Officejet 4500 G510g

New printer has been connected to Window Vista for several months; no changes made to system.
Getting msg that Officejet 4500 series disconnected.
Ethernet cable is fully connected; have uninstalled and re-installed software.
Have run scan doctor which is showing Officejet 4500 series  connected w/USB; will not connect.
Any suggestions on how to get this printer working?
Thanks in advance for all help.  Thanks.

Hello OrchidSkys,
Welcome back to the HP Forums.
I see that you are having a connectivity issue with the printer.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable or the Ethernet cable from the printer and the computer and leave them off.
Click on the following link for the HP Officejet Software and Driver Removal Utility.
Once all the software and driver have been removed, please click on the next link for the HP Officejet J4500/J4600 All-in-One Printer series Full Feature Software and Driver.  Save this download to your desktop so that it creates its own icon.  Double click the icon and follow the instructions for the install.  Please do not connect any cables until the installation prompts you to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,   
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

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    OK since my first message I've tried running the print & scan doctor, and hp printer diagnostic tool,  following all instructions, cycling power on the printer, uninstalling, deleting temp file entries, doing selective startup, reinstalling, updating, everything I can think of, still to no avail.  Upon completion of install, message says install completed successfully but when I try to print anything, the printer indexes the paper to the middle of the page (not the top??) and stops.  Que says job pending until paper index, then indicates job complete, but nothing ever prints and the display on the unit continues to say "Printing".  Does anyone have any suggestions?  I'm at my end and thinking maybe its just time to buy a non-HP product to avoid the issue.

  • I can't seem to use the wireless connection to connect from my macpro to hp officejet 4500 g510g-m

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    Hi,
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    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Officejet 4500 G510g-m | Windows 7 Driver Installation Problems

    Hello!
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    Hey Kyramor,
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    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3919449&
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    Hope this helps!
    Help the community by marking this post as a solution if it solved your issue!.
    If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

  • Able to send fax, but cannot receive fax... I have a HP Officejet 4500 G510g-m fax

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    Hello @Gibbs715, 
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    I would like to help.
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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • How long does it take to download and install full feature software for Officejet 4500 g510g-m?

    I have been updating my software in hopes I can get my Officejet 4500 g510g-m to work wirelessly but the full feature software has been at the "installing software" stage for over an hour. Is this normal? Also, anyone know where I can find a step by step guide on setting up my printer for wireless use? Is it even possible?

    The download speed is dependent on many things, but is often a factor of your Internet provider's service.  If you are on basic DSL, then over an hour is not out of line.  If you are on cable, something is wrong.
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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet 4500 G510g windows 7 64 bit impossible to download working driver from HP

    Hi
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    Cheers
    This question was solved.
    View Solution.

    Hi John,
    First of all, click the start button and type %temp% within the search box.
    Open the listed Temp folder.
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    Next run the OJ4500vG510g_m_Full_13-en.exe once again.
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    Please let me know if that may help,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Install officejet 4500 g510g-m

    im trying to install the office jet 4500 all in one to my computer please help to install
    This question was solved.
    View Solution.

    Wireless install is only possible with the G510n-z models of the Officejet 4500 series printer. I should be able to point you to the right software, if I know your OS, but you won't be able to set the printer up wirelessly. What OS are you using?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Need 2 network my dsktop Win xp, HP Officejet 4500 G510g-m to my new laptop w/ windows 7 need help

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  • New Officejet 4500 will not connect wirelessly

    We just got a new Officejet 4500 that I began to set up last night.  First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc.  It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
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    Hello-
    If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
    The OJ 4500 G510n is wireless.
    Specs :
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • Cb867A HP Officejet 4500 will not connect to network

    I have tried over and over to connect my cb867A HP Officejet 4500 wireless printer, and it will not work.  I have changed cables, triple checked everything, uninstalled and re-installed software, and I cannot get this printer to work as a wireless printer. I have a Windows 7 64 bit Compaq laptop.  Any ideas on why this is not working? I am certain I am following the directions HP is giving. Thank you in advance for your help.

    Hello-
    If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
    The OJ 4500 G510n is wireless.
    Specs :
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • OS 10.4.11 and HP Officejet 4500 compatibility issue (scanning)

    Hi there,
    I am having a compatibility issue with a G4 (OS 10.4.11) and a HP Officejet 4500 (all-in-one).
    (Sorry if this is a little long, but there are many specs and many attempts listed here).
    Problem: I cannot scan from the computer (upon opening HP Scan, a Browser Device window pops up, asking to "Choose a scanning device" the model is not listed, and it continues to search for a device but cannot find it) or from the scanner control panel to the computer (I tried selecting Open in HP Scan and Open in Preview from the panel  –it then says on the panel "Starting scanning" but it doesn't scan even though the power button flashes (it then reverts to date and time), and the program it's opening in on the computer just seems to hang).
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    - I can print from the computer to the printer (it recognizes the printer)
    - The HP fax test seemed to run fine (via computer)
    - As a stand-alone device (without the computer), I can photocopy in B&W and color –so there doesn't seem to be anything wrong with the scanner itself.
    Here are the specs:
    Computer specs:
    - PowerPC G4, 933 MHz, 512 MB SDRAM, running OS 10.4.11 (no Intel Core processor)
    (the hard drive is partitioned into 3 –one runs 10.4.11 (the others Jaguar and OS9 –for compatiblity with other programs/peripherals) –21GB space remaining on 10.4.11 partition
    All-in-One specs:
    - HP Officejet 4500 G510g-m (USB, not wireless) all-in-one (printer/scanner/fax/copier) with USB 2.0 high-speed A-B printer cable (says in literature and on box it is  compatible with the G4 running OS 10.4.11, 256 MB RAM, 500 MB HD)
    I contacted HP Tech Support. They suggested the following which were tried and failed to work:
    - shutting everything down and restarting (many times)
    - they checked to see if there was any update to the HP software –there didn't appear to be
    - plug power cord directly into wall outlet
    - switch to USB 2.0 cable (from 1.0)
    - unplugging and replugging the USB 2.0 cable
    - plug USB directly into the G4
    - turning off the firewall (under System Preferences - Sharing)
    - "scrub" or complete uninstall of all HP software (twice)
    - search and removal of files via system and user libraries pertaining to HP (and some Epson files)
    - verify and repair permissions (twice)
    - reinstall of HP software (twice, second time after scrub/uninstall and verify/repair permissions)
    - Software Update (via Apple menu) –only found Java 1.3.1 and 1.4.2 Release 2 (version 2.0) which they suggested might fix the problem –I downloaded and installed them, and then J2SE 5.0 Release 4 (version 4.0) which I downloaded but could not install (error message)
    I then contacted Apple Tech Support and they said to go to support.apple.com and do a manual search for "HP 4500" –I did not find any drivers.
    [I did previously have an Epson CX 4600 all-in-one which scanned fine with a USB 1.0 cable, even after the printheads had clogged shut –and I had had a HP Officejet J4580 which worked fine (which was for a family member) –this software would've been removed with the current HP installs and scrubs]
    I am on the verge of returning this –it has also gotten several very bad reviews on the Apple site (for the wireless), however, I may have trouble finding a compatible device, as one running 10.4 is getting hard to find (unless I buy used, then no warranty and potentially other problems).
    If anyone knows of any drivers or has any other information as to why this is not working, I would be most grateful (BTW, I am not much of a tech guy, so please bear with me).
    Thanks.
    Frazzled Macuser

    Hey @Greenise,
    Welcome to the HP Support Forums!
    I would like to assist you today in getting the proper Full Feature Software and Driver package to install your HP Officejet 4500 Desktop All-in-One printer on your Mac OS X 10.4.11 Operating System.
    Below is the link for the Full Feature Software and Driver Installer. Simply click on the link and select the 'Download' button in the top left hand corner. Once the download is complete just run through the on screen instructions to install your printer.
    HP Officejet Full Feature Software and Driver (Universal) - Mac OS X 10.4,10.5 and 10.6.
    Please let me know if this installer works for you and if you have any other questions. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • [SOLVED] Can't Scan with HP OfficeJet 4500

    My cups says at http://localhost:631/printers/HP_Officejet_4500_G510g-m this:
    HP_Officejet_4500_G510g-m
    HP_Officejet_4500_G510g-m (Idle, Accepting Jobs, Not Shared)
    Description: HP Officejet 4500 G510g-m
    Location:
    Driver: HP Officejet 4500 g510g-m hpijs, 3.14.10 (color, 2-sided printing)
    Connection: usb://HP/Officejet%204500%20G510g-m?serial=CN21CG201N05CQ&interface=1
    Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided
    and it prints fine.
    But I can't scan now. I could before. This is what I see in my terminal:
    $ sudo hp-check
    Saving output in log file: /home/kirk/hp-check.log
    HP Linux Imaging and Printing System (ver. 3.14.10)
    Dependency/Version Check Utility ver. 15.1
    Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
    the proper dependencies are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
    supplied tarball has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
    run-time dependencies).
    Check types:
    a. EXTERNALDEP - External Dependencies
    b. GENERALDEP - General Dependencies (required both at compile and run time)
    c. COMPILEDEP - Compile time Dependencies
    d. [All are run-time checks]
    PYEXT SCANCONF QUEUES PERMISSION
    Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version
    warning: arch distro is not found in AUTH_TYPES
    warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
    | SYSTEM INFO |
    Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Host: arch
    Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Distribution: unknown
    Bitness: 64 bit
    | HPLIP CONFIGURATION |
    HPLIP-Version: HPLIP 3.14.10
    HPLIP-Home: /usr/share/hplip
    warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.14.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.14.10
    html=/usr/share/doc/hplip-3.14.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    bin=/usr/bin
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    libusb01-build=no
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=yes
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=yes
    internal-tag=3.14.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    lite-build=no
    udev_sysfs_rules=no
    hpcups-only-build=no
    hpijs-only-build=no
    Current contents of '/var/lib/hp/hplip.state' file:
    Plugins are not installed. Could not access file: No such file or directory
    Current contents of '~/.hplip/hplip.conf' file:
    warning: Could not access file: No such file or directory
    <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
    | External Dependencies |
    policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
    gs Ghostscript REQUIRED 7.05 9.15 OK -
    network Network-wget OPTIONAL - 1.16 OK -
    scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
    avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
    dbus DBus REQUIRED - 1.8.10 OK -
    cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
    xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
    | General Dependencies |
    error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
    libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
    error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
    pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
    libjpeg JPEG-Lib REQUIRED - - OK -
    libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
    python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
    python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
    pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
    cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
    sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
    libusb USB-Lib REQUIRED - 1.0 OK -
    sane Scan-Lib REQUIRED - 1.0.24 OK -
    cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
    libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
    python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
    python-notify Desktop-notifications OPTIONAL - - OK -
    | Compile Time Dependencies |
    gcc gcc-Compiler REQUIRED - 4.9.2 OK -
    libtool Build-tools REQUIRED - 2.4.2 OK -
    make GNU-Build-tools REQUIRED 3.0 4.1 OK -
    | Python Extentions |
    cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
    pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
    hpmudext IO-Extension REQUIRED - 3.14.10 OK -
    | Scan Configuration |
    hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
    scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
    | DISCOVERED SCANNER DEVICES |
    /^Cerror: User exit
    Done.
    I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
    $ sudo pacman -Qs pyth
    local/cython 0.21.1-1
    C-Extensions for Python
    local/gnome-python 2.28.1-9
    PyGNOME Python extension module
    local/libftdi 1.2-1
    A library to talk to FTDI chips, optional python bindings.
    local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
    Common files for LibreOffice maintenance branch
    local/pygtk 2.24.0-5
    Python bindings for the GTK widget set
    local/pygtksourceview2 2.10.1-5
    Python bindings for gtksourceview2
    local/pyorbit 2.24.0-5
    Python bindings for ORBit2
    local/pyqt4-common 4.11.3-1
    Common PyQt files shared between python-pyqt4 and python2-pyqt4
    local/python 3.4.2-1
    Next generation of the python high-level scripting language
    local/python-atspi 2.12.0-1
    Python 3 bindings for at-spi
    local/python-bsddb 6.0.1-3
    Python interface for BerkeleyDB
    local/python-cairo 1.10.0-4
    Python bindings for the cairo graphics library
    local/python-dbus 1.2.0-4
    Python 3.3 bindings for DBUS
    local/python-dbus-common 1.2.0-4
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    local/python-gobject 3.14.0-2
    Python 3 bindings for GObject
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