Office Save & Send emails get stuck in Outlook outbox

Hello All,
I have a user here that when she uses the Office Save & Send and also Adobe XI Pro send feature to Outlook the email gets stuck in the outbox and will not send. When we recreate the email from within Outlook and attach the file it sends with no issue. We
are using Exchange 2010 and Windows 7. I have not been able to recreate the issue on my own PC and I have recreated her email profile as well as repair the Office install. I am at a loss. I have seen many posts about email being stuck in the Outbox, but none
referencing the Save & Send feature.
Any recommendations would be appreciated.
Thanks

Hi,
Based on the description, when using the Office Save & Send feature, the email would be stuck in Outlook outbox. Without using the Office Save & Send feature, it could send email successfully. This means that Exchange server is ok, it seems the issue
is related to Outlook. Actually, we have a dedicated support team regarding the Microsoft Office. I recommend you ask your question on our Microsoft Office forum which is staffed by more experts specializing in this kind of problems to get better help.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Thanks for understanding.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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