Officejet 100 lights still blink after replacing cartridges

One of my Officejet 100s start blinking the power light, and the left and right cartridge lights at the same time.  
The user said she replaced both cartridges and it's still blinking.  I verified that the cartridge were new, in date and genuine (and that the protective paper had been peeled away).  
The ink service module looks good, too.  
I can't get it to reset and it continues blinking after every power cycle.
Is this a bad unit? What other troubleshooting steps should I take?

Hello @martinio , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into printer errors.  I would like to help.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following this document on Blinking Lights.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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