Officejet 4500 G510n won't scan wirelessly

I have an Officejet 4500 G510n-z printer/scanner/fax. It prints wirelessly (most of the time - I have had regular issues with it not being "seen" by my laptop, but I digress), but will not scan wirelessly - it will scan when connected with a USB cable.
The Error message says "the HP imaging device cannot be found". It then gives 5 steps to correct the problem. After each step one is to try scanning again. I have followed these steps multple times with no success.
I am, unfortunately, running Windows 8.1 (I HATE, HATE, HATE WINDOWS 8 - it truly sux, major league). I have downloaded the latest drivers from HP, which, I have uninstalled and reinstalled, several times.
This happens way too may times. I can get the printer working wirelessly, usually, but not the scanner.
Any advice will be appreciated. I am really in a jam.
Thanx

Welcome to the forums nojoy
I read your post about the issues you have been having with scanning from your Officejet 4500 wireless. I would like for you to try out the steps in the guide below to see if they will help you.
'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co...
Have a great day
R a i n b o w 7000I work on behalf of HP
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How to connect my HP Officejet 4500 G510n-z to work wireless.

I recently purchased the HP Officejet 4500 G510n-z, i have it connected to my netgear router which i can see that it is through netgear genie, but my computer will not connect. i have tried turning off my firewall, i have uninstalled and reinstalled many times. still no luck but when i run wireless test through the printer it pass's on everything. I tried to figure out how to bypass for udp 427 but i could not figure it out.
Connected through wpa-psk
Windows 7
Acer Laptop
Please Help me out, i have school starting in 5 days.
Thank you
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It is likely your antivirus firewall in the way. What do you use? Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
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Hp officejet 4500 g510n-z prints but won't scan

hp officejet 4500 g510n-z prints ok but won't scan
Windows Vista 32bit one machine
Windows 7 4 machines
Windows XP 2 machines
running on wireless have not tried usb
no IP conflicts
was working last time I used it (month ago)
printer works fine (though I have to cycle power now and then after sleep mode)
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Hi sdrrmit,
It sounds like the printer didn't get installed correctly in your Windows operating system. Follow the steps below.
Step one: Clear temp directory
On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
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Cleanmgr Disclaimer
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Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

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Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
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Turn off any firewalls you have and move anything that can cause interference away from router.
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Click on start.
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Hit Next.
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Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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@EsterNewton, welcome to the forums
I read about how you are looking to scan with your Officejet 4500 Wireless, on your Mac running 10.8.
See this guide to install the full feature driver to have the scan software: HP Officejet Full Feature Software and Driver - Mac OS X 10.8 Mountain Lion
Next, see this guide for instructions on how to scan: Scan from OS X v10.8 Mountain Lion With the Full Feature HP Software for HP Multifunction Printers
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hello:
Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer. I am using Windows 8.1 operating system.
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Oops! Thanks "Shlomil" not "Shlomi" - Sorry!

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Hi,
I hope someone can help me with this problem.
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Hi , Welcome to the HP Forums! I see that you are wondering how to set up wirelessly HP Officejet 4500 g510n-z on your HP laptop. I am happy to help you with this wireless setup! What Operating System are you using? If you do not know the Operating System you are using, please visit this website. Whatsmyos. In the meantime, please see this guide, Setting Up the Printer for a Wireless Network for the HP Officejet 4500 Wireless All-in-One Printer. For future reference, here, is your printer's user guide. Hope this information helps to get you online! “Please click the Thumbs up icon below to thank me for responding.”

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This question was solved.
View Solution.

Hi @Tonyey20,
Welcome to the HP Support Forums! I see the power button on your HP Officejet 4500 is non responsive, if you press and hold the button for a minute the printer will light up and function as normal.
I would like you to start troubleshooting here: The HP Printer Won't Turn On or Respond When the Power Button is Pressed
Please let me know the outcome. I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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Hello donwatt,
Welcome to the HP Forums!
I understand the Officejet 4500 G510n will not copy a document. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
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Have you tried this hard reset? Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds.
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I worked on behalf of HP.

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What Anti virus software are you running?
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I worked for HP but now I'm retired!

Officejet 4500 G510n won't scan wirelessly

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