OfficeJet 4500 and Problem with Launching Windows Explorer (XP OS)
I installed HP OfficeJet 4500 wireless printer with XP operating system on my desktop PC in Wireless mode. Printing works fine from desktop and wireless laptops. However, when I try to access Windows Explorer on my desktop PC, using the desktop shortcut or executable file name in the "Run" menu, the screen flashes, goes blank (blue screen) then refreshes the desktop but will not launch Windows Explorer. This also occurs when I go to My Computer or Network Places and select "My Documents" or click on the root of the C: drive. The only way I can access my files is to use the actual program they were created in (i.e., Word, Excel, Adobe, etc.) I used System Restore and restored my computer to a date prior to installing the printer and this solved the problem. When I reinstalled the HP OfficeJet printer, the problem recurred, so it is definitely associated with installing the printer. Anyone have a fix for this? Thanks for your help.
Hi,
I haven't seen that issue specifically. I would download and run the HP Printer Diagnostic Utility. There might be some file conflicts during the installation that are not resolved that this utility might fix. I have a C309a AiO that had some other issue that the Diagnostic utility fixed.
Print Diagnostic Utility
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I am employed by HP
Similar Messages
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HP OfficeJet 4500 and MAC OSX 10.6.8 installation problem
I've recently bought a HP OfficeJet 4500 and I'm having problems with the Macintosh installation.
I'm on Intel Mac OS X 10.6.8 and I connected the printer to my iMac by using the USB cable.
The CD included with the printer is not readable, so I had to download the driver (OJ4500vG510a-f_Mac.dmg) from the HP website.
When I run the installer, the application is not able to recognize the device so no model is displayed in the list; then, I choose to continue the installation without specifying the model but when I have to do the configuration the installer is not able to find the correct device and so the setup procedure fails.
What I want is to use the printer wireless, so I think I should perform the configuration procedure and to specify that I want to use the Wi-Fi connection but I never reach this step because installer fails before.
I have to say that I successfully installed this printer on Windows XP and Windows 7 by downloading the drivers from the HP website and installing them without problems, but I'm not able to do the same thing with my Mac.
Can you help me, please?
What I have to do to get my printer work with my mac?Hi,
I got the impression you are using the wrong software for your printer.
In order to get aligned, there are 3 sub models of the 4500 series:
HP Officejet 4500 Desktop (G510a) - Provide USB connectivity only. - The driver posted above intended for this model.
HP Officejet 4500 (G510g) - provide USB and Wired ethernet network connection
HP Officejet 4500 Wireless (G510n) - Provide USB and Wireless network connection,
As you mentioned the printer connected to the network, therefore I doubt if the correct driver has been used.
Above you may find a direct download link for both of the models
Simply click the model which identical to the one listed on the front of the printer,
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
5, it says, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I have Windows XP and I need help.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
Problems in using Windows Explorer with VPC Virtual PC?
Has anybody experienced problems in using Windows Explorer with VPC Virtual PC?
Lacking any "forbidden" or "appropriate usage" guidelines, I regularly use Windows Explorer (Windows 2000) to transfer file from the desktop. I have occasionally sensed that this might be wrong. Today I inadvertently clicked the MAC harddrive instead of the Desktop (within Windows Explorer) and caused all manner of mischief.
Any other views please?Let me correct this:
I regularly use Windows Explorer (Windows 2000) to transfer files from the "Mac" desktop
Any ideas please Virtual PC VPC users? -
Hi,
I just try to install the setup download from apple website for iTune and iCloud.
During the installation, there was error message prompt out "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I am using Window 7 32 bit. I have try several time for install, but the result is getting same error message.
Anyone can help on this??????
Thanks.
JustinI have also tried extracting the individual components to the temp file and attempting to install them individually despite being unable to remove the previous install of Apple Software Updater. The outcome, both Apple Software Updater and itunes encountered the same error message during the install process.
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I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!
I am experiencing the exact same issue during the installtion process for iTunes 10.5.
I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP! -
I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I accidentally removed the Bonjour service from my system a few weeks ago, but my iTunes continued to work. Now I have no iTunes and I don't know how to fix it. SOMEONE PLEASE HELP!!!!
a colleague of mine suffers from the same problem. did a quick look on the apple support pages. found many topics covering the same problem.
also saw 1 marked as correct answer... (just browse the discussion pages before you ask, this answer appearantly was sitting there from oct. 14...)
(i'm not on windows, so i can't test...)
good luck!
j.
Correct Answer by Peter Lepere on Oct 14, 2011 3:07 AM
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
What does this mean, and how do you fix it?
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender."
Trying to install iTunes 10.7, first attempt; downloaded and ran with everything closed, seccond atttempt; just click on run, third attempt; ran upgrade with iTunes open. All of the results were the same.
Is there something wrong with the iTunes 10.7 Windows installer package?Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Every time I try to install itunes on my PC I get the following message, and I can't seem to find a solution. Any help out there?? "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I'm trying to download the latest version of iTunes and get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run." I have no clue what to do with this to resolve the issue. Thanks for any help!
Repair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START > CONTROL PANEL/ > Add n Remove Programs, highlight ASU and click CHANGE then REPAIR -
I went to upgrade itunes and when it finally downloaded, i got the following message: There is a problem with this windows installer. A program required for this install to complete could not be run.
I was advised to unistall the old itune, which i did and then loaded the latest itune 10.5 i think. It dowloaded fine to a point and before finishing, it came up with the same message.
Is the problem with the itune installer or my windows installer on my laptop?Repair your Apple software update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START/CONTROL PANEL/Programs n Features/highlight ASU and click REPAIR, -
When `ve downloaded the latest itunes and then i go to install it i get a message saying there is a problem with this windows installer package a program required for the install to complete could not be run, contact your support personnal or package vendor any ideas anyone ? thanks
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
when I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.)
I have tried several times to redownload and keep getting the same message. what am I doing wrong...Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I had to reinstalled windows xp on my PC and everytime I try to download itunes a message pops up saying "there is a problem with this windows installer package. A program required for this install to complete could not be run". But it does not say what program is required. I've had to reinstalled windows xp before and never had a problem.
Go START/ALL PROGRAMS/APPLE SOFTWARE UPDATE"
If it offers you a newer version of Apple Software Update, do it but "Deselect" any other software offered at the same time.
Once done, try another iTunes install -
Ive been trying to download itunes 10.7 and i keep getting a message whilst downloading saying 'There is a problem with this windows installer package. a program required for this install to complete could not be run contact your support personnel or package vendor.
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows
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