Officejet 4620 #6 Personal (3 5/8 x 6 1/2) Envelopes

Trying to print to a #6 envelope however I'm having a lot of problems doing so. At first, I was getting a paper mismatch error. Then I learned that this printer doesn't support a standard paper layout to support a #6 envelope. I've gone through and tried to print using every layout I have but it either gives me a mismatch error or it cuts off 3/4 or more of the delivery address.
.... How do I print to this envelope?
Below is all of my Paper Size options.

Graymk,
Welcome to the HP Community Forum.
I hate when things won't do what we want.
I don't have any idea whether the following would work -- and it depends on you having access to Word:
Custom Size Envelope from Word
Assuming you can try it, cut some paper the size you need to test.
Also, when (if) you do get to where you are trying the envelope -- and if you are not using an actual "envelope" setting (say, because you are trying to sneak around the size issue), you might to set the Media type so the printer expects "thick" paper: Brochure matte
============================================================================
Another "off the wall" Idea
You might also try sneaking around this by using the following free Avery software -- it also uses Word. In this case, you could use the software online and then use your printer to print the results. There are not really any envelopes -- and there are not any exact match templates; there is however, a template for a 4X6 post card Template that MIGHT work in Landscape: template #8380
Avery Wizard for Microsoft® Office
These are admittedly some rather odd ideas. You know your printer and have perhaps tried other things. Smiling.
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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OfficeJet 4620 regularly loses connection with HP drivers - but is still connected to network

Hello,
I recommended an HP OfficeJet 4620 printer for my parents a few months ago. I'm about to leave for a new job and want to make sure it's working properly before I do. Their home network uses a Motorola SBG6580 cable modem as a WAP, but the following problems have also been observed when using other routers. There are at least four computers hard-wired to the network (Windows 7/8).
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When using the latest official HP drivers to communicate with the printer (whether 'full featured' or 'driver only'), all functionality is available - scanning, printing, retrieving ink level, etc. - for at least a few hours. After a day or two, perhaps after the printer enters standby/low-power mode, or after an incoming phone call (i.e., potential fax) the printer connection is no longer available. The exact error message given by HP Printer Assistant is 'the computer is unable to establish two-way communication with the device'. Print requests go unfulfilled, the scan-to-computer service goes offline, and so on. However, when the HP driver is uninstalled and the Windows 8 OEM driver for this printer (as provided by Windows Update) is used, printing always works. Manually power-cycling the printer and resetting the IP address used by the HP driver can fix this problem and allow printing/scanning to resume, but only for a limited amount of time.
The following troubleshooting steps have already been tried:
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- Power-cycle router, reset router to factory defaults, use different router - no effect
- Restarting clients, or HP services, etc. - no effect
- Connect printer via USB to each client and use 'Convert to Wireless' afterward - doesn't really do anything useful
- HP Print and Scan Doctor - doesn't report any problems when successfully connected, and isn't helpful at all when it isn't
- Move printer closer to WAP - signal strength is excellent, there's no other interference and the printer webserver is always accessible with no problems
- Disable firewalls, etc. - no effect
- Firmware / driver updates - everything is already up-to-date
The following actions are not acceptable solutions to the problem:
- Connect printer via USB and use SMB/HomeGroup to share it
- Use only the Windows 8 OEM driver (no scanning functionality, and driver doesn't show up in Windows Update for Win7)
If I can't resolve this problem, they will likely return the printer as defective to the retailer and buy a different brand instead.
Thanks for your time.

Hi,
When connecting to your network via the computer, insure you set sharing to enabled. Turning off sharing when connecting to your network in Win 8 can sometimes cause a disconnect
I was an HP employee
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Officejet 4620 Wont Print Black

I have an Officejet 4620. I used it 2 days ago to print something and it worked fine. Now all of a sudden, it won;t print anything in black. It also prints things that are supposed to be purple, in pink. I bought all new ink. I aligned everything, and cleaned the heads. My printer is also saying that my ink levels are still low, even though they are brand new cartridges. Can someone PLEASE help!? I am trying to print things for my wedding!

Hi @mcl5187,
I'm sure this has been a frustrating experience for you. I'd like to help. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
If you complete, or have already completed all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours
Based on the comments, it looks like this will help
King_Zog wrote:
I tried most of the suggestions in this thread, but stopped short of disassembling the print head. Nothing worked until I saw the video referenced in Sunshyn2005's message. That did work, but not on my first try. For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. That did the trick.
So, thank you Sunshyn2005, for pointing me to the solution. - Source
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Hp officejet 4620 series doesnt display on my windows 8.1 to connect to scan

This is a new printer purchased in 2014 hp officejet 4620 series doesn't display on my windows 8.1 to connect to scan.It does detect in HP AIO Remote app in windows 8.1 as seen on left but when i click on scan there it open hp scan and capture app and says unable to contact device as shown on right. I do restart my printer and PC at those times but sometimes also restart my wireless router. my internet has high speed of 115Mbps with Comcast. There is no problem with the internet provider problem should be with the printer it doesn't show up wirelessly in the laptop or else problem should be with the hp scan and capture app for not detecting the printer either way i didn't get any solution. This is always the same problem i face daily. Someone please do help in solving this its so frustrating when the device doesn't get detected to print and scan.

Hi @reshmi,
Welcome to the HP Forums!
I am sorry to hear about your frustration you are having with your HP Officejet 4620 not being able to scan on Windows 8.1. But I am happy to help you with this issue!
Are you able to make copies with your printer? (This way we know the hardware is functioning properly.)
I would recommend the following guides:
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Officejet 4610 ....
Printer Does Not Maintain Wireless Connection.
(Even though the guide titles may not match your issue, I believe the solutions will help.)
To verify if this is an issue with your HP Scan and Capture app, please try one of the alternate methods of scanning in this how to scan guide, Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers. Select How to scan without HP software, and let me know if one of those methods work for scanning or not.
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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Hp officejet 4620 suddenly won't scan to my mac

Hi All.
My HP Officejet 4620 has suddenly decided that it will longer scan my documents from the scanner to my mac.
I have tried everything, I've downloaded the lastest drivers from HP, checked my mac has had all the latest downloads, I believe my scanner is supported.
But, it just will not do it anymore.
This is a very new propblem because I scanned documents about 2 weeks ago with no problems.
Now I just get the message that my scanner is IDLE.
I've gone into utilities and the message on that is Scan to computer cannot be enabled.
Any Ideas anyone i'm getting really fed up with this now. It seems everytime either Apple or HP upgrades, things start to go wrong or things just stop working alltogether.
I don't know what to try next. I do not want to buy a new printer/scanner the one I have now is only 6 months old, besides that would turn out a very expensive hobby if we all had to keep doing that.
Help !!!! Please.
Thanks.
Tricia.

Hi All.
I have found a way around it by following a suggestion from robb92014
I used preview and scanned a document, downloaded it as a pdf.
And it worked!! Thank you Robb92014
Just have to do it this way until HP come up with a solution.
Tricia

Officejet 4620 prints from HP Printer Assistant but shows as offline for normal print jobs

I just purchased an Officejet 4620 to use wirelessly on our home network -- we have two Thinkpads running Windows 7 64-bit. I followed the installation instructions and successfully printed out test pages using both the Printer Properties page in Windows and the HP Printer Assistant (which, by the way, shows that the printer is online and ready). However, when I try to print from any other program (Word, Chrome, etc.), after a moment or two I get an error message saying the printer is offline and asking if I want to cancel the print job. Yet when I check the online status, it again shows that it is online and I can, again, successfully print a test page.
What could possibly be causing this? It makes no sense to me.
Thanks in advance for your assistance.

Hi oyfpro,
The Xfinity router may need some tweaking.
Login to your router using the provided instructions by Xfinity and navigate to the wireless settings.
Change the channel to 11 or something less crowded.
Change the network encryption to WPA2 as it is the most secure and most reliable.
Last but not least, update the firmware on the Xfinity router to make sure it's fully up to date with everything.
Thanks.

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This question was solved.
View Solution.

so I have called HP tech support 12 times over the last 6 weeks and still my HP Officejet 4620 loses connection overnight. Of course becasue it was a birthday present I spent more time than I normally would have on this issue. While the tech are very polite they have not fixed my problem and now it is too late to return printer to store. This is a lot of money wasted and I think they need to admit this is a bug in this printer and resolve the problem!!!!!

I can't print scan or fax from my HP OFFICEJET 4620 on the microsoft 8.1 operating system

Help! I am getting the error message scanner unreachable when trying to print or fax continue to get error messages. The disk included with the printer is not campatible with the 8.1operating system. I went to HP for a driver to fix this problem but Hp had an an error message on their website. Thank you

Hi @Nannu ,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Officejet 4620 Printer and loading the drivers for Windows 8.1. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and check your printer.
Are you able to make a copy on the Printer?
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source.
Hope this helps.
Thanks.
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How to set up "receive fax" HP Officejet 4620/have modem and router and landline?

I have a need to receive faxes now on my HP Officejet 4620, but don't want to print an entire manual right now.
I have it set up successfully to send faxes for a year or so now, but don't have a clue what I am doing wrong/ I have sensitive government documents that are being sent and I didn't hear or see any fax come through.
Do I need to change something with the hookup?
Also, I didn't understand if I have to set for wireless or not since I have a router but don't use it much, only when I want to rarely use my apple ipad.
Thank you ahead of time,
Itzdeb

itzdeb wrote:
. . but don't want to print an entire manual right now...
Hi,
It's a pdf file, you can select and print few pages or even one page. You can also view pdf file on your computer screen.
Reagrds.
BH
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How do I connect to my wireless HP officejet 4620 printer? I was connected when I set it up, have not used it for 10 days. Cannot figure out how to connect.

I purchased a new hp Officejet 4620 wireless printer about 10 days ago. I followed the directions with installing it and it worked great. I did not use it until yesterday. I was not able to print from the wireless printer. How do I correct this issue?

I called Office Depot where I bought the printer. I reinstalled the product software and it is printing. Thank you for your response.

HP Officejet 4620 Not printing black ink

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Hi Zagsmith,
Officejet 4620 use HP 564 and HP 564XL series ink cartridge. Pleae take a look at those link to find out more about compatible pritners.
I would like to update with you the one new programme that currently HP is introducing .
It is called Instant Ink which is the monthly ink subscription plan based on the usage.
HP Instant Ink is currently only available in the United States and the United Kingdom. If you are residing in US and UK, you can start experiencing.
We’re planning on expanding, so keep checking back for updates on when we will be available in other countries.
You may take a look at below links for more information about Instant Ink.
https://instantink.hpconnected.com/us/en?jumpID=af_r11549_us_en_hho_ii2_hhoproduct_092613#answer-6
http://www.shopping.hp.com/shopping/pdf/instantink_faq.pdf
*I am an HP employee*
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HP Officejet 4620 e-All-in-One Printer

My black ink has stopped printing all together and the cartridge reads half full. I have tried cleaning & aligning the print heads. The first page only gives the color blocks at the bottom. The 2nd level cleaning gives the blocks and very bad black type.
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Hi @DoniniNC
I'm sorry to hear that your Officejet 4620 hasn't been printing black ink, but I will certainly do my best to lend a hand
I will recommend that you follow through the steps in this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If that doesn't resolve your issue please let me know which country you're located in and whether the printer is in or out of warranty, thanks!
Hope to talk with you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
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In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

So, my Macbook Pro with retina display only prints in black and white. My printer, officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

So, my Macbook Pro with retina display only prints in black and white. My printer, Officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

In the Print dialog, select the Color Matching tab and then select Vendor Matching.

Officejet 4620 #6 Personal (3 5/8 x 6 1/2) Envelopes

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