Office Web Apps returns "unable to open"
We have SharePoint 2013 with Office Web Apps 2013 SP1.
Recently, users started receiving errors after the "Word Web App" logo would present stating "unable to open". This occurred on anything (Excel Web App, etc..).
Observed the following Event on my Office Web Apps server in the Applications and Services Logs, Microsoft Office Web Apps Log
Log Name: Microsoft Office Web Apps
Source: Office Web Apps
Date: 4/9/2015 8:24:24 AM
Event ID: 8115
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: FQDN_WebAppsServerName
Description:
Could not contact WOPI End Point. Error details - 'FileNotFound url - <a href="https:///highschool/CUA/_vti_bin/wopi.ashx/files/f0b744b0a509477fad71b5c1c94891b2?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjhCalNDdmJxVU9HNmc1bjN3SmJNeTVMV0dzcyJ9%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%2EN2jimetPSQcG%5Fl%5FdZR98KJUrlTXJLlGxvMoYGxNu2pGLr%2DWsv2Ir7%2DV3R0RHROUr8wqhSBSvX63qgEJF6thk7ODRv3hOp8SoMrM8PM08vhbaXVb15GTbSoQIC%2D1xnp4QAcVaLlIUpWRHnL5zNOno%5FRoqxmIa8uRGi24neCGUqAn6lne3kQHfzxneVwAR8U%5FvjYlgk2dA%5FzUaU0jB3DqQTfW5xjO0T2E0e42WNcuVCTLs0SYbtNXz5uljXtRQrtZKJl4%2DIWkgQgk1y7dLxS%2DvBTgTLrEBX9qJcJxqFX%2DEh6Ojk4yEURtAa581z0rWCBRPnRdHjwMU7iT4AT1BFsPLzA&access_token_ttl=1428618255865'">https://<fqdn_Sharepoint_ServerName>/highschool/CUA/_vti_bin/wopi.ashx/files/f0b744b0a509477fad71b5c1c94891b2?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjhCalNDdmJxVU9HNmc1bjN3SmJNeTVMV0dzcyJ9%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%2EN2jimetPSQcG%5Fl%5FdZR98KJUrlTXJLlGxvMoYGxNu2pGLr%2DWsv2Ir7%2DV3R0RHROUr8wqhSBSvX63qgEJF6thk7ODRv3hOp8SoMrM8PM08vhbaXVb15GTbSoQIC%2D1xnp4QAcVaLlIUpWRHnL5zNOno%5FRoqxmIa8uRGi24neCGUqAn6lne3kQHfzxneVwAR8U%5FvjYlgk2dA%5FzUaU0jB3DqQTfW5xjO0T2E0e42WNcuVCTLs0SYbtNXz5uljXtRQrtZKJl4%2DIWkgQgk1y7dLxS%2DvBTgTLrEBX9qJcJxqFX%2DEh6Ojk4yEURtAa581z0rWCBRPnRdHjwMU7iT4AT1BFsPLzA&access_token_ttl=1428618255865'.
I ran Update-SPWOPIProofKey on the SharePoint Server; and it has seemed to fix it.
Trying to recall past events; in January we installed the latest Web Apps updates; and while troubleshooting this issue; I did as well; install the most recent Web Apps updates KB2956158.
We use the Remove-OfficeWebAppsMachine and subsequently New-OfficeWebAppsFarm each time we apply the updates. Our environment is stand-alone. One Exchange Server, One SharePoint Server, One Office Web Apps Server.
Any insight is appreciated.
Technology Administrator Erie County (Career and) Technical School.
Hi,
From your description, my understanding is that you got an error when you opened documents.
Please install Microsoft .NET Framework 4.5.2, compare the result.
More information, please refer to the link:
http://blogs.technet.com/b/justin_gao/archive/2014/12/19/troubleshooting-error-event-id-8115-when-you-install-office-web-apps-server-2013-on-windows-server-2012-r2.aspx
Thanks,
Wendy
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Thank youHi ,
Thank you for your post.
Whether the issue occurs with different file types or only the PDF.
Based on your description, when you reset WAC server from PowerShell or restart IIS, the issue is solved temporarily.
I recommend that you check the application account, re-enter the account, then reset the IIS.
whether the issue occurs with different file types or only the PDF.
In addition, please check if the link is useful:
http://stevemannspath.blogspot.jp/2013/04/sharepoint-2013-pdf-support-and.html
Best Regards,
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+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (:) [New-OfficeWebAppsFarm], ArgumentException
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Office Web Apps Server 2013 issue
Dear All,
I am encounter problem when I try to open document from my browser. Prompt message will pop-out when it try to preview a document:
"sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft word"
When I check in Event viewer, there is an error display:
"Could not contact WOPI End Point. Error details - 'Unauthorized url - http:bla.bla.bla....."
Kindly advise on how should I resolve this issue.
Application Note:
1. Windows OS: Windows Server 2012 R2
2. Office Web Server 2012 SP1
3. SharePoint Server 2013
Thank you.Verify if you have configured correctly by checking the following post
https://technet.microsoft.com/en-us/library/ff431687.aspx
In case everything is correct, Please check the following post for similar issue
https://social.technet.microsoft.com/Forums/sharepoint/en-US/f7be5f88-8c98-464e-8596-60956b5e98fd/sharepoint-2013-office-web-apps-problem-unable-to-openviewedit?forum=sharepointgeneral.
http://blogs.technet.com/b/justin_gao/archive/2014/12/19/troubleshooting-error-event-id-8115-when-you-install-office-web-apps-server-2013-on-windows-server-2012-r2.aspx
Note:Check with non Farmadmin account
Please Mark it as answer if this reply helps you in resolving the issue,It will help other users facing similar problem -
Office Web Apps don't open documents stored on Sharepoint server
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Mapping URI from 'http://sharepoint:80/_vti_bin/wopi.ashx/files/…/contents?access_token=…&access_token_ttl=1403904071991' to 'http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=…&access_token_ttl=1403904071991'
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WOPI Proof: Missing header [X-WOPI-ProofOld] for url: http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… CALLER-[machine: OfficeWebAppsServer, version: 15.0.4481.1000, CorrelationId:]
WOPI (GetFile) Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/files/…/CONTENTS?ACCESS_TOKEN=…' [1167 bytes], TimeStamp '635394648765830712' [8 bytes] CALLER-[machine: OfficeWebAppsServer, version: 15.0.4481.1000,
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WOPI GetFile - Completed http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… CALLER-[byes:20365, machine: OfficeWebAppsServer, version: 15.0.4481.1000, CorrelationId:]
WOPI PerfTrace: <o n="PreWopi" d="6" /><o n="ParseGetFile" d="0" /><o n="InitAndValidateForFile" d="8" /><o n="OpenBinaryStream" d="2" /><o n="WriteResponseStream"
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Leaving Monitored Scope (Request (GET:http://sharepoint:80/_vti_bin/wopi.ashx/files/…/contents?access_token=… Execution time=42,173001152361
Leaving Monitored Scope (Request (GET:http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=… Execution time=44,9670172749155
And the ULC logs for Office Web Apps server look like this:
WAC Server HttpModule: Beginning request at target [/wv/wordviewerframe.aspx?ui=ru%2DRU&rs=ru%2DRU&WOPISrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…&sc=http%3A%2F%2Fsharepoint%2Ftest%2FForms%2FAllItems%2Easpx] in session [044adcdc-0567-4727-8d82-2adb93efb266]
ReadStructuredDataFromXml: [C:\Programs\OfficeWebApps\AgentManager\LanguageMapping.xml]
Registering OnPreProcessTrace handler
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WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
WOPI Proof: Using Current private key (to sign) that matches Current public key …
Updated WOPI Proof Keys [Discovery] - Old Key (Public):
Updated WOPI Proof Keys [Discovery]- Current Key (Public): …
WOPI CheckFileInfo: Start [url:http://sharepoint/_vti_bin/wopi.ashx/files/…]
URL generated for WOPI CheckFile Request: http://sharepoint/_vti_bin/wopi.ashx/files/…?access_token=REDACTED_1040&access_token_ttl=1403904071991
WOPI Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/files/…?ACCESS_TOKEN=REDACTED_1040&ACCESS_TOKEN_TTL=1403904071991' [1158 bytes], TimeStamp '635394648734348738' [8 bytes]
WOPI Proof: Using Current private key (to sign) that matches Current public key …
WOPI Proof - Successfully signed the data with the Current private key [17 ms]
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
Cannot create WOPI Proof Token - could not find valid Old proof key data
HttpRequestAsync (WOPICheckFile,WACSERVER) Starting [mode: GET, url: http://sharepoint/_vti_bin/wopi.ashx/files/…?access_token=REDACTED_1040&access_token_ttl=1403904071991]
HttpRequestAsync (WOPICheckFile,WACSERVER) End Called
HttpRequestAsync::GetResponseCallback - ContentLength:2130
HttpRequestAsync::FProcessReadReturn - cbRead:2130
HttpRequestAsync::FProcessReadReturn - cbRead:0
HttpRequestAsync (WOPICheckFile,WACSERVER) Setting Completion [Time in ms: 116, Bytes Read: 2130]
HttpRequestAsync (WOPICheckFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | _req.ContentLength 0 | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling
StartResponseProcessing | StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | End.AsyncWaitHandle.WaitOne() | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse()
returned | RecordResponse OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | BeginRead() -> sync:False | DoReadLoopFinished RETURNS False | GetResponseCallback DoReadLoopFinished ->
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| DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() |
FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | DoReadLoopFinished() -> TRUE | SetCompletion False | WaitOne() returned |
WOPI Http Request Completed [host machine name:sharepoint, version:15.0.4420.1017, host correlation:044adcdc-0567-4727-8d82-2adb93efb266]
Returned from WOPI CheckFileInfo, [host:WACSERVER, user:2b80a4cac8ac4ba9aaeda4b2d11c1c2e]
CacheKey based on host-provided hash: 2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de
RoamingAppsAllowList config is empty. Roaming is disabled.
Librarian.BeginGetItem(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml)
ViewStore.ReadMainCache(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml)
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GlobalListLoadBalancer: Next refresh time: 06/27/2014 11:22:14
GlobalListLoadBalancer: Finished refreshing list. [Agent: DiskCache; Time WriteLock held (ms): 15]
Creating channel to DiskCache: http://OfficeWebAppsServer:809/diskcache/DiskCache.svc
MachineTransfer [SourceMachine:OfficeWebAppsServer, SourceMachineVersion:15.0.4481.1000, TargetMachine:OfficeWebAppsServer, TargetMachineVersion:15.0.4481.1508, Method:DiskCacheService.ReadCacheData]
ReadCacheData: [2F8B6F928FF724D93C1151FB2430B9D837F1068C30654CC5B72131DF0796A8DE00000000000000000000000000000602, 00000000-0000-0000-0000-000000000602, 1048576, 0, OfficeWebAppsServer]
WACServer HttpModule: Completed request with status code [200]
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…]
DiskCacheReader: TimeoutException [Machine: http://OfficeWebAppsServer:809/diskcache/DiskCache.svc, Exception:System.TimeoutException: The HTTP request to "http://OfficeWebAppsServer:809/diskcache/DiskCache.svc" has exceeded the allotted timeout of
00:00:01.9990000. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The request was aborted: The request was canceled. at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- Server stack trace: at
System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[]
outs, IAsyncResult result) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeEndService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage
message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
msgData, Int32 type) at Microsoft.Office.Web.DiskCache.IDiskCacheAsync.EndReadCacheData(IAsyncResult result) at Microsoft.Office.Web.Apps.Common.DiskCacheReaderAsync.ReadCallBack(IAsyncResult asyncResult)]
ViewStore.SetCompleted(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - status = DocumentOutputNotFound
GlobalListLoadBalancer: Refreshing list for service WordConversionService. Reason: null hasher
GlobalListLoadBalancer: Creating consistent hasher for service WordConversionService with 50 nodes.
GlobalListLoadBalancer: Next refresh time: 06/27/2014 11:22:16
GlobalListLoadBalancer: Finished refreshing list. [Agent: WordConversionService; Time WriteLock held (ms): 3]
RequestDispatcher: dispatching request for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… to http://OfficeWebAppsServer:809/wvc/Conversion.svc [attempts remaining: 12].
MachineTransfer [SourceMachine:OfficeWebAppsServer, SourceMachineVersion:15.0.4481.1508, TargetMachine:OfficeWebAppsServer, TargetMachineVersion:15.0.4481.1508, Method:ConvertingService.ProcessRequest]
Request received for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, format: _v00000000-0000-0000-0000-000000000602, request id …, queued requests: 0, working requests: 0
Launching async job to add workers.
AppManager.BeginProcessRequest adding request to queue
DownloadManager: Download requested for document: http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…
MemoryDownloadCache::TryGetItem - Key:…
DownloadManager::BeginDownloadFile - Not cached. Adding to download queue
DownloadEntry::TryAddRequest - Adding request to DownloadEntry for BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… PendingRequestCount:0
DownloadManager::BeginDownloadFile - added DownloadRequest to DownloadEntry
DownloadManager: Starting download for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F….
RequestDispatcher: response received for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… from http://OfficeWebAppsServer:809/wvc/Conversion.svc.
URL generated for WOPI GetFile Request: http://sharepoint/_vti_bin/wopi.ashx/files/…/contents?access_token=REDACTED_1040&access_token_ttl=1403904071991
Conversion response received: InProgress
WOPI Proof Data: AccessToken Hash '-2012506731' [1012 bytes], URL 'HTTP://sharepoint/_VTI_BIN/WOPI.ASHX/FILES/…/CONTENTS?ACCESS_TOKEN=REDACTED_1040&ACCESS_TOKEN_TTL=1403904071991' [1167 bytes], TimeStamp '635394648765830712' [8 bytes]
Librarian.OnConversionResponseReceived(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - Response=InProgress, Data=NO
Librarian.SetCompleted(http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…, Png, docdata.xml) - status = InProgress
Libriarian.OnItemRetrieved: InProgress
ReadStructuredDataFromXml: [C:\Programs\OfficeWebApps\AgentManager\LanguageMapping.xml]
WOPI Proof: Using Current private key (to sign) that matches Current public key…
WOPI Proof - Successfully signed the data with the Current private key [71 ms]
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
Cannot create WOPI Proof Token - could not find valid Old proof key data
HttpRequestAsync (WOPIGetFile,WACSERVER) Starting [mode: GET, url: http://sharepoint/_vti_bin/wopi.ashx/files/…]
HttpRequestAsync::GetResponseCallback - ContentLength:20365
HttpRequestAsync::FProcessReadReturn - cbRead:20365
HttpRequestAsync::FProcessReadReturn - cbRead:0
HttpRequestAsync (WOPIGetFile,WACSERVER) Setting Completion [Time in ms: 207, Bytes Read: 20365]
HttpRequestAsync (WOPIGetFile,WACSERVER) End Called
WOPI Http Request Completed [host machine name:sharepoint, version:15.0.4420.1017, host correlation:044adcdc-0567-4727-8d82-2adb93efb266]
WopiDocument::EndRead - using Content-Length for expectedSize
WopiDocument::EndRead - Content-Length:20365 BytesRead:20365
SHA256Hash: …, Extension: .docx, FileRep: http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…
DownloadManager: Download SUCCESS for document http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…; Time spent: 397ms; Bytes Read: 20365, FileSource: WACSERVER ExpectedBytes: 20365
DownloadEntry::CompletePendingRequestsFromSingleStream - BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… TotalRequests:1
DownloadEntry::CompletePendingRequestsFromSingleStream - completing 1 DownloadRequests
MemoryDownloadCache::TryAddItem - Key:2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de
MemoryDownloadCache::TryAddItem - TryAdd Key:2f8b6f928ff724d93c1151fb2430b9d837f1068c30654cc5b72131df0796a8de Success:True
DownloadManager::OnFileDownloaded - Added BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… to downloadcache fAdded:True
DownloadManager::OnFileDownloaded - Tried to remove http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… fRemoved:True
DownloadEntry::CompletePendingRequestsFromSingleStream - BaseDoc:http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F… TotalRequests:0
DownloadEntry::CompletePendingRequestsFromSingleStream - completing 0 DownloadRequests
HttpRequestAsync (WOPIGetFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | _req.ContentLength 0 | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling
StartResponseProcessing | StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse() returned | RecordResponse
OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | BeginRead() -> sync:False | DoReadLoopFinished RETURNS False | GetResponseCallback DoReadLoopFinished -> FALSE | GetResponseCallback
RETURNS | ReadCallback.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 20365 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS True | FProcessReadReturn() -> TRUE | ReadCallback.DoReadLoopFinished()
| DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() |
FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | DoReadLoopFinished() -> TRUE | SetCompletion False |
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
ReadCacheData Response: NoDataFound
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…]
WAC Server HttpModule: Beginning request at target [/wv/ResReader.ashx?n=p1.img&WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
WAC Server HttpModule: Beginning request at target [/wv/docdatahandler.ashx?WOPIsrc=http%3A%2F%2Fsharepoint%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2F…] in session […]
What went wrong, any suggestions?HI,
Have you checked that by using normal user account or system account? Check by using normal user account,if error is still there then Office Web App server may not be configured properly,plz check the link for one of the causes of the issue
https://sharepointdojo.wordpress.com/tag/word-web-app-cant-open-this-document-because-the-service-is-busy-please-try-again-later/
Please Mark it as answer if this reply helps you in resolving the issue,It will help other users facing similar problem -
Sorry, something went wrong - Open Office File from Search Results Page with Office Web Apps
Hi,
I'm getting "Sorry, something went wrong" error when I'm trying to open any office document from inside Search Results Page with Office Web Apps, the same error is appearing in the document preview as well.
The error in SharePoint logs says that the file cannot be found.
Please note that this error is coming only when the "Filename" of the document is not written in English (in my case its written with Arabic characters).
If I try to open it from the document library, its opening properly with no errors.
The only difference between two URLs (document URL in Search Results and in Document Library) is the value for "sourcedoc" attribute;
In the case of Search Results page, the filename in "sourcedoc" attribute is kept as is with Arabic characters.
While in the Document Library, the filename in "sourcedoc" attribute is converted into different characters (something like: "B9%D9%85%D9%8").
Anybody have an idea on how to overcome this issue, implement a workaround or modify the "sourcedoc" behavior?
Thanks in Advance.
Hamza AlSughierDear Wendy,
Thanks for your efforts, I already tried your last suggestion before, but this didn't solve my problem.
Actually my end users are accessing this portal using ADFS and HTTPS.
Finally I got this solved, I have done below to get my overall solution working perfectly:
- First I have configured Windows Authentication and ADFS Authentication on the same zone which is the default zone.
- The issue when opening office documents with Arabic file name has disappeared as a result of first change.
- Then I have faced an issue where we are not able to crawl content under Default zone, however we have to do so, after too many efforts, I found that its related to the Load-balancer/proxy, I have made the crawler server
to crawl himself (http://CrawlServerName:PortNumber).
- Also a change on Alternate Access Mapping was needed, I have set one of the extended zones (which is running Windows Authentication only) as Internal URL for the Default Zone, and this is was the URL I used for Crawling.
I have configured Server Name Mappings to make sure we got proper URLs in Search Results.
- Then we faced another issue, which is Authentication selection on login page (How to bypass this page, and authenticate using ADFS auto), I used this solution (Set Custom Sign In Page):
http://0ut0ftheb0x.wordpress.com/2014/01/04/skip-the-authentication-selection-page-at-_logindefault-aspx-in-a-mixed-authentication-environment/.
- I faced one more issue as a result of above workaround; Sign Out functionality wasn't working well; users get logged in automatically whenever I click on Sign Out. I solved this by modifying the "Sign Out" Control under _layouts;
I made it to redirect users to ADFS Sign Out Page instead of SharePoint Sign Out Page (I know its not recommended, but I don't have any other option).
Hamza AlSughier -
Got errors when trying to open word document with Office Web App Server and customized WOPI host
I am configuring the Office Web App Server with our ASP.NET MVC WOPI host based on this example. https://code.msdn.microsoft.com/office/Building-an-Office-Web-f98650d6. While both the OWA server and WOPI server has been set up and I can use Excel and PowerPoint
app to open and edit xls and ppt file now, there are problems opening word documents no matter I enable or disable the editing function of OWA server.
When I open a word document while enabling editing I got this error:
If I disable editing I got this message:
I have tried several file so I thought it is not the files' problem. Also I didn't find any exception in the log of OWA server.Hi Gary Jiang,
Thanks for posting in MSDN forum.
This forum is for developers discussing issues about
apps for Office.
Based on the description, it seems that you got an issue when you deploy the code sample. If I understood clearly, I suggest that you contact the author of the code sample from the "Q and A" tab.
Also if you have the question about WOPI, I suggest that you get more effective response from
Office
Protocols forum.
Regards & Fei
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey. -
Office Web Apps 2013 - Excel, fine, Word & Powerpoint, unable to view.
Hi All,
I am having an infuriating issue where by the following occurs when opening documents via OWA:
Excel - Preview, no problem, opening, no problem, editing, no problem (even when accessing oData connections for PWA).
Word - Preview, errors, opening, errors, editing (incredibly!!) works.
PowerPoint - Nothing works...
I think I have read every blog post on every error I am receiving in the ULS but nothing is resolving. It is on a VMware VM and I had to reinstall OWA after it was noted that it has rather surprising behaviour if OWA is not installed on the system drive.
I have installed each hotfix/update and tested after each with no joy...
Three (possibly misleading) error categories:
From OWA log:
Cannot create WOPI Proof Token - could not find valid old proof key;
From SP log:
WOPI Proof: Missing Header;
Useragent not available, file operations may not be optimized (doubt this is causing my problem but the quality of errors in the logs is so bad it may well be).
For context, the service account for OWA is local admin on the box and has full access to the content databases on the SQL server.
The symptoms of the error are the biggest concern given the degrees of success I am having with the different apps (kind of rules out security or setup if Excel works fine and Word sort of works).
Any help will be very much appreciated and may stop my increasing baldness with the amount of hair I am pulling out!!
Thanks in advance.
SamHi Sam,
According to your description, my understanding is that Office Web Apps does not work for viewing Word & PowerPoint.
For troubleshooting your issue, please access the Office Web Apps Server discovery URL to verify that the Office Web Apps Server farm is working for Word & PowerPoint:
http://servername/hosting/discovery
Also please add the OWA url into your “Trusted Sites” in IE.
Reference:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/MS-SharePoint/Q_28102553.html
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Eric Tao
TechNet Community Support -
Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01* w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI afk59 Monitorable
WOPI agxqc Medium WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqc Medium WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqb Medium WOPI
Signature verification attempt failed - no public key e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ahdzz Monitorable WOPI
Proof: All WOPI Signature verification attempts failed e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ag7pj Unexpected WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation: d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
YoshiHi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi -
Error word web app can not open this document for viewing in office web apps 2010
Hi
i am receiving office web apps error.
i installed sharepoint 2010 on windows server 2012 datacenter,
and installed office web apps 2010 and sp2
adilHi Adil,
From the error message, I recommend to check the things below:
Check if Word Viewing service is started in Central Administration. If it is started, stop and re-start it.
Check if the Word Viewing service proxy is created.
Check if the Word Viewing service proxy is associated with web application with issue.
If above cannot work, please check the ULS log for further research.
More reference:
https://amalhashim.wordpress.com/2013/01/29/sharepoint-word-web-app-cannot-open-this-document-for-viewing-because-of-an-unexpected-error/
Best regards.
Thanks
Victoria Xia
TechNet Community Support -
Error opening documents office web apps or creating new document
I have installed SharePoint 2013 with Office Web Apps 2013 using http.
Everything appears to be ok, but when I try to create a new document I get a an error: Microsoft ... Web App. Sorry, we ran into a problem. Please try again. However, the document is created.
When I try to open or preview an existing document I get an error: Microsoft ... Web App. Sorry, we couldn't open this ...
I only see one error on the WAC server. Error 8115
Could not contact WOPI End Point. Error details - 'Unauthorized url -
http://sharepoint.mydomain.local/_vti_bin/wopi.ashx/files/c40fa192cb8b46d08a94af5a2259a263?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%252EeyJhdWQiOiJ3b3BpL3NoYXJlcG9pbnQudGVuZHJpc3NvbHV0aW9ucy5sb2NhbEBjODI0ZjBiNi0zMDMwLTQ3NWMtYjY3My1mMGZmMWZlZWQ0NDAiLCJpc3MiOiIwMDAwMDAwMy0wMDAwLTBmZjEtY2UwMC0wMDAwMDAwMDAwMDBAYzgyNGYwYjYtMzAzMC00NzVjLWI2NzMtZjBmZjFmZWVkNDQwIiwibmJmIjoiMTM3NTA4Mjk4NiIsImV4cCI6IjEzNzUxMTE3ODYiLCJuYW1laWQiOiIwIy53fHRlbmRyaXNzb2x1dGlvblxcZi5tdWxkZXIiLCJuaWkiOiJtaWNyb3NvZnQuc2hhcmVwb2ludCIsImlzdXNlciI6InRydWUiLCJpc2xvb3BiYWNrIjoiVHJ1ZSIsImFwcGN0eCI6ImM0MGZhMTkyY2I4YjQ2ZDA4YTk0YWY1YTIyNTlhMjYzO2IyQUZmTGNKcXpMUFQvblk1RXkwN3pqdlJ2cz07RGVmYXVsdDs7N0ZGRkZGRkZGRkZGRkZGRiJ9%252EZg9uSpZ0OV6sl%252DqBKTUjJzwgZdrcjiP28Z%255FmmE4zcQm8K57QgQWktVyffC4tUtyhjDf9zoYhbMuHVaguzYWKxz6Luv83mrRmWsJIomqoUa9zN8Uexqlvt4U1IpJOfTpA774e4mbdPDD90agR33uZDQ2Je2c%255Fzu1UrL9EskqAp5niSFwvK838WLV%255FFlb8tL0cCuKNp8ZSeAxGmh4LVHI2T4ZyY0dEIoOMx1xRVXKu%255FdVl8cAlrxe4qcDRVfRwbeMUCDBWrepPaNDgEJfbAM1MhmKASqpAlsUlRv9XMTeDNtFRMfk49MicSYjBBdCa7bOYXxMa44O4UWoBvy%255FV0h3Few&access_token_ttl=1375111786325'.
Can somebody help me out?
Thanks. Frank.Hi Henrik,
Did this. From the client tried to preview an existing Word document. Again I got the error. Looked up the ULS log for that particular moment.
Please see below the result of the log at that time.
Regards,
Frank
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:38.96, Original Level: Verbose] SQL connection time: 0.0734730252029238 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database 8acb High [Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.01 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Topology e5mc Medium WcfSendRequest: RemoteAddress: 'net.pipe://localhost/SecurityTokenServiceApplication/appsts.svc' Channel: 'Microsoft.SharePoint.IdentityServices.IApplicationSecurityTokenServiceContract' Action: 'http://schemas.microsoft.com/sharepoint/2011/05/securitytokenservice/IApplicationSecurityTokenServiceContract/Issue' MessageId: 'urn:uuid:119444a4-5ade-44a2-bb71-243d755a71e0' 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.04 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (ExecuteWcfServerOperation). Parent No
07/31/2013 09:19:39.04 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Topology e5mb Medium WcfReceiveRequest: LocalAddress: 'net.pipe://sharepoint.mydomain.local/SecurityTokenServiceApplication/appsts.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sharepoint/2011/05/securitytokenservice/IApplicationSecurityTokenServiceContract/Issue' MessageId: 'urn:uuid:119444a4-5ade-44a2-bb71-243d755a71e0' 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.06 w3wp.exe (0x1A28) 0x1570 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=7.76327717628917 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.06 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Application Authentication aiv3e High Self-issued token request for 'wopi/sharepoint.mydomain.local@c824f0b6-3030-475c-b673-f0ff1feed440' succeeded. 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.12 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:38.98, Original Level: Verbose] SQL connection time: 0.0709587391693637 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.12 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=153.4379369445 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.15 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:39.06, Original Level: Verbose] SQL connection time: 0.0662095322170835 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.15 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=101.429650975194 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.18 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 07/31/2013 09:19:39.15, Original Level: Verbose] SQL connection time: 0.0659301671022434 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.18 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation General g3ql High [Forced due to logging gap, Original Level: Verbose] GetUriScheme(/Shared Documents/TEST DOCUMENT.docx) 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.20 w3wp.exe (0x19C4) 0x1108 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://sharepoint.mydomain.local:80/_layouts/15/WopiFrame.aspx?sourcedoc=%2FShared%20Documents%2FTEST%20DOCUMENT%2Edocx&action=interactivepreview&wdSmallView=1)). Execution Time=331.520346859727 585c349c-ad68-0044-6a70-50f379362daf
07/31/2013 09:19:39.23 w3wp.exe (0x19C4) 0x1FD8 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Microsoft.SharePoint.SPObjectSharingInformation.GetListItemSharingInformation). Execution Time=313.289258830382 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.24 w3wp.exe (0x19C4) 0x0D04 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (POST:http://sharepoint.mydomain.local:80/_vti_bin/client.svc/ProcessQuery)). Execution Time=557.430343800679 585c349c-fd5b-0044-6a70-507059bed6c2
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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%252En6l4...
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium ...uNWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046)). Parent No
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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%252En6l4uNWiWQ4QDw96lCQXDilzh 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Application Authentication Pipeline). Parent Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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... 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring nasq Medium ...RGVmYXVsdDs7N0ZGRkZGRkZGRkZGRkZGRiJ9%252En6l4uNWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Application Authentication ajez0 High SPApplicationAuthenticationModule: Invalid token or signature. Exception: System.IdentityModel.Tokens.SecurityTokenException: Unsupported security token. at Microsoft.IdentityModel.S2S.Tokens.JsonWebSecurityTokenHandler.ReadTokenCore(String token, Boolean isActorToken) at Microsoft.SharePoint.IdentityModel.SPApplicationAuthenticationModule.TryExtractAndValidateToken(HttpContext httpContext, SPIncomingTokenContext& tokenContext) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Application Authentication Pipeline). Execution Time=0.647847701313994 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Application Authentication ajezq High SPApplicationAuthenticationModule: Error authenticating request, Error details { Header: {0}, Body: {1} }. Available parameters: 3000006;reason="Token contains invalid signature.";category="invalid_client" {"error_description":"Unsupported security token."} . 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation General 8nca Medium Application error when access /_vti_bin/wopi.ashx, Error=Unsupported security token. at Microsoft.IdentityModel.S2S.Tokens.JsonWebSecurityTokenHandler.ReadTokenCore(String token, Boolean isActorToken) at Microsoft.SharePoint.IdentityModel.SPApplicationAuthenticationModule.TryExtractAndValidateToken(HttpContext httpContext, SPIncomingTokenContext& tokenContext) 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32 w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://sharepoint.mydomain.local:80/_vti_bin/wopi.ashx/files/f13c7a26721a46f0bd03fb67f6d4b0fc?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkdZa2RBc0tZRmM1NTFTbW9TSWE1Nk13VDUxWSJ9%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%252En6l4u... 585c349c-0d84-0044-6a70-54627881dac8
07/31/2013 09:19:39.32* w3wp.exe (0x19C4) 0x129C SharePoint Foundation Monitoring b4ly Medium ...NWiWQ4QDw96lCQXDilzh8SNR2Mk273a5Mbv0XF%252DkrSLzU3g1K3Kym775qSgdeaDu6WBhSdE784mxDkdrDngarPV2s03Ag0BYBdaBR%255FGg99jnEcbzpMR%255Fah1yOAHrlI5wGRLM1xZEkSkkVle0laLXAdwpkkDMz2ktPsvcMSqo4HGlL09ZpoB2H%252DjVBF%252DHx1hVz9adtIJdanDgMPjZNm7vUAm2uu4smONjYm981naviSCqpEVFw7Y0GSnF4eSV7Avsbia1CAYI%252DR8J0hYIJjc7JdBrk3p9Z%255FQdp0icelRLD1ZU1sujmsKuDbCCI8Wi%255F29MbO2a7%252Dvqp5sUyDA0g&access_token_ttl=1375283979046)). Execution Time=6.40668017862605 585c349c-0d84-0044-6a70-54627881dac8 -
Office Web Apps only opens some file types
I have a Office Web Apps (WCA) 2013 UAT environment that is connected to my UAT SharePoint 2013 farm. I can preview a lot of document types in Office Web Apps but other I get an error. For example pptx gives me the error "Sorry, PowerPoint
Web App ran into a problem opening this presentation. To view this presentation please open it in Microsoft PowerPoint".
All the excel file types work as does *.doc files. *.docx files fail.
I can't find any logging information in my ULS or event viewer logs.
Background: The OS on all servers is Windows 2008 R2, the OWA/WCA farm uses allowHttp as I will be behind a hardware load balancer. The issue is not to do with SSL or SSLoffload as most file types open.
The SPWOPIBinds look correct to me: Fails for the docx binding below
Application : Word
Extension : DOCX
ProgId :
Action : attend
IsDefaultAction : False
ServerName : OWA-UAT.DEMO.LOCAL
WopiZone : internal-http
Works for this WOPIBinding
Application : Word
Extension : DOC
ProgId :
Action : interactivepreview
IsDefaultAction : False
ServerName : OWA-UAT.DEMO.LOCAL
WopiZone : internal-http
Any ideas?By default, there are 8 bindings for DOCX. Do you see any other bindings available?
Trevor Seward, MCC
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
Issue with office web apps sorry, there was a problem and we can't open this document.
Hi All,
i am having issue when trying to open the word file using office web apps farm. i have multi-tier farm (2 wfe, 2 apps and 2 owa). is that something wrong with certificate or the way AAM configured. Can anyone give me some direction please?Hi,
According to your description, my understanding is that you failed to open the word file using office web app.
Please open the word file using office web app in other SharePoint sites and test whether this issue occurs. Also, please test whether all words have this issue.
Please reset IIS on the OWA server.
Please disconnect the SharePoint Farm from Office Web Apps and reconnect it. Then check the WOPIZone and TMG server.
Please created certificate for your PC and update mappings of IP addresses.
Some useful posts for your reference:
https://social.technet.microsoft.com/Forums/office/en-US/fdbf2198-5a62-422a-9015-a65599eabeb5/office-web-apps-2013-sorry-there-was-a-problem-and-we-cant-open-this-document-if-this-happens?forum=sharepointadmin
https://social.technet.microsoft.com/Forums/office/en-US/154e9673-8227-4913-9f2a-97677e4c5314/sorry-there-was-a-problem-and-we-cant-open-that-document?forum=sharepointadminprevious
http://sharepoint.stackexchange.com/questions/66013/a-problem-with-a-websites-security-certificate-for-apps
Best Regards,
Dean Wang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]
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