Officejet 6000 Flashing lights & locked carriage..​.

My officejet 6000 just turned two last week - most has been fine until I sent a print to the printer and when it woke up all the lights on the front just flash continuely.
I open the top and the carriage will not move - it feels like it is locked into place on the right side of the printer.
I tried to use the chat and email support but the look up won't work and when I filled out the email form it came up with a sorry that isn't working message.
This wasn't a cheap printer - not expensive but I don't think it is crazy to think that the machine should work for more than a few years and dang it I shouldn't have to pay for support for something that is only 2 years old!!!
Does anyone have any ideas other than unplug it and wait replug blah blah blah or the hold this key down while you pat your head?!  Seriously the suggestions all have not worked that could be found on this site.
thanks,
one ticked off customer!

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined under your specific lights a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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