Officejet 4500 won't print Custom Size

Printer Preferences accepts 5.5x8.5 (half an 8.5x11 sheet) custom size In WinXP Control Panel/Printer. I also put this into MS Word 2003. But when I go to print the final Print Preview shows 8.5x11 size. Going back to MS Word/Print/Preferences to re-input paper I choose CUSTOM , Plain Paper, 5.5x8.5 inches, landscape but the box does not do anything. That is - after putting in the values the NEXT button does not activate. Only Cancel works. Help says that the HP Printer Preferences entered in Control Panel should work fine - and that MS Word page setup should over ride the HP settings. Doesn't. The only thing I can do is select 5x8 Index Card as paper type in HP - which is close but not exact. OR , I have to create my work using half of an 8.5x11 sheet but letting HP think I am using the whole sheet. There is nothing on the bottom half so it works. But this is a royal pain.
This works just fine using my Brother's Laser printer and my Canon Inkjet printer - on both MS Word 2003 and Lotus Word Pro. Any ideas would be appreciated. I tried getting the latest driver but install says I already have the latest.

OK, great, thanks for that.
How are you starting the print job? Are you using the print icon on the Yahoo page or File > Print or the print icon in IE8? Do you get different results from these three paths? Do you get any error messages?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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HP officejet 4500 won't print in landscape.

I have many reports that I have to print for work and I cannot get the printer to print in landscape. I even go to page preview on my computer and it shows that it is in landscape, but when I go to print in prints only 1 column in portrait. What do I do? Please help! Thank you

I have this same printer and it will not print in landscape if it is selected for portrait unless i go into the control panel and change it like you suggested. When I change it to landscape it tries to print everything in landscape. It does not allow me to change when I click print then properties. Very annoying to have to do that every time i want to print a different layout.

Hp officejet 4500 g510n-z prints but won't scan

hp officejet 4500 g510n-z prints ok but won't scan
Windows Vista 32bit one machine
Windows 7 4 machines
Windows XP 2 machines
running on wireless have not tried usb
no IP conflicts
was working last time I used it (month ago)
printer works fine (though I have to cycle power now and then after sleep mode)
latest drivers installed
Ideas anyone?
Thanks
This question was solved.
View Solution.

Hi sdrrmit,
It sounds like the printer didn't get installed correctly in your Windows operating system. Follow the steps below.
Step one: Clear temp directory
On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
Full solution software
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.
Cleanmgr Disclaimer
14. Download and install the latest version of Adobe flash player
Update Adobe Flash Player
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Printing Custom Sizes

Is there any way that this printer will print Custom Sizes?

Hello , Thanks for posting in the HP Forums, and welcome!I hope you have a pleasant experience here. I'd like to help you with the issues you are having setting customer paper sizes in Windows XP for your HP ENVY 4500 e-All-in-One printer. According to the information in the printer's specifications, the printer only supports customized paper sizes on a Mac operating system, and only with the following dimensions:76 to 216 mm (3.5 to 8.5 in) wide and 127 to 356 mm (5.0 to 14.0 in) long-Source That being said, you are more than welcome to try setting up a custom paper size on your computer using these steps:How to create a custom paper size in Windows XP Hope this helps, Best of luck!

My Officejet 7410 won't print documents

My Officejet 7410 won't print any files. The HP downloadable troubleshooting utility found nothing wrong with my printer. I've deleted this printer from Windows XP. I've then shut down my computer and printer, restarted the computer, and then reinstalled my printer.
I can print a test page just fine. I can scan a document and save it. But I can't print from Word, WordPad, NotePad, or any document through my browser, which is Google Chrome.
The printer was working perfectly yesterday. Any ideas on what is going on?
I'm pretty desperate, I need to be able to print for my job, and by tomorrow morning I'm going to need to print again, so the clock is definitely ticking.
UPDATE: I removed the printer(s) from my printer list, completely uninstalled the software, and downloaded new software and reinstalled the printer. Now it prints and scans.

Hi,
Do you have an option for Draft mode in the print settings / print preferences?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

I cant print custom sizes in photoshop CS3. Please help

I am on my Imac G4 using mac os x 10.4.11. I know that it is not my printer that is the problem. I have been told that I should upgrade to 10.5.x, I have also purchased a new CS3 because I dont have the original copy so I cant reinstall it. The trouble that I am having is that when I try to print custom sizes, the printer defaults back to 8.5x11. Only in photoshop does it do this. Has anyone else had this problem or know what I can do to fix it? I would really appreciate it. Thank you for your time. I will check back until this is resolved.

Russell,
Because your screen shots (they look like you actually shot them with a camera! ) don't show the whole Print Preview panel, I'm not sure at what stage you're losing the paper size, but it's pretty clear that by the time you invoke the printer driver, it's royally screwed up.
At this point I would:
• delete the printer from your printer list (in the Printer Setup Utility),
• re-install a fresh copy of the latest printer driver from the Epson site,
• then add the printer back in.
This is the kind of consistency you should be seeing (Command Click on each thumbnail to open the full-size image in a new web browser tab) [NOTE: this is CS4 running in Tiger 10.4.11):

Printing custom size prints

I am having trouble printing custom size photos on regular size paper. I use the custom scale setting in the layout dialog box. However, the result does not match the requested size in the preview window and it does not print the requested size. For example I would like to scale a photo to print 4x10 on a 8/12X11 sheet of paper. When I custom scale to 4x10 the result is 4 high but 7.5 wide. Any help would be appreciated? I'm printing on an HP 9180.

Have you cropped the photo to your desired 4x10 aspect ratio? If you do that, then the only printing part of the photo is that portion you've chosen in your crop. Then in the print dialog, you can tell it to print to 8.5x11 and set the margins there to .5 inch in order for it to scale to 10". Or have you done all this already?

Printing custom size envelopes under Yosemite

Upgraded to Yosemite on MacPro. HP8600 no longer prints custom size envelopes. Seems like printer keeps expecting 11 inch long paper size even though the envelope is specified as 5.750 height. Never had a problem before OS upgrade. Need to print envelopes for Christmas cards.

Hey @25172 ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I understand you are having issues when trying to print an envelope but the printer is trying to print on an 11' piece of paper. You used to be able to change the settings and it would work, now it simply isn't following your instruction.
Have you done all the apple updates?
Did you uninstall and reinstall the software for the printer since the update in OS?
Are you experiencing any other issues when it comes to setting related tools with the printer software on 10.10?
Look forward to hearing back from you! Have a great day.
I worked for HP.

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew.

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew. This is frustrating, when I need to make copies of the printouts I have to adjust the way it lays on the copy glass to try and get a straight print.

Have you tried reoving a cartaridge and putting it back in? Any time you put in a new cartaridge, the printer prints a page you should scan that will align the printer.

Officejet 4500 Wireless i printed 25 copies of a text doc. About every 10th page partial page print

officejet 4500 Wireless i printed 25 copies of a text doc. About every 10th page only partial page printed. Once only 1/2 anther time 2/3 and the printer continued in each case without intervention printing correct copies

let's remove the printer thoroughly from the computer. I want you to uninstall, remove and otherwise delete any printer related folders or files on your computer. Remove them from Programs and Features, Device Manager, and Devices and Printers. The in the START menu type "%temp%" and press ENTER. Delete all the files and folders in the temp folder that allow you to delete them.
Then restart your computer and re-download the -FULL-FEATURE- software and drivers and install the printer (link below). Do this and we will have a good starting position for the rest of the trouble shooting on this issue.
http://goo.gl/Lg2Cm
Let me know and have a great day!

Printing custom sizes on HP Officejet Pro 8600 Plus from Macbook Pro

I am having trouble setting up a Word Document (Word for Mac 2011) to print in a custom size on my HP Officejet Pro 8600 Plus. I'm using a Macbook Pro running Yosemite.
I would like to print on a card stock that is 4.5 in x 13.5 in. I have tried under Page Setup to create a custom size under Manage Custom sizes, however, I'm hitting a brick wall. The printer gets the job but can not feed the paper. I've also tried to set my default paper size under my System Preferences/Printers and Scanners to be this size...still not working.
Please help!

Hi @klinecard
It is important to ensure the paper size you are selecting is a supported size, and make sure the weight is supported too.
Printer Specifications for the HP Officejet Pro 8600 e-All-in-One Series Printer Series
Please look under paper handling.
If your desired size and weight is supported, you might find the following helpful; Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X
Truthfully, since you are not getting an error message, I suspect you have correctly setup the custom size, this issue is most likely the printers inability to feed the paper you are using.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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Printing custom size paper

I'm trying to print (via mailmerge from MS Word) name badge stock that is 4" wide and 14" long. When I try to print a file of 12 sheets, the printer takes about a minute between sheets. I've tried to find out why it won't print consecutively and the closest relevant info I've found is that there is some default in the printer causing it to go through some type of recycle. I've entered the custom paper size in the Word paper settings, but this does not solve the problem. I had an older HP laserprinter that worked find cranking out these quickly, but it died. Any ideas how to solve this?

Hi,
Unfortunately the driver that comes with the Officejet 8600 does not have the customer option. Try the workaround I listed below. This is how I was able to print on custom size media on my Officejet 8600. This is not a supported workaround but I do know that it works at least for my unit.
Download the Photosmart C310a software package using the link below
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&product=4231205
Double click the downloaded file and follow the onscreen instructions until you see the window where it is asking you how you want to connect your printer to the computer
Select “Direct Connection using USB” and then Click Next
Place a checkmark on the option “If you were unable to connect…” and then click Next. Follow the on screen instructions to complete the install.
Set your printer drivers to use the C310a driver by following the steps below
Click Start (or Windows Orb) and then Click Control Panel
Click Devices and Printers and then right click on your printer’s icon
Click on Printer Properties and then Click on the Advanced tab
On the drop down menu for Driver, select the Photosmart C310a from the list
Click Apply and then Ok.
Print from your software application
Open the document or photo you would like to print
Click File and then Print (these steps depends on the software you are using)
Click Properties, Click the Features tab, Click the drop down box for Paper size and then Click custom
Enter the dimensions of the media you would like to use. Enter a name for this custom media and then click the Save button. Click OK to continue
Continue to print the photo or document
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printing custom sizes - Epson R2400

I am trying to print A7 cards (7 x10 paper folded to a 5 x 7 card) on an Epson R2400 from a PowerMac 2.8 with Leopard. The problem is that every time I enter the custom paper size the printer gives me a paper feed error and won't load it. The paper isn't the problem as it feeds fine if I lie and tell the printer it is an 8 x 10 and any custom size automatically produces the same error. Any thoughts on how I can correct this problem?

I don't print off a Mac, but I have printed with a 2400, so I may or may not be talking through my hat. Could it be that you have checked "Borderless" in the printer driver? I know the printer will only let that option work for a few pre-set sizes. MB

Officejet 4500 won't print Custom Size

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