Officejet 5610 not able to create custom print sizes

Hi -- I use my Officejet 5610 for both my work and my personal printing needs.  On my work computer which has Windows XP as the operating system,  when I got to Properties and Paper Options/Quality tab there is a button for me to select "Custom Size".   On my personal computer which has Vista Home Basic as the operating system there is no option on the Paper Options/Quality tab to choose a custom print size.  Is there a driver that I might be missing which would allow the custom print size on the Vista computer?  I'm trying to print envelopes which are 6" x 9" and nothing I do seems to work.  I have managed to print one envelope using Letter size but that took about 6 hours to get one printed.   My envelopes keep causing a paper jam -- which once cleared from the printer is still showing up as a jam on the computer and I have to re-boot the whole system to clear it.
Any suggestions would be greatly appreciated.
Thanks!

Hi,
Try the following
open solution center> Setting> Printer Settings> Print settings and you will find a custom option there and then create a new size and give it a name and when you print from any application you will see the new size reflection in the application. Are you not seeing the custom option as seen below?
I was an HP employee
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            auart(4)    type c,    " Sales Order Type
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            tdspras_5(2)  type c,
            text_5(500)   type c,    " Dispatch Marks/ Order Z019
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            text_6(500)   type c,    " Ordered By  Z003
            tdspras_7(2)  type c,
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            kvgr1(3)      type c,    " Industry
            kvgr2(3)      type c,    " customer BU
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      end of ty_err.
    types: begin of ty_t685a,
            kschl type kschl,
            krech type krech,
          end of ty_t685a.
                       INTERNAL TABLES
    ***header
    data:  g_krech_1(4)    type c,    " Calculation type for condition
           g_krech_2(4)    type c,    " Calculation type for condition
           g_krech_3(4)    type c.    " Calculation type for condition
          g_krech_4(4)    TYPE c,    " Calculation type for condition
          g_krech_5(4)    TYPE c,    " Calculation type for condition
          g_krech_6(4)    TYPE c,    " Calculation type for condition
          g_krech_7(4)    TYPE c,    " Calculation type for condition
          g_krech_8(4)    TYPE c,    " Calculation type for condition
          g_krech_9(4)    TYPE c,    " Calculation type for condition
          g_krech_10(4)   TYPE c,    " Calculation type for condition
          g_krech_11(4)   TYPE c,    " Calculation type for condition
          g_krech_12(4)   TYPE c,    " Calculation type for condition
          g_krech_13(4)   TYPE c,    " Calculation type for condition
          g_krech_14(4)   TYPE c,    " Calculation type for condition
          g_krech_15(4)   TYPE c,    " Calculation type for condition
          g_krech_16(4)   TYPE c,    " Calculation type for condition
          g_krech_17(4)   TYPE c,    " Calculation type for condition
          g_krech_18(4)   TYPE c,    " Calculation type for condition
          g_krech_19(4)   TYPE c,    " Calculation type for condition
          g_krech_20(4)   TYPE c.    " Calculation type for condition
    Items
    data:   g_krech_item_1(4)   type c,    " Calculation type for condition
            g_krech_item_2(4)   type c,    " Calculation type for condition
            g_krech_item_3(4)   type c.    " Calculation type for condition
           g_krech_item_4(4)   TYPE c,    " Calculation type for condition
           g_krech_item_5(4)   TYPE c,    " Calculation type for condition
           g_krech_item_6(4)   TYPE c,    " Calculation type for condition
           g_krech_item_7(4)   TYPE c,    " Calculation type for condition
           g_krech_item_8(4)   TYPE c,    " Calculation type for condition
           g_krech_item_9(4)   TYPE c,    " Calculation type for condition
           g_krech_item_10(4)  TYPE c,    " Calculation type for condition
           g_krech_item_11(4)  TYPE c,    " Calculation type for condition
           g_krech_item_12(4)  TYPE c,    " Calculation type for condition
           g_krech_item_13(4)  TYPE c,    " Calculation type for condition
           g_krech_item_14(4)  TYPE c,    " Calculation type for condition
           g_krech_item_15(4)  TYPE c,    " Calculation type for condition
           g_krech_item_16(4)  TYPE c.    " Calculation type for condition
    data: it_t685a  type standard table of ty_t685a.
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         it_bapi_condx     TYPE TABLE OF bapicondx,
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         it_bapi_shdlx     TYPE TABLE OF bapischdlx,
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    data:  wa_bapi_item       like line of it_bapi_item,
          wa_bapi_itemx      LIKE LINE OF it_bapi_itemx,
           wa_bapi_cond       like line of it_bapi_cond,
          wa_bapi_condx      LIKE LINE OF it_bapi_condx,
           wa_bapi_partner    like line of it_bapi_partner,
           wa_bapi_shdl       like line of it_bapi_shdl,
          wa_bapi_shdlx      LIKE LINE OF it_bapi_shdlx,
          wa_bapi_order_text like LINE OF it_bapi_order_text,
           wa_bapireturn      like line of it_bapireturn.
    *DATA: zmode(1) VALUE 'N'.
    data: it_header      type standard table of ty_header.
    *DATA: it_temp_header TYPE STANDARD TABLE OF ty_header.
    data: it_item        type standard table of ty_item.
    *DATA: it_temp_item   TYPE STANDARD TABLE OF ty_item.
    data: it_err         type standard table of ty_err.
    data: it_fline1 type standard table of tline,
          wa_fline1 type tline.
    data: it_thead1 type thead.
    data: it_fline2 type standard table of tline,
          wa_fline2 type tline.
    data: it_thead2 type thead.
    data: it_fline3 type standard table of tline,
          wa_fline3 type tline.
    data: it_thead3 type thead.
    data: it_fline4 type standard table of tline,
          wa_fline4 type tline.
    data: it_thead4 type thead.
    data: it_fline5 type standard table of tline,
          wa_fline5 type tline.
    data: it_thead5 type thead.
    data: wa_header         like line of it_header,
          wa_item           like line of it_item,
          wa_err            type ty_err,
         wa_bill           LIKE LINE OF it_bill,
         wa_bill1          LIKE LINE OF it_bill,
          wa_iterr          like line of it_err,
          wa_t685a          like line of it_t685a.
         wa_bill_item TYPE ty_bill_item.
    data: it_schedule_line  type standard table of ty_schedule_line,
          wa_schedule_line type ty_schedule_line.
    data: sales_order_no     type bapivbeln-vbeln.
    data: ext_sales_order_no type bapivbeln-vbeln.
    Variable to be used to separate the fields which are concatenated by a
    runtime character
    *DATA: g_tabchar(1) TYPE c VALUE cl_abap_char_utilities=>horizontal_tab.
    *DATA: wa_truxs_t_text_data TYPE truxs_t_text_data.
    *DATA: g_filename      TYPE string,
         g_path          TYPE string,
         g_fullpath      TYPE string,
         g_user_action   TYPE i,
         g_file_encoding TYPE abap_encoding.
    *DATA : g_text(8192),
    data : g_mstring1(100) type c,
          g_mstring2(100) type c,
          g_mstring3(100) type c,
          g_mstring4(100) type c,
          g_mstring5(100) type c.
    data: g_count1 type ebelp,
          g_str_count1(6) type c.
    data: g_count type ebelp,
          g_str_count(6) type c.
    *DATA: f_subrc      LIKE sy-subrc,
         f_subrc1     LIKE sy-subrc,
         f_error(500) TYPE c,
         item1(27)    TYPE c,
         item2(27)    TYPE c,
         item3(27)    TYPE c,
         item4(27)    TYPE c,
         i            TYPE ekpo-ebelp.
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         g_billplan_item TYPE c.
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    selection-screen begin of block frame1 with frame title text-001 .
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               p_file2 type rlgrap-filename, "OBLIGATORY, "Item Data.
               p_file3 type rlgrap-filename,            "Schedule line.
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    wa_bapi_header-incoterms2   =  wa_header-inco2.
    wa_bapi_header-price_date   =  wa_header-prsdt.    " Pricing date
    wa_bapi_header-currency     =  wa_header-waerk.    " Document Currency
    wa_bapi_header-sales_grp  =  wa_header-vkgrp. " Sales group
    wa_bapi_header-price_list   =  wa_header-pltyp. " Price list type
    wa_bapi_header-cust_group   =  wa_header-kdgrp.   " Cust Group
    wa_bapi_header-ship_type    =  wa_header-vsart.   " Shipping Type
    wa_bapi_header-purch_no_s   =  wa_header-bstkd_e. " Ship-to-party po number
    wa_bapi_header-collect_no   =  wa_header-submi.   " Collective No.
    wa_bapi_header-name         =  wa_header-bname.   " Name
    wa_bapi_header-ref_1        =  wa_header-ihrez.   " Your Reference
    wa_bapi_header-cust_grp1    =  wa_header-kvgr1.   " Industry
    wa_bapi_header-cust_grp2    =  wa_header-kvgr2.   " Customer BU
    *ENDFORM.                    " f_header
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        wa_bapi_partner-partn_role = 'AG'.
        wa_bapi_partner-partn_numb = '0000666666'.
        wa_bapi_partner-itm_number = '000000'.
        append wa_bapi_partner to it_bapi_partner.
        clear wa_bapi_partner.
    ENDIF.
      call function 'CONVERSION_EXIT_ALPHA_INPUT'
        exporting
          input  = wa_header-partner_2
        importing
          output = wa_header-partner_2.
    IF wa_header-partner_2 IS NOT INITIAL.
        wa_bapi_partner-partn_role = 'WE'.
        wa_bapi_partner-partn_numb = '0000666666'.
        wa_bapi_partner-itm_number = '000000'.
        append wa_bapi_partner to it_bapi_partner.
        clear wa_bapi_partner.
    ENDIF.
      perform f_item.
    data : order_items_inx type table of bapisditmx with header line.
      order_items_inx-material          = 'X'.  "
      order_items_inx-target_qty        = 'X'.  "
      order_items_inx-comp_quant        = 'X'.  "
      order_items_inx-trgqty_den        = 'X'.
      order_items_inx-rnddlv_qty        = 'X'.
    order_items_inx-updateflag = 'I'.
    order_items_inx-target_qu = 'X'.
      order_items_inx-plant             = 'X'.  "
      append order_items_inx.
      call function 'BAPI_SALESORDER_CREATEFROMDAT2'
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          salesdocumentin = 'MX11111152'
      order_header_in      = wa_bapi_header
             order_header_inx     = wa_bapi_headerx
      importing
      salesdocument        = sales_order_no
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      return               = it_bapireturn
      order_items_in       = it_bapi_item
      order_items_inx      =  order_items_inx
      order_partners       = it_bapi_partner
       order_conditions_in  = it_bapi_cond.
      if sy-subrc is initial.
      commit work.
      endif.
    *&      Form  f_item
          text
    form f_item .
      call function 'CONVERSION_EXIT_ALPHA_INPUT'
        exporting
          input  = wa_item-posnr
        importing
          output = wa_item-posnr.
      wa_item-posnr = '000010'.
    IF sy-subrc EQ 0. "IS INITIAL.
      move wa_item-posnr to g_str_count."commented out by shakti
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      wa_bapi_item-itm_number        =  wa_item-posnr.  " Line item
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    wa_bapi_item-division          = wa_item-spart.
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      wa_bapi_item-purch_date        = sy-datum.   " po date
      wa_bapi_item-purch_no_s        = 'MX11111112'. " Ship-to-party po number
      wa_item-matnr = 'MAXIMO_SERVICE'.
      call function 'CONVERSION_EXIT_MATN1_INPUT'
        exporting
          input        = wa_item-matnr
        importing
          output       = wa_item-matnr
        exceptions
          length_error = 1
          others       = 2.
      if sy-subrc is initial.
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      wa_bapi_item-target_qty        = '1'. " Order qty
      wa_bapi_item-comp_quant = '1'.
      wa_bapi_item-target_qu = 'EA'.
        wa_bapi_item-fixed_quan = '1'.
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    wa_bapi_item-trgqty_den        = '1'.
    wa_bapi_item-rnddlv_qty        = wa_item-kwmeng.
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         input  = wa_item-ps_psp_pnr
       IMPORTING
         output = wa_item-ps_psp_pnr.
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       wa_bapi_item-wbs_elem          = wa_item-ps_psp_pnr.
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      wa_bapi_item-item_categ        = 'ZMAX'.
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    wa_bapi_item-exchg_rate        = wa_item-kursk.
      wa_bapi_item-plant             = '2090'.   " Plant
      wa_bapi_item-ship_point        = 'FN11'.   " Shipping point
    wa_bapi_item-store_loc         = wa_item-lgort.   " stg loc
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    REPLACE ALL OCCURRENCES OF  ',' IN wa_item-brgew WITH '.'.
    wa_bapi_item-net_weight        = wa_item-ntgew.  "
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        exporting
          input    = wa_item-gewei
          language = sy-langu
        importing
          output   = wa_item-gewei.
       EXCEPTIONS
         unit_not_found = 1
         OTHERS         = 2.
    IF sy-subrc <> 0.
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      wa_bapi_item-untof_wght        =  'KG'.  " weight unit
      replace all occurrences of  ',' in wa_item-kursk with '.'.
      replace all occurrences of  ',' in wa_item-kurrf with '.'.
    wa_bapi_item-profit_ctr        = wa_item-prctr.   " Profit center
    wa_bapi_item-resanalkey        = wa_item-abgrs.   " RESULT ANALYSIS KEY
    wa_bapi_item-cstg_sheet        = wa_item-kalsm_k. " COSTING SHEET
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    Thanks & regards,
    Chetan

    see the following to create sales order:-
    *& Report  ZSALESORDER
    *&DEVELOPED BY JANI KRUPA 4.10.2008
    REPORT  ZSALESORDER.
    Parameters
    Sales document type
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text FOR FIELD p_auart.
    PARAMETERS: p_auart TYPE auart OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Sales organization
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text1 FOR FIELD p_vkorg.
    PARAMETERS: p_vkorg TYPE vkorg OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Distribution channel
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text2 FOR FIELD p_vtweg.
    PARAMETERS: p_vtweg TYPE vtweg OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Division.
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text3 FOR FIELD p_spart.
    PARAMETERS: p_spart TYPE spart OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    SKIP 1.
    Sold-to
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text4 FOR FIELD p_sold.
    PARAMETERS: p_sold  TYPE kunnr OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Ship-to
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text5 FOR FIELD p_ship.
    PARAMETERS: p_ship  TYPE kunnr OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    SKIP 1.
    Material
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text6 FOR FIELD p_matnr.
    PARAMETERS: p_matnr TYPE matnr   OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Quantity.
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text7 FOR FIELD p_menge.
    PARAMETERS: p_menge TYPE kwmeng  OBLIGATORY.
    SELECTION-SCREEN END OF LINE.
    Plant
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text9 FOR FIELD p_plant.
    PARAMETERS: p_plant TYPE werks_d .
    SELECTION-SCREEN END OF LINE.
    Complete Deliver
    SELECTION-SCREEN BEGIN OF LINE.
    SELECTION-SCREEN COMMENT 2(20) v_text10 FOR FIELD p_autlf.
    PARAMETERS: p_autlf TYPE autlf DEFAULT 'X'.
    SELECTION-SCREEN END OF LINE.
    Data declarations.
    DATA: v_vbeln            LIKE vbak-vbeln.
    DATA: header             LIKE bapisdhead1.
    DATA: headerx            LIKE bapisdhead1x.
    DATA: item               LIKE bapisditem  OCCURS 0 WITH HEADER LINE.
    DATA: itemx              LIKE bapisditemx OCCURS 0 WITH HEADER LINE.
    DATA: partner            LIKE bapipartnr  OCCURS 0 WITH HEADER LINE.
    DATA: return             LIKE bapiret2    OCCURS 0 WITH HEADER LINE.
    DATA: lt_schedules_inx   TYPE STANDARD TABLE OF bapischdlx
                             WITH HEADER LINE.
    DATA: lt_schedules_in    TYPE STANDARD TABLE OF bapischdl
                             WITH HEADER LINE.
    DATA: lt_schedules_ink    TYPE STANDARD TABLE OF bapisdhead1
                             WITH HEADER LINE.
    Initialization.
    INITIALIZATION.
    v_text   = 'Order type'.
    v_text1  = 'Sales Org'.
    v_text2  = 'Distribution channel'.
    v_text3  = 'Division'.
    v_text4  = 'Sold-to'.
    v_text5  = 'Ship-to'.
    v_text6  = 'Material'.
    v_text7  = 'Quantity'.
    v_text9  = 'Plant'.
    v_text10 = 'Complete delivery'.
    Start-of-selection.
    START-OF-SELECTION.
    Header data
    Sales document type
      header-doc_type = p_auart.
      headerx-doc_type = 'X'.
    Sales organization
      header-sales_org = p_vkorg.
      headerx-sales_org = 'X'.
    Distribution channel
      header-distr_chan  = p_vtweg.
      headerx-distr_chan = 'X'.
    Division
      header-division = p_spart.
      headerx-division = 'X'.
      headerx-updateflag = 'I'.
    *Complete delivery
        header-COMPL_DLV = p_autlf.
        header-COMPL_DLV = 'X'.
    Partner data
    Sold to
      partner-partn_role = 'AG'.
      partner-partn_numb = p_sold.
      APPEND partner.
    Ship to
      partner-partn_role = 'WE'.
      partner-partn_numb = p_ship.
      APPEND partner.
    ITEM DATA
      itemx-updateflag = 'I'.
    Line item number.
      item-itm_number = '000010'.
      itemx-itm_number = 'X'.
    Material
      item-material = p_matnr.
      itemx-material = 'X'.
    Plant
      item-plant    = p_plant.
      itemx-plant   = 'X'.
    Quantity
      item-target_qty = p_menge.
      itemx-target_qty = 'X'.
    item category
      itemx-ITEM_CATEG = 'X'.
      APPEND item.
      APPEND itemx.
      ITEM DATA
      itemx-updateflag = 'I'.
    Line item number.
      item-itm_number = '000020'.
      itemx-itm_number = 'X'.
    Material
      item-material = p_matnr.
      itemx-material = 'X'.
    Plant
      item-plant    = p_plant.
      itemx-plant   = 'X'.
    Quantity
      item-target_qty = p_menge.
      itemx-target_qty = 'X'.
      APPEND item.
      APPEND itemx.
      Fill schedule lines
      lt_schedules_in-itm_number = '000010'.
      lt_schedules_in-sched_line = '0001'.
      lt_schedules_in-req_qty    = p_menge.
      APPEND lt_schedules_in.
      Fill schedule line flags
      lt_schedules_inx-itm_number  = '000010'.
      lt_schedules_inx-sched_line  = '0001'.
      lt_schedules_inx-updateflag  = 'X'.
      lt_schedules_inx-req_qty     = 'X'.
      APPEND lt_schedules_inx.
      Fill schedule lines
      lt_schedules_in-itm_number = '000020'.
      lt_schedules_in-sched_line = '0001'.
      lt_schedules_in-req_qty    = p_menge.
      APPEND lt_schedules_in.
      Fill schedule line flags
      lt_schedules_inx-itm_number  = '000020'.
      lt_schedules_inx-sched_line  = '0001'.
      lt_schedules_inx-updateflag  = 'X'.
      lt_schedules_inx-req_qty     = 'X'.
      APPEND lt_schedules_inx.
    Call the BAPI to create the sales order.
      CALL FUNCTION 'BAPI_SALESDOCU_CREATEFROMDATA1'
           EXPORTING
                sales_header_in     = header
                sales_header_inx    = headerx
           IMPORTING
                salesdocument_ex    = v_vbeln
           TABLES
                return              = return
                sales_items_in      = item
                sales_items_inx     = itemx
                sales_schedules_in  = lt_schedules_in
                sales_schedules_inx = lt_schedules_inx
                sales_partners      = partner.
    Check the return table.
      LOOP AT return WHERE type = 'E' OR type = 'A'.
        EXIT.
      ENDLOOP.
      IF sy-subrc = 0.
        WRITE: / 'Error in creating document'.
      ELSE.
    Commit the work.
        COMMIT WORK AND WAIT.
        WRITE: / 'Document ', v_vbeln, ' created'.
      ENDIF.

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