Officejet 4500 G510n all-in-one printer freezes

When I try to copy, the printer display shows "starting copy" but won't go any further. The document doesn't feed. The same thing happens when I put the document on the glass. When I push  cancel button, the display shows "copy cancelled" but won't go any further. I am using the controls on the printer. The HP Utility shows "Device Status: Hard error" I tried a hard reset and get the same result. 

Hello donwatt,
Welcome to the HP Forums!
I understand the Officejet 4500 G510n will not copy a document. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
What happens when you scan a document to your computer? Do you have the same results?
Have you tried this hard reset? Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds.
If you're receiving the same issue, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Say "Thanks" by clicking the Thumb up in the post that helped you.
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    Basic system information:
    Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
    Distribution:
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    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
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    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
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    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
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    Checking for dependency: Python XML libraries...
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    Checking for dependency: SANE - Scanning library development files...
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    run=/var/run
    ppd=/usr/share/ppd/HP
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    icon=/usr/share/applications
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    cupsfilter=/usr/lib/cups/filter
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    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
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    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
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    cups-drv-install=yes
    cups-ppd-install=no
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    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
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    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
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    | SANE CONFIGURATION |
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    Checking output of 'scanimage -L'...
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    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
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    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
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    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
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    Content-Type: text/xml; charset=utf-8
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    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    Content-Type: text/xml; charset=utf-8
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    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
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    Content-Length: 0
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    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
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    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

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