Officejet 4500 Vista Wireless Problem

I'm trying to print to my new Officejet 4500 from a notebook running Vista using a wireless connection with no luck. When I try to print, a message pops up saying "Windows cannot print due to a problem with the current printer setup".
I have no problems printing to this printer from a desktop running XP using a wireless connection and I have no problems with the laptop connection to wireless (I can surf the internet with no problems).
I have:
Used the disc that came with the printer to set up both the laptop and desktop.
Then, I downloaded the current drivers and firmware from HP and installed that on the laptop
I have checked the printer setup using the wireless connection wizard on the printer, and the printer reports no problems
I have manually added the printer to the laptop
It has to be a problem with Vista or my laptop.
Any ideas would be appreciated. I am all out of them now!

Try this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
If that does not work, disable your security system's firewall (Norton, McAfee, etc).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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====================================================================================
Error exists between keyboard and chair.

Can i print wirelessly from iPhone to HP OfficeJet 4500 Desktop Wireless All-in-One Printer ?

i just bought a new printer and its not apper in my iphone how can i print wirelessly ? from iphone ?

the HP iPrint app was replaced by the HP ePrint Home & Biz app. The best source of iPad/iPhone printing compatibility information is the HP support page for Cloud services. Click on the section "HP OfficeJet Products" to see a chart detailing AirPrint, ePrint and HP ePrint Home & Biz compatibility for each OfficeJet product.
Note that OfficeJet 4500 is a family of printers, each with different capabilities. When purchasing it is important to identify the manufacturer number e.g. the CB867A and the CN547 are both HP OfficeJet 4500 printers but the latter has wireless networking and the former does not. I suspect the above support page applies to the entire product family.

Officejet 8500 pro Wireless problems

This week I bought an HP pro 8500 wireless printer. I've never owned a wireless printer before, so I actually read the instructions and before installing the printer software, I ran the wireless wizard on the unit--entered the 10-digit WEP, which was accepted. Then within seconds the printer started to wig out. Cycles between "turn printer off and on", then after doing so, get "Improper Shutdown", as if I didn't use the power button to turn it off.
I'm running Windows Vista Premium SP1, and am using a 2wire 1800HG modem/router with my ATT DSL--have a static IP, as my service was installed up in 1999, back when you had to live within five miles of a switching station. The connection is very stable, and as far as I know, only one update was done to the unit (remotely by a ATT tech) when I upgraded to PRO service.
Same thing happens when I try to connect via ethernet. When I turn the printer's radio off and connect via USB, it works fine, albeit wired. The printer's network diagnostic printout says it can't locate the SSID.
I'm dealing with HP support in India, and they have been OK, have had me try all of the normal stuff (reset, not using power strip, etc), to no avail. Now they are going to access my set remotely, hopefully this morning. Any ideas what may be causing this? Could my router be incompatible?
Message Edited by dfword on 04-19-2009 03:06 AM
Message Edited by dfword on 04-19-2009 03:07 AM
Message Edited by dfword on 04-19-2009 03:09 AM
Message Edited by dfword on 04-19-2009 03:14 AM

The problem with some HP wireless printers (including the Officejet Pro 8500) and AT&T's 2WIRE DSL wireless-router is a known issue. For others reading this, the problem is that the printer FW faults when you connect the printer to the 2WIRE router (Ethernet or Wireless).
The work around is to use assign a static IP address to the printer. Here's one way to do this:
Unplug he telephone line from the 2WIRE router
Turn the power off on the 2WIRE router, wait 30 seconds, then turn the power back on.
Go through the normal process of connecting the printer to the 2WIRE device (Ethernet or Wi-Fi). The printer will not crash as long as the telephone line is disconnected from the 2WIRE device.
From the Officejet's front panel, access the "Advanced Setup" menu under "Network"
Select "IP Settings", acknowledge the warning and select "Manual IP Address"
Select "IP Address" and change the last IP address group (octet) to something higher or lower. Specifically for your 2WIRE router, select 192.168.0.60.
Press Ok and plug in the telephone line into the 2WIRE router.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Vista Wireless Problem

I have see a few posts on this but no real answer or it was in reference to XP, not Vista.
I installed Vista Premium yesterday and I installed the drivers. Everything works fine... except I cannot get the wireless to connect to my router.
The ethernet connects to the internet without a problem. It is just the wireless. It can see the networks, and then when I choose my network (which is unencrypted) it flashes to the negotiating screen really quickly then straight to the "Windows cannot connect" and when I click diagnose the problem. Vista hasn't got a clue as to why it can't connect.
Someone else posted this exact same issue, then they edited their post saying they fixed it but never posted what the issue was.
Anyone have an idea?
Thanks

There was a misnamed thread that centered on Vista Home Premium 64-bit and MacBook Pro that dealt in essence with wireless network problems.
http://discussions.apple.com/thread.jspa?threadID=1434242&tstart=50
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Properties -> diagnose on the connection status works better, sometimes I have to disable and let it create a new one, and this wired connection, I don't have wireless.

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Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).
Where did you get the software for the printer?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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OJ4500 Model G510N
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Performed all proceedures, then, rebooted device, swithched off, cleaned cartridge contacts, then, Changed /tried 2 new cartridges and still getting same error
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Thank you

Hi,
Please follow the steps mentioned in the document link below
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01953073&lc=en&product=3986399&tmp...
If the issue is not resolved even after performing the steps,please call HP for a possible replacement
If the issue is resolved,please click on Accept as Solution or Kudos.
Regards,
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HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Computer: DELL Inspiron Mini 10 Printer: HP Officejet 4500 Wireless. Wireless printing problem

I am able to print through direct USB connection, but even though my wireless connection is working fine I have not succeeded printing in wireless mode. My computer uses Windows XP. I have another computer Sony Vaio with Windows 7 which cam print to this same printer in wireless mode. Any suggestions?

Hi urrut,
Here is a link to a post with directions on how to set up your Officejet 4500 wireless printer through wireless.
You will have to follow the thread as there are currently 22 posts but I think you will find the info helpful in getting yours set up through wireless.
Let us know if this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Officejet 4500 Wireless Problems

Printer will not print documents. It is clearly turned on, but the computer says it iis powered off. How do I fix this issue?

Hello mjpHP,
I understand you have switched internet providers and are having an issue connecting your Officejet 4500 to your network. I would like to help you.
Could you please respond with:
Which model of 4500 you have:
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
Also, the password will be case-sensitive when you are inputting it.
Hope to hear from you soon!
Thanks,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Wireless connection for officejet 4500

I just replaced my router and now I'm having problems reconnecting my officejet 4500.

Well on this printer you go into the front panel setup which you would hit the setup rench symbol to the right of the machine than find network and then under network setting you will see wireless setup wizard when you select that option then to put in the passphase you do it like texting you keep pushing the number until it turn into a letter or number for you so it like texting when you put in the passphase. Now the passphase was setup when you got the new router so if you don't remember it contact the router company or it may be on the router and you put in the front panel like texting. I attached a document on how to reconnect to the network. Maybe this step by step process will help you out on resolvinfg the issue your having.
Thank you for being a Valued Hp Customer
Step one: Prepare for installation
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
Administrator privileges or password (Vista)
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
Go to the Printers folder:
Windows XP: Click Start , and then click Printers and Faxes .
Right-click the icon for HP product, and click Delete to remove it.
Step two: Connect to the wireless network
The following video demonstrates how to set up a wireless connection between your product and a wireless network. The product shown in the video is the HP Officejet J4680. The outside of the product might look different, but the steps are similar for your product.
Setting up a wireless connection using the contol panel
Follow these steps to connect the product to your wireless WLAN 802.11 network.
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to highlight Wireless Menu , and then press OK .
Press the Arrow buttons ( ) to highlight Setup Wizard , and then press OK .
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Press the Arrow buttons ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
If prompted, enter the WPA or WEP key:
Use the alphanumeric keypad on the product control panel to enter the passphrase.
When you finish entering the passphrase, press OK .
Make sure the product successfully connects to the network before continuing to the next step.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Windows XP: Click Start , click My Computer , and then double-click the CD drive.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If prompted to choose the type of installation, review the following information
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
Follow these steps to download the product software and save it to your computer.
Open a new window to browse to the Select Software and Drivers page:
Right-click this link, Select Software and Drivers , and then click Open in New Window .
If prompted, type your product number. You might also need to click it in a list of similar products.
Click your operating system.
The Select Software and Drivers page opens.
Click the driver that you want to download. If you need help deciding, see the information in the previous table.
Click Download only . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file.
Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
The following information might help you decide which installation type to use.
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Additional Information
You can print a page of product information from the control panel of your All-in-One. The page includes information about the product IP address, MAC address, and network status. Follow these steps to print the information:
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to select Print Report , and then press OK .
Press the Arrow buttons ( ) to select Network Config , and then press OK . The Network Configuration Page pr

How to print 'booklet' on Officejet 4500 Wireless?

The office I work in has just bought a new Officejet 4500 Wireless, but we are unsure how to print a booklet. With our old printer, the option came up once you hit print, but now it doesn't. Does anyone know how to print a booklet on this type of printer? Thanks for advice. The opertaing sytem is Windows 7 if that makes a difference.

Hi there kittypotpie,
This article covers printing booklets via office. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hp officejet 4500 wireless won't print from laptop. It is connected to laptop.It prints from desktop

We have a HP Officejet 4500 wireless printer which was first installed in 2011 without any problems. We also utilize a HP LaserJet P1006 printer (not wireless) with our network. I cannot print from my laptop to either printer, but hubby's desktop has no problem. Both printers stopped working for my laptop at the same time. Everything worked perfectly until a few weeks ago when I could no longer print directly from my Dell Inspiron laptop. When I check on the connectivity of both printers to my laptop, the information tells me the printers are connected to my laptop.
My husband has a Dell desktop (our main computer).
I have tried everything I know to fix this problem, including shutting down the desktop, my laptop, the router, and the printers (including disconnecting the printers from the desktop with the cords that connect to the printers). I have followed all instructions on how to restart the entire system...plug the router in, plug in the printers & turn them on, and lastly restart both computers.
I am not what one would call "computer savvy"; as a matter of fact, I am quite computer-challenged. If any of you can tell me in extremely-easy-to-understand language what to do, I would appreciate your help.

Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Officejet 4500 Vista Wireless Problem

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