Office Pro 6830

Can not get the IP address correct. It shows 10.0.0.211   The Wireless Network test results shows no problem found.  Have tuned off router to reset.  Can you help 

Please provide the following relevant information so someone can help including:
Printer Model - Done
Detailed Problem Description -
Operating System of computer (including service pack revision) - Done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? 
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
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I worked for HP but now I'm retired!

Similar Messages

  • Problem with scan function on office pro 6830 e-all in one series

    Scan function does not work, printer keeps saying computer not found even though computer type and model is shown and all other wireless features are working.  iE: printing 

    Hi   Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge ProtectorIn this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector ^ This is not limited to Laserjet printers. Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.  Also, let's be sure the printer has the latest firmware update; OJP6830_R1419B.exe
     If the issue persists, let me know and I will do what I can to help.

  • Office Pro 6830 scanning without a PC connection

    This device is used as a stand alone fax and copier.  Can the scanning function work without a PC?  Can it scan page(s) to its USB port with a flash drive inserted? 
    This question was solved.
    View Solution.

    Yes, you may scan to a disk on key, however be aware that only JPG and TIF formats are supported for a such.
    Shlomi
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  • Officejet Pro 6830 Won't Print!!

    Hi,
    I have recently purchased an HP Officejet Pro 6830 and after being set up it just doesn't want to print. 
    I can't print a test page on it's own but with the HP Print and Scan Doctor it prints test pages.
    It can't print from any Microsoft Office 2013 Pro Plus software but I can print from the standard Notepad and Acrobat Reader programs.
    I have tried everything I could think of!
    -Reinstalling Software + Drivers
    -Restarting the Printing Spooling service
    -Reintalling Microsoft Office
    -Deleting other Printers and its drivers
    -Updating network driver
    -Adding the Printer using the standard microsoft "add a new printer" action
    -Running the HP Print and Scan Doctor which found pretty much no issues.
    -Disabling my anti-virus and firewall
    The printer is connected wirelessly everywhere and it has been setup on other computers in the house and it works fine with them. That's why I haven't returned it!
    I'm an IT guy by trade but this thing has made me desperate enough to post a question here!
    Any help would be grateful.
    Thank You,
    Paul

    Hello TedWallerstedt,
    I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Also, do you have the same issue when making a copy as opposed to a print?
    Thanks!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • I am going to buy either a Mac Air or Mac Pro Retina 8GB RAM and 256GB. And as I have to still run Windows I will install Parallels 9. As the Mac are both 64bit machines does that mean I need to install Windows 7 64bit ? And office pro 2013 64 bit too?

    I am going to buy either a Mac Air or Mac Pro Retina 8GB RAM and 256GB. And as I have to still run Windows programs I will install Parallels 9. As the Mac are both 64bit machines does that mean I need to install Windows 7 64bit or just install 32 bit? (Going with Win7 as I hate Win8). And I will install Office Pro 2013 64 bit too or 32 bit or is that automatically selected by the underlying OS (I use Word, Excel and Access mainly for a membership database of a local club) ? I am not a power user so would appreciate advice on way to go

    Again thank you.  If I only use word, excel and access in the Win environment and Mac OS for email and safari for internet do I need anti virus software . Ie my connection to the world is mac only and I use office pro only to ruin the club, newsletters, membership database etc. and of course anything I do there can drag/drop to the mac environ to email.  That's my understanding anyway.  Next will my existing .pst file copy directly into mac mail or do I have to runs translator  as I recall reading something about that ages ago when I started thinking Mac

  • MS Office Pro 2013 Deployment through SCCM 2012 R2

    Hi Friends,
    I have deployed MS Office Pro 2013 through SCCM 2012. But from Windows 7 Client Machines It's not Installing. Noticed following error in Software Center.
    I'm testing two deployments before bring into production.
    Test Machine 1 :  Purpose = Available 
    From Software Center I have found Test Machine 1 is Status failed.
    Test Machine 2 : Purpose = Required
    From Software Center I have found Test Machine 2 is Status post due-will be retried
    The following Error code is same for both Machines.
    ====================================================
    The software change returned error code 0x87D00607(-2016410105).
    ====================================================
    Any idea please .
    Regards,Ali

    Hi,
    Check out this great guide from Ronni on how to deploy Office 2013 using Configuration Manager 2012, a good read.https://gallery.technet.microsoft.com/office/How-to-Deploying-Office-0f954e7f
    Are the content succefully deployed to all DPs?
    Regards,
    Jörgen
    -- My System Center blog ccmexec.com -- Twitter
    @ccmexec

  • My new HP officejet pro 6830 crashes when I connect to my Asus RT-N66U router

    OfficeJet Pro 6830 crashes when connected to network (Asus RT-N66U router)
    I've just taken delivery of an OfficeJet Pro 6830. I've installed the ink cartridges and it seems to be able to print copies and test pages, but I can't get it to connect to my network. Here's what I've tried:
    Using the Wireless Setup Wizard
    I selected my network from the list and entered my WPA key. It says it's trying to connect, then the following happens:
    1. Briefly (for less than a second) a screen pops up showing that it has successfully connected to the network.
    2. Briefly (for less than a second) the screen flashes blue with a "power" icon and the text "B8B2A4F8" (which I presume is an error code).
    3. The screen display changes to "Printer Error: There is a problem with the printer. Turn the printer Off, then On."
    4. After restarting the printer, it complains that it has not been shut down properly.
    Any further attempts to connect yield the same results.
    Ethernet connection
    If I power the printer on while it is connected via an Ethernet cable to my network, after about 10 seconds it crashes as described above (steps 2 and 3) without me doing anything at all.
    I did manage to get it to connect to a WiFi hotspot on my mobile phone (and I checked for firmware updates, but unfortunately there were none available), so it seems there's something about my network that the printer doesn't like. I have no idea what that could be, however. Does anyone have any ideas?

    Hello Shawnondrums,
    Welcome to the HP Forums.
    I see that you are having an issue with the printer shutting down when attempting to connect to the wireless network.
    A very important step that gets easily over looked is, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    Once the printer is back on, please use the on/off button to do a proper shut down and restart.  This will also do a semi power reset on the printer.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Office Pro 8600 e all in one, Printer Assistant has disappeared

    I am running Windows 7, Office Pro 8600 e- all in one
    Out of the blue both laptops in the house lost priner assistant and all its functions (fax to folder, etc).
    Windows has had a few updates within the last few weeks so I can only assume it stems from there.
    For both laptops I have uninstalled and reinstalled both from the CD and from the most current driver software from the hp website with no success.
    I have run HP print and scan doctor with no success.
    Any and all help would be greatly appreciated...I am at a loss.
    This question was solved.
    View Solution.

    Hi,
    From the start menu click on Programs and select HP, next select the HP Officejet Pro 8600 folder and follow the Uninstall.
    Next download and install the following software, do not use any older software from the CD or a software you may saved from the HP site in the past as the issue will remain while any previous software being used:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...
    Once you are done, reboot your PC and click the HP Officejet Pro 8600 icon, located on your desktop.
    Please let me know the results,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Officejet Pro 6830 all in one - screen stuck on "checking for printer updates"

    Windows 7 X64 install
    I ran through the entire installation process and while the printer will print and will scan - the printer is hung on the message "checking for printer updates" with a red x below that message.  I let it set all night and no change.  The printer is setup as a wired network connection and can be seen with any of the tools.  I have not errors on my system.  I have uninstalled the software and reinstalled twice without success.  I tried running a firmware update, but the firmware update states that I have the latest firmware rev.  I even unplugged the printer and plugged it directly into the wall - n o change.  Evertime I startup the printer screen, just hangs on that screen. 
    Please help.

    I have the exact same problem with my new HP Officejet Pro 6830 printer.  Please could you provide a solution else I guess it will have to go back to the shop as I only picked it up this afternoon.
    Setup went ok and it even managed to print a couple of pages.  But next time it started up (with wired ethernet connection) this problem occurred and happens every time ever since.  (It is possible to use the printer for printing and scanning via PC, but the whole time its display is showing the "checking for printer updates" message.)
    This even happens if the ethernet cable is not connected on startup (meaning the printer cannot be used as a standalone printer / copier either at the moment).
    If I press the red cross (which I guess cancels the update searching) then I get a blue screen saying "B871634E" for a second or so, afterwhich I get a black screen with the message "There is a problem with the printer. Turn the printer Off, then On." and cannot do anything else.  (The problem is the same after doing a printer off then on - even when following the "hard reset" procedure already mentioned.)
    On checking the firmware version via the PC utility (while the printer sits there "checking for printer updates"), the PC utility app reported that the firmware was the latest version.

  • Hp officejet pro 6830 e-all-in-one series

    install & setup my hp officejet pro 6830 e-all-in one printer

    Hi @kukki,
    Welcome to the HP Forums!
    I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
    In the meantime, please see these guides:
    Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
    Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
    Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
    You can choose which you want depending on the type of connection you are using.
    Hope this resolves your issues, and have a great day!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 6830 Scanner drivers for Server 2012

    Printer: HP Officejet Pro 6830 e-All-in-One Printer
    Serial Number: [edited Serial Number by Moderator]
    Product Number: E3E02A
    Email Address: [edited email by moderator]
    Operating System: Windows Server 2012
    I have an issue when trying to install the printer and scanner driver on Server 2012. The driver on the website for Server 2012 is 32Bit link below.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4138&lc=en&cc=za&dlc=en&sw_lang=&product=5390...
    And the drivers that came with the printer give the following error: "This computer does not meet the following system requirement(s): The Operating System of this computer is not supported."
    Have phoned HP on the support line all they do is give me a different phone number to phone.
    Please someone help.

    Hi @Mark-active
    Although my area of expertise is with consumer products and software, not commerical products such as servers, I do have something that might be helpful; Setting Up the Printer on Windows Server 2003, 2008, or 2012 for HP Officejet Printers.
    If the issue you are experiencing persists, I suggest giving us a call. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet Pro 6830 print quality

    I have a brand new HP Officejet Pro 6830, I set it up following the instructions and it was working fine for a few days. Then I started getting error messages about the printhead, and messages telling me that I had installed genuine recycled HP ink cartridges and did I want to buy nbew genuine ones. Now I am no longer getting error messages but the print quality is awful, half of it not printing properly. Any suggestions gratefully received. I have tried the sum of my knowledge - switching it off and back on again! Thanks.

    Hi @helenincardiff,
    Welcome to the HP Forums!
    I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
    Please take a look through the steps in this print quality guide, Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer ....
    Hope this guide resolves your issue, and thank you for posting!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

    I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
    I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
    Thank you

    Welcome to the HP Community, @Splatt13 ,
    I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.  
    Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
    Good luck
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Scanning Documents From File Center from HP Officejet Pro 6830 Not Working with Twain Driver

    I just purchased a HP Officejet Pro 6830 All-In-One printer and planned to use it to scan from Filecenter (Lucion Technologies) using TWAIN driver. The Twain driver for the HP shows up in Filecenter, but the scan produces a blank document. My previous All-In-One printer from Dell (Lexmark) scanned to this software with no issues. Are there any solutions to this issue?  Filecenter has different scan modes A and B and Transfer type (Native, Memory and File) and I tried all 6 options and none worked.

    Hi @cyclebob ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Regards,
    George
    I work for HP

  • Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

    Have/will soon "had" instant ink cartridge service.  Printer did not recognize that the black ink was out so I didnt get a black ink cartridge.  Couldnt wait for the mail service, so purchased all new HP cartridges and installed.  
    "Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it.  The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
    Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
    Did all above SEVERAL times.   Called HP back..."40 minutes wait time" .. wth...
    Anything else?  Does HP have to reset my machine to "recognize" regular cartridges???  
    Thoughts, suggestions?  (Besides don't buy HP again....I will not....I should know better by now!)
    Thanks all.
    Slow burning in California.....

    Hello @brozilla ,
    Welcome to the HP forums.
    I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
    I would like to help.
    The printer does not have to be reset to recognize regular cartridges.
    Try going through the steps in the following document.
    Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
    Also, did you call technical support, or the Instant Ink department?
    If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
    Please call our Cloud Services at 855-785-2777.
    Option #2 for instant ink.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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