Officejet 4500

I got a new wireless router and set up network with different name and pass phrase. How do I reconnect the officejet 4500 to the new wireless network? Under settings network setup up I only can reset network then use automatic or manual. Nowhere can I find option to chose new network and enter pass phrase.....

Hi @mrgadget10,
Welcome to the HP Forums!
I see that you are trying to connect your HP Officejet 4500 to your new wireless router. I am happy to look into this for you!
For further assistance, I will need some additional information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please take a look at the HP Wireless Printing Center website.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
I have a wireless hub provided by my ISP which I have set up with WEP (no Mac filtering, no special firewall within the home network). After googling around for a while I decided to switch to WPA personal. I got my MacBook working with that, then tried the printer wireless setup wizard again. No go, same errors.
Next I tried setting it up (still with WPA) directly on the printer using it's menus. This also didn't work. The printer printed out a Wireless Network Test Report which looked like this in the Diagnostics Summary:
Wireless On: PASS
Wireless Working: PASS
Network Name (SSID) Found: PASS
Security: PASS
Printer Settings Consistent with Wireless Router Settings: PASS
No Filtering: FAIL
Connected: Not Run
Signal Strength: Very Low
Other networks detected matching your network name (SSID): No
Downlink count: 2
Channel: Not Run
I also switch back to WEP and reran the setup via the printer menus, and failed the same way and got the exact same diagnostic summary.
What now?

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Ive got an HP Officejet 4500 Printer,i cant find it on my IPAD Airprint?

Hello guys! Ive got a HP Officejet 4500 Printer it has wireless on it...I already set it up on the same NETWORK CONNECTION than my router...I connected my printer to my Router...But now I cant connect it to my Ipad I tried on PAGES APP IN IPAD but i cant find it How to find it please help me ! THANKS A LOT FOR YOUR HELP

Have you checked the available list of supported printers to make sure this printer is supported by AirPrint?

Airprint or eprint app on iphone4 cant find my HP Officejet 4500 G510n printer

HP Officejet 4500 C510n
Windows Vista..... need help printing from iphone and i have installed the hp eprint app

Please correct info on
http://www.hp.com/global/us/en/eprint/officejet-printers.html
which refers to FEATURED | Officejet printers with HP ePrint "View Full Lineup"
View Full lineup points to
http://www.hp.com/united-states/campaigns/officejet/?jumpid=re_r11400_us/en/hho/IPG/eprinthubfficej...
I just wasted 2 hours trying to find out how to print out the web services code only to find that this doesn't exist.

HP Officejet 4500 will print but won't scan - MAC OS 10.6.8

Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
Please help. Thanks.

Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
There are still ways for you to scan.
The links below are for a laserjet and the other 10.9
The steps will be the same.
HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
-I have changed the cartridge to be sure, though at no point has it said low ink. This fixed the problem for a few pages but the problem popped back up. I did align the cartridges after installing the new cartridge.
-I have tried cleaning the contacts on the cartridge itself.
-The scanning function still functions and color ink can be printed.
-Overall printing does seem slower, regardless of the black ink issue. Not sure if related.
-The all in one has been used more frequently in the past few weeks.
This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
For the Officejet 6500 you might try the soak procedure described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 4500 will not scan

Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
8,[(8,101,0)]. I rebooted computer and tried again, and it scanned a third of a page and froze. I downloaded the new HP Print and Scan Doctor and ran it. It showed an error when scanning the drivers(no error number). It instructed me to unplug printer power, plug it back in, reboot computer and try again.Upon doing so it , the scan doctor came back with another error and said it could not fix the issue and showed me a link to HP Support. Clicked on the link and it was the Driver downloads page. I downloaded the full driver, but have not installed it yet. First, I'd like to know if, since i have the original disc that came with the printer, should i install from the disc, or install the downloaded driver? (Both have the same date of release on them). Are they different somehow? Is one better than the other? Secondly, I'd like to know if i need to uninstall any software or drivers before i install the new one? Or will the new one just overwrite and "fix" the bad one? Thanks in advance for your help. I really appreciate it!
P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
I've run all of the HP print and network diagnostics. Everything appears to be OK.

The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

Cb867A HP Officejet 4500 will not connect to network

I have tried over and over to connect my cb867A HP Officejet 4500 wireless printer, and it will not work. I have changed cables, triple checked everything, uninstalled and re-installed software, and I cannot get this printer to work as a wireless printer. I have a Windows 7 64 bit Compaq laptop. Any ideas on why this is not working? I am certain I am following the directions HP is giving. Thank you in advance for your help.

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

How to resolve formatting issue when eprint from an iPad to Officejet 4500

Just activated the eprint app on my IPad. It found my HP Officejet 4500 Wireless printer but the formatting is wrong when printing an email. Is there a solution?

Do you maybe have a photo of the formatting issue you could post here? Thanks, Ciara
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/Printing-photos-from...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

Hi,
I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...

Hello DaveZiffer,
Welcome to the HP Forums.
I see that you are having an issue since the installation of the Office program.
Here is a link that will take you to the 4 updates that are available for your printer.
After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

OS 10.4.11 and HP Officejet 4500 compatibility issue (scanning)

Hi there,
I am having a compatibility issue with a G4 (OS 10.4.11) and a HP Officejet 4500 (all-in-one).
(Sorry if this is a little long, but there are many specs and many attempts listed here).
Problem: I cannot scan from the computer (upon opening HP Scan, a Browser Device window pops up, asking to "Choose a scanning device" the model is not listed, and it continues to search for a device but cannot find it) or from the scanner control panel to the computer (I tried selecting Open in HP Scan and Open in Preview from the panel –it then says on the panel "Starting scanning" but it doesn't scan even though the power button flashes (it then reverts to date and time), and the program it's opening in on the computer just seems to hang).
Still, some functions work fine:
- I can print from the computer to the printer (it recognizes the printer)
- The HP fax test seemed to run fine (via computer)
- As a stand-alone device (without the computer), I can photocopy in B&W and color –so there doesn't seem to be anything wrong with the scanner itself.
Here are the specs:
Computer specs:
- PowerPC G4, 933 MHz, 512 MB SDRAM, running OS 10.4.11 (no Intel Core processor)
(the hard drive is partitioned into 3 –one runs 10.4.11 (the others Jaguar and OS9 –for compatiblity with other programs/peripherals) –21GB space remaining on 10.4.11 partition
All-in-One specs:
- HP Officejet 4500 G510g-m (USB, not wireless) all-in-one (printer/scanner/fax/copier) with USB 2.0 high-speed A-B printer cable (says in literature and on box it is compatible with the G4 running OS 10.4.11, 256 MB RAM, 500 MB HD)
I contacted HP Tech Support. They suggested the following which were tried and failed to work:
- shutting everything down and restarting (many times)
- they checked to see if there was any update to the HP software –there didn't appear to be
- plug power cord directly into wall outlet
- switch to USB 2.0 cable (from 1.0)
- unplugging and replugging the USB 2.0 cable
- plug USB directly into the G4
- turning off the firewall (under System Preferences - Sharing)
- "scrub" or complete uninstall of all HP software (twice)
- search and removal of files via system and user libraries pertaining to HP (and some Epson files)
- verify and repair permissions (twice)
- reinstall of HP software (twice, second time after scrub/uninstall and verify/repair permissions)
- Software Update (via Apple menu) –only found Java 1.3.1 and 1.4.2 Release 2 (version 2.0) which they suggested might fix the problem –I downloaded and installed them, and then J2SE 5.0 Release 4 (version 4.0) which I downloaded but could not install (error message)
I then contacted Apple Tech Support and they said to go to support.apple.com and do a manual search for "HP 4500" –I did not find any drivers.
[I did previously have an Epson CX 4600 all-in-one which scanned fine with a USB 1.0 cable, even after the printheads had clogged shut –and I had had a HP Officejet J4580 which worked fine (which was for a family member) –this software would've been removed with the current HP installs and scrubs]
I am on the verge of returning this –it has also gotten several very bad reviews on the Apple site (for the wireless), however, I may have trouble finding a compatible device, as one running 10.4 is getting hard to find (unless I buy used, then no warranty and potentially other problems).
If anyone knows of any drivers or has any other information as to why this is not working, I would be most grateful (BTW, I am not much of a tech guy, so please bear with me).
Thanks.
Frazzled Macuser

Hey @Greenise,
Welcome to the HP Support Forums!
I would like to assist you today in getting the proper Full Feature Software and Driver package to install your HP Officejet 4500 Desktop All-in-One printer on your Mac OS X 10.4.11 Operating System.
Below is the link for the Full Feature Software and Driver Installer. Simply click on the link and select the 'Download' button in the top left hand corner. Once the download is complete just run through the on screen instructions to install your printer.
HP Officejet Full Feature Software and Driver (Universal) - Mac OS X 10.4,10.5 and 10.6.
Please let me know if this installer works for you and if you have any other questions. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

How to print 'booklet' on Officejet 4500 Wireless?

The office I work in has just bought a new Officejet 4500 Wireless, but we are unsure how to print a booklet. With our old printer, the option came up once you hit print, but now it doesn't. Does anyone know how to print a booklet on this type of printer? Thanks for advice. The opertaing sytem is Windows 7 if that makes a difference.

Hi there kittypotpie,
This article covers printing booklets via office. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Officejet 4500

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