Officejet 150 mobile scanner not recognized

Win 8.1 desktop connected by usb to officejet 150 mobile printer/scanner
Installed using latest driver install package from HP. Install completes with no errors. Printer works normally
HP scan fails. Gives error box saying scanner not recognized - attempted uninstall and reinstall
Used utility from HP to do complete removal did not fix. Ran HP diagnostic which says driver not recognizing scanner and to contact support.
Need help

Hi @lutzro
I understand you are having problems scanning despite the troubleshooting your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
Although you have already uninstalled and reinstalled, I suggest trying a more comprehensive uninstall. Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > OJ150ML511_Full_14_en.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Download and run the HP Printer Install Wizard for Windows
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properites
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
Deleting the printer from Printer Server Properties
1. Open the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Keep me posted, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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I'm happy to announce that there is now an additional solution for mobile printing using the HP NFC/Wireless 1200w Mobile Print Accessory (HP Part Number: E5K46A) that will work on a number of HP Printing devices, please see the link: http://h20195.www2.hp.com/v2/GetPDF.aspx%2F4AA4-8235ENW.pdf
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet 150 mobile scanner not recognized

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