Officejet 4500 won't send fax from Support Center

My Officejet 4500 will not send a fax from the HP Support Centre. Nor can I open the fax log.
I am running Windows 7. This Office Jet machine worked on my old computer where I was running Windows XP.

Thanks for the quick response but I was able to figure out what was wrong with the set-up before your message arrived. I will print off your suggestions for possible future reference.
Thanks again, Pat

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My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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Officejet 6700 Premium[851648] Send faxes from the control panel (Screen) of the printer

I have a problem with my printer HP Officejet 6700 Premium [851648] when sending a fax using the control panael (Screen) of the printer. It shows to me very fast a blue screen with a power icon and an Error Code : "B82658AC". Than it shows a masseg tell me to turn off the printer. But when send a fax via HP Utility program it sends with no problem. It is the first time to send a fax after buying the printer. I have done the Test and show to me every thing is OK. My printer is conected directly to the phone line. I just want to now how to fix this problem, Thanx.
This question was solved.
View Solution.

Thanx very much , The problem has been solved after updating the firmware

Can't send faxes from my HP Officejet Pro 8615

Hello. I cant send faxes from my HP Officejet 8615.

Hello @Dee53,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to send faxes from your HP Officejet Pro 8615 e-All-in-One Printer. I would like to assist you today with resolving this issue. However, in order for me to provide you with accurate support to resolve this issue with you I do need to clarify a few things.
1. Are you using a dedicated fax line or is it shared with your phone?
2. If the fax is shared with your phone, is there an answering machine or voice mail service on that line?
If so, how many rings does it take your answering machine or voice mail to pick up on?
3. Do you use distinctive ring?
4. Are you using a DSL or VOIP phone line? If you're not sure you would have to ask your phone company.
5. Are you getting an error message when trying to send a fax?
6. Are you able to receive faxes?
Once I have the answers to my questions above I will be more than happy to guide you to a solution. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

MFP M521dn Can't Send Faxes from PC

When printing to the fax feature of the M521dn, the message in the fax status window that comes up says PRINTER BUSY and the fax is never sent. The printer is not in use and has been reset before testing the feature in a controlled way. The firmware version on the printer is dated 20140605. Sending faxes from the printer itself (using the touchpad and console) works just fine. It is only when attempting to print from a PC using the FAX device.
Desktop O/S is Windows 7 Professional.

Hi @mab5113,
Welcome to the HP Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Pro M521 Multifunction Printer is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
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[Fwd: (forte-users) Sending Fax from forte]

Tamas Deak
Lufthansa Systems Hungary
(forte developer)
2-6 Mazsa ter, Budapest, 1107, HUNGARY
(36-1) 4312 973
[email protected]
[email protected][email protected]-

I've never done this but I think MS-MAPI might be a good solution.
Sure, it's not platform independent, since it will only work on NT,
but it is fax-gateway independent. MAPI is an interface to several
messaging systems (mail, RFC's, fax, etc.) regardless of what
kind of implementation is behind it.
Pascal Rottier
STP - MSS Support & Coordination Group
Philip Morris Europe
e-mail: [email protected]
Phone: +49 (0)89-72472530
+++++++++++++++++++++++++++++++++++
Origin IT-services
Desktop Business Solutions Rotterdam
e-mail: [email protected]
Phone: +31 (0)10-2428100
+++++++++++++++++++++++++++++++++++
/* All generalizations are false! */
-----Original Message-----
From: Zulkifli Mohamad [SMTP:[email protected]]
Sent: Friday, October 08, 1999 3:16 AM
To: '[email protected]'
Subject: (forte-users) Sending Fax from forte
Hi guys,
Does anyone know how to send a fax from Forte application.
Any ideas appreciated!
For the archives, go to: http://lists.sageit.com/forte-users and use
the login: forte and the password: archive. To unsubscribe, send in a new
email the word: 'Unsubscribe' to: [email protected]

How do I set up the fax program so I can send faxes from my mac

How do I set up the fax program so I can send faxes from my mac

Do you have a fax machine or fax modem? If not, then you cannot fax over telephone lines, but you can subscribe to one of many eFax services.

Re: Sending fax from MacPro through multi-function printer.

I am running OS 10.6.8 on my MacPro (Model4, 1), to which is attached a Brother MFC-440CN (with fax capability) through a router. I am able to print, but when I try send a fax I receive the message "NO FAX MODEMS WERE FOUND." I can send and receive fax documents directly through the MFC. Why is the fax not available to the MacPro? How can I resolve the problem?
Thanks for your help.

Problem solved! At the Brother website, in the FAQS area, under "How do I send a PC-Fax in Macintosh," I found the following Solution:
Description of Solution 200000017785
To send a PC Fax follow the steps listed below:
1. Create a document in a Macintosh application.
2. From the application click FILE => PRINT. The Printer dialog box appears.
Mac OS X 10.5.x - 10.6.x Users: Click the disclosure triangle beside the Printer pop-up menu to display configuration options.
3. Choose SEND FAX from the pop-up menu.
4. Choose FACSIMILE from the Output pop-up menu.
5. Enter a fax number in the Input Fax Number box, and then click PRINT to send the fax.
NOTE: If you want to send a fax to more than one number, click ADD after entering the first fax number. The destination fax numbers will be listed in Destination Fax Numbers field.
I would assume that this solution may apply to most other MFCs (HP, etc.), depending on an applications software.

Problem sending Faxes from Change Order(IW32) in NW 2004s

Hello Everyone,
We have just recently upgraded our version of SAP from 4.6c and we have discovered an interesting issue when trying to fax shop papers from IW32.
In 4.6c we had configured a output device in SPAD that would redirect the output to SCOT via SAPcomm to our Rightfax fax servers. With the new version of SAP the functionality for creating an output device of type 'FAX' has been disabled since SAPConnect has replaced SAPComm.
How we used to do this is we'd goto IW32, enter an order and choose the menu function Order/Print/Order you could then enter the device type and also the recipient's fax number and the country code.
When we try this in the new system no fax is created, when we remove the device type (clear the box) we still do not create a fax output. When we specify another device (i.e. printer etc) we get an error stating that this is not a Fax device and the request fails.
Does anyone know of a way to correct this problem since our users would like to continue to fax shop papers from our system.
Regards,
James

Juan,
We are able to send faxes from SAP to our rightfax system without issues. This is not the problem we are experiencing.
The issue is when you try to fax something from IW32 via the option Print/Order/Print. It requires a spool output device to be specified.
Since you cannot create an output device of type FAX anymore and you cannot use another type of device type to send the fax we are trying to figure out how to get these printouts to be redirected to SAPConnect and SCOT.
Regards,
James

What software do I use to send FAXes from my IMAC?

What software do I use to send FAXes from my IMAC?

I'd recommend looking in the Mac App Store for fax apps. BTW do you have a modem or do you have an AIO printer with fax capability?

How to Send Fax from Java Code ?

I want to send Fax from my Java Program without using any third party tools like RFax etc.
I have explore that it is possible by using Java Communication API , but I can''t get the exactly. Can anybody help me Please?

Ankit_B wrote:
I want to send Fax from my Java Program without using any third party tools like RFax etc.
I have explore that it is possible by using Java Communication API , but I can''t get the exactly. Can anybody help me Please?Have you tried searching the web? These open-ended questions like "I don't know how to do X, can someone help me" are almost never answered.
However, if you have some specific question, feel free to ask it here.

Send Fax from PC to HP Officejet 4500 All-in-One G510

When I print to printer HP Officejet 4500 G510g-m fax, no Send a Fax screen pops up asking for the Fax to information. It goes directly to the print queue and justs sits there saying Printing. Fax works OK when sending paper fax via machine.
This is a new install, using the Install All option from the HP site.
This question was solved.
View Solution.

Okay I understand now. I do not want to give the typical uninstall/reinstall solution as I assume you have probably tried that already. If not, that may be what you need. I have quite a few questions for you:
1. In your Devices and Printers Folder, right-click over the printer and when you click "See what's printing," does it provide two options (Officejet 4500 and Officejet 4500 Fax)?
2. Is it in this queue where you see the print/fax job?
3. Does it say offline or anything else in there?
4. Do you have the 4500 G510g, a, or n?
5. How is the printer connected? In some models, Fax to PC requires a certain type of connection. I believe it was a USB connection in some LaserJets.
According to the User Guide, Fax to PC needs to be enabled by selecting Fax to PC under Basic Fax Setup. Let me know if this helps you any. If not, answer the 5 questions above please so I can determine if this is a printer problem, connection problem or software issue.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
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Every problem has a solution!

Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP Officejet Pro 8600 won't send fax

My previous HP printer faxed fine. This one will not always connect even though it hears the fax tone. I'll get an error 322, and then I try it again and it connects. But now it sends 2 pages (I'm trying to send 3) then gives error 322. I have a phone with answering machine on this line - the same configuration has worked fine with past HP printers. I tried slowing down the fax speed - that has not helped. I ran the fax test and got all passes, and I sent a test fax to 1-888-hpfaxme and that worked fine (I got a response back). Could the problem be with the fax at the other end? (except that I have been faxing to this same fax monthly for years) Or with my phone and answering machine (I have Vonage which also includes voicemail and caller id, which *32 does not turn off). I've never experienced faxing being this hard.

Hi anthony2,
I see by your post that you are having issues sending faxes and have been getting a 322 error.
I can help you with this issue.
Keep in mind that you are using a VoIP line and voicemail which can cause issues.
A Analogue line is your best bet for using a fax.
Make sure you are using the 2 wire fax cable.
I have provided a document to go through the steps to see if it will help resolve this issue.
Fax Sending Fails Intermittently or Fails for Only One Recipient.
This information was provided from this document for Interpreting Error Codes in Fax Communication Error or Fax History Reports.
There was a communication error with the receiving fax machine due to poor telephone line conditions.
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet 4500 won't send fax from Support Center

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