Office not receiving mail fro Office 365
I recently started using Outlook 365 on line. When I first connected it to Outlook all the recent messages were downloaded into Outlook. The following day I receive nothing. Outlook 365 techs told me to reinstall it. I did, same problem. Then they
told me to sync 365 and Outlook. I did, same problem. I can send but can't receive messages through Outlook. Outlook tells me I'm connected to Microsoft Exchange and mailbox is up to date, but nothing is being received.
Hi Richard,
As per the description, I understand that you are not able to receive messages through Outlook, but can send.
Please first check on Outlook Web App, and see if there are any new messages show up there. If it arrives in the web based mailbox, this could indicate a sync issue or a corruption in your mail profile.
If you are in Cached Exchange Mode currently, try to switch to Online Mode and see if it works correctly now.
Please have a try and feel free to post back with any findings, we will take a further look then.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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