Office Jet Pro. 8610, brand new, says paper jam, but there is not one!

have a office Jet Pro. just bought it. it keep stopping during set up telling me i have a papaer jam. I have not put any papaer in it yet!!! i have taken it apart like the directions. but will not come out of the papaer jam screen. i am very frustrated. if i can not fix this soon, i will return it!!!

Hey there @sbrogers2001 , welcome to the HP Community
I read about your new Officejet 8610 showing a "Paper Jam" error, when there is no paper in the printer. This would be a "false" paper jam, which is troubleshot the same way as a regular jam. Please try the steps from the guide I posted for you below and if the error continues, give us a call as you most likely would need a replacement printer.
A 'Paper Jam' Error Displays on the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One P...
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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My new HP office jet pro 8610 is LOCKED.

somehow while setting up my new HP office jet pro 8610 it locked It .
I am trying to set up internet wireless and i am so frustrated! message states:
you cannot use the device's built in networking capabilities because these capabilities have been disabled when the device was set up. for more imformation, contact your network administrator who set up the device.
A simular message comes up for every feture I wish to try on this printer.
I am this person. .....
Does this printer have a master reset? i can not find it. please help so I dont have to put it back into box and return it to the store. thanks Jodanalynn

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help. 2Wood.

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

Office Jet pro 8610 for windows server 2008 R2

I have the new Office Jet pro 8610 prither but dosn't have the driver for "Windows Server 2008 R2 Enterprise" 64 Bit.
What to do now. Can you please provide ?
Thanks in advance.
This question was solved.
View Solution.

Hi,
The same driver as provided for any Windows OS as Windows 7 or 8 should be used, the installation however should be launch via the command line and not as a standard installation.
Follow these steps to install the printer software on a server:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/5367606...
Shlomi
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I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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Does HP Office Jet Pro 8610 Support Adobe .PDF Files?

Greetings,
I'm thinking of upgrading from an HP Photosmart Premium C309g-m All-In-One to an HP Office Jet Pro 8610 All-in-One.
I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Thanks.
shamrock838
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View Solution.

shamrock838 wrote:
... I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Hi,
Looks like you are talking about scanning to PDF. Yes the 8610 can scan documents as PDF files. My suggestion: spend a bit more for a 8620 or 8630. Please check the following brochure, you will see why my recommendation is a 8620 or 8630.
http://www.hp.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.pdf
Regards.
BH
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Why can't I download drivers for hp office jet pro 8610?

I just bought the HP office jet pro 8610 and my mac book will not recognize the printer. When I'm prompted to download drivers, I am told they are unavailable from Apple. Can anyone help?

Click HERE and choose your OS X version from the pull down
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I am trying to print from my computer and it says paper jam, but i can make copies

I am trying to print from my computer and it says paper jam, but I can make copies, print pictures from the printer.
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Welcome to the Adobe Forums.
To better assist you with this issue we need to know:
What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)
What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)

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HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
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I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

HP Office Jet Pro 8610 won't scan to imac system 10.10.1

I can get the printer to scan from my computer, but not post it on the desktop. It say the function is disabled and contact set up person or administrator. My son set it up and is not available. I will be the administrator. How do I enable the function. Hp Officejet pro 8610. I'm on a IMAC operating system 10.10.1

Hello @Annpaints,
Welcome to the HP Support Forums! I see you are unable to scan with your Mac running the Yosemite 10.10 Operating system to your HP Officejet Pro 8610, when you attempt to scan to the Mac you are given the error that it needs to be enabled. Please go ahead and start below:
Click the Finder tab, and then click Go.
Click the Utilities tab, and then click the HP Utilities icon.
Click Scan Settings, and then select the Enable Scan to Computer box.
Are you now able to Scan to the Mac? I was able to find this helpful information here: Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please let me know the outcome.
HevnLgh
I work on behalf of HP
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Getting MAC OS10.10.1 to communicate with Office Jet Pro 8610

My printer works fine in the internet and copy modes. It automatically downloads upgrades. When I first set it up, everything worked fine, both in harwire version and wireless. Then for some reason it quit working, as I was getting a "printer is not connected" message on the print screen. I then threw all HP divers into the trash and reinstalled frm the HP site the latest driver. Same result. I then tried to deinstall, but when I opened the HP folder, there was no "deinstall" . Could you please tell me how to correct this, as Ihave now had the printer a couple of months, without being abl to use it. Regards, Ron

Hello , Welcome to the HP Forums, I hope you enjoy your time here! I'd like to help you with the communication issues you are having between your HP Officejet Pro 8610 and your Mac running OS X 10.10. I am assuming you are attempting to connect wirelessly, since you mentioned that the internet functions on your printer are already working fine. Please feel free to correct me if this is not the case. The easiest way to confirm that both the mac and printer are properly connected to your network is to see if you can access the printer's Embedded Web Server (EWS). On the home screen of the printer touch the Wireless icon.Make a note of your IP address.On your Mac open the Safari browser.Type the IP address (ex.10.0.0.9) into the address bar and press Enter.Does your printer's page come up?You can also try doing a network power reset to refresh the network connection for both devices. Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. More troubleshooting steps, if you can access the printer's EWS, but unable to add to your Printers and Scanners can be found here: HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X) Please respond to let me know if this helped to resolve your issue.

Hp office jet pro 8610 fail to work after purchase of 38 days

After 38 days of purchasing the item- the printer screen lights up - all lights of commands started to blink- then the screen had a message with a symbol of the power button and a code B888F342 - after which the screen blacked off. after a while - lines - black and white appeared on the screen and the product never worked/function/responded or anything. kindly advice.after 38 days of purchase which the warranty was only 30 days by Pricemart - the number of days of usage of the pirnter was 10 days. I cannot get a refund - so i would like some technical advice please. Unsatisfied Customer, Johnny John

Hey , Welcome to the HP Support Forum. I understand your HP Officejet Pro 8610 e-All-in-One Printer is not functioning from start up. I would like to help. It's not optimal that your retail warranty's expired, but I would like to point out that all HP hardware's covered automatically with a one year warranty. (Source) If you'd like to pursue servicing or replacement options I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods (phone, chat, email). I do have some basic troubleshooting steps you can try in the meantime: Are you getting any sort of menu functionality, or is the printer stuck on the load screen when you power it on? If you can get to the point where it's possible to interact with its menu, I would recommend restoring the printer to factory defaults*. Here's how: *Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here. Touch the Setup/Wrench iconTouch the Tools iconTouch Restore Factory DefaultsEither way, although it's not essential, have you tried plugging the printer in directly to a wall socket? The power reset is the sole step you can try if there's no menu functionality. Beyond this if you can't access the menus and you're stuck in the same error state, I recommend you reach out to our tech support team (as noted above). Let me know how it works out for you. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Best of luck,

HP Officejet Pro X576dw MFP Error Paper Jam but there is no Paper Jam

Can someone explain me how to reset my HP Officejet Pro D576DW MFP as it came out of the box?
The printer is repeating a paper jam message near the duplexer, but there is no paper jammed in the machine.

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

I have an early 2008 iMac running iOs 10.5.8. I need to upgrade to at least iOs 10.6 snow leopard in order to install the driver for a new HP Office Jet Pro 8610 printer. How do I go about doing this, and which version of 10.6 would be best?

I have an early 2008 iMac running iOs 10.5.8.It has a 2.8 Ghz Intel Core 2 Duo. I need to upgrade to at least iOs 10.6 Snow Leopard in order to install the driver for a new HP OfficeJetPro 8610 printer. Which version of 10.6 would be the best for this Mac and how do I go about upgrading?

Click here and buy the DVD.
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Office Jet Pro. 8610, brand new, says paper jam, but there is not one!

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