Officejet 6100 (H611a) eprinter won't re-connect to eprint server

My HP Officejet 6100 (H611a) eprinter has been connected to the eprint server for over a year.  A few days ago when I tried to print from my tablet, it told me that I was no longer connected to the server. 
When I went to the embedded web server page it showed that I had lost the connection and their was an icon that said "fix it".  I tried reconnecting to the server by cliking on this icon for several days with no success.  It would say "cannot connect to server".
I finally tried unregistering the printer and tried starting over.  Now each time I try to register the printer it says "cannot connect to server".  
I have been trying this for about two weeks with no success.  Any help would be greatly appricated.
This question was solved.
View Solution.

Hi scthom,
Welcome to the HP Support Forums.  I understand that you are getting a connection error message when trying to connect to HP’s web services to use ePrint.
My gut feeling is that there was a firmware update pushed out to your router and/or modem and that update is what is preventing the printer from communicating with HP.  Please set a manual IP address and manual DNS servers for the printer.  I have included a link to another post with the steps, including screen shots, of how to do this.  Don’t worry that the screen shots are for an Officejet 8600 the steps are the same. 
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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  • I live out in the county where WiFi is not available.  I don't have internet either.  I have purchased the ipad2 and have been told that I can print from the ipad2 directly to the HP Officejet Pro 8500A eprint all-in-one.  Is that true?

    I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer.  I don't have WiFi at home or internet.  I am able to get my emails and use the internet thru both these at home.  Will I be able to use them to print? Any suggestions which printer?  I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router.  I don't want to go purchase this and try to set it up if it won't work thru the 3G network.

    kathyfrompalmyra wrote:
    I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer.  I don't have WiFi at home or internet.  I am able to get my emails and use the internet thru both these at home.  Will I be able to use them to print? Any suggestions which printer?  I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router.  I don't want to go purchase this and try to set it up if it won't work thru the 3G network.
    Apple says that it will work.

  • HP 8500 Printer and Connection to eprint server

    Refurbished Printer: HP Officejet Pro 8500 Premium A910 n (Changes status from new to refurbished 02-17-2011)
    ISP: ATT DSL
    Modem/Router: 2wire new from Best Buy. It is white with ATT logo on it. Is using latest firmware.
    Network: ethernet
    The printer downloaded and installed a firmware update after initialization. So it is connected to the internet.
    It then tried to register to the eprint server and said it cannot connect to eprint server.
    The printer functions normally in every way except it will not register to eprint server.
    Numerous calls and hours with HP Support rebooting, resetting and everything else under the sun have done nothing.
    I tried setting IP and DSN addresses per all the suggestions in these forums and nothing works.
    Could there be an issue with the HP Sever? Does it really exist? Are there compatibility issues with 2wire router.
    ATT did remote session on my computer and could find nothing they could do. They were able to plot a test page remotely.
    Any suggestions or help would be greatly appreciated. Thanks.
    NEW INFORMATION (02-11-2011):
    I noticed today while looking at the EWS that the printer SSID is not the same as the router, but it was grayed out. Does this matter for ethernet? If so how do I change it? I do not think this matters for ethernet.
    NEW INFORMATION (02-12-2011):
    The support team at 2wire have given me procedure to completely open all in and out traffice to the printer. They said if this does not work then the problem is with the eprint server. I will try this on Monday, but I expect there is a communication problem between the printer and the eprint server that has nothing to with anything at my location or my ISP. Is there any way to check the server this printer is trying to connect to? Where is it? Is it operational? If not, is it rerouting properly to an operational server? The printer must be trying to access a particlar IP address or DNS to establish communication.
    NEW INFORMATION (02-14-2011):
    Per the instructions from 2wire support team I opened all ports and allowed all services then turned the printer off and on. It did not work. The printer will not connect to the HP eprint server. So the problem is with the HP eprint server. This printer is programmed to look somewhere for a server to connect to. Where is it? Is it operational? Why will not allow a connection? HP the ball is in your court. What can we do?
    I have ATT DSL at work and Charter Cable service at home. The problem is the same for both locations and ISP's. Is there anyone out there has connected that has ATT DSL or Charter Cable? If so what are your settings?
    NEW COMMENT (02-15-2011)
    Can anyone at HP tell me why the printer will connect to the HP Server and download the firmware update, but will not connect to the HP Server to register to eprint? It all seems to be on HP's side. When will we get a fix?
    NEW COMMENT (02-16-2011)
    The model number is blank in the engineering menu and the printer diagnositc page. If this is an issue can it be added with a firmware update? Do I need to get money back for this one and buy a fully configure one in a local store? Maybe the blank model number is throwing all the other information out of place that is being sent to the server. Can the server be updated to accept blank model numbers?
    POSSIBLE SOURCE OF PROBLEM - SOLUTION PENDING (02-16-2011)
    I JUST LOOKED ON THE BACK OF MY PRINTER. IT HAS A REMANUFACTURED STICKER ON IT.
    It appears that the missing model number on the remanufacturered units is the reason why it will not connect to the eprint server. Print out the printer diagnostic page and see if the model number is blank.
    HP is working on a fix.
    SOLUTION- (02-22-2011)
    I UPGRADED MY ORDER FROM REFURBISHED TO NEW REPLACEMENT. THE NEW REPLACEMENT CONNECTED THE FIRST TIME TO EMPRINT SERVER - NO PROBLEMS. I HAD TO PAY FOR A NEW ONE AND THEY WILL CREDIT MY CARD WHEN THEY GET THE REFURBISHED ONE BACK.
    LESSON LEARNED - IF YOU HAVE PRINTER WITH BLANK MODEL NUMBER YOU WILL NOT ABLE TO CONNECT TO EPRINT NO MATTER WHAT YOU DO!
    Thanks if anyone can help.
    This question was solved.
    View Solution.

    Try setting a fixed IP/DNS…hopefully you haven’t tried that yet.  (The problem is most likely w/how therouter and the printer are communicating…setting the fixed IP/Manua DNS should fix it. )          If previous steps didn’t help, you may need to set a fixed IP address/DNS Server on your printer.
    Setting a fixed IP address/DNS Server for your printer may resolve web services connectivity issues that can occur on some networks with some routers.  Note:  This may be particularly helpful with networks using DSL/VIOS routers.   
    Please read the entire set of instructions through completely before trying them.  You should not attempt these on your own if you don't understand networking basics.  Most of us have a "techie" buddy/friend/family member...if you're not comfortable this might be a good time to call him/her, or contact HP support.  
    Before you begin, we recommend you first remove Web Services from your printer.  (See the previous section for where to find this on your printer.)   Removing web services will remove your printer from your HPePrintCenter.com account (if you have previously set up an account and added it).  When you re-enable web services after completing these steps you will have a new ePrint email address and need to add your printer to your ePC account again. 
    Setting a manual IP address/DNS Server on your web-connected printer:
    Print a Network Configuration Page from the printer front panel.  On some printers this will be under Wireless>Wireless Settings, and on other models use the “Print Report” option from the Wireless status screen accessed from the wireless icon on the printer home screen.   Note the printer's IP address that is listed in the IPv4 section of the report.  On most printers you can also see the printer’s IP address from the Wireless menu, or on the Wireless status screen.  
    Type that IP address into your browser address bar (where you would normally type a web page URL) and hit enter - this will load the printer's internal settings page (also known as an Embedded Web Server, or EWS)
    Select the “Network” or “Networking” tab (the label varies depending on printer model) from the tabs along the top of the screen in the EWS
    Depending on your printer model, the next step(s) will vary:
    Select the “IPv4” option from along the left side of the Networking screen   
    or
    Select the “Networking” option from the left side of the screen
    Then select the “Network Address (IP)” option from the left side of the screen
    The screen you end up on should be the “IP Address Configuration” screen.  That screen allows you to choose an Automatic or Manual (i.e., fixed) IP address for your printer, as well as Subnet Mask and Default Gateway values.   You will use this screen to set a Manual IP address for your printer.  
    To continue:
    Select the radio button next to “Manual IP”
    Select the “Suggest a Manual IP Address” option below the IP address fields.  The Manual IP address fields will automatically populate with suggested values.
    Select the “Manual DNS Server” radio button in the DNS Address Configuration section
    Enter the address just entered in the “Manual Default Gateway” into the “Manual Preferred DNS Server” field.  Leave the “Manual Alternate DNS Server” entry blank.
    Carefully double-check the values you entered to make sure they are all correct. 
    Click 'Apply'
    Save any open documents and close any web browsers on any computers
    Turn off the printer and unplug the router. 
    Plug in the router, wait for it to start up and for status lights to settle down (approximately a minute at least), then turn on the printer.
    If you removed web services from your printer before starting this process, after the printer has connected to your network, re-enable web services on your device and add your printer to your account on HPePrintCenter. 
    If you did not remove web services before setting a manual IP address and are still having connection issues, remove and re-add web services.  
    In some cases you might need to add the printer to your computer’s Printer/My Printers folder again, after you set the new fixed IP address.   If you have problems printing to your printer, simply use the option to add a printer, select the Networked printer type, and complete the add printer wizard.  You will not need to reinstall any printer software on your computer.  
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

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