Officeject 6500 all in one Printer

I recently had to have my computer system XP restored to solve some issues.  Best Buy did the work and reinstalled my software
Now the functions on the control panel do not work.  For instance enlarge or reduce etc.  I believe these did work without using the computer before the reinstall.  If there is an answer for this I would appreciate the help as I do not want to take the computer and printer back for servicing again

Hi there,
There are likely some underlying software issues caused by the restore, try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

  • IPod Touch conflict with HP 6500 All-in-One printer...

    Does anyone know of anyone who has an iPod Touch installed with an HP all-in-one printer and running under Windows 7 64 bit? If so I'd like to hear from them and see if I can pick their brains a bit. In fact, I'd like to hear from anyone who has an iPod Touch working with an HP all-in-one on a desktop system, no matter the OS.
    Originally I tried to get them to work together under a 32 bit Windows 7 Premium build on an MSI G31M3-F V2 mobo but couldn't get the iPod and the All-in-One to work together. Either the iPod wouldn't synch or the printer would disconnect.
    Yesterday I started with a Windows 7 Ultimate 64 bit build on an Asus P5Q-EM mobo with just the HP 6500 All-in-One and the printer and all of its functions were working perfectly.
    Then I plugged in the iPod, after having installed the newest 64 bit version of iTunes, and it detected the device but wouldn't complete the driver installation. I powered down the HP 6500 and the iPod installation completed.
    I then turned the printer on and it appeared to work but the iPod wouldn't complete the sync process unless I turned the printer off.
    Then I changed the drive letter of the HP all-in-one's integrated card reader from "E:" to "G:" and rebooted and it appeared that everything was working. I brought the scanner up but didn't actually scan anything but, still, no disconnect messages. Finally, success I thought. Silly me...
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    She then rebooted and tried to scan a photo and it did essentailly the same thing -- a partial scan, froze, and then reported the printer offline.
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    There is clearly a conflict at the device/driver assignment level and I don't know if its even anything that I can fix.
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  • HP 6500 all in one not printing in black and cartridge is full

    my printer suddenly stopped printing in black, all other colors come out fine.  The carriage moves as though it is printing, but the page is blank, where black text should be.  I have cleaned and aligned the print heads several times.  This occurred after an HP tech uninstalled and reinstalled my HP software and drivers.  Prior to this had problems on and off, but it was easy to run print and scan to repair it.  Now print and scan says they find no problem with the printer.

    Hey @Theresalbritt,
    Welcome to the HP Support Forums!
    I understand that you are not able to print in black ink on your HP Officejet 6500 All-in-One Printer. I would like to assist you today with resolving this print quality issue. Thank you for including the troubleshooting steps you have completed prior to reaching out for support. To start troubleshooting I am going to have you print a standalone Print Quality Diagnostics Report from your printer. This report will help us determine if this issue was caused by a software or driver conflict on your computer or a hardware issue on your printer that coincidentally occured when the HP Technical Support agent was working with you. Once we determine if this issue is hardware or software and driver related I will be happy to guide you towards a solution. Please follow the steps below. 
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    Please respond to this post with the result of your print quality troubleshooting. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Hp officejet 6500 all in one won't print in black

    I cleaned the printhead to eliminate clogs which had worked in past.  Did not work this time. 
    Purchased and installed a new printhead and ran a report which showed the black ink working. 
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    Ran the cleaning of the printheads and then ran a report and still no black ink.
    Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead). 
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    Hi, Jamison ~
    I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges.  I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
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    JFW
    Jamieson wrote:
    Hi @jfw , and welcome to the HP Forums!
    I see you are experiencing print issues.  I would like to try and help.
    It appears you have covered much of the troubleshooting already.
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    I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
    If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
    Thank you for posting on the HP Forums.

  • Mac OS 10.7 printer problem with 6500 all-in-one wireless

    HP 6500 all-in-one wirelss: After configuring (and reconfiguring) the printer and exhausting all the troubleshooting steps suggested by HP, I still have the problem of prints stalling in the queue or, alternately, printing very very slowly. Wireless connectivity is "excellent" according to the Wireless Network Test Report. When printing, printer is found, display says "Connected to Printer" then the barber-pole spins and spins and eventually the word "Idle" appears. Any suggestions on how to get printer to work?

    This article should help to maintain wireless connection:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en#N101
    Give the steps outlined a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Problem with HP Officejet 6500 Wireless All-in-One Printer - E709n

    I have a HP Officejet 6500 Wireless All-in-One Printer - E709n that keeps going off-line all the time.
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    What operating system?  If Win 7 64-bit, try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=mp-89191-1
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp 6500 (all-in-one) "General Printing Error (Ox610000f6)" displayed after first use!

    I unpacked my new hp 6500 All-in-One (wireless) today. I was receiving my first fax on the hp 6500 when it stopped printing midway and started to display "ERROR. General Printer Error (Ox610000f6). Refer to printer documentation." I have turned it off and unplugged it many times. It does not work at all. Error message has been displayed all day. This is ridiculous. If I can't resolve this tomorrow it's going back to the store and I'm getting another brand.
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    Message Edited by marie14 on 07-12-2009 10:37 PM

    The original poster just acquired their printer.  In this case, the solution was to simply replace it as it was still under warranty.
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    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Using HP 6500 all in one and cannot print on Versacheck forms

    HP 6500 All in One will not print on Versacheck forms from Microsoft Money.

    Hmm, that is troubling. What operating system are you running on your laptop?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • How do i find the email adress on my 6500 e709n all in one printer

    How do I find the email address for my all in one printer 6500 e709n? I am trying to sign in for e print and can not get past this page.

    For the type of printer you have it would not be added this way, those are only for ePrinters. What you can do is go back to the main screen of the app. From here choose a photo or document. At this point just above the print button on the bottom there is a small icon of a printer with a wrench, touch on this. Then along the top there is an option to select a printer, touch this, it shouldpull up a list of printers it detects on the network.
    The main reason for actually adding a printer is so that it will be there even when you are not at home, so that it can eprint. With other printers you do not need to add it, just simply select it when you go to print.
    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

  • HP Officejet 6500 all-in-one wireless - Will not Scan

    Hi, I noticed after installing Snow Leopard Mac OS X x10.6 and updating HP printer drivers, scanning feature using HP Scan Pro does not work on my HP OfficeJet 6500 All-in-one Wireless E709n. Below is the exception it generates:
    ========
    Process: HP Scan Pro [213]
    Path: /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
    Identifier: com.hp.scanpro
    Version: ??? (7.5.0)
    Code Type: X86 (Native)
    Parent Process: launchd [94]
    Date/Time: 2009-09-13 11:54:41.167 -0700
    OS Version: Mac OS X 10.6.1 (10B504)
    Report Version: 6
    Interval Since Last Report: 934 sec
    Crashes Since Last Report: 3
    Per-App Interval Since Last Report: 415 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: D81FBBAF-F3CE-4A2D-8440-72B353E56072
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
    1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
    2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
    3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
    4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
    5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
    6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
    7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
    8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
    9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
    10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
    11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
    12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
    13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
    14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
    15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
    16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
    17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
    18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
    19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
    20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
    21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
    22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
    23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
    24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
    25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
    26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
    27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
    28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
    29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
    30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
    31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
    32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
    33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
    34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
    35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
    36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
    38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
    39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
    40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
    41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
    42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
    43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
    44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
    45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
    46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
    49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
    50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
    51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
    52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
    53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
    54 com.hp.scanpro 0x00002872 _start + 216
    55 com.hp.scanpro 0x00002799 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x95a5903a kevent + 10
    1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
    3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
    5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
    3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 4:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 5:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
    edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
    ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
    0x1000 - 0x208fe7 +com.hp.scanpro ??? (7.5.0) /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
    0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
    0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
    0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
    0x16e47000 - 0x16efcfe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
    0x16f42000 - 0x16f89045 +libHPIOnetsnmp.5.dylib ??? (???) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib
    0x16fd6000 - 0x16fe0fff +com.hp.HPAiOScan HPAiOScan version 1.4.1, Copyright © 2007-2008 Hewlett-Packard Development Company, L.P. (1.4.1) /Library/Application Support/Hewlett-Packard/HP Scan Pro/LIB/HPAiOScan.bundle/Contents/MacOS/HPAiOScan
    0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
    0x1702d000 - 0x1710efca +com.hp.XorbScan 1.1.6 (1.1.6) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/ScanPlugins/XorbScan. plugin/Contents/MacOS/XorbScan
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
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    0x90086000 - 0x900c3ff7 com.apple.SystemConfiguration 1.10 (1.10) <897AEEAF-CF5D-2843-C33B-31A0A7C98A6A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x90129000 - 0x90151ff7 libxslt.1.dylib ??? (???) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
    0x90202000 - 0x90266ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
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    0x91fe2000 - 0x92013ff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x92014000 - 0x92014ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
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    0x991c1000 - 0x991cbffb com.apple.speech.recognition.framework 3.10.10 (3.10.10) <E106CC3A-7633-5587-0B29-64E19FCBC613> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x991cc000 - 0x9934efe7 libicucore.A.dylib ??? (???) <FBB66376-CBA9-8149-A1AA-10AB8578C3B3> /usr/lib/libicucore.A.dylib
    0x9934f000 - 0x99391fe7 libvDSP.dylib ??? (???) <8F8FFFB3-81E3-2969-5688-D5B0979182E6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x99392000 - 0x9942fff3 com.apple.LaunchServices 360.3 (360.3) <C8590D53-E46A-F58A-7CF2-03A8159D8569> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib
    Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.19)
    Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS723232L9SA62, 298.09 GB
    Serial ATA Device: MATSHITADVD-R UJ-868
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
    USB Device: USB Mouse, 0x046d (Logitech Inc.), 0xc00b, 0x06200000
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    ========

    While HP Scan Pro is not supported on Snow Leopard, HP Scan is. You can get a copy by downloading a the full 10.6 solution for your OfficeJet 6500 series. Details on the download are available [here|http://discussions.apple.com/message.jspa?messageID=10274078#10274078].
    Just trying to help.
    Andrew

  • Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

    I have bought a HP OfficeJet 6500A plus All-In-One printer CN557A, which I want to use with ubuntu 10.04 64-bit as a wireless network printer.
    Before i bought i checked compatibility on www.hplipopensource.org and www.openprinting.org, and all was in order.
    The machine is autodetected and fully functional when connected with a usb cable, but i have not managed to get it to work as a wireless printer.
    This is what I did:
    I configured the printer on the wireless network (through the printer interface), and it connects. It prints out a "Wireless Network Test Report", and everything works. I can ping to its local ip adress, and access it through the browser. HP eprint also works.
    I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognise the device.
    I ran 'hp-check', which gave no errors or warnings:
    tjoff@mek-403-jakbo-01:~$ hp-check
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Dependency/Version Check Utility ver. 14.3
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the
    HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
    are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).
    Saving output in log file: hp-check.log
    Initializing. Please wait...
    | SYSTEM INFO |
    Basic system information:
    Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
    Distribution:
    ubuntu 10.04
    Checking Python version...
    OK, version 2.6.5 installed
    Checking PyQt 4.x version...
    OK, version 4.7.2 installed.
    Checking for CUPS...
    Status: scheduler is running
    Version: 1.4.3
    error_log is set to level: warn
    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0
    | COMPILE AND RUNTIME DEPENDENCIES |
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.
    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    OK, found.
    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
    OK, found.
    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.
    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.
    Checking for dependency: Python XML libraries...
    OK, found.
    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.
    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.
    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.
    Checking for dependency: SANE - Scanning library...
    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
    HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.11.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=no
    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.11.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
    Current contents of '/var/lib/hp/hplip.state' file:
    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    printer_name =
    working_dir = .
    device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
    [commands]
    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
    I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
    "Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
    and
    "The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
    There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
    In the terminal i have the following:
    tjoff@mek-403-jakbo-01:~$ sudo hp-setup
    [sudo] password for tjoff:
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Searching on USB bus...
    GET /IoMgmt/Adapters HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
    GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/IoConfig.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
    tjoff@mek-403-jakbo-01:~$ hp-toolbox
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    error: Channel write error
    error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
    Done.
    I do not how get past this stage, and any help is welcome. 
    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

  • Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

    I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax.  All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit.  When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly).  I am having problems scanning, copying, and faxing. The automatic document feeder is functioning.  I have tried to reset the printer several times.
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    This question was solved.
    View Solution.

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  • 6500 all in one wireless not connecting to computers on network.

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    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • All in One Printer no longer scanning (C5280)

    I have an oldish printer/scanner that was working fine until I downloaded the update that came from HP on Aug. 13th. Since then, I cannot scan. I got an error message that the machine was disconnected from the computer which made no sense since I can print from the computer just fine. I did all the things the error message suggested: rebooting, disconnecting the cable, redownloading the driver. The machine worked for about 5 pages of the scan after the redownload, then conked out again.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
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    Options 
    08-24-2011 06:34 PM
    Well,
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    rammerjammer,
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    Officejet Pro 8500 User Guide
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