OfficeJet 5740 and Windows XP Installation.

Windows XP SP2 32-Bit
AMD Athlon 64 FX-60
2 GB Ram
Unable to print test pages.
Unable to print a simple text file. Return error "The handle is invalid"
Installed through wireless network.
My Windows 7 computer sees and prints fine.
Uninstalled, installed through USB. Same problems on the XP.
Uninstalled software, deleted printers, disconnected printer. Reboot. Install drivers from HP's website (2014-09-10 , Version34.2, 179.35M). Reboot, connected printer through USB, finds printer, everything looks fine. Still same problem.
Installed "HP Print and Scan Doctor" with no solution.
I have also tried the basic drivers "OJ5740_Basicx86_117.exe" resulting in the same problem.
I have also tried to share the printer from my Windows 7, from the XP computer connect to the shared Win7 printer, but still doesn't work.
Also tried to add the printer using the IP. It installs, but when trying to print, same problem.
Please help !

Welcome to the forums!
@HP-OJ-5740-ARGH
I understand your HP Officejet 5740 is not functioning properly, and I'd like to try to help!
As I read your post, you mentioned that test pages will not print, which is first concerning as this points out a hardware problem. The hardware issue will need to be dealt with first and resolved before any software troubleshooting can be done.
I would suggest a power reset to start with and then try making a couple of copies after the printer starts back up.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Please let me know if the copies work and we will go from there
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Officejet 6110 and Windows Vista lost communication

I have used this printer with this computer for years. It is an HP Officejet 6110 and Windows Vista. No problems and prints all the time using the built in driver that came with Vista. We powered the computer and the printer down. Moved them to the other wall, 6 feet. Plugged them back in, excatly, all same ports and cords, and when you print the spooler shows "Print - Error". Only message and no more details. Thought maybe cable for printer bad but tried one form a different computer and same thing. Uninstalled printer and when rebooted Windows did not see it to Auto install. Told Windows to search for new hardware and it found nothing. Turned printer off and tried reboot and still nothing. Tried manually adding and choosing old port, and nothing. Looked all over web and did not see solution. Went in to safe mode and printer not listed. Where can we go to completely remove printer so Windows will find new hardware and reinstall properly?

Hi RFG1022,
Thanks for getting back to me with the printer information. Much appreciated.
What I would like to do is go step by step through a series of troubleshooting steps with you.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The next step would be to remove the usb cable from the printer and from the computer and leave it disconnected until further notice.
Please click on the following link for Uninstalling the Printer Software.
Once the uninstall is complete, reboot the computer so the changes take affect.
When the computer is back up and running, disable any firewalls or anti virus protection you may have running so that we don't have any conflicts with the reinstall.
The next link is for the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.
Save the file the desktop so that it creates its own icon. Double click the new icon and follow the instructions. The install will prompt you as to when to connect the usb cable or wireless option so please do not connect the usb until asked to do so.
If you have any other questions, please let me know.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Incomplete print jobs with HP Officejet v40 and Windows 7

I've seen this problem posted but no solution yet. I have upgraded my laptop to a Windows 7 and my trusty old HP Officejet v40 will not print a complete page. It worked great with XP. The drivers are supposedly updated. Please help! Thanks.

Same problem here, using an HP OfficeJet v40 under Windows 7 Ultimate 64Bit.
The device works superb under Win XP, there's no problem at all with the hardware. Also, it is listed on the Windows7 compatibility list (also for 64Bit) and reported as fully supported by the new OS.
As suggested on the HP download page, I installed the driver automatically via Windows Update. The device gets recognised as an OfficeJet v30 model, the printer part needs a second update attempt but is then successfully installed as the other device parts.
Problem: Any printouts come out incomplete and the spooler reports an error. Changing the driver manually to the correct v40 model (can also be done via Windows Update) doesn't change this behaviour.
During installation there are quite a few error recorded by windows, and with some of the spooler print errors, there was an event ID 372 triggered. The error code returned by the print processor (Param 10) is 2147500037, Param11 simply says "Unknown Error" - maybe this helps identifying what the issue is.
If I had to guess I'd say it's a driver problem. I also ran the HP Print Diagnostics Utility, which didn't report any problems with the printer. There is a number of message boards around the Net where quite a lot of people ask for a solution to this particular problem. None of the inofficial suggestions I found there (like restarting the spooler service, or bypassing the spooler entirely) helped.
I'm aware that this particular model is probably no longer fully supported by HP. However, it's still a great device for me which I'd like to use on one of my workstations. I also think at least the basic functions should work when the device is supposed to be compatible with Windows 7.
It would be great if someone from HP Support could advise what to do here, thanks.

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet J4680 and windows 8.1

I went to the drivers section for my OfficeJet J4680 printer and downloaded the Full download for the printer so that I could install in on my new windows 8.1 64bit desktop pc. I had not problem installing or connecting the printer to the desktop (wireless connection only) and I can print. However, when I clicked to use the HP Solution Center I get a message that the HP Solution Center cannot run because my device installation is not complete. I did the same installation process that I had done on my old desktop running XP Pro and on the laptop running Vista Home Premium. But I get that message when trying to use the Solution Center on my new desktop running Windows 8.1 (64bit) Home version.
I did find some information at http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/how-to-install-hp-j4680-printer-... regarding how to install the J4680 on Windows 8. However, I can't get any of the links from that page to even load. I am actually having all sorts of issues getting any of the HP pages to load - but I can access anything else on the internet without any issues.
I am guessing that there is an issue with HP links today, so I will try those steps at a later date (if in fact that is what I need to do to resolve the issue for the Solution Center not working on my Windows 8.1 64bit Home desktop).
Am I missing something? I do have the drivers for the printer (for the Vista laptop) available but I am guessing that those drivers will not work.
How do I get the Solution Center to work in Windows 8.1? The rest of that message states.... Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the start menu. There is no Help file in the start menu of the HP printer and I did check the HP update and it states that there are no new updates available for my system and that the drivers and software are up to date.
I am not sure what I should be entering in the MS Help section regarding this problem and it does state the HP help files
Any help would be so very much appreciated. Thank You

Hello @lmhjcr , Welcome back to the Forums! I hope you enjoy your experience
I noticed your posts about the error message "the device installation is incomplete" you are seeing when you attempt to install your printer on Windows 8.1. I am going to share some of my suggestions with you.
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
I hope my post was helpful, thank you for posting in the community!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 6310 and windows 8.1 rt

how do i get my hp officejet 6310 to connect wirelessly to my surface 2 running windows 8.1rt. right now it cant find the printer. before the last update it did.

Hi frank8122, welcome to the HP Forums. Windows RT uses print drivers that are already in the operating system. If it is going to work, you can go to "Step two: Install the software" and follow the Windows RT instructions for "Wired (Ethernet) or wireless connection": Install the Printer Software in Windows RT or Windows 8 on a Tablet.
If that does not work, then the printer is not supported to work in Windows RT 8.1.
TwoPointOh
I work on behalf of HP
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Double sided printing on HP officejet 7410 and windows 8.1

I recently had to upgrade to a new computer with Windows 8.1 and after downloading the driver for my old HP Officejet 7410 All in One WITH the double sided printing attachment, I cannot get it to print on both sides automatically, as in the printer setup there is only "print one page" or manually print double sided. I continue to get the manual print instructions to turn the pages over. I have downloaded the driver twice and cannot find an option for the double sided driver. The printer still prints double sided automatically with the other old computer i have.
Help ~ wanting to print double sided!

I have the same problem. I have the HP Officejet 7410 that supports automatic double sided printing. I recently upgraded to Windows 8.1. I installed the most recent software and drivers from the HP support site. But automatic double sided printing is no longer an option. What's up with that HP? How about a fix?

HP Officejet 6600 and Windows 8.1

Hi
Since going to Windows 8, my Officejet appears in the "more" section of the printers, and not on the first list, even though there is room which is very annoying. When I upgraded to Windows 8.1 I had the @ & " keys swapped, which I put down to the 8.1 upgrade. However, since then, I have found that if I install the printer from the devices screen, the above problems disappear but if I do it from the HP driver they re-appear. I want to use the HP driver as it gives me all the functionality - the other one appears to only give me basic print. I am no technical guru so any help would be appreciated.
Thanks

Hello gupberger,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand the printer driver options are not what you would like. I will do my best to assist you! I would uninstall whatever driver is installed and then install the correct printer driver with the Printer Install Wizard. All you have to do is download the tool and follow the instructions provided: HP Printer Install Wizard for Windows
Please let me know your results. Also, please provide a screen shot of what you are referring to if the issue isn't resolved. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

HP 8500 Officejet Pro and Windows 8

I just purchaes a New HP Laptop with windows 8 and I cant get my printer to work. If I reinstall the driver It may work for 2 or 4 print jobs and that is it I really like this printer and do not want to purcahse another one HELP

Hi @heavyparts,
Welcome to the HP Forums!
I understand that your HP Officejet 8500 will only work for 2-4 print jobs, and I am happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet 6100 and Windows 8.1

I am sorry if this question has already been asked and answered but I have spent days trying to solve my particular problem.
I have a private network at home, with an HP XP laptop, Windows 8 laptop, iPod and two Android mobile phones with of course an HP Office 6100 printer. I can print from each device without any problems.
Then I upgraded my main Laptop to Windows 8.1. I reinstalled the HP printer driver but I now can’t print from the Windows 8.1 laptop. When I try, I get the error message Unable to communicate with printer.
I have tried to reinstall the driver OJ6100_1321.exe. When I do this, the printer can’t be found. If I search with the printer name, it also can’t be found; only if I enter the IP Address, can the installation proceed. Unfortunately after such an installation, the same error appears.
The Print and Scan Doctor HPPSdr.exe does find the printer with the correct IP Address and is installed. I press Fix Printing. All the items in the left column have a green tick. I press Test Print. No test print is printed.
I then tried the Printer Install wizard for Windows hppiw.exe. This utility finds the printer. I press next. The next screen says “The current HP software is already installed but the basic functionality driver appears to be missing or incorrectly configured. I have tried everything on the following page.
The utility to manage the printer, like see how much ink is in the cartridges says that two way communication with the printer is not possible.
I have tried all this with the firewall turned off but without success.
The only different between this laptop and the rest of the devices is Windows 8.1
Some help would be very very much appreciated.
Lawrence.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OfficeJet k80xi and Windows 8.1 Pro

I cannot get a full page printed before I get an error message. I am using a USB cable in a 2.0 port. I was given a solution from the HP Support Forum dated 5-29-2015 by Gemini02. I downloaded the driver but when I select "Use an existing port" the drop down does not offer "USB". I am offered LPT 1 through 4; COM 1 through 4; FILE; DOT4-001 & 002; FOX-IT PDF; nul & PORT PROMPT. Can you please advise me what port I should use? Also what do I set as my default, the printer or the driver? I have tried the different LPT ports, removing the printer and driver and reinstalling, used the HP Print Doctor...I am not tech saavy please help me. This is an excellent printer, copier, etc. there must be a way to get the computer and printer "talking". Thank you!

Here is the forum for you

Officejet 5740 from mac OS 10.5.8

I just purchased an Officejet 5740. I set it up as a network printer using a Windows 7 laptop. I have been able to print from the laptop and from a Windows 7 desktop but I have not been able to find a driver to install the printer to my wife's MAC laptop. The MAC is running OS 10.5.8. I have updated the MAC OS but cannot find a driver for this printer. Is the driver available? If there is not a driver for this printer is there another driver that would at least allow printing from thr MAC is not copying or scanning?

Hi @Ed_S,
Welcome to the HP Forums!
I understand that you are looking for a driver for your HP Officejet 5740 for your Mac OS X 10.5.8 computer. I am happy to look into this for you!
According to your printer's specifications found at this website, Printer Specifications for the HP ENVY 5640, 5660, 7640, and Officejet 5740 and 8040 e-All-in-One Pr.... The minimum system requirements for Mac are:
OS X v10.10 Yosemite
OS X v10.9 Mavericks
OS X v10.8 Mountain Lion
OS X v10.7 Lion
So I am sorry to say there does not appear to be any drivers available for this printer on Mac OS X 10.5.8.
The best options are to either upgrade the Operating System to Mac OS X 10.7. (If your hardware allows it). Or to upgrade the printer to one that has drivers available for Mac OS X 10.5.8.
Hope this information clears things up, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet 5740 unable to connect to network

I have tried changing router settings, but the printer will not connect.

Hello @kbcga Welcome to the HP Forums
I read your post about your Officejet 5740 not connecting. As you mentioned that you have tried to change router settings, the printer may not be connecting to the network. If you are seeing a message that states "Unable to find printer", I would suggest following all of the steps, in order, from the guide I have posted below.
An 'Unable to Find the Printer' Error Displays for the HP ENVY 7640, Officejet 5740, and Officejet 8...
If you continue to run into any troubles, please respond to me with all of the important details, and error messages and where exactly you are seeing them.
Have a fantastic day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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HP Officejet H470btw with Windows RT and wireless

Hi,
I am trying to think of a workaround to get my Windows RT to print wirelessly to my HP Officejet H470btw. I have a HP bluetooth USB adapter but not the WIFI one. Even though the printer appears in the Control Panel - Devices and Printers via USB and Bluetooth, I get a message that it's 'not compatible with this version of windows'.
So I take it then that the driver is not available for RT and no matter what print server hardware wireless connectivity workaround I do, even with AIO Sofware, my printer will never been seen by Windows RT ARM tablets.
Am I correct?
Thanks
Lee
This question was solved.
View Solution.

Hi LeeJenson,
Wishful thinking on my part I guess
I did a little more digging and found the following information from this document; Supported Printers for Windows 8 and Windows 8.1
Looks like this confirms your original statement.
"So I take it then that the driver is not available for RT and no matter what print server hardware wireless connectivity workaround I do, even with AIO Software, my printer will never been seen by Windows RT ARM tablets.
Am I correct"
Thank you though for taking the time to work with me and for reaching out to the HP Forums.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

OfficeJet 5740 and Windows XP Installati​on.

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