Officejet 6210xi all in one won't print in color

I didn't use the color part of my printer for a year, then I bought and installed a new color ink cartridge. However, it still won't print in color. It will print in black but only black, no greyscale. I've tried cleaning the heads, resetting the system, I've double checked to make sure the ink cartridge is the correct one and it is. I've looked through all the faq's in the printers menu but nothing works. Any help is appreciated, I'm about to give up and just get a new printer.

Hi @Jaim_Faul ,
I see that you are having issues printing in color. You tried a new cartridge and have the same results. I would like to help
you out today.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try these steps to see if it will resolve the issue.
Missing, Faded, or Dull Colors.
Go to Step 3 - Print a diagnostic page. Just to see if it is a hardware or software issue.
You mentioned that you cleaned the cartridge heads, I still included this document to make sure all the areas for the electrical contacts were cleaned on the cartridge and inside the printer. Cartridge Error. Disregard the title.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

Hi,
Here are a couple of things to try. I would first start with downloading and running the Print Diagnostic Utility. IF this doesn't clear it up, then try the document on Problems printing from the internet.
Print Diagnostic Utility
Problems Printing from the Internet
See if either of these help.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

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I cleaned the printhead to eliminate clogs which had worked in past. Did not work this time.
Purchased and installed a new printhead and ran a report which showed the black ink working.
Ink levels in all cartridges, however, were low. Purchased new 920 XL cartridges and installed. Ran an alignment and said it failed.
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Hi, Jamison ~
I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges. I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
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JFW
Jamieson wrote:
Hi @jfw , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to try and help.
It appears you have covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.

Printing from 10.6.6 to an HP Officejet 6210xi All-in-One printer

I have a brand new iMac - 27-inch, 3.2Ghz running 10.6.6 - connected to an older printer, an HP Officejet 6210xi All-in-One printer, and I am unable to print.
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When you say you have installed the latest print driver from HP do you mean from the HP site or do you mean using Software Update/from Apple site?
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I think when you plug in your machine the Mac should recognise your printer and ask if you want to download the appropriate SW.
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2).Restart.
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4). Wait a few seconds for the Mac to recognise and prompt, or run Software Update.
......if still no joy;
5). Re-apply combo updater.
6). Plug in to Mac, (and power), and switch on 6210.
7). Wait a few seconds for the Mac to recognise and prompt, or run Software Update.
8). Come back and curse/thank me, then go back to the HP site and see if a more up to date package exists

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Hi there pattimessick,
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Hi
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Does this solve the issue?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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                                                           the Vertical Cartridge to Cartridge read    -12                               -24
                                                       the Horizontal Cartridge to Cartridge read    -24                                99
                                            the Black Bidirectional Cartridge to Cartridge read    -54                                0
                                             the Color Bidirectional Cartridge to Cartridge read      6                                 6
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Hi ljwzx,
Can you print the self test page from the printer?
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00409857&tmp_task=useCategory&cc=us&dlc=en&jump...
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

C4680 All in one won't print black

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Clara- I did call phone support as I stated in my post; and their response was extremely irritating, just like your last post. Told Surha the phone guy all that I had already done and he kept telling me to do the same things. Didn't even say, I know you did this but let's try it again.
I clearly stated in my post that I purchased and installed a new ink cartridge, didn't help. I appreciate your trying to help on your own time possibly, but READ THE POST. I am aggravated because I have a problem and you are telling me to do things that I have already done that didn't help.
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Hp printer 6210 all in one won't print from computer

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Hi , Welcome to the HP Forums! I noticed that your HP Officejet 6210 will not print from your Windows Vista computer. I am happy to look into this for you! First, I would make sure that the full feature software and drivers are installed, by downloading it from this link: HP Full Feature Software and Drivers. Then I would run the HP Print and Scan Doctor, to make sure everything is working. We will start with these steps and go from there! Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

Hp 1315 all-in-one won't print black

1315 all-in-one prints text in green (instead of black), prints multi colored documents in green and yellow. Both cartridges are new. Prints test page fine. Extended self test:
Vert cart to cart alignment setting: 0 0
Horizontal ...... 0 0
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Also printer runs a test page each time it is turned on.

Hi,
I think this document might help you with your colors and with the printing a test page each time you turn it on.
Troubleshooting Print Quality Issues
For your colors not matching - follow solutions 1 through 4
Solution 5 and Step 5 on Align the Printer - make sure you follow the steps all the way to the end of this by scanning the alignment page. This should stop the printing of a test page each time you turn it on.
See if this helps...
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Envy 4502 all in one won't print from Windows XP

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Hi @Sianeo
Welcome to the HP Forums. I would be happy to help you print from your Windows XP operating system to your Envy 4502 printer. I understand your print jobs seem to be disappearing from the print queue.
What stuff did you try already? WHat did the Print and Scan Doctor suggest?
Please try bypassing the spooler to see if you can print directly to the printer.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet 6210xi all in one won't print in color

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