OFFICEJET 6100 WILL NOT CONNECT TO WIRELESS - 10.9.4 - NO SUGGESTIONS HELP

Tried everything and just waiting   30 minutes on chat and then got bumped off the moment the tech connect... after it said 1 minute or less... I waited another 15 minutes.... now trying to connect via chat again and now have another 28 mintues to wait... but now how can I trust the time estimates??? very frustrating just to connect a simple printer to a wireless connection... this is easy on laser printers...what is the problem with these deskjets... I told the owner to just return it and get a brother laser

I'm sorry the support experience has been frustrating so far.   Hopefully, we can help here.
Can you provide a little more information?
What router are you connecting to?
What are the steps you are taking to connect?  Are you using the HP software setup?  Or WiFi Protected Setup?
Depending on your router, you may be able to use WPS push button setup, which is very easy:
To connect the printer using the Push Button Method
1. On the printer, press and hold the (Wireless) button for 3 seconds. The wireless light
starts blinking.
2. On the wireless router or wireless access point, press and hold the WPS button for 3
seconds.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops
blinking but remains lit.
I'll wait to hear more information.
I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

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    Hello. A few days ago i watched a tutorial on youtube on how to remove the red "x" problem over my internet icon, by deleting a file called "Config" in "Network" by opening"Regedit". I know see that I never should
    have done that. I did that, and after that every time when I start up my computer it will not automatically connect to my wireless network as it did before i deleted that "Config" file.
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    Hi,
    Before we edit the registry, have we performed a backup of the registry files?  Do we have any backup available before the changes? If yes, please take use of the backups.
    Besides, could you please have a share for which tutorial you have followed? Or please share with the full registry path?
    Have you tried to reconfigure the wireless network settings with your laptop?
    For reference of wireless issues in Windows 7:
    Wired and wireless network problems
    Best regards
    Michael Shao
    TechNet Community Support

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