that you're not able to print wirelessly from your computers or devices to your HP Officejet Pro 8600 Premium e-All-in-One. I would like to assist you today with resolving this connectivity issue. Thank you for including the troubleshooting you have completed prior to reaching out for support. To be honest, because your printer is 'connecting' to the network after running the Wireless Setup Wizard, even if the connection appears to be brief it is proving that the network card within your printer is functioning. Rather, I believe this issue lies with your router. There is a chance that an update may have went through on the network that is now blocking your printer from access. Printers are affected differently than computers or devices on the network as printers require two-way communication. Can I please have you follow the steps below to resolve this connectivity issue.
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer and devices
After 30 seconds to 1 minute, plug your Router back in
Next, turn on your printer
Turn on the computers and devices
After a minute or so your internet connection should return. Please check on your computer and ensure that you are able to browse to websites again before proceeding. Once your internet is up and running try to print wirelessly to your printer.
Please respond to this post with the result of powercycling your network. I look forward to hearing from you!
X-23
I work on behalf of HP
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Mac to Office Jet Pro 8600 printer

I have a IMAC desk top connected to an Office Jet Pro 8600 running MAC OS 10.6.8. I cannot get the scanner to scan photo's to a specific size. I use the HP Utility but no matter what I try to do the scanned image only cooies from the front right corner of the scanner glass. How do I change the JPEG scanner size and how do I scan whatever size image I place on the glass?
This question was solved.
View Solution.

Hi @paul8588,
Welcome to the HP Forums!
I noticed that you are trying to scan photos to a specific size with your HP Officejet 8600, and I am happy to help!
I would recommend the following:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
What size of paper are you trying to scan on the glass?
If the above recommendations do not solve your issue, please see this guide. How to Scan: Mac OS X v10.6, and you will see some alternate scanning options without HP software.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Office Jet Pro 8600 (Network) scanning black vertical lines

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