Office of the CEO, Verizon FIOS
How do I contact the office of the CEO for Verizon FIOS customers?
My aged brother has a problem with his FIOS Battery Backup. He tried explaining there is a problem with the batttery but each time he tried to explain it to a Tech, the phone went dead 3 times. Finally he reached someone who said she would send a new battery with instructions for installation. He is completely illiterate about mechanical items and also does not have a computer. I tried to install the new battery for him - after hours of me trying to install it, (by lying on the floor - since it was installed at the baseboard) - it is still not working as we can still hear screeching. Either the battery is faulty or improperly installed - PLEASE can someone either call him and make arrangements to go to his home and install it properly? This is such a nuisance and no one at Verizon has any compassion for the elderly or has tried to help him.
It seems that the techs who answer the phones at Verizon FIOS are on a time frame - perhaps that is why they don't care to assist anyone who doesn't know how to state their problem. Or else they are completely rude.
Thanks for listening!
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Does Verizon FIOS Support Outlook 2010?
I just upgraded my computer to MS 7.0 o/s and to Office 2010. I am having trouble configuring Outlook 2010 to the same mailbox address I've used successfully for the last 5 years on Office 2003. Does Verizon FIOS support Outlook 2010?
Certainly they support Outlook 2010, just not automatically.
see setup instructions at
http://www22.verizon.com/support/residential/internet/fiosinternet/email/setup+and+use/questionsone/... -
How can i use a second router to replace verizon fios router?
Okay so just as the title says how do i use a second router? I got a cisco valet router... I don't know how to use it because the verizon router/modem is wierd i know how to use a router if i only had a modem but fios gives router/modem so how can i use my 2nd router? The current verizon fios router/modem is b/g mode and i wanna change to b/g/n so i can get a better speed from my internet... SO how can i use my 2nd router? I tried this http://www.dslreports.com/faq/verizonfios/3.0_Networking#12506 but i don't get it can someone guide me better or make a video explaination on how to use a 2nd router? I have it connected with see as in pic i connect from my router Internet port to wan port and the ethernet lan port to the ethernet lan port on verizon fios and no work please help...
OK, so with this, we have a few options. You appear to have a MoCa connection to the ONT, hence the coaxial cable being present.
1: The ActionTec can be bridged to the Valet router. This will not require any additional cabling, however it will require a small amount of work to have working. You will also require the ActionTec still in the mix, even though it will not be acting as a router anymore with this configuration.
Visit http://www.dslreports.com/faq/16077 and look at Option 4. There is a thread linked that will allow you to set up the ActionTec as just a MoCa bridge, and will pass the Public IP to your router. You will, in order for this to work once the ActionTec is bridged, need to connect the cable from your Valet router's Internet port, to the ActionTec's LAN port and nothing else goes to the ActionTec. From this point, your Valet should run as your primary and everything should connect through your Valet. If you are adding another router, a Netgear N300, you should perform the LAN to LAN setup, which we will talk about once you've got the Valet working correctly. LAN to LAN configs require a custom setup, so do not set up the Netgear for now.
2: This is my preferred method, which would be to run an Ethernet cable to the ONT. Option 6 in the FAQ. This will require spaking to Verizon to have them move your ONT to Ethernet, but once they do this, you can disconnect the Coaxial Cable from your ActionTec router, and plug in your CAT5/CAT6 cable from the ONT to the ActionTec's Internet/WAN port. Use the ActionTec to ensure everything is working after the switchover, and once off the phone, log into the ActionTec, perform a DHCP Release, and then prompty power off the ActionTec. Once this is done, plug the CAT6 cable into your Valet router's Internet port. You should from this point, be able to connect to the Cisco, and if the DHCP Lease was broken successfully, the Cisco should begin serving up your Internet connection. If it does not, leave the Cisco powered off for a few hours to break the DHCP lease, and then power it up. If the Valet does not work, still, give the Valet a factory reset and set up this router again, with the Ethernet cable from the ONT connected to it.
I would just take a good luck at the FAQ linked above again, and see what would work the best. Easiest thing to do is to get the ONT moved to Ethernet, which allows you to eliminate the ActionTec unless you need it in the future for TV service, and also allows you to use any router with ease.
Once the Valet is up and running and holds your Public IP address from Verizon (use http://whatismyip.com/ to determine this) , and also serves up IPs to devices on your network, post back and we can help you set up the Netgear. If you have any issues while setting this up, fall back to the ActionTec. It's factory reset will work without configuration needed, regardless of you being on Coax or Ethernet.
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The first to bring me 1Gbps Fiber for $30/m wins! -
Airport Express/AirTunes Not Working with New Verizon FIOS Connection
I was just set up with the new Verizon FIOS high speed internet, and now my Airport Express/AirTunes will not connect to my remote speakers like it did previously. The option for them is still there on iTunes, however when I select them, I get the horizontal barber pole for a minute, then the speaker selction goes back to computer.
In more detail:
Previously I had a Comcast internet connection which went through a Linksys wireless router. My Mini picked up the internet with this connection. Then I had an Airport Express hooked up to some remote speakers. They worked fine. Now, I have the Verizon wireless router hooked in directly to my Mini through the ethernet cable. I see the wireless network created by the Verizon router. I still see the wireless network created by the Linksys router. However, my iTunes can not connect to my AE/AirTunes speakers.
Note, I did reset the AE and then using Airport Setup Assistant, tried to locate it again, but it came up with nothing (other than my neighbor's new Verizon router).
Any help would be appreciated.
Thanks!Still no luck. The green light is on for the AE.
Thanks in advance for the help. -
[NEWS] Verizon FiOS Skyrockets to #1 in Netflix ISP Streaming Rankings
Congrats FiOS. Maybe it was worth the wait, maybe it wasn't. But it, according to Netflix and it's subscribers, was well executed.
<blockquote>
[NEWS] Verizon FiOS Skyrockets to #1 in Netflix ISP Streaming Rankings
Netflix's latest ISP streaming performance rankings continues to show specific and pointed improvements for companies that have struck interconnection deals with the company
Verizon FiOS jumped nine spots to top the index with a speed of 3.17 Megabits per second (Mbps.) The rapid rise, which began last month, followed an interconnection agreement with the company that uncongested ports for mutual customers. Similar arrangements with Time Warner Cable and AT&T U-Verse also resulted in increased speeds in September of 2.87 Mbps and 2.77 Mbps respectively.
The improvements were enough to propel Verizon FiOS to the top among the nation's largest ISPs at 3.17 Mbps per second. Among all ISPs, Verizon FiOS comes in seventh place behind Google Fiber (3.54 Mbps), Grande Communications (3.33 Mbps) and RCN (3.24). It's worth noting while jumping just one spot, Verizon DSL customers continue to see the slowest streaming performance of nearly all ISPs ranked, including other DSL providers.
Again, you can head here to see the ranking of all ISPs in the US or other countries where Netflix streaming is available.
</blockquote>
Also related
Verizon's interconnection deal with Netflix pays off with No. 1 ISP ranking
FierceTelecom · 34 minutes ago
Worst to first: Verizon shoots to No. 1 on Netflix Speed Index
Fierce Cable · 30 minutes agoFor what it's worth, I've been getting remarkable good Netflix feeds for the last few months. Before that, Netflix was often at a low resolution and subject to frequent buffering if not outright loss of data.
In short, I've seen a big improvement that makes watching Netflix on FiOS enjoyable!
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. -
Port-forwarding or UPnP on VERIZON FIOS modem/router
I'm trying to help someone access his home network remotely from another location. he just got the new Verizon FIOS network.
i'm new to the world of port-forwarding and UPnP forwarding, but have learned a lot in a short period of time.
I can easily setup port-forwarding and UPnP forwarding (necessary to setup the afp file sharing, screen sharing, etc) on Linksys routers that have those capabilities.
My friend just got the new Verizon FIOS network installed. It is smoking fast both up and down. We figured out that the box Verizon provided him (it's a fairly huge thing) is an internet modem, a router, and a wireless router all in one.
And once we accessed its control panel, I definitely saw places where we could configure port-forwarding........
but it's not quite as straightforward as it is on a Linksys router in that, on a Linksys, if I want to open a specific port, like 5900, for screen sharing, I can easily type in the numbers 5900 and type the IP address of the computer on my LAN that I wish to forward port 5900 traffic to.......or I can do this with UPnP forwarding....either way it is simply and fully controllable.
But on this Verizon box, it seems to have most standard ports and protocols stored in presets that you must choose from. For example, if I wanted to setup port forwarding for FTP traffic, I would choose FTP from the dropdown menu and then the router would automatically know to forward port 21 to the computer of my choice.
but we specifically want to turn on AFP for apple file sharing, which is port 548. On the Linksys, i could simply type port 548. But this Verizon router does not show a service called AFP. It has a nice LONG menu of many different pre-set options, but AFP is not one of them. Would it be called something else on a device like this that is obviously not specifically designed to know Apple's file sharing protocol?
So would anyone know what kind of service I should look for that opens port 548 for file sharing?
Anyone have experience with these new Verizon routers/modems yet? I'd really love to find a way to type everything in manually, but I dunno if that's possible on this unit.
i know there's a lot here. thank you to anyone who knows about this and can shed some lightThat doesn't work because applications that initiate outbound connections are given randomly assigned 5-digit port numbers (e.g., 49144) through which the CLIENT communicates. The "well known" port numbers like 548 for afp, 22 for ssh, 80 for web servers, etc., are for the SERVER function to which the server daemon listens. Example: you don't send the request to download your email from your pop 110 (or 995 when using SSL), or from your imap 143 (or 993 when using SSL); that's the port number at the DESTINATION server to where your traffic is delivered, i.e., the port to which that SERVER is listening for incoming traffic. Same for when you send mail, you send from some randomly assigned five-digit port number TO the smtp server's port 25. You can see this by launching Terminal.app from an admin-privileged account and typing sudo tcpdump -i en1 (use en1 for airport, en0 for wired ethernet) and looking at the packet transmissions' headers.
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Is Verizon going to acknowlege the problems with FIOS and Windows Vista
For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop. I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now. It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
This is what daily scenario is:
When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get internet access. After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks. The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also, I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches.FIOS is short for fiber optics. fiber optics is different technology than DSL.
With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software. AND they offer you a fix.
cjacobs001 -
I am currently using Verizon Fios as my ISP. I had my mail set up as verizon yahoo mail. I was attempting to set up my iPad mini to get my mail under apple mail. I have that working under my iMac, iPad, and apple notebook. I have not been able to get it to sync on the iPad mini. can you tell me the proper settings.
really your going to want to contact verizon to get the proper setting
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How do I set up an Apple TC with a Verizon FIOS wireless modem model MI424wr F. Does the wifi have to be turned off in the modem and then bridge it to the TC? Will FIOS tv be effected?
Your first call should be to Verizon support to ask them if you turn off the wireless on the Actiontec router....will it affect any of the features/functions of the FIOS system?
If yes, then it would be best to leave the Actiontec router "as is" and connect the Time Capsule using Ethernet in Bridge Mode as a back up device only (wireless is turned off on the Time Capsule).
If you want to use the dual band (and likely much faster) wireless capability of the Time Capsule, then you should turn off the wireless on the Actiontec device to help prevent wireless interference effects that will likely occur when two wireless routers are in close proximity to each other.
Again, the Time Capsule would be connected to the Actiontec router using an Ethernet connection from one of the LAN <-> ports on the Actiontec router to the WAN port (circle icon) on the Time Capsule. Configure the Time Capsule in Bridge Mode as well in this type of configuration.
Bottom line....what Verizon says will pretty much dictate how you can set up the TIme Capsule. -
I want to use an Airport Extreme as my router. I currently have a Verizon FiOS router. I have Verizon for phone, internet and TV. However, TV-wise, I just have a basic service for one TV with just a regular box. No HD, no DVR. Don't need access to a menu, widgets, on-demand. Can I eliminate the FiOS Router and just use the Airport Extreme and still have phone and internet?
I know that it will increase my wireless coverage in my house but will it increase the speeds?
Not sure what you are asking here. The AirPort Extreme is only going to be as fast as the Internet connection that it receives.....which is 75/75. It cannot take a 75/75 connection and make it go any faster.
If you locate the AirPort Extreme in an area where you need more wireless signal coverage, the AirPort Extreme would deliver 75/75 in that area. But, keep in mind that the AirPort Extreme must connect to the FIOS router using a permanent, wired Ethernet cable connection.
If you are asking if the AirPort Extreme can wirelessly connect to the FIOS modem router, and extend the FIOS wireless network, the AirPort Extreme would not be compatible with a FIOS product for that purpose. -
How do we set up the # button on Verizon fios remote p265?
How do we set up the # or size button on Verizon fios remote p265?
THANK YOU
Solved!
Go to Solution.Friendly wrote:
I thought there might be a enter button once you set the size you want. That is mainly what I am asking if you have to enter or set the choice we make.
So you are wondering how to make the size change "permanent" for a channel? If so, no, there is no way. If you change the channel the screen size reverts to normal on the new channel, and if you go back to the one where you had set the size it is back to normal there also.
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1) -
As a Verizon FIOS client, can we just use Ethernet cable to connect to time capsule or do we need the Verizon router to connect to time capsule?
The Time Capsule is indeed a wireless router with simultaneous dual band capability...and a hard drive for backup purposes. You can use that to your advantage if you configure the Time Capsule as I suggested in Bridge Mode.
The Time Capsule will provide a 802.11n 5 GHz band and a 802.11n/g/b compatible 2.4 GHz band to allow virtually any device to connect to the network.
I suppose that you could also use the "g" wireless network provided by the Verizon router as a "guest" network or something similar if you really do need another wireless network.
It might be possible to configure the Time Capsule as the main router on the network....that's a question for Verizon. But even if you might be able to do this, I'm sure it is not supported by Verizon, so you would be on your own in the event of any Internet connection difficulties on your service.
And, since the Time Capsule does not have a built in modem....you would still need to add a separate modem to the installation anyway.
That's why my suggestion is to use the Verizon device as the "modem" and let the Time Capsule provide the dual band wireless network and of course, handle the Time Machine backups. -
I have a New macbook air, purchased last week. There are time when internet runs slow or not at all. It is not the Verizon Fios as my IPAD's work fiine during these times.
Turn off the router. Turn back on. Wait until all the lights are lit properly.
Restart the computer.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best. -
I am having trouble setting up my time capsule. the amber light is flashing. i have a Verizon FIOS network that i use for the internet (WiFi) and do not want to configure the Time Capsule to do that function. I just want the Time Capsule to back up.
Simple.. bridge the TC.. in the apple utility in the NAT and DHCP area.
Plug it into the FIOS router.. you can turn off wireless in the TC if you want.. or use it.. it can work faster if you are nearby and can select 5ghz.. but up to you. -
I have new MacBook Pro with OS 10.10. My MAIL program was working but suddenly won’t recognize my VERIZON FIOS server. FYI, the MAIL programs on my iPAD and old iMAC continue to work. No answer yet from Apple Support HELP!!!
Additional Information.
On my Mail Accounts setup it was set to "verizon.net" on incoming.
Now it faintly reads, "incoming.yahoo.verizon.net"
This came up automatically .... I did not do it and I cannot change it
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