Officejet 4500 G510n-z (all in one wireless) - how to eliminate power save option?

My Officejet 4500 G510n-z (All in one, wireless) works fine until it sits idle - then it goes into power save mode and won't "wake up".  I have tried every button on the control panel - and nothing gets it out of power save idle.  In this state, you cannot even turn the printer off with the on/off button - to get the unit to work again, you must unplug it, wait, then reconnect the electric cord.  Then, it all works fine until the next time it goes into a long power save mode.  I've gone through all the help manuals without finding any information about power save options.

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    ========
    Process: HP Scan Pro [213]
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    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
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    2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
    3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
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    5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
    6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
    7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
    8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
    9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
    10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
    11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
    12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
    13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
    14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
    15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
    16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
    17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
    18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
    19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
    20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
    21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
    22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
    23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
    24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
    25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
    26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
    27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
    28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
    29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
    30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
    31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
    32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
    33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
    34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
    35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
    36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
    38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
    39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
    40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
    41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
    42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
    43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
    44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
    45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
    46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
    49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
    50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
    51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
    52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
    53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
    54 com.hp.scanpro 0x00002872 _start + 216
    55 com.hp.scanpro 0x00002799 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x95a5903a kevent + 10
    1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
    3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
    5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
    3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 4:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 5:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
    edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
    ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
    0x1000 - 0x208fe7 +com.hp.scanpro ??? (7.5.0) /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
    0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
    0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
    0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
    0x16e47000 - 0x16efcfe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
    0x16f42000 - 0x16f89045 +libHPIOnetsnmp.5.dylib ??? (???) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib
    0x16fd6000 - 0x16fe0fff +com.hp.HPAiOScan HPAiOScan version 1.4.1, Copyright © 2007-2008 Hewlett-Packard Development Company, L.P. (1.4.1) /Library/Application Support/Hewlett-Packard/HP Scan Pro/LIB/HPAiOScan.bundle/Contents/MacOS/HPAiOScan
    0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
    0x1702d000 - 0x1710efca +com.hp.XorbScan 1.1.6 (1.1.6) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/ScanPlugins/XorbScan. plugin/Contents/MacOS/XorbScan
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
    0x90003000 - 0x90054ff7 com.apple.HIServices 1.8.0 (???) <B8EC13DB-A81A-91BF-8C82-66E840C64C91> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x90086000 - 0x900c3ff7 com.apple.SystemConfiguration 1.10 (1.10) <897AEEAF-CF5D-2843-C33B-31A0A7C98A6A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x90129000 - 0x90151ff7 libxslt.1.dylib ??? (???) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
    0x90202000 - 0x90266ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x90267000 - 0x905cbff7 com.apple.QuartzCore 1.6.0 (226.0) <7E29DD09-BE04-AA06-5C81-5C093F16901B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x905cd000 - 0x90a02ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x90a03000 - 0x90ab5ffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x91eae000 - 0x91eb1ff7 libCGXType.A.dylib ??? (???) <3FB5E457-EABF-B33E-E01B-C695FB2D72EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x91eb2000 - 0x91edcff7 com.apple.shortcut 1.1 (1.1) <B0514FA9-7CAE-AD94-93CA-7B2A2C5F7B8A> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x91edd000 - 0x91fbaff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91fe2000 - 0x92013ff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x92014000 - 0x92014ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x92185000 - 0x9223efe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
    0x9223f000 - 0x92270ff7 libGLImage.dylib ??? (???) <0FB347C7-A579-4E51-4733-39AB28064554> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x922a3000 - 0x922a9ff7 libCGXCoreImage.A.dylib ??? (???) <8E11578A-B46D-0BC1-DE50-05A92F377D7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x92380000 - 0x92380ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
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