Officejet 6310 all in one will no longer communicate with pc.

router died. had to replace. tried reloading drivers&set up. this pc pluged into router as is printer . All phones and notebooks work fine!! what up??

Hello,
When you run the wireless set up wizard, does it connect to your network without any issues?

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Computer was updated to windows 7. my hp officejet j4580 all in one will no longer copy or fax.

computer was updated to windows 7. my hp officejet j4580 all in one will no longer copy or fax. Never figured out how to scan. Will print from computer. Warranty expired. Anyone have same issues? Know how to fix? Deleted and reinstalled copier still didn't help. THANKS

you need these:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&cc=us&dlc=en&lc=en&...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Officejet 6310 All-in-one "Door Open" message

My printer, Officejet 6310 All-in-one will not print. The message in the control panel says "Door Open". I have no idea what this means and there is nothing open on the printer. The HP utility says everything is fine. I have powered off and powered on the printer with no change. Has anyone else had this problem? Does anyone know what to do about it? Thanks.

Hi there Texsron Hope you are doing well Ok open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product. if that did not help go to this article.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829896&cc=us&dlc=en&lc=en&product=1119598&tmp_track_link=ot_search Let me know the outcome I will do my best to assist you with any lingering issues, RobertoR ▼

HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
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How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
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Sunshyn2005 - I work on behalf of HP

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My C7280 all in one will no longer scan

My C7280 all in one will no longer scan to my computer. I get an error message that says "no scan options, refer to device documentation to troubleshoot". I have tried all I know. I have re-downloaded the origianl disc software numerous times to no avail. I have gone on line to download the software to no avail. I just get a message that states there was an error in the download.

Hi,
Please follow the steps in the following document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=ad&dlc=en&lc=en
Thanks,
Although I am an HP employee, I am speaking for myself and not for HP.
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Officejet 7310xi All in One Printer no longer connects wirelessly

Hello all,
My Officejet 7310xi All in One Printer no longer connects wirelessly.
The printer does no show up while searching for it wirelessly where it had previously.
In the past it would say that the printer (HP Series 7300) was offline. I would remove the device through the control panel and search again. A printer would be found as HP Series 7300 (Copy 1) . A "ghost" of the original would remain as an offline device. I would default to the new printer icon, Copy 1, and it would work. This happened over the course of a year without any problems.
Now nothing is working. The printer can't be found by my network. I tried downloading drivers, etc. from HP but they either can't download or stop during installation. I don't know if an Windows 8.1 update affected it.
Although the printer has a built in network set up option, it has no installation wizard. I can't find a way to activate the wireless feature/icon. There is no I.P. address either.
I feel like a monkey pulling levers for a banana! I appreciate your help.

Hey @Kathlanta ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are having issues with your HP Officejet 7310xi connecting and staying on your network. Going through all of this is making you feel much like this;
By the end of this I want you feeling more like this;
Now let's get to the bottom of this and have some fun doing it! (and no, I have not completely adopted the idea that you are a monkey, but for the time being, seems most fitting LOL )
Ok, so what we are going to start with here is; a full print system uninstall and reinstall and run it through USB to test the printers functionality.
Here is how you uninstall the whole printer software on 8.1 >> Uninstalling The Printer
Here is how you install the drivers offline (use the appropriate links to get your steps) >> Installing HP Printer Software for a USB Connection in Windows 8
You wont need to worry about the wireless right yet until we figure out if the rpinter hardware is ok or not. So sit tight on that portion, I'll get that all back and working later after we figure this stuff out now.
Look forward to hearing back from you! Have a good one!
I worked for HP.

HP Officejet 6310 all-in-one wireless option questions

I have a HP Officejet 6300 All-in-One printer and I was using it with my wire network connection. I just moved to a new home, which I rent, and I do not want to make new wholes to past the cables then this is my question:
"I have a Cisco Linksys AE1000 high performance wireless-N usb adpater (dual band)" and I saw this product Female USB A to Male Ethernet RJ45 Plug Adapter (on Amazon that I think will be great if I can use it). Can I connect them to make my printer wireless?"
Please help.
Thanks.
BAK

Unfortunately that will not work for this printer. Wireless printing is set up through the printers software that you install on your computer. Since this printer is not a wireless printer, there will be no option to set it up wirelessly in the software, the only options will be ethernet or USB.
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HP Officejet 4315v All-in-One will send but not receive faxes

I can send faxes on my HP Officejet 4315v All-in-One printer, but cannot receive them. Please help.

Hi @exotica7
I would like to help you with the fax issue you are experiencing. The following documents address fax issues that may arise. Although you can send but not receive, I suggest starting with the first document. It will guide you through the necessary steps to troubleshoot receiving issues.
Cannot Send or Receive Faxes
Troubleshooting 'Phone Off Hook' Front Panel Messages
'Phone Off Hook' Status Message Displays on the Control Panel
Interpreting Error Codes in Fax Communication Error or Fax History Reports
Testing Your HP Fax Machine with the HP Fax Test Service
Incoming Faxes Print Small or Print on More than One Page, or a Blank Page Ejects Between Printed Fa...
Using the Fax Diagnostics Test
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HP Officejet 6310 All-in-One alignment failure error

Unable to copy. When I turn on printer it attempts to align print heads but produces error message "Alignment failed". I can print from computer.
Thanks.
CJCJC

Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Also, I would recommend making sure none of your ink cartridges are low or empty, and that they are Genuine HP ink cartridges.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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Tying to re-install my hp officejet 6310 all in one with windows 7 op system

Fomerally had this working great. a tech had some type of patch which allowed this device to work with my Windows operating systerm instead of XP. I didn't make a back up disk and now I can't get it to load. Anyone come across this issue?

Hi, Please download software and driver from the following link and install on your computer: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6300-All-in-One-Printer-series/1120059/model/1120060#Z7_3054ICK0KGTE30AQO5O3KA30R1 Regards.

Officejet Pro 8620 All in One Will No Longer Scan in Color

Hello,
I have an Officejet Pro 8620 all in one. I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white. I cannot seem to get the scanner to scan in color again. How can I fix this? I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white? I am on a Mac computer with all newest operating system etc.
Thanks in advance

Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
Reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
That should do the trick!
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My Epson wp4535 all in one will no longer scan. Where can I find an updated driver?

I have an Epson WP-4535 Workforce Pro all in one printer, scanner, fax machine. Since upgrading to mavericks the scanner will no longer work- an error message comes up to say that "you can't use this version of Epson Scan."
I must need an uodated driver - Epson says to look via the Apple site but I can find nothing there.
I need my scanner for work. Help please!

Try using Image Capture

HP Officejet 8600 all-in-one will not allow me to use features

ALCON - after installing Yosemite (well upgrading) my all-in-one is not functioning. I have gone to HP's website to no avail nothing that can help. I uninstalled the software restarted my computer and restarted the printer. Updated the firmware on printer yet nothing is working correctly. I cannot scan documents nor fax. I get a message from the printer saying that the printer cannot communicate with the computer. I also have the HP assistant installed on my mac and yet still the computer cannot communicate with the printer's scanner and vice versa. I am at a loss. Any feedback would be appreciated. I really need to scan some documents and get them sent out. I had to go to my PC as a last resort. Suggestions please?

I may have found a fix for this problem. For those who are using Mavericks or Yosemite: Uninstall the current printer driver and install the printer driver dated Oct 22, 2014 and then install a patch update. I will copy and paste the link. For some odd reason the drivers I had prior to upgrading the OS was not willing (I upgraded from Mountain Lion).
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4182&lc=en&cc=us&dlc=en&s w_lang=&product=4323648#N191

Officejet 6310 all in one will no longer communicate with pc.

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