OfficeJet 4500 and Problem with Launching Windows Explorer (XP OS)

I installed HP OfficeJet 4500 wireless printer with XP operating system on my desktop PC in Wireless mode.  Printing works fine from desktop and wireless laptops.  However, when I try to access Windows Explorer on my desktop PC, using the desktop shortcut or executable file name in the "Run" menu, the screen flashes, goes blank (blue screen) then refreshes the desktop but will not launch Windows Explorer.  This also occurs when I go to My Computer or Network Places and select "My Documents" or click on the root of the C: drive.  The only way I can access my files is to use the actual program they were created in (i.e., Word, Excel, Adobe, etc.)  I used System Restore and restored my computer to a date prior to installing the printer and this solved the problem.  When I reinstalled the HP OfficeJet printer, the problem recurred, so it is definitely associated with installing the printer.  Anyone have a fix for this?  Thanks for your help.

Hi,
I haven't seen that issue specifically.  I would download and run the HP Printer Diagnostic Utility.  There might be some file conflicts during the installation that are not resolved that this utility might fix.  I have a C309a AiO that had some other issue that the Diagnostic utility fixed.
Print Diagnostic Utility
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