Officejet 4630

I am trying to print out the claim code for my insta ink card. I have been printing stuff off all day, and when I followed the instructions online to print out the claim card, i got an error message notifying me that my printer is not connected. It has to be connected or otherwise i would'nt be able to use it? I am connected with the ethernet and usb. I tried to restore defaults, but to no evail. I am really frustrated! please help.

Hi greeneydmom,
Welcome to the HP Support forums. I understand that you are getting a "not connected" message when trying to enable the web services on your Officejet 4630.
You indicated that the printer is connected by an ethernet cable and a USB cable. This printer does not support an ethernet connection so it is only "seeing" the USB connection. For web services to work the printer needs to be connected to your wireless network. This can be easily done from the front panel of the printer. The instructions can be found in your User Guide on page 77 in the section titled "To connect the printer". If you have already installed the printer onto your computer with the USB cable, it's easy to switch the connection type. Please follow the instructions in your User Guide on page 80 in the section titled "To change from a USB connection to a wireless network".
Once the printer is connected to your wireless network and the USB cable is unplugged you should be able to enable the web services to get your claim code so you can start setting up HP's Instant Ink. For additional reference I've included several documents for your reference, "Getting the Printer Claim Code" which I suspect you already know how to obtain. I've also included "Setting Up a Custom Email Address for ePrint" which will walk you through customizing your ePrint email address.
Once you customized the printer's ePrint email address you should be able to enroll in the Instant Ink program. Beside your printer in the Devices tab you should see "Eligible for HP Instant Ink". If you click on this it will take you to the Instant Ink enrollment page and you won't need to enter your claim code (you've already used it to add your printer to your HP Connected account). I've included a screen shot to guide you.
For additional reference I've also included the link to HP's Instant Ink web site.
Regards,
Happytohelp01
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Similar Messages

HP Officejet 4630 e-All-in-One Series

Hello,
I have just bought a Mac book Pro and and HP Officejet 4630 printer. I started setting up my printer and since I am in college and using my school's wireless connect. The only way to locate my printer is by changing my wireless connection to the printer name but then I can still not print, and it does not always show up on the settings. I would really like to be able to use my printer.
Thanks,

Hi @cn70
In a school environment, I suggest using either a USB connect, or the Wireless Direct. If you use the Wireless Direct, I recommend turning it on 'with security'. use the link below to learn more about Wireless Direct.
What is HP wireless direct? How to connect to HP wireless direct, and How to use the HP wireless dir...
If you continue to experience issues with either of these connection types, let me know and I will happily do all I can to help. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet 4630 all-in-one printer Cancels Print in Middle of Job

Hi,
I recently bought an HP Officejet 4630 all-in-one printer, and it automatically cancels jobs in the middle of printing. The computer I am using is an HP Envy dv7 with 64-bit Windows 8, and I am printing over a wireless network connection. My computer receives an error that HP Officejet 4630 series couldn't complete print and the printer simply says canceling. I have tried all the steps in the troubleshooting sections, both for printing issues and network connections. I've uninstalled and reinstalled the software multiple times, I've established a manual IP, and everything else, but nothing seems to work. It also seems to have the issue when using HP ePrint. It happens in all sorts of programs and formats such as word, pdf, and html. Unfortunately, I did not receive a USB cord, so I can't see if that will fix the problem at all. Hopefully somebody can help me with this, otherwise it's obvious that there's a problem with the actual printer I got and I'm going to have to get something else.
Thanks
This question was solved.
View Solution.

This is how I fixed it:
Find out what the IP address is that your printer is using.
Then go to control panel and click on "View Devices and Printers".
Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see some tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port". A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
Your computer should find your printer.
Click "Apply" and your printer should work correctly.

My PC can't stand the connection to HP Officejet 4630 all-in-one printer

Hi everybody,
I got a HP Officejet 4630 all-in-one printer, i manadge to connect it to the network. I select a static IP and i can reach the printer through the browser.
I can add the printer to the PC, the system can find it after few second od scannig, and than i can print a test page.
The problem is that if I reboot the PC or the printer, or both, i can' print no more.
The icon of the printer in the "device and printer panel" is blurred with the green thick, but i can still reach the print through the browser and i can print with the ePrint.
If I use the "problem solving" service of Windows, it can't find any problem. But i can't still print.
I don't know what to do, it seems a problem of the computer (i even tryed to turn off the firewall but it doesn't change anything)
Is there someone that could help me?
Thank you so much

Hi @poporni,
Welcome to the HP Forums!
I noticed that your HP Officejet 4630 keeps losing the wireless connection on Windows 7. I am happy to look into this connection issue for you!
Please, take a look through this guide, Printer Does Not Maintain Wireless Connection.
Tips for troubleshooting wireless connection issues
The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.
I would also recommend, our HP Wireless Printing Center - Troubleshooting Issues website.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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My HP officejet 4630 e-All-in-One

I just bought my printer today and I took everything off, plugged it in and turned it on. And it is in some chinese language. I didn't have the option of putting it in english, and now I dont know how to put it in english. and this is what it looks like on my screen, and none of the buttons do anytthing.

@14Knoll, Welcome to the community!
I came across your post and saw that you have started up your Officejet 4630 to see a non familiar language that you would like to change. I have found a guide for you that should help you change the language on your unit to the language of your preference.
Click here to see the steps: Changing the Language and Time on the Control Panel Display
I hope this helps you out
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4630 e-all -in-one-seeries

I have been trying to print a recipe I have but my printer will not print. I have turned it off and back on. The blue light is solid. The cable is connected. When I push OK to print a black copy it hear a little chime (ding dong) but it will NOT print. Please help me.

Hi @Roleen,
Welcome to the HP Support Forums! I see your HP Officejet 4630 will not print/copy your recipe, I would love to get your recipe printed/copied for you but I require a little more information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Are you trying to print the recipe from the computer or trying to copy it from the printer?
4. Where are you printing the recipe from, a web page or a saved file on the computer? If you are using the web which Browser? (IE, Mozilla etc)
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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HP Officejet 4630 e-all-in-one - Quick Forms

Is there a way to disable the Quick Forms on a HP Officejet 4630 e-all-in-one ?

Hello patch123,
Welcome to the HP Support Forums!
I see that you are looking to remove / disable the "Quick Forms" on the Officejet 4630, unfortunately this is not possible. The Quick Forms options is a permanent option on the printers front display.
Regards,
JERENDS
I work on behalf of HP
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HP Officejet 4630 e-All-in-One Printer Black Ink not Working

My HP Officejet 4630 e-All-in-One does not print black ink but the color ink is working perfectly fine even though the ink status shows that there is black ink left. After I've changed a new black ink cartridge, it will start to work again but after one day it stop printing black ink again. I've only printed a page the previous day and the ink status shows that there's black ink left in it (close to full). I've tried the methods stated here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03882718&cc=sg&dlc=en&lc=en&product=5305051) but the black ink still doesn't work. So how can I solve this problem??

Hello @3oshua,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Officejet 4630, you are unable to print in black ink, even after replacing the cartridges.
I see you have exhausted the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 4630 e All in One "alignment sheet printing" but it doesn't print anything

HP Officejet 4630 e All in One Stampa pagina di allineamento in corso... bloccata con questa scritta nel display che non riesco a togliere. Sistema operativo Windows 8 64k. Posso aggirare il problema di stampare perchè comunque se scelgo allineamento "No" riesce a stamipare; però lei è occupata con questo messaggio ma non stampa la pagina di allineamento, così non riesco a copiare e a fare altre cose che posso comandare solo col display della stampante. Spero che ci sia qualche italiano in grado di darmi una soluzione. Grazie!

Hi @Patti_C ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
English: http://h30434.www3.hp.com
Spanish: http://h30467.www3.hp.com
French: http://h30478.www3.hp.com
Portuguese: http://h30487.www3.hp.com
German: http://h30492.www3.hp.com
Korean: http://h30491.www3.hp.com/t5/community/communitypage
Simplified Chinese: http://h30471.www3.hp.com/t5/community/communitypage
Thank you for your understanding
I work for HP. However I speak only for myself, not for HP nor anyone else

HP Officejet 4630 Printer....how do change from the default setting when printing from the web?

HP Officejet 4630.....Windows 8, 64-bit
When printing from the web I am not able to change the print size.
1. Click File on Menu bar
2. Click Print open dialog box
3. Click Properties open printing shortcuts
Everything in Printing Shortcuts have a lock on it. Including Factory Default.
Any and all help with this problem will be appreciated.
Thank you in advance

I posted this to the wrong board. Can it be move to the right one?
thank you

Windows XP can't connect to OfficeJet 4630 during installation

Just bought a new OfficeJet 4630 and am very excited to use its wireless features. I got it connected to our in-home wireless router (Netgear) very easily, typing the WEP key right into the printer's keypad. I was subsequently able to install it on my DELL Latitude, from which I can print wirelessly or plugged in to USB, as well as cloud printing and ePrinting. Test pages, alignment pages, etc., all have printed just fine. My wife's acer netbook is another story. She's running Windows XP and has hit a major snag in the installation process. Whether we install the software and drivers from the internet download location specific to the OfficeJet 4630 or with the included CD, it makes it past the step of installing software but encounters an error when it is time to connect to the printer. The software has us choose whether to connect wirelessly, over USB, or later, and following the on screen instructions for either wireless or USB leads to the same error: The computer is unable to connect to the printer at this time.
During installation, when we choose to connect wirelessly and the installation software shows us a list of network printers to choose from, the OfficeJet shows up and we can select it - we can also find it by typing in the IP Address (10.0.0.9) into the Advanced Search bar. We can type the IP address into the web browser and see the printer's EMS and edit various options. We've made sure that my wife's computer is on the Workgroup MSHOME (since I read somewhere that OfficeJets only like to work on that workgroup and not any others). I've followed every other possible instruction given by either HP or these forums (disabling firewalls, startup services, uninstalling and re-installing HP software, etc.) and still, every time, a connection error whether we use Wi-Fi or USB.
We are getting really desparate to use this beautiful machine to its fullest potential - someone please help!

What is the IP address of your modem? What is the IP address of the router? With a 10.x.x.x IP tells me you may have a double NAT situation at home. This basically means your router will change it's IP to 10.x.x.x because it's default IP is the same as the modem. Connect just to your modem and what is the IP? Now connect JUST your router, no other connection to the modem, and what is it's IP?
You can use a cmd prompt and just type in ipconfig. What is listed as the Default Gateway for both?
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I worked for HP but now I'm retired!

Scan resolution of PDF file from HP Officejet 4630

Hi, I'm running Mac OS9.1 and a HP Officejet 4630, and the HP Scan App. Appears to scan correctly, image in the App is good but when I save from the Scan app the PDF image is approx 4 times the size of the A4 page, ie when I open the PDF file only the top left quarter of the scanned page is visible and the text is enlarged and stretched slightly horizontally. I have tried a number of different scan resolutions and color depth options without any success

Robintonqld welcome to the forums!
I saw your post about the scanning issue you are having with your Officejet 4630 on Mavericks. I have some ideas that might help!
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Re-add the printer (not the AirPrint driver)
Test scan
Let me know how that works!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 4630: Error code 0XB00A7A4E and it's all it does.

Hello, my Officejet 4630 had some problems, yesterday it asked me if I wish to install ne w firmware and I thought this would solve the problems, so I clicked ok.Now it does not do anything anymore.It displays error code 0XB00A7A4E, and beeps all the time. I took out the USB, the power, waited... same thing.The Online forum says that one should open it and take out the cartridges, but when I open it, the cartridges do not come to the middle, to the "removable" area. So it is completely stuck.Any help? Thank you!

Hello , Welcome to the HP Community!I hope you have a pleasant experience here. I'd like to help you with the 0XB00A7A4E error that you are getting on your HP Officejet 4630 e-All-in-One printer. Errors such as the one you are experiencing can either be caused by a firmware issue, or a jammed carriage. It can be difficult to tell which. One of the most common fixes for a firmware error is to plug the printer directly into a wall outlet. The printer has a power moderator built in, so if it is plugged into a surge protector or battery backup, it often causes a power fluctuation. This can result in firmware errors similar to what you are experiencing. I'd recommend trying this first. If that doesn't immediately resolve the issue, I'll get you to check the cartridge carriage inside the printer. Is it locked in position? Are you able to move it at all? If you can move it, I recommend uninstalling and re-installing the cartridges. If not, I'd recommend contacting our HP Phone Support for further assistance:Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number I hope this helps!

HP All in One officejet 4630 not printing

Hi all,
I bought my officejet 4630 earlier and haven't been able to print anything at all. When I press print it sends it the document to the printer but a few minutes later comes back with an error message. It scans fine and is connected through a USB as a wireless connection is not available in my office.
After uninstalling it and then installing it again it did not pick the printer up on the HP software used to setup the printer however it was picked up by the PC which after attempting to print a document came back with the same error message as before.
Thanks

Hey @M1XCE ,
Welcome to the HP Forums!
I understand you're unable to print to your Officejet 4630 printer.
Can you tell me which operating system you are using?
It might also help to try another driver. Changing the driver to the one in my steps below will not remove product functionality:
Go to Devices and Printers.
Right click on the 4630 printer.
Select Printer Properties.
Click the Advanced tab.
Click the New driver button.
Click Next >
Click HP from the list on the left.
Click HP Deskjet 9800 from the list on the right.
Click Next >
Click Finish.
Close the Properties window with OK.
Test the printer.
Let me know if that helps.
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The Great Deku Tree
I work on behalf of HP.

HP Officejet 4630 - error 0x00000709

Hi,
we are on windows 7 and are trying to install a new officejet 4630 and are unable to set as the default printer, every time we try we get the following: Operation could no be completed (error 0x00000709). Double click the printer name and make sure the printer is connected to the network.
We are also unable to print PDF documenets as the printer is not being identfied in the drop down menu.
I have run the HP Scan Doctor and it is still stating that it is unable add printer to the network.
Hoping someone can please help.

@MVDragons, welcome to the forums!
I read your post about the 0x error code you see on your Officejet 4630. There is a possibility of a Carriage Jam, so please try out the steps in the Carriage Jam guide. If those steps do not help, the issue may be a printer failure or ink system failure, so also see the second guide.
A 'Carriage Jam' Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-O...
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 4630 Turns on then off again

When i turn on my printer, it seems to go through its usual startup routine. But when it gets to initializing the scanner, the carriage moves slightly and the rapidly "slams" back to it's starting position. My printer immediately powers off and the power button stops working. If I unplug the printer and then plug it back in, I can get the power button to work again, but it just repeats the process.

Hi , I see that you are experiencing issues with the printer's carriage slamming back into the starting position and then the printer turns off. I would like to help you. It sounds like a hardware issue, since the printer is slamming the carriage into the home position. I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. Please try the steps in this document to see if it will help resolve this issue. A 'Carriage Jam' Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Officejet 4630

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