Officejet 4620 Can't find device error msg

I can't get my 4622 officejet to print via the network. Light is on - blue - connection excellent but when I try to print I get an error. When try to go thru set up it says cannot establish 2way connection. I suspect maybe firewall issue, but don't know how to circumvent. Tried to print using usb, that does not work either. Tried to send email to Eprint and got SPAM message, but was able to print to Eprint from another email address. This is so odd, amd at a total loss at this point.
This question was solved.
View Solution.

Hey @LS1917 ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I understand you are experiencing some issues with your printer communicating over the network.
I would like for you to take some time and power cycle your wireless router, your printer as well as your computer and try to complete your functions again.
What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
After you let me know the operating system you are using, and after you try the power cycling instructions, get back me with the results and we can continue trying to figure the issue out for you. Look forward to hearing back from you.
I worked for HP.

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