Office Web Apps only opens some file types
I have a Office Web Apps (WCA) 2013 UAT environment that is connected to my UAT SharePoint 2013 farm. I can preview a lot of document types in Office Web Apps but other I get an error. For example pptx gives me the error "Sorry, PowerPoint
Web App ran into a problem opening this presentation. To view this presentation please open it in Microsoft PowerPoint".
All the excel file types work as does *.doc files. *.docx files fail.
I can't find any logging information in my ULS or event viewer logs.
Background: The OS on all servers is Windows 2008 R2, the OWA/WCA farm uses allowHttp as I will be behind a hardware load balancer. The issue is not to do with SSL or SSLoffload as most file types open.
The SPWOPIBinds look correct to me: Fails for the docx binding below
Application : Word
Extension : DOCX
ProgId :
Action : attend
IsDefaultAction : False
ServerName : OWA-UAT.DEMO.LOCAL
WopiZone : internal-http
Works for this WOPIBinding
Application : Word
Extension : DOC
ProgId :
Action : interactivepreview
IsDefaultAction : False
ServerName : OWA-UAT.DEMO.LOCAL
WopiZone : internal-http
Any ideas?
By default, there are 8 bindings for DOCX. Do you see any other bindings available?
Trevor Seward, MCC
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
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Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01* w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI afk59 Monitorable
WOPI agxqc Medium WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqc Medium WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqb Medium WOPI
Signature verification attempt failed - no public key e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ahdzz Monitorable WOPI
Proof: All WOPI Signature verification attempts failed e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ag7pj Unexpected WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation: d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
YoshiHi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi -
SharePoint 2013 Anonymous (public) site and Office Web Apps Server 2013 issue with download.aspx
Our organization has a public facing anonymous site in SharePoint 2013 which allows access to documents (docx) in a library. ViewFormsLockdown is activated as we present the documents via CQWP / custom template. We are combating the usual
issue of multiple login prompts when using Internet Explorer when a user accesses said document. We also have tried using the Word Viewer (view only mode) from Office Web Apps Server 2013 which works well, but ...
the problem stems from the fact that users can go the file menu from the word view and choose to download the document (which is what we want), unfortunately it looks like the link redirects via /_layouts/15/download.aspx which also presents a login
prompt. Much has been written out there about doing direct links for documents via /_layouts/download.aspx to address multiple login prompts when the document is opening in word (from IE).
I've tried nearly every combination of recommendations (disabling client integration, browser file handling (permissive/strict), ViewFormsLockdown feature, web.config modifications with options and propfind verbs and more) all to varying levels of success,
but never totally getting rid of the prompt. It has been stated that because the downloads.aspx inherits from Microsoft.SharePoint.ApplicationPages.Download this will not allow anonymous access. We really want to use the word view from the Office
web app and have the file download functionality work from the menu there ... can anyone suggest an alternate fix? I might be wishing but will appreciate any guidance offered ...
cheers,
Dean
some reference links (but not all) for various things we've tried:
http://mohitvash.wordpress.com/2013/06/18/sharepoint-download-a-file-programatically/
http://blog.sharedove.com/adisjugo/index.php/2012/09/29/open-sharepoint-files-in-edit-mode-from-client-applications-and-not-read-only/
http://stackoverflow.com/questions/375390/office-documents-prompt-for-login-in-anonymous-sharepoint-site
http://yalla.itgroove.net/tag/anonymous-access/
GlifnardI'm glad to here that the problem has been fixed. Thank you for sharing your experience here, it will be helpful to other community members who have similar questions.
Cheers,
Steve Fan
TechNet Community Support -
Hi,
If office web app is installed in my environment but I do not have excel calculation service running then can I open and edit excel files ?Office Web Apps 2010 supports Excel files via Excel Web Access (EWA). It only supports the XLSX file type, though (that is Office 2007 and newer). It does not support XLS, like Excel Calc Services does.
Trevor Seward
Follow or contact me at...
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
PowerPoint presentations not working with Office Web Apps
Hi,
I have deployed Lync 2013 and Office Web Apps Server in order to share PowerPoint presentations. All te sharings are working fine (Desktop, Program, Whiteboard, Poll) but PowerPoint presentations.
I have re-installed Office Web Apps Server several times but it doesn't work:
Discovery URL is OK
Event IDs in Lync Server Event Viewer are OK
I have checked certificate and created it twice and that's not the problem (when tried to use a wrong certificate, the behaviour was different).
Tried aspnet_regiis but didn't worked.
Both Lync Server and Office Web Apps Server are updated.
Servers are Windows Server 2008 R2 SP1.
I have tested both Lync 2013 and Lync 2013 Basic clients but no one works.
When I share a PowerPoint, I can see it follows the whole way through LyncShare, Lync Server and Office Web Apps Server. PowerPoint files get to Office Web Apps Server (different name but I can move then to other workstation and check
they are the files shared).
Clients begin showing a "Loading..." but end showing "Network connectivity lost or server too busy" (after 90 seconds more or less).
If I get URL from Lync-UccApi-0:
https://wacserver.domain/m/Presenter.aspx?a=0&e=true&WopiSrc=https%3A%2F%2Flyncpool.domain%2FDataCollabWeb%2Fwopi%2Ffiles%2F11-1-90C848&access_token=AAMFEECCjUt7489YhSlhQY4GBWcGEIsJ8vG8JQH9w0g_TTTVe3aBEECCjUt7489YhSlhQY4GBWeCApwQgyBHjXVmSaUT70sAAlMNX4oAfTt5Nqgy5sJwqlLneNAxGYYIsFS5edC90AgIDURhdGFDb2xsYWJXZWI&<fs=FULLSCREEN&><rec=RECORDING&><thm=THEME_ID&><ui=UI_LLCC&><rs=DC_LLCC&>
If I put this URL in the browser, it turns black and shows "Loading..." and, after a long while, "PowerPoint Web App...", but it remains in this state (loading) without working.
In the Office Web Apps Server Event Viewer there are some errors related to other services I'm not using, as OneNote, or for Monitoring with the "PositiveDirect" and "NegativeDirect" tokens. Machine also answers it's
Unhealthy, but as I have read, this is not a problem.
In the ULS Logs I just see errors related to these events but logs for PowerPoint work fine. And IIS is answering with "200" (although there are a number of petitions that seem to be repeated:
2013-12-02 16:23:15 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001395077
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 218
2013-12-02 16:23:15 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001396078
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
2013-12-02 16:23:17 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001397093
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
2013-12-02 16:23:18 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001398093
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 218
2013-12-02 16:23:19 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001399078
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 328
2013-12-02 16:23:20 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001400076
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 234
2013-12-02 16:23:20 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001401076
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
It seems that something is not working between the clients and Office Web Apps Server. There is not a firewall and machines see each other. Certificate is accepted.
I have tried so many thing but none of them worked.
Does anybody have an idea?
Thanks!Hi Thamara,
There is a HLB but I thought of that and tested both: with HLB and pointing just a Front End, without HLB. In both cases, results were the same.
I can access the Front End pool web services from the WAC server using the IE.
I'm watching now this event:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>BroadcastServicesWatchdog_Wfe reported status for BroadcastServices_Host in category '3'. Reported status: Contacting Participant.svc failed with an exception: The remote server returned an error: (404) Not Found.</HealthMessage>
</HealthReport>
Reading some posts, it's a known issue fixable by adding HTTP-Activation feature... in Windows 2012. I have a Windows 2008 and .NET Framework 4.5 is installed. I've tried to add HTTP-Activation feature from .NET Framework 3.5, but a number
of format errors appear. I don't know how I could fix it in Windows 2008.
In addition, as I'm making test for share PPT and they aren't finally showed, this error appears also:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>PowerPointViewingServicesWatchdog_App reported status for PPTConversionService in category '0'. Reported status: AppManager: A request appears to be stuck in the queue. [State: ReadyToWork] [Start Time: 12/03/2013 10:35:07] [CorrelationId:
ec4db345-0e8c-477e-ac0e-71afcb9a8efd] [DocId: https%3A%2F%2FLYNCPOOL.DOMAIN%2FDataCollabWeb%2Fwopi%2Ffiles%2F1-1-2BCF63F] [ClusterId: 0] [RequestId: 51e9263e-fc78-46b0-93ca-de48272dd2bc] [Current InProgress Queue Length: 4]</HealthMessage>
</HealthReport>
It seems that PPTs are being queued as they aren't actually showed.
Does this give you any clue?
Thank you very much.
Kind regards. -
Office Web Apps 2013 not loading Power Point
I installed Office Web Apps (2013) patched on a 2012 R2 server and I am having issues loading a power point onto the stage in a conference. It says "Loading..." for a few minutes and then eventually says "Either you've lost network connectivity
or our server is too busy to handle your request. Please check your network connection and try again later." Se the error below
Gerald CsakanyFor this issue, verify the
Office web Apps configuration and check below link {it's same issue}
http://blogs.technet.com/b/dodeitte/archive/2013/11/10/issue-with-office-web-apps-server-2013-published-externally-using-tmg-2010.aspx
Also refer below link to help you in troubleshooting
http://digitalbamboo.wordpress.com/2013/09/07/how-to-resolve-the-lync-2013-power-point-conference-sharing-error-with-office-web-app-server-wac-some-presenting-features-are-unavailable-due-to-server-connectivity-issues/comment-page-1/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali -
Office Web Apps - Office Web Apps was unable to find the specified certificate
Hello,
Let me start by saying I did not see a forum listed for Office Web Apps and figured the SharePoint forum would be the second best place to post this. With that said, here's my issue...
I installed OWA 2013 on a Windows Server 2012 (not R2) VM and installed all the prereqs as described here: http://technet.microsoft.com/en-us/library/jj219455(v=office.15).aspx Since this is a test environment, I'm planning on using a self-signed
cert which appears to be supported based on info found here: http://technet.microsoft.com/en-us/library/2e147f11-6f47-46bc-90bf-b2f179958d11(v=office.15)#certificate.
I created the cert using the following command:
New-SelfSignedCertificate -DnsName owa.test.local -CertStoreLocation cert:\LocalMachine\My
I then edited the cert's properties in the Cert Manager MMC snap-in and added a friendly name of "2014_OWA_Cert". I then proceeded to try and create the OWA farm by running:
New-OfficeWebAppsFarm -InternalUrl "https://owa.test.local" -CertificateName "2014_OWA_Cert" -EditingEnabled
This produces the following error:
New-OfficeWebAppsFarm : Office Web Apps was unable to find the specified certificate.
At line:1 char:1
+ New-OfficeWebAppsFarm -InternalUrl "https://owa.test.local" -CertificateNa ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (:) [New-OfficeWebAppsFarm], ArgumentException
+ FullyQualifiedErrorId : CertificateNotFound,Microsoft.Office.Web.Apps.Administration.NewFarmCommand
What gives?Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi -
Sorry, something went wrong - Open Office File from Search Results Page with Office Web Apps
Hi,
I'm getting "Sorry, something went wrong" error when I'm trying to open any office document from inside Search Results Page with Office Web Apps, the same error is appearing in the document preview as well.
The error in SharePoint logs says that the file cannot be found.
Please note that this error is coming only when the "Filename" of the document is not written in English (in my case its written with Arabic characters).
If I try to open it from the document library, its opening properly with no errors.
The only difference between two URLs (document URL in Search Results and in Document Library) is the value for "sourcedoc" attribute;
In the case of Search Results page, the filename in "sourcedoc" attribute is kept as is with Arabic characters.
While in the Document Library, the filename in "sourcedoc" attribute is converted into different characters (something like: "B9%D9%85%D9%8").
Anybody have an idea on how to overcome this issue, implement a workaround or modify the "sourcedoc" behavior?
Thanks in Advance.
Hamza AlSughierDear Wendy,
Thanks for your efforts, I already tried your last suggestion before, but this didn't solve my problem.
Actually my end users are accessing this portal using ADFS and HTTPS.
Finally I got this solved, I have done below to get my overall solution working perfectly:
- First I have configured Windows Authentication and ADFS Authentication on the same zone which is the default zone.
- The issue when opening office documents with Arabic file name has disappeared as a result of first change.
- Then I have faced an issue where we are not able to crawl content under Default zone, however we have to do so, after too many efforts, I found that its related to the Load-balancer/proxy, I have made the crawler server
to crawl himself (http://CrawlServerName:PortNumber).
- Also a change on Alternate Access Mapping was needed, I have set one of the extended zones (which is running Windows Authentication only) as Internal URL for the Default Zone, and this is was the URL I used for Crawling.
I have configured Server Name Mappings to make sure we got proper URLs in Search Results.
- Then we faced another issue, which is Authentication selection on login page (How to bypass this page, and authenticate using ADFS auto), I used this solution (Set Custom Sign In Page):
http://0ut0ftheb0x.wordpress.com/2014/01/04/skip-the-authentication-selection-page-at-_logindefault-aspx-in-a-mixed-authentication-environment/.
- I faced one more issue as a result of above workaround; Sign Out functionality wasn't working well; users get logged in automatically whenever I click on Sign Out. I solved this by modifying the "Sign Out" Control under _layouts;
I made it to redirect users to ADFS Sign Out Page instead of SharePoint Sign Out Page (I know its not recommended, but I don't have any other option).
Hamza AlSughier -
Office Web App error - unable to open PDF after multiple trials
Hi, we are using Office Web App server 2013 on win server 2012 (NO Sharepoint installed) to preview files (doc, docx, pdf, xls, xlsx, ppt, pptx), OWA is set as http, wopihost
is http as well under different from HTTP80, HTTP809 application pool
File conversion if fine for small files and large files to some point - we can process same large pdf (100MB) 30-50 times, but after that there is a message
"Sorry, Word Web App ran into
a problem opening this document. To view this document please open it in Microsoft Word."
Server has plenty of free space, PerfMon
does not show spikes, no memory spikes in Process Manager. ULS logs do not provide any good info either...
No errors in event log under Applications,
System, or Microsoft Office Web Apps sections.
That error will be shown if we process
the same file. if try to process different file it works fine (again - few dozen times), but if after that I try to process first file - it shows error again.
Documents
are located on the same server as OWA installed, same machine has wopi site in non owa application pool (from Microsoft demo
- C#)
The only resolution i found is to reset
WAC server from PowerShell or restart IIS - after that it starts to process original file...
If I just recycle OWA application pools
- HTTP80, HTTP809 it does not help. (tried to change Recycling condition in IIS for those pools - it slightly improves situation but does not resolve).
I can reproduce such pattern with different file types, it just matter of number of hits.
Same error present if we use OWA and wopi on machine as https with certificate.
We use VerboseEx option for logging - no errors in ULS log files, but multiple Sync exiting
early records similar to
Sync exiting early: LastSyncTime = 09/16/2014 14:52:07
at Microsoft.Office.Web.Apps.Environment.WacServer.ACacheableFarmStateObject.Sync(Boolean force)
at Microsoft.Office.Web.Apps.Environment.WacServer.AFarmSettings.TryGetSettingValue[T](String settingName,
T& value, Boolean shouldProcessValue)
at Microsoft.Office.Web.Apps.Environment.WacServer.WSConfigAdapter.TryGetValue[T](String settingName,
T& value)
at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.GetAgentUri(WebAgentProperties
agentProperties, String machineName, String fqdn)
at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.UpdateServiceList()
at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.FindAllServiceInstances()
at Microsoft.Office.Web.Common.ServiceInstanceFinder.RefreshList(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback
callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback,
Object state, Boolean preserveSyncCtx)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireNextTimers()
---------------------------------There are some paired records
Cached service list has 39 service instances before the update
Cached service lists has 39 service instances after the update
So it goes as follows: OWA processing all formats fine, after trying same 100mb pdf file 50 times (it is possible to get same error with docx, just bigger number of trials) it does not process that pdf file, but processes others.
After IIS reset it works as usual again. After trying another 100mb pdf file 50-60 times OWA stops to process that another file... We are expecting large number of hits and resetting IIS every 30min is not a good solution...
Any help will be appreciated.
Thank youHi ,
Thank you for your post.
Whether the issue occurs with different file types or only the PDF.
Based on your description, when you reset WAC server from PowerShell or restart IIS, the issue is solved temporarily.
I recommend that you check the application account, re-enter the account, then reset the IIS.
whether the issue occurs with different file types or only the PDF.
In addition, please check if the link is useful:
http://stevemannspath.blogspot.jp/2013/04/sharepoint-2013-pdf-support-and.html
Best Regards,
Lisa Chen -
Greetings all,
We have a particular campus with exceptionally limited access on their machines -- essentially, they can browse the web (access our Intranet) but not write information to drives or update their MS Word to read the new DocX format (or install plugins, etc,
to do so).
The new Web Apps seems to provide some potential for alleviating their issue -- but ideally, they would be able to originate (create) new documents right in Sharepoint by clicking on New -> Document and having the new document open in Office Web Apps
rather than downloading / creating through Template.Doc (standard method in Sharepoint).
Any ideas about how to make this kind of functionality happen?
THanks!
---DaveWhen you mention "web apps" I assume you're referring to the new "Office web apps" in SharePoint 2010, so I'm not sure why this question is in a pre-sharepoint 2010 forum... My answer entails how to go about doing this in 2010 only.
In the document library's settings, go to advanced settings, and choose for the files to be forced to be opened in the browser, instead of the client software.
By default, you're only going to have a new word document for your "new" button. You'll need to create content types for all the other document types you want them to be able to create. So create a blank spreadsheet, and save it on your desktop,
and create a blank powerpoint too.
Then create new content types at the top level of the site collection. One called Excel Template, and one called PowerPoint template. For each content type, click on the advanced settings and upload that blank file that you created.
In your document library, go to the library's advanced settings and change "allow mgmt of content types" to YES. Then, in the content types section add those 2 new content types you created.
Now, when people click the "new" drop-down, they will have choices of a word document, excel and powerpoint, and they will open in the browser.
Laura Rogers, MCSE, MCTS
SharePoint911: SharePoint Consulting
Blog: http://www.sharepoint911.com/blogs/laura
Twitter: WonderLaura
Beginning SharePoint 2010: Building Business Solutions with SharePoint -
"File not found" error in Office Web Apps
Hi,
i have set up in my single server farm the Office Web Apps as descripted in the following article:
Deploy Office Web Apps (Installed on SharePoint 2010 Products)
When i create now a new SiteCollection based on the Blank Template and create a document library with some word documents, i get the following errors:
1.) Clicking on the menuitem View in Browser throws
File not found
2.)When i click on the file name in the library i get:
Word Web App cannot open this document for viewing because of an unexpected error. To view this document open it in Microsoft Word.
In the ULS i get the following:
09/18/2014 13:04:12.93 w3wp.exe (0x1C78)
0x0410
SharePoint Foundation Logging Correlation Data
xmnv Medium
Site=/bog/OWATEST d9db5130-d9d3-4f25-8d4c-8c94eab159c7
09/18/2014 13:04:12.93 w3wp.exe (0x1C78)
0x0410
Office Web Apps
Office Viewing Architecture vjyu
Medium Librarian.BeginGetItem(F888fc880ee524f61beba804e78821176m648dc133acbb4432bb233029053d0d01m7d0789a965f243b886e75813fc8510f0m, Silverlight, docdata.xml)
d9db5130-d9d3-4f25-8d4c-8c94eab159c7
09/18/2014 13:04:12.93 w3wp.exe (0x1C78)
0x0410
Office Web Apps
Office Viewing Architecture vkaw
Medium ViewStore.SetCompleted(F888fc880ee524f61beba804e78821176m648dc133acbb4432bb233029053d0d01m7d0789a965f243b886e75813fc8510f0m, Silverlight, docdata.xml) - status = ConversionError
d9db5130-d9d3-4f25-8d4c-8c94eab159c7
09/18/2014 13:04:12.93 w3wp.exe (0x1C78)
0x0410
Office Web Apps
Office Viewing Architecture vjzo
Medium Librarian.SetCompleted(F888fc880ee524f61beba804e78821176m648dc133acbb4432bb233029053d0d01m7d0789a965f243b886e75813fc8510f0m, Silverlight, docdata.xml) - status = ConversionError
d9db5130-d9d3-4f25-8d4c-8c94eab159c7
09/18/2014 13:04:12.93 w3wp.exe (0x1C78)
0x0410
SharePoint Foundation Monitoring
b4ly Medium
Leaving Monitored Scope (Request (GET:http://sharepoint2010:80/bog/OWATEST/_vti_bin/docdatahandler.ashx?d=F888fc880ee524f61beba804e78821176m648dc133acbb4432bb233029053d0d01m7d0789a965f243b886e75813fc8510f0m&z=7D0789A9-65F2-43B8-86E7-5813FC8510F01&type=sl&ui=de-DE)).
Execution Time=19,0333547978863 d9db5130-d9d3-4f25-8d4c-8c94eab159c7
09/18/2014 13:04:12.94 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:12.94 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:9c3ee281-ef97-41d3-ada6-90bfa7c160fc worker process is started Exe: AppServerHost.exe Args: /id 9c3ee281-ef97-41d3-ada6-90bfa7c160fc /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13328, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1377
09/18/2014 13:04:12.94 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1376, Guid: 4390f3b2-c580-4379-bbd5-b8b90df5e9fc
09/18/2014 13:04:12.94 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 9c3ee281-ef97-41d3-ada6-90bfa7c160fc. Pid 13328
09/18/2014 13:04:12.95 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 9c3ee281-ef97-41d3-ada6-90bfa7c160fc
09/18/2014 13:04:13.17 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 9c3ee281-ef97-41d3-ada6-90bfa7c160fc
09/18/2014 13:04:13.19 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viox
Medium Worker 9c3ee281-ef97-41d3-ada6-90bfa7c160fc is now initialized.
09/18/2014 13:04:13.20 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
9c3ee281-ef97-41d3-ada6-90bfa7c160fc
09/18/2014 13:04:13.31 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:9c3ee281-ef97-41d3-ada6-90bfa7c160fc application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:13.31 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:9c3ee281-ef97-41d3-ada6-90bfa7c160fc ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:13.31 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 9c3ee281-ef97-41d3-ada6-90bfa7c160fc, thread: 187
09/18/2014 13:04:13.31 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:13.32 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:13.33 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:756afa45-8681-4aa2-8288-5b87b433a239 worker process is started Exe: AppServerHost.exe Args: /id 756afa45-8681-4aa2-8288-5b87b433a239 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13408, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1378
09/18/2014 13:04:13.33 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1377, Guid: 9c3ee281-ef97-41d3-ada6-90bfa7c160fc
09/18/2014 13:04:13.33 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 756afa45-8681-4aa2-8288-5b87b433a239. Pid 13408
09/18/2014 13:04:13.33 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 756afa45-8681-4aa2-8288-5b87b433a239
09/18/2014 13:04:13.54 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 756afa45-8681-4aa2-8288-5b87b433a239
09/18/2014 13:04:13.57 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viox
Medium Worker 756afa45-8681-4aa2-8288-5b87b433a239 is now initialized.
09/18/2014 13:04:13.57 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
756afa45-8681-4aa2-8288-5b87b433a239
09/18/2014 13:04:13.68 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:756afa45-8681-4aa2-8288-5b87b433a239 application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:13.68 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:756afa45-8681-4aa2-8288-5b87b433a239 ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:13.69 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 756afa45-8681-4aa2-8288-5b87b433a239, thread: 187
09/18/2014 13:04:13.69 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 worker process is started Exe: AppServerHost.exe Args: /id 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13488, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1379
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1378, Guid: 756afa45-8681-4aa2-8288-5b87b433a239
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49. Pid 13488
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:13.91 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:13.92 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viox
Medium Worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 is now initialized.
09/18/2014 13:04:13.93 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49, thread: 187
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:14.05 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 worker process is started Exe: AppServerHost.exe Args: /id 6e96c591-38f8-4691-897d-588cb92206d1 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13564, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1380
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1379, Guid: 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 6e96c591-38f8-4691-897d-588cb92206d1. Pid 13564
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.25 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.27 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viox
Medium Worker 6e96c591-38f8-4691-897d-588cb92206d1 is now initialized.
09/18/2014 13:04:14.28 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 6e96c591-38f8-4691-897d-588cb92206d1, thread: 187
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:a3088b58-780b-4bb8-b65d-e377e7ba4030 worker process is started Exe: AppServerHost.exe Args: /id a3088b58-780b-4bb8-b65d-e377e7ba4030 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13644, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1381
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1380, Guid: 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker a3088b58-780b-4bb8-b65d-e377e7ba4030. Pid 13644
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker a3088b58-780b-4bb8-b65d-e377e7ba4030
09/18/2014 13:04:14.57 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker a3088b58-780b-4bb8-b65d-e377e7ba4030
09/18/2014 13:04:14.60 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viox
Medium Worker a3088b58-780b-4bb8-b65d-e377e7ba4030 is now initialized.
09/18/2014 13:04:14.60 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
a3088b58-780b-4bb8-b65d-e377e7ba4030
Whats wrong here?http://technet.microsoft.com/en-us/library/ff431687%28v=office.15%29.aspx
Problem: You receive a "File Not Found. The URL of the original file is not valid or the document is not publicly accessible. Verify the URL is correct, then contact the document owner"
error when you try to view an Office document in Office Web Apps by using a user generated URL.
Are you trying to open a document that has a file size that is larger than 10 megabytes from a user generated URL? Make sure the document doesn’t exceed 10 megabytes.
If this helped you resolve your issue, please mark it Answered -
Office Web Apps don't open documents stored on Sharepoint server
We have Sharepoint Server 2013 installed on a AD domain controller and Office Web Apps installed on a machine in the same domain and configured for internal-http WOPI zone. Discovery XML works fine. When opening a MS Office document, Office Web Apps show
its label for a minute or two, and then display the message "Sorry, Web App can't open this document because the service is busy. Please try again later" or the message "Web App cannot open this document due to an unknown error."
Network logs show repeated requests to Docdatahandler.ashx to which Web Apps server each time responds with some XML saying it's busy, and to Reshandler.ashx to which the server each time responds with 404 status.
The ULC logs for Sharepoint server look like this:
Mapping URI from 'http://sharepoint:80/_vti_bin/wopi.ashx/files/…/contents?access_token=…&access_token_ttl=1403904071991' to 'http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=…&access_token_ttl=1403904071991'
Entering monitored scope (Application Authentication Pipeline). Parent Request (GET:http://sharepoint:80/_vti_bin/wopi.ashx/files/…/contents?access_token=…&access_token_ttl=1403904071991)
Entering monitored scope (Getting Site Subscription Id). Parent [Loopback] Getting token from STS and setting Thread Identity
Leaving Monitored Scope (Getting Site Subscription Id). Execution time=0,0601117711447749
Entering monitored scope (Reading token from Cache using cacheKey claim value). Parent [Loopback] Getting token from STS and setting Thread Identity
Leaving Monitored Scope (Reading token from Cache using cacheKey claim value). Execution time=2,55094406980315
SPApplicationAuthenticationModule Authentication finished successfully for user:0#.w|vserver\0347 and actor:
Leaving Monitored Scope (Application Authentication Pipeline). Execution time=4,30284782797009
OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|vserver\0347, ClaimsCount=21
WOPI new request (GetFile), url: http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… CALLER-[machine: OfficeWebAppsServer, version: 15.0.4481.1000, CorrelationId:]
Site=/
WOPI Proof: Missing header [X-WOPI-ProofOld] for url: http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… CALLER-[machine: OfficeWebAppsServer, version: 15.0.4481.1000, CorrelationId:]
WOPI (GetFile) Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/files/…/CONTENTS?ACCESS_TOKEN=…' [1167 bytes], TimeStamp '635394648765830712' [8 bytes] CALLER-[machine: OfficeWebAppsServer, version: 15.0.4481.1000,
CorrelationId:]
WOPI Signature verification attempt succeeded with public key … [0 ms]
WOPI - InitAndValidateForFile Success [web: http://sharepoint, file: test/ы.docx]
UserAgent not available, file operations may not be optimized. at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb)
Spent 0 ms to bind 20365 byte file stream
WOPI GetFile - Completed http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… CALLER-[byes:20365, machine: OfficeWebAppsServer, version: 15.0.4481.1000, CorrelationId:]
WOPI PerfTrace: <o n="PreWopi" d="6" /><o n="ParseGetFile" d="0" /><o n="InitAndValidateForFile" d="8" /><o n="OpenBinaryStream" d="2" /><o n="WriteResponseStream"
d="17" />
WOPI new request End [Elapsed Time WOPI (ms): 35] [Elapsed Time HttpContext (ms): 42]
Leaving Monitored Scope (Request (GET:http://sharepoint:80/_vti_bin/wopi.ashx/files/…/contents?access_token=… Execution time=42,173001152361
Leaving Monitored Scope (Request (GET:http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… Execution time=44,9670172749155
And the ULC logs for Office Web Apps server look like this:
WAC Server HttpModule: Beginning request at target [/wv/wordviewerframe.aspx?ui=ru%2DRU&rs=ru%2DRU&WOPISrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…&sc=http%3A%2F%2Fsharepoint%2Ftest%2FForms%2FAllItems%2Easpx] in session [044adcdc-0567-4727-8d82-2adb93efb266]
ReadStructuredDataFromXml: [C:\Programs\OfficeWebApps\AgentManager\LanguageMapping.xml]
Registering OnPreProcessTrace handler
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
WOPI Proof: Using Current private key (to sign) that matches Current public key …
Updated WOPI Proof Keys [Discovery] - Old Key (Public):
Updated WOPI Proof Keys [Discovery]- Current Key (Public): …
WOPI CheckFileInfo: Start [url:http://sharepoint/_vti_bin/wopi.ashx/files/…]
URL generated for WOPI CheckFile Request: http://sharepoint/_vti_bin/wopi.ashx/files/…?access_token=REDACTED_1040&access_token_ttl=1403904071991
WOPI Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/files/…?ACCESS_TOKEN=REDACTED_1040&ACCESS_TOKEN_TTL=1403904071991' [1158 bytes], TimeStamp '635394648734348738' [8 bytes]
WOPI Proof: Using Current private key (to sign) that matches Current public key …
WOPI Proof - Successfully signed the data with the Current private key [17 ms]
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
Cannot create WOPI Proof Token - could not find valid Old proof key data
HttpRequestAsync (WOPICheckFile,WACSERVER) Starting [mode: GET, url: http://sharepoint/_vti_bin/wopi.ashx/files/…?access_token=REDACTED_1040&access_token_ttl=1403904071991]
HttpRequestAsync (WOPICheckFile,WACSERVER) End Called
HttpRequestAsync::GetResponseCallback - ContentLength:2130
HttpRequestAsync::FProcessReadReturn - cbRead:2130
HttpRequestAsync::FProcessReadReturn - cbRead:0
HttpRequestAsync (WOPICheckFile,WACSERVER) Setting Completion [Time in ms: 116, Bytes Read: 2130]
HttpRequestAsync (WOPICheckFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | _req.ContentLength 0 | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling
StartResponseProcessing | StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | End.AsyncWaitHandle.WaitOne() | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse()
returned | RecordResponse OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | BeginRead() -> sync:False | DoReadLoopFinished RETURNS False | GetResponseCallback DoReadLoopFinished ->
FALSE | GetResponseCallback RETURNS | ReadCallback.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 2130 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS True | FProcessReadReturn() -> TRUE | ReadCallback.DoReadLoopFinished()
| DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() |
FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | DoReadLoopFinished() -> TRUE | SetCompletion False | WaitOne() returned |
WOPI Http Request Completed [host machine name:sharepoint, version:15.0.4420.1017, host correlation:044adcdc-0567-4727-8d82-2adb93efb266]
Returned from WOPI CheckFileInfo, [host:WACSERVER, user:2b80a4cac8ac4ba9aaeda4b2d11c1c2e]
CacheKey based on host-provided hash: 2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de
RoamingAppsAllowList config is empty. Roaming is disabled.
Librarian.BeginGetItem(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml)
ViewStore.ReadMainCache(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml)
FEMemoryCache.FReadFromCacheLine: key 2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de_00000000-0000-0000-0000-000000000602, length 10240, offset 0
GlobalListLoadBalancer: Refreshing list for service DiskCache. Reason: null hasher
GlobalListLoadBalancer: Creating consistent hasher for service DiskCache with 50 nodes.
GlobalListLoadBalancer: Next refresh time: 06/27/2014 11:22:14
GlobalListLoadBalancer: Finished refreshing list. [Agent: DiskCache; Time WriteLock held (ms): 15]
Creating channel to DiskCache: http://OfficeWebAppsServer:809/diskcache/DiskCache.svc
MachineTransfer [SourceMachine:OfficeWebAppsServer, SourceMachineVersion:15.0.4481.1000, TargetMachine:OfficeWebAppsServer, TargetMachineVersion:15.0.4481.1508, Method:DiskCacheService.ReadCacheData]
ReadCacheData: [2F8B6F928FF724D93C1151FB2430B9D837F1068C30654CC5B72131DF0796A8DE00000000000000000000000000000602, 00000000-0000-0000-0000-000000000602, 1048576, 0, OfficeWebAppsServer]
WACServer HttpModule: Completed request with status code [200]
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…]
DiskCacheReader: TimeoutException [Machine: http://OfficeWebAppsServer:809/diskcache/DiskCache.svc, Exception:System.TimeoutException: The HTTP request to "http://OfficeWebAppsServer:809/diskcache/DiskCache.svc" has exceeded the allotted timeout of
00:00:01.9990000. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The request was aborted: The request was canceled. at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- Server stack trace: at
System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[]
outs, IAsyncResult result) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeEndService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage
message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
msgData, Int32 type) at Microsoft.Office.Web.DiskCache.IDiskCacheAsync.EndReadCacheData(IAsyncResult result) at Microsoft.Office.Web.Apps.Common.DiskCacheReaderAsync.ReadCallBack(IAsyncResult asyncResult)]
ViewStore.SetCompleted(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - status = DocumentOutputNotFound
GlobalListLoadBalancer: Refreshing list for service WordConversionService. Reason: null hasher
GlobalListLoadBalancer: Creating consistent hasher for service WordConversionService with 50 nodes.
GlobalListLoadBalancer: Next refresh time: 06/27/2014 11:22:16
GlobalListLoadBalancer: Finished refreshing list. [Agent: WordConversionService; Time WriteLock held (ms): 3]
RequestDispatcher: dispatching request for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… to http://OfficeWebAppsServer:809/wvc/Conversion.svc [attempts remaining: 12].
MachineTransfer [SourceMachine:OfficeWebAppsServer, SourceMachineVersion:15.0.4481.1508, TargetMachine:OfficeWebAppsServer, TargetMachineVersion:15.0.4481.1508, Method:ConvertingService.ProcessRequest]
Request received for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, format: _v00000000-0000-0000-0000-000000000602, request id …, queued requests: 0, working requests: 0
Launching async job to add workers.
AppManager.BeginProcessRequest adding request to queue
DownloadManager: Download requested for document: http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…
MemoryDownloadCache::TryGetItem - Key:…
DownloadManager::BeginDownloadFile - Not cached. Adding to download queue
DownloadEntry::TryAddRequest - Adding request to DownloadEntry for BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… PendingRequestCount:0
DownloadManager::BeginDownloadFile - added DownloadRequest to DownloadEntry
DownloadManager: Starting download for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F….
RequestDispatcher: response received for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… from http://OfficeWebAppsServer:809/wvc/Conversion.svc.
URL generated for WOPI GetFile Request: http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=REDACTED_1040&access_token_ttl=1403904071991
Conversion response received: InProgress
WOPI Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/FILES/…/CONTENTS?ACCESS_TOKEN=REDACTED_1040&ACCESS_TOKEN_TTL=1403904071991' [1167 bytes], TimeStamp '635394648765830712' [8 bytes]
Librarian.OnConversionResponseReceived(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - Response=InProgress, Data=NO
Librarian.SetCompleted(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - status = InProgress
Libriarian.OnItemRetrieved: InProgress
ReadStructuredDataFromXml: [C:\Programs\OfficeWebApps\AgentManager\LanguageMapping.xml]
WOPI Proof: Using Current private key (to sign) that matches Current public key…
WOPI Proof - Successfully signed the data with the Current private key [71 ms]
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
Cannot create WOPI Proof Token - could not find valid Old proof key data
HttpRequestAsync (WOPIGetFile,WACSERVER) Starting [mode: GET, url: http://sharepoint/_vti_bin/wopi.ashx/files/…]
HttpRequestAsync::GetResponseCallback - ContentLength:20365
HttpRequestAsync::FProcessReadReturn - cbRead:20365
HttpRequestAsync::FProcessReadReturn - cbRead:0
HttpRequestAsync (WOPIGetFile,WACSERVER) Setting Completion [Time in ms: 207, Bytes Read: 20365]
HttpRequestAsync (WOPIGetFile,WACSERVER) End Called
WOPI Http Request Completed [host machine name:sharepoint, version:15.0.4420.1017, host correlation:044adcdc-0567-4727-8d82-2adb93efb266]
WopiDocument::EndRead - using Content-Length for expectedSize
WopiDocument::EndRead - Content-Length:20365 BytesRead:20365
SHA256Hash: …, Extension: .docx, FileRep: http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…
DownloadManager: Download SUCCESS for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…; Time spent: 397ms; Bytes Read: 20365, FileSource: WACSERVER ExpectedBytes: 20365
DownloadEntry::CompletePendingRequestsFromSingleStream - BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… TotalRequests:1
DownloadEntry::CompletePendingRequestsFromSingleStream - completing 1 DownloadRequests
MemoryDownloadCache::TryAddItem - Key:2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de
MemoryDownloadCache::TryAddItem - TryAdd Key:2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de Success:True
DownloadManager::OnFileDownloaded - Added BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… to downloadcache fAdded:True
DownloadManager::OnFileDownloaded - Tried to remove http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… fRemoved:True
DownloadEntry::CompletePendingRequestsFromSingleStream - BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… TotalRequests:0
DownloadEntry::CompletePendingRequestsFromSingleStream - completing 0 DownloadRequests
HttpRequestAsync (WOPIGetFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | _req.ContentLength 0 | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling
StartResponseProcessing | StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse() returned | RecordResponse
OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | BeginRead() -> sync:False | DoReadLoopFinished RETURNS False | GetResponseCallback DoReadLoopFinished -> FALSE | GetResponseCallback
RETURNS | ReadCallback.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 20365 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS True | FProcessReadReturn() -> TRUE | ReadCallback.DoReadLoopFinished()
| DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() |
FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | DoReadLoopFinished() -> TRUE | SetCompletion False |
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
ReadCacheData Response: NoDataFound
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…]
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
What went wrong, any suggestions?HI,
Have you checked that by using normal user account or system account? Check by using normal user account,if error is still there then Office Web App server may not be configured properly,plz check the link for one of the causes of the issue
https://sharepointdojo.wordpress.com/tag/word-web-app-cant-open-this-document-because-the-service-is-busy-please-try-again-later/
Please Mark it as answer if this reply helps you in resolving the issue,It will help other users facing similar problem -
Error opening documents office web apps or creating new document
I have installed SharePoint 2013 with Office Web Apps 2013 using http.
Everything appears to be ok, but when I try to create a new document I get a an error: Microsoft ... Web App. Sorry, we ran into a problem. Please try again. However, the document is created.
When I try to open or preview an existing document I get an error: Microsoft ... Web App. Sorry, we couldn't open this ...
I only see one error on the WAC server. Error 8115
Could not contact WOPI End Point. Error details - 'Unauthorized url -
http://sharepoint.mydomain.local/_vti_bin/wopi.ashx/files/c40fa192cb8b46d08a94af5a2259a263?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%252EeyJhdWQiOiJ3b3BpL3NoYXJlcG9pbnQudGVuZHJpc3NvbHV0aW9ucy5sb2NhbEBjODI0ZjBiNi0zMDMwLTQ3NWMtYjY3My1mMGZmMWZlZWQ0NDAiLCJpc3MiOiIwMDAwMDAwMy0wMDAwLTBmZjEtY2UwMC0wMDAwMDAwMDAwMDBAYzgyNGYwYjYtMzAzMC00NzVjLWI2NzMtZjBmZjFmZWVkNDQwIiwibmJmIjoiMTM3NTA4Mjk4NiIsImV4cCI6IjEzNzUxMTE3ODYiLCJuYW1laWQiOiIwIy53fHRlbmRyaXNzb2x1dGlvblxcZi5tdWxkZXIiLCJuaWkiOiJtaWNyb3NvZnQuc2hhcmVwb2ludCIsImlzdXNlciI6InRydWUiLCJpc2xvb3BiYWNrIjoiVHJ1ZSIsImFwcGN0eCI6ImM0MGZhMTkyY2I4YjQ2ZDA4YTk0YWY1YTIyNTlhMjYzO2IyQUZmTGNKcXpMUFQvblk1RXkwN3pqdlJ2cz07RGVmYXVsdDs7N0ZGRkZGRkZGRkZGRkZGRiJ9%252EZg9uSpZ0OV6sl%252DqBKTUjJzwgZdrcjiP28Z%255FmmE4zcQm8K57QgQWktVyffC4tUtyhjDf9zoYhbMuHVaguzYWKxz6Luv83mrRmWsJIomqoUa9zN8Uexqlvt4U1IpJOfTpA774e4mbdPDD90agR33uZDQ2Je2c%255Fzu1UrL9EskqAp5niSFwvK838WLV%255FFlb8tL0cCuKNp8ZSeAxGmh4LVHI2T4ZyY0dEIoOMx1xRVXKu%255FdVl8cAlrxe4qcDRVfRwbeMUCDBWrepPaNDgEJfbAM1MhmKASqpAlsUlRv9XMTeDNtFRMfk49MicSYjBBdCa7bOYXxMa44O4UWoBvy%255FV0h3Few&access_token_ttl=1375111786325'.
Can somebody help me out?
Thanks. Frank.Hi Henrik,
Did this. From the client tried to preview an existing Word document. Again I got the error. Looked up the ULS log for that particular moment.
Please see below the result of the log at that time.
Regards,
Frank
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:38.96, Original Level: Verbose] SQL connection time: 0.0734730252029238 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database 8acb High [Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Topology e5mc Medium WcfSendRequest: RemoteAddress: 'net.pipe://localhost/SecurityTokenServiceApplication/appsts.svc' Channel: 'Microsoft.SharePoint.IdentityServices.IApplicationSecurityTokenServiceContract' Action: 'http://schemas.microsoft.com/sharepoint/2011/05/securitytokenservice/IApplicationSecurityTokenServiceContract/Issue' MessageId: 'urn:uuid:119444a4-5ade-44a2-bb71-243d755a71e0' 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.04 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (ExecuteWcfServerOperation). Parent No
07/31/2013 09:19:39.04 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Topology e5mb Medium WcfReceiveRequest: LocalAddress: 'net.pipe://sharepoint.mydomain.local/SecurityTokenServiceApplication/appsts.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sharepoint/2011/05/securitytokenservice/IApplicationSecurityTokenServiceContract/Issue' MessageId: 'urn:uuid:119444a4-5ade-44a2-bb71-243d755a71e0' 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.06 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=7.76327717628917 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.06 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Application Authentication aiv3e High Self-issued token request for 'wopi/sharepoint.mydomain.local@c824f0b6-3030-475c-b673-f0ff1feed440' succeeded. 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.12 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:38.98, Original Level: Verbose] SQL connection time: 0.0709587391693637 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.12 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=153.4379369445 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.15 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:39.06, Original Level: Verbose] SQL connection time: 0.0662095322170835 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.15 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=101.429650975194 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.18 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:39.15, Original Level: Verbose] SQL connection time: 0.0659301671022434 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.18 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation General g3ql High [Forced due to logging gap, Original Level: Verbose] GetUriScheme(/Shared Documents/TEST DOCUMENT.docx) 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.20 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://sharepoint.mydomain.local:80/_layouts/15/WopiFrame.aspx?sourcedoc=%2FShared%20Documents%2FTEST%20DOCUMENT%2Edocx&action=interactivepreview&wdSmallView=1)). Execution Time=331.520346859727 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.23 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Microsoft.SharePoint.SPObjectSharingInformation.GetListItemSharingInformation). Execution Time=313.289258830382 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.24 w3wp.exe (0x19C4) 0x0D04 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (POST:http://sharepoint.mydomain.local:80/_vti_bin/client.svc/ProcessQuery)). Execution Time=557.430343800679 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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%252En6l4...
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium ...uNWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046)). Parent No
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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%252En6l4uNWiWQ4QDw96lCQXDilzh 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Application Authentication Pipeline). Parent Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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... 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium ...RGVmYXVsdDs7N0ZGRkZGRkZGRkZGRkZGRiJ9%252En6l4uNWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Application Authentication ajez0 High SPApplicationAuthenticationModule: Invalid token or signature. Exception: System.IdentityModel.Tokens.SecurityTokenException: Unsupported security token. at Microsoft.IdentityModel.S2S.Tokens.JsonWebSecurityTokenHandler.ReadTokenCore(String token, Boolean isActorToken) at Microsoft.SharePoint.IdentityModel.SPApplicationAuthenticationModule.TryExtractAndValidateToken(HttpContext httpContext, SPIncomingTokenContext& tokenContext) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Application Authentication Pipeline). Execution Time=0.647847701313994 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Application Authentication ajezq High SPApplicationAuthenticationModule: Error authenticating request, Error details { Header: {0}, Body: {1} }. Available parameters: 3000006;reason="Token contains invalid signature.";category="invalid_client" {"error_description":"Unsupported security token."} . 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation General 8nca Medium Application error when access /_vti_bin/wopi.ashx, Error=Unsupported security token. at Microsoft.IdentityModel.S2S.Tokens.JsonWebSecurityTokenHandler.ReadTokenCore(String token, Boolean isActorToken) at Microsoft.SharePoint.IdentityModel.SPApplicationAuthenticationModule.TryExtractAndValidateToken(HttpContext httpContext, SPIncomingTokenContext& tokenContext) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%252EeyJhdWQiOiJ3b3BpL3NoYXJlcG9pbnQudGVuZHJpc3NvbHV0aW9ucy5sb2NhbEBjODI0ZjBiNi0zMDMwLTQ3NWMtYjY3My1mMGZmMWZlZWQ0NDAiLCJpc3MiOiIwMDAwMDAwMy0wMDAwLTBmZjEtY2UwMC0wMDAwMDAwMDAwMDBAYzgyNGYwYjYtMzAzMC00NzVjLWI2NzMtZjBmZjFmZWVkNDQwIiwibmJmIjoiMTM3NTI1NTE3OSIsImV4cCI6IjEzNzUyODM5NzkiLCJuYW1laWQiOiIwIy53fHRlbmRyaXNzb2x1dGlvblxcZi5tdWxkZXIiLCJuaWkiOiJtaWNyb3NvZnQuc2hhcmVwb2ludCIsImlzdXNlciI6InRydWUiLCJpc2xvb3BiYWNrIjoiVHJ1ZSIsImFwcGN0eCI6ImYxM2M3YTI2NzIxYTQ2ZjBiZDAzZmI2N2Y2ZDRiMGZjO2IyQUZmTGNKcXpMUFQvblk1RXkwN3pqdlJ2cz07RGVmYXVsdDs7N0ZGRkZGRkZGRkZGRkZGRiJ9%252En6l4u... 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium ...NWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046)). Execution Time=6.40668017862605 585c349c-0d84-0044-6a70-54627881dac8
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