Officejet 5740 Scanning Issue

I am having scanning issues. I just purchased this printer in February 2015. I am trying to figure out how I can use the document feeder to scan. When I place the documents into the document feeder and press scan and then choose the networked computer I want to scan to, the document feeder will not feed the documents onto the glass. The scanner scans (with no document on the glass) and I get a blank scan sent to the computer as a .jpg. I want the scans to come through as .pdf. So in theory this is a 2 part question.
1. How to scan using the document feeder?
2. How to save the scan as a .pdf?
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Thanks for your help. I figured that out on my own, not the resolution I was hoping for. Sometimes I bring my work laptop home and didn't want to install the Full Software onto my work laptop. But if that is the only way I can resolve my issue, then I guess it will have to be done.
Thanks again!

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HP Officejet 5740 Scan Noise

My brand-new HP Officejet 5740 (which has the latest firmware) seems rather grumbly/rumbly when it scans. It's not very smooth-sounding. Copying, however, has a less loud grumbly/rumbly sound.
5740 owners/users/HP employees: I know sound is subjective, but is this normal? I don't scan that often and could get used to the sound if that is a "normal" sound, but if it is an indicator of something being wrong...
(Note: I have also recently been using a HP Officejet 6830, and it is much quieter/smoother-sounding when scanning.)

Hey @HPPrinterUser10,
Thanks for posting in the HP Support Forum.
I understand that you're finding your HP Officejet 5740 e-All-in-One Printer to be loud when it scans. I would like to assist you with this.
Is your printer situated on a flat, stable, 'wobble-free' table or desk? Sometimes printer location can contribute to the overall audio output of regular printer functions.
I do have access to both of the printers you're referring to and was able to test scan from each. The sound quality and volume output seemed pretty close between the two units. If I am interpreting the 'Acoustics' specifications presented in each model's datasheet correctly, the 5740 is rated to be slightly louder. Click here and here for reference.
In your setup, I would only be concerned if the printer's emitting a squealing sound or grinding sound, as this would indicate a potential hardware issue.
So, to answer your question more directly, I wouldn't be overly concerned about the sound of your 5740 scanning unless it intensifies or if it's concurrent with a decrease in functionality.
I hope this helps. Let me know if you have any further questions or run into any issues - I'm always happy to assist.
Have a great day!
E-roq
I work on behalf of HP.
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Cannot scan to my Macbook Pro using my new HP Officejet 5740 e

Just installed my new all-in-one printer. I cannot scan to my computer, a Macbook Pro. Neither can I enable "Scan to computer", although I have confirmed that I have the latest software and drivers.
Not that impressed I have to say!!
JFM2015
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Hello JFM2015 ,
Welcome to the HP Forums.
I see that you are having some scanning issues when attempting to scan to your Mac.
I suggest we start off from scratch.
Remove the usb cable from both Mac and printer and leave it disconnected until further notice.
The first link that I have for you gives instructions on How to reset the printing system.
The next step that we are going to take is to Repair disk permissions.
Once the first two steps are done, we will then go and download and install the HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers.
The installation will give you connection options so please do not connect any cables until prompted to do so.
Write me back and let me know you made out.
Cheers,
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W a t e r b o y 71
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Why does my brand new HP Officejet 5740 have extremely poor quality scan results?

My brand new HP Officejet 5740 has extremely poor quality scan results!
Excessive and unacceptable amounts of white specs appear in the resulting jpegs, of what are perfectly clean, orignal, dark, documents, pages and photos, when placed into the scanner. Why is this happening???
Has anyone else experienced this problem? If so, how did you resolve it?

Hi @mpstone1,
Welcome to the HP Support Forums! I see you are not happy with the scan quality on your new HP Officejet 5740, when you scan something you are getting alot of white specs.
I would like you to first perform a Hard Reset on the OJ 5740:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Please continue here: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, complete the steps listed, make sure the scanner lid is fully down when powering on, do not lift the lid until the printer is fully initialzied.
If after the troubleshooting has been done the copy quality has not improved, contact our technical support at 800-474-6836 as it may be the hardware and you would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
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Scanning directly into Photoshop Elements 8 from Officejet 5740

I just installed an Officejet 5740 All-In-One. I did the standard install and am able to print fine. I would like to be able to scan directly into Adobe Photoshop Elements 8 running on Mac OSX 10.10. When I go to the File>Import menu, the new device doesn't show up. Is there something else that I need to install or configure for this to work?

Hey , Welcome to the HP Support Forums!
I understand that you are experiencing issues when scanning from your HP Officejet 5740 e-All-in-One Printer to Adobe Photoshop Elements 8 on your Mac OS X 10.10 computer. I would like to assist you today with resolving this scanning issue. Now, your product is fully supported when scanning through the HP Scan software and the Mac Scan software on your computer. Therefore, to start troubleshooting I would like you to confirm that the supported software functions with your machine. Can I please have you follow the steps below. To start troubleshooting please click here. Once the support document opens please click the drop down for 'Scanning a Photo or Document'. Next, follow the steps listed to complete the scan under the supported HP Scan or HP Utility Software. If the scanner fails to perform under the HP software then a driver issue may be occuring. Should this be the case please follow the steps below to confirm that the correct HP Officejet driver is being utilised by your printer and not the Apple Airprint driver.
1. Click the Apple menu, and then click System Preferences. 2. Click Print & Scan, and then check if the name of your printer displays in the Printers list. 3. Click the name of your printer, click the minus sign (), and then delete the printer. 4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer, 5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that the Officejet driver is selected and not the Airprint. 6. Click Add to add the printer to the list. Once the printer has been confirmed as installed with the HP driver, please test scanning through the HP Scan software again. Once you're able to scan successfully through the HP Scan software please test scanning through the Adobe Photoshop software again. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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Officejet 5740 from mac OS 10.5.8

I just purchased an Officejet 5740. I set it up as a network printer using a Windows 7 laptop. I have been able to print from the laptop and from a Windows 7 desktop but I have not been able to find a driver to install the printer to my wife's MAC laptop. The MAC is running OS 10.5.8. I have updated the MAC OS but cannot find a driver for this printer. Is the driver available? If there is not a driver for this printer is there another driver that would at least allow printing from thr MAC is not copying or scanning?

Hi @Ed_S,
Welcome to the HP Forums!
I understand that you are looking for a driver for your HP Officejet 5740 for your Mac OS X 10.5.8 computer. I am happy to look into this for you!
According to your printer's specifications found at this website, Printer Specifications for the HP ENVY 5640, 5660, 7640, and Officejet 5740 and 8040 e-All-in-One Pr.... The minimum system requirements for Mac are:
OS X v10.10 Yosemite
OS X v10.9 Mavericks
OS X v10.8 Mountain Lion
OS X v10.7 Lion
So I am sorry to say there does not appear to be any drivers available for this printer on Mac OS X 10.5.8.
The best options are to either upgrade the Operating System to Mac OS X 10.7. (If your hardware allows it). Or to upgrade the printer to one that has drivers available for Mac OS X 10.5.8.
Hope this information clears things up, and have a good day!
RnRMusicMan
I work on behalf of HP
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OfficeJet 5740 and Windows XP Installation.

Windows XP SP2 32-Bit
AMD Athlon 64 FX-60
2 GB Ram
Unable to print test pages.
Unable to print a simple text file. Return error "The handle is invalid"
Installed through wireless network.
My Windows 7 computer sees and prints fine.
Uninstalled, installed through USB. Same problems on the XP.
Uninstalled software, deleted printers, disconnected printer. Reboot. Install drivers from HP's website (2014-09-10 , Version34.2, 179.35M). Reboot, connected printer through USB, finds printer, everything looks fine. Still same problem.
Installed "HP Print and Scan Doctor" with no solution.
I have also tried the basic drivers "OJ5740_Basicx86_117.exe" resulting in the same problem.
I have also tried to share the printer from my Windows 7, from the XP computer connect to the shared Win7 printer, but still doesn't work.
Also tried to add the printer using the IP. It installs, but when trying to print, same problem.
Please help !

Welcome to the forums!
@HP-OJ-5740-ARGH
I understand your HP Officejet 5740 is not functioning properly, and I'd like to try to help!
As I read your post, you mentioned that test pages will not print, which is first concerning as this points out a hardware problem. The hardware issue will need to be dealt with first and resolved before any software troubleshooting can be done.
I would suggest a power reset to start with and then try making a couple of copies after the printer starts back up.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Please let me know if the copies work and we will go from there
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
Any ideas welcome. I really need to scan some things today and this is very frustrating.

Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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HP officejet 7410 scan problem

HP Officejet 7410 scan option was working fine till now. When I push 'Scan' botton on printer it comes up with the following message"You need to install or run HP software for this feature". Other functions work ok. Any suggestions woudl be appreciated. Tx

Hi @jerryoz,
Welcome to the HP Forums!
I noticed that you cannot scan with your HP Officejet 7410. I am happy to help!
Some questions for starters:
What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Are you able to make copies with your printer?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Can't get Officejet 5740 to connect wirelessly - VPN?

I have successfully connected my Officejet 5740 to my home wireless network, and the printer shows as connected. However, when I go to connect the computer to the printer, it tells me it cannot find the IP address. Is the issue that my computer is using my corporate VPN? Is there any way around this? I have to connect this computer to the VPN for connectivity per company policy. What are my options?
Thanks for your help.
KBF

You need to contact your companies IT department for this issue.
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I worked for HP but now I'm retired!

Fax keeps ringing on Officejet 5740

I just purchased an Officejet 5740. It is hooked up to a fax line - a line used only for faxes. When I print something (or sometimes when I don't) the fax will ring but there will be no fax. This happens over and over again. The tech said to take out the power cord for a minute...which I did. Unfortunately, while he was on the phone it did ot ring so it looked like this solved the problem. It did not. It keeps ringing every few minutes. Can you help? It seems that HP does not have an email where I can email my question/issue. Thank you. My email is[edited email by moderator].

Hi @thsenterprises
I have never heard of this type of issue. I checked for a firmware update for your model and didn't one.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If the persists, or the power cable was already connected to a wall outlet, I suggest calling us back again. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you issuewould like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Officejet 5740 unable to connect to network

I have tried changing router settings, but the printer will not connect.

Hello @kbcga Welcome to the HP Forums
I read your post about your Officejet 5740 not connecting. As you mentioned that you have tried to change router settings, the printer may not be connecting to the network. If you are seeing a message that states "Unable to find printer", I would suggest following all of the steps, in order, from the guide I have posted below.
An 'Unable to Find the Printer' Error Displays for the HP ENVY 7640, Officejet 5740, and Officejet 8...
If you continue to run into any troubles, please respond to me with all of the important details, and error messages and where exactly you are seeing them.
Have a fantastic day
R a i n b o w 7000I work on behalf of HP
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HP Officejet 4635 Scan Software says Device Not Found

I just successfully installed my new HP Officejet 4635 and can operate it wirelessly. I am able to print and I can scan if I use the buttons on the device itself to tell it to scan. However, when I try to load the HP software, it says "Device Not Found". I tried using the HP Scan and Print Doc and it says everything is fine, but I still cannot load the HP Scan software. I need to be able to scan multiple pages into one file, and I cannot do this by using the control panel that is on the device itself. Anyone else have this problem?

Hello lookinforhelp, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help, but I do need a little information first. I am linking a couple of HP Support documents below that will show you how to find which operating system you are using. Also, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP officejet 6700 scanner issue

officejet 6700 scanning to Macbook pro - When scanning pictures they are showing black and white need them to be color. How do I correct this?

Hi mcaacgel,
Welcome to the HP Support Forums. I understand that when scanning using your Officejet 6700 to your MacBook Pro that the scans are in black and white and not in color.
To better assist you, would you please provide additional information:
How is the printer connected (USB cable, ethernet, or wireless)?
What version of Mac OS X are you using on your MacBook Pro? whatsmyos.com
What software are you using to scan (HP Scan, Image Capture, or Apple Scan, etc)?
Is the printer plugged directly into a wall outlet?
Are you able to make a color photocopy?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Officejet 5740 Scanning Issue

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