Officejef Pro 8600 8610 "Phone cord detected" but no phone cord plugged in

Hello,
I'm using a new Officejet Pro 8610 All-in-one. I like the machine, but everytime I do just about anything I get an information dialog on the printer screen saying that a phone cord has been detected, and asking if I want to set up its faxing capabilities. There is no phone cord plugged in, however. There is an RJ45 plugged in, but no phone cord. This behavior happens whether or not the plastic piece that came with the printer is in the phone plug or not.
It doesn't keep the printer from working, but it's annoying having to dismiss this dialog all the time.
Anyone have an idea how to stop this?
Thanks,
Tim

Hello twilsonco,
Welcome to the HP Forums.
I see that you are having an issue with a "Phone cord detected " error on the printer.
Just so you know, the clear plastic plug does nothing but keep dirt and debris out of the phone jack outlet.
I suggest that we start off with the basics first and see how that goes.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we check for firmware updates. Please click on the following link to check for firmware.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP OFFICEJET PRO 8600 FAX phone cord

I am trying to setup the fax capability on my HP Officejet Pro 8600 all in one printer.
I have digital phone service and my phone cord runs from my internet modem.
I did the setup and the test failed due to 'Phone Cord COnnected to Correct Port on Fax: FAIL'
Test Report advises to put active phone cord in in the '1-line' port and then run the printer supplied cord in the other port ('2-ext') and connect that to the phone base. When I do this I do not get a dial tone.
If I switch the cords (put the active phone cord in '2-ext' port and HP cord in '1-line' port and to the phone base) I get a dial tone but the printer fails my fax setup test saying 'port not connect to correct port'
HELP ?

If you just need fax once in a while, and you already have a scanner to scan any document into digital form. You might want try a *free* internet fax service, like fax.com, they send your document to a fax machine, and even receiving faxes goes to your email.

OfficeJet Pro 8600 Plus connected to network but cant print

My OJ Pro 8600 was previously configured and working properly, but has stopped. I was able to print off of 3 computers and a phone. All have the same IP directed toward the printer and the printer has the IP as well. I have reset the network, reset the printers network settings and the set them back up, ensured the computers have the correct ip address for the printer as well. I have tried to print the from the computers with no luck. The printer does pull a proper IP .120 in a .0 network with default gateway matching all the computers which is pingable. Printer doesn't show in the arp table either.
The computers can't find the printer, neither can the phone and the same from printer to computer when attempting to scan to the computer. I have checked the WIA on all computers, restarted the service also.
Also tried manually setting the IP on the printer and still no luck. My wireless range hasn't changed as I'm still within signal distance from the router with a strong signal.
Tried Print and scan Doctor - no luck
I'm at a total loss minus hooking a computer directly up to the printer at this point.
I keep thinking 'PC load letter' and laugh as this must be something small i'm overlooking..
HELP?
Problem solved - full reset on router and network settings on printer.

@n1cholas
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Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 - Printer is on Network but not Discoverable with Typical Discovery Method

Hi all.
I need help! I have fought with this printer (HP Officejet Pro 8600) for about an hour. The error message I get says that the printer is on my network but is not discoverable using the typical network discovery method. I can set it up using the IP address (and will), but we frequently reset the router, and I don't want to deal with the printer everytime I do this. I figured it was something with the Windows firewall. I temporarily disabled it and tried again - nothing different. I am also running AVG free edition, but it does not have a firewall. Any help is appreciated! Forgot to add... I'm running Windows 7.

Hi Kelly,
The printer should be able to reconnect to the router by itself after the router is reset. Why do you have to reset the router? It might be part of the issue with the printer.
There are multiple ways for the software to discover the printer. There could be a setting in the router or even software services in the computer that are causing the normal methods to not work.
After you reset the router, does the printer not reconnect? The blue wireless light would continually blink if the printer cannot reconnect to the router after the reset.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

When i enter my network password for hp pro 8600 it says not correct but it is correct I have at

I have a hp pro 8600 printer and can't print on line wirelessly. When I put in my password for my 8600 printer on my computer it says the password is not correct but it is. Didn't have this problem until I switched to at&t dsl, router combination. Anybody have a solution......Please......

Those ISP given gateways have known issue with wireless connections. Best to have that put in bridge mode and buy your own high quaility router that you have control over. For now, disable all security in that gateway/router and try connecting with no password. If successful, go back and add a simple password and try again.
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I worked for HP but now I'm retired!

Officejet Pro 8600 Plus, N911g sends faxes, but won't receive

Hello,
My printer will send faxes, but not receive them.
Windows 7 Pro 64 bit, SP1. The printer is connected to the computer via wireless. The phone is Comcast Digital Voice. The printer is the only device connected to the phone line. Per techs at Comcast, the phone line is functional.
I ran a Fax Test via the printer, and all items read "PASS".
I completed all the steps in the following link, "Cannot Send or Receive Faxes" found on the support forums, EXCEPT resetting the printer by unplugging the power cord while the printer is on.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
As per the instructions, I sent a fax to the HP Fax Test Service. The outgoing fax appeared to connect properly and send, as I heard the dial tone and connection sounds, and I received a fax confirmation, result "OK", from the printer. However, the return fax never arrived.
I also confirmed that the number set in the fax header in the Basic Fax Setup, is indeed my phone line number.
Any assistance would be greatly appreciated!
Thank you,
Jason

Hey Jason,
I have ran into this situation quite a few times in my experiences with fax issues, it very well could be the digital line itself. My last suggestions for you would be to try a power reset on the printer, and also try a filter on the fax line to see if that could help the line. If you are still having issues with sending faxes, give us a call to our technical support to see if there are any more options for you.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Here is an example of a filter:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
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HP Officejet Pro 8600 Plus (All-in-One) - Incoming Fax but mistakenly answer phone

I have landline phone service. On this line, I have multiple phones, an answering machine, internet service via wireless Uverse setup, and the HP Officejet Pro 8600 Plus as a fax. It's also a printer/scanner - but that uses the wireless Uverse service.
The unit works as a phone, if I answer in fewer than 4 rings. The answer machine picks up after 4 rings. If a fax, the fax connects after 6 rings. (Auto answer function is turned on.) This works.
If I mistakenly answer a fax call with the phone that the HP 8600 is connected through, I can press: 1,2,3 and the fax will answer. This works.
Problem: If I mistakenly answer a fax call from one of the other phones in the house (same phone line is ringing as before - but the phone is NOT the one through which the HP 8600 is connected) - 1,2,3, does NOT work. If I rush to the HP 8600: pressing the "fax" button on the unit does not connect the fax call; nor does the HP 8600 give me the option to "Accept" the call, when the phone as been answered.
Does anyone know what buttons to push to get the fax to connect when the phone line is answered at a phone? Either at the answered phone OR if I can get to the HP 8600 when I hear the fax tone - buttons I can push on the HP 8600 to get it to respond to the fax tones coming in on the line?
Thanks to anyone who can help.

Hello Vandy73,
I see that this is your first visit with us here on the HP Forums. Let me please take a moment to say "Welcome".
I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have some concerns when it comes to answering a fax call by accident from another phone. Pressing the 1.2.3 on the fax is the proper way to remedy the issue when you answer from the fax, however this feature will not work from another phone.
I do realize that this is an inconvenience. The only resolution would be to contact the sender of the fax and have them resend.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

My iPhone5 no longer detects my HP OfficeJet Pro 8600 Pro ePrinter after I updated to IOS7

My iPhone5 no longer detects my HP OfficeJet Pro 8600 Pro ePrinter after I updated to IOS7. Is anyone else experiencing this? I was able to print from my iPhone up until I updated to IOS7. Is there a fix for this? Thanks!

I hit the blue arrow on bottom of page, selected print, hit select printer, hit office jet 8600, then print. Before update I only had to select printer once and it would remember it. Now I have to select each time. Try turning your phone off, unplugging and then plugging in again your printer. Wait until it is completely on and then turn your phone on and see if you can select it. Hope this helps

Officejef Pro 8600 8610 "Phone cord detected" but no phone cord plugged in

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