Officejet 4620 not printing with the new black ink cartridge installed

I installed all new cartridges yesterday and the black will not work. All the other colors work great but the black will not work at all. Please advise!!!

Hi Meganrvt,
Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with your new black cartridge. I will be happy to help. I have included an HP document below for just this issue.
Printer Does Not Print Black Ink or Color Ink or Print Blank Pages
If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Ok so I have the same issue as everyone else here - new cartridges but won't print - specifically black. Other colors print fine. Cartridges have expiration of 2016 and were made in China. I put a new one in last night - got 2 pages printed out and all was good, color printed, black printed. Woke up this morning and no black - nothing, nada, zilch. I did everything recommended - multiple passes on cleaning, checked vent holes, etc etc etc...have now lost most of my color ink from printing the test pages - still no black.
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Hi @LAnn15,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Why can\'t I print using the new black ink cartridge for my HP Photosmart 6510?

Please tell me what is wrong. Just purchased all new cartridges for my HP 6510 all in one machine. can't understand why it will not work. Just prior to going to the store I chanded the ink color to blue to complete a job because the black was getting gray. Now I can print in every color but black. All the levels sho full, and this is the second exchange. HELP! Please.

maryamjan wrote:
I JUST REPLACED MY BLACK CARTRIDGE WITH A NEW HP CARTRIDGE (364) BU I CANNOT PRINT WHY?
Try following the steps outlined in the link below...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
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Twitter: @Ciara_B_HP

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I have a relatively new HP Photosmart all-in-one print-scan-copy-fax, C309a. There are 5 ink cartridges, 4 small ones in black, yellow, magenta and cyan, then another XL black cartridge. Today the small black cartridge ran out. I ordered all 4 of the small cartridges. Apparently the small black one is called "photo black", the XL is something different. All are HP 654 ink. Anyway, here's what I don't get: There is still plenty of ink in the XL black. So why can't I print? I even set it to print in only gray-scale, using only black ink ; also set it to always print text in black. But when I print a page comes out barely visible, or blank. Print Test & Diagnostic Test comes out the same way.
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This question was solved.
View Solution.

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Officejet 4620 not printing with the new black ink cartridge installed

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