Office jet pro 8620 won't load setup print cartridges

I am trying to install my new printer. It came with one set of cartridges which are labeled setup. I follow the instructions and have watched the installation videos -- my cartridges do not load properly -- they appear to be too deep. I push them as far as possible which leaves them overhanging. Then they just eject the cartridges -- am wondering if I have the wrong size setup cartridges.

Hi @cambal
You should be able to simply slide the new cartridge into its slot, and then gently push it forward until it clicks into place. If you push it again attempting to shush it into place you may be releasing it. it is kind of like a memory card, when you push it inwards it ejects.
Are you getting an error message on the printer? Perhaps the following document will be helpful; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet Pro 8....
Please let me know if this resolves the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Hp office jet pro 8600 won't scan

Wirelessly connected office jet pro 8600 won't scan in windows. I've checked to make sure proper services are running and they are. Started running diagnostics utility and the driver didn't check out but I have the correct one installed and the printer works just fine. Occasionally a message pops up and says that the computer has lost connection with the scanner. Any help would be much appreciated. Thanks.

Hi GradyIV,
I can help you scan from your Officejet 8600 to your Windows operating system. It sounds like you have run the HP Print and Scan Doctor, is this whee you say the driver error?
I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go on

I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go online. I have run all of hp's diagnostics and everything passes. it prints the test pages but will not print any other jobs for me.

This might help - https://discussions.apple.com/docs/DOC-3792

Cannot start scan from HP Office Jet Pro 8620 since upgrading to Windows 10

I updated to Windows 10 Home 64 bit. I can scan if it is started from the PC on the HP Printer Assistant.But cannot start a scan from the front panel on the 8620 printer,it times out and gives errors"The scan could not be completed due to one or more of the following issues-connection to the computer is lost-The scan application on the computer is currently in use- OCR application is not installed on the computerSee the computer monitor for details" Nothing is displayed on the computer monitor. How do I get scan to work on the printer without initiating it from the PC?

Hi, Please check that the Software is installed, you can download the software from this link: http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7 Once installed, can you start up your printer software and under Scan, there is a "Manage Scan to Computer" tab. Click on the "Manage Scan to Computer" tab and make sure it is enabled. Hope that helps! Please click the “Kudos Thumbs up” on the left if this has helped you and “Accept as solution” if this has helped solved your problem.

New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My new HP Office Jet pro 8600 won't connect to my wireless Airport

I try and set up my new Office jet to my wireless and I get the message: More than one access point/wireless router has been found that matches your wireless network name. I only have one router and it is an Apple Airport Extreme. I've tried doing throught he network wizard and tried doing it through the installation on the computer with it directly connected to the computer. I called HP and was on the phone for an hour and all they could come up with was that the Airport had 5 GHz and so it will sense two routers. Huh???? What can I do? I don't want a new router since I just got that one.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

I have HP office jet Pro 8500 a premium it is printing at an angle and paper is coming out at angle

HP office jet 8500A premium operating system Windows 7 no error messages no changes to the product
The printer is printing at an angle and sending paper out at an angle

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo. I cannot scan, though I can print and I can fax. The error message says I must be connected to the network, and yet I am connected. The only diagnostic tool available is for MS systems only. Help???

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP office jet pro 8600- "No document loaded" error message with OS Mavericks 10.9.1 when scanning

I am unable to scan from either my HP officejet pro 8600 printer or my iMac, using OS Mavericks 10.9.1. From computer, message in sequence are: 1) Waiting for scanner 2) no document loaded and 3) scanner failed to complete the scan (this after changing defaults to match type of feed and document. I can print and copy fine.
From the printer, I receive the following messages: Scan could not be completed due to one or more of the following:
1) Connection to computer is lost, 2) The scan application or computer is currently in use (Not that I can see) and 3) OCR application is not installed on the computer (have installed and re-installed driver several times, with help of HP customer support person).
I have spent 1-1/2 hours on the phone with an hp customer support person trying to resolve the problem, based on the above results. I have also read the solutions on this forum, none of which seemed to either apply or work.

Hi Trishan,
I know you have done a great deal of troubleshooting already and have invested more time than I am sure you would like to have, but I have a document for you to use. I have seen success from those who have used this document.
Communication Error between the Scanner and Your Computer in Mac
You will find, after opening the link, that the 10.9 is not listed; however, this document does apply to all of the Mac operating systems.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8610 won't scan to imac system 10.10.1

I can get the printer to scan from my computer, but not post it on the desktop. It say the function is disabled and contact set up person or administrator. My son set it up and is not available. I will be the administrator. How do I enable the function. Hp Officejet pro 8610. I'm on a IMAC operating system 10.10.1

Hello @Annpaints,
Welcome to the HP Support Forums! I see you are unable to scan with your Mac running the Yosemite 10.10 Operating system to your HP Officejet Pro 8610, when you attempt to scan to the Mac you are given the error that it needs to be enabled. Please go ahead and start below:
Click the Finder tab, and then click Go.
Click the Utilities tab, and then click the HP Utilities icon.
Click Scan Settings, and then select the Enable Scan to Computer box.
Are you now able to Scan to the Mac? I was able to find this helpful information here: Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please let me know the outcome.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP office jet pro 8600 won't connect to my macbook pro or my iPad

My HP Officejet pro 8600 at work will no longer connect to my macbook pro or my ipad, yet it still connects to my bosses ipad just fine. I had tried uninstalling it on my mac, and then when i try to reinstall it its not there. I have tried unplugging the printer several times and this too doesnt work. I have tried resetting up the printer on wifi and even tried restarting my wireless router nothing has worked at all i'm getting really frusterated having to take all my work on a flash drive to my bosses computer to print it off please help ASAP.
Zerr222

Hi Zerr222,
Try unplugging the router from the power for 30 seconds, plug it back in and allow it 2 minuts to fully start.
Next turn the printer off and back on and check for any difference.
If the issue remain, may you changed a wireless router lately? what is your exact router brand and model?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Office Jet Pro 8600 e-all-in-one Printer - N9911g won't connect to the internet

I've been trying to set this up for 2 days. I have the software on my computer and connected to my printer, however, my printer isn't getting a connection to the internet. I've tried everything I know. Also, the software on my computer says that the security certificate isn't safe so I installed it and it still doesn't like it.

emarieh,
Your router could most definitely be the cause. You will have to contact your router company and have them open up specific ports on the router. Please take a look here to learn a little more on Security Information and Firewalls.
I found this helpful information from fellow Community Member VisionAiry, please see below:
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP printer.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
UDP ports: 427, 137, 161
TCP port: 9100
Photo card upload
UDP ports: 137, 138, 427
TCP port: 139
Scanning
UDP port: 427
TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
UDP port: 427
TCP port: 9220
HP device installation
UDP port: 427
Web Services Ports
UDP and TCP: 80, 443, 5222, and 5223
Bonjour Ports
UDP and TCP: 5353, 5297, and 5298
You will need to contact your router manufacturer and have them unblock these ports, let me know if this helps.
Thank you again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Office Jet Pro 8610 won't save as PDF

After scanning I hit save and it saves it as a bitmap even when I change it to pdf.

Hi,
By default, scanning photos will save output files ad jpg or other image file formats. Please select scan document before start to scan. Where do you scan from ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Office jet Pro 8500 won't print thru wireless network.

All of a sudden, my printer will not print anything from any of my devices. The print items just get backed up in the queue. The printer is connected to the router, all the test and configuration pages say it is fine and ready. I have windows 7.
This question was solved.
View Solution.

OMG! I can't believe the fix was something so simple. I had installed a new router. Windows for some reason created a virtual printer with a Web Services Drive and port (which wasn't working or I do not know how to set it up correctly), and removed my "hard" printer. I simply went into Network, Add a Printer, it found the original hard printer, I added it, it removed the virtual WSD ports, and now everything is printing correctly again!

Is it possible to calculate paper usage on my new HP Office Jet Pro 8620?

I would like to calculate our paper usage on this new printer. Is there an easy way to do it?
This question was solved.
View Solution.

The printer's embedded web server (EWS) page will provide information on the pages printed. To access the EWS simply put the IP address of the printer into your browser. Select the Tools tab and click on the "usage report" on the left side.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Office jet pro 8620 won't load setup print cartridges

Similar Messages

Maybe you are looking for