OfficeJet 6310xi will not connect to DLink 614 Router

The 6310 will print when attached to any of my PCs however when I plug it into the router I have no connection. That is to say the NIC and the router are not showing any connection lights. I've tried to manually set the IP and plug/unplug the printer, and followed the users Manuel with no luck. I've also tested the cable/router port by connecting to another PC and it works fine. The NIC on the printer will show activity (read lights work) but when you plug it into the router the lights on the printer NIC go out. Finally, I've tried resetting the printer to factory defaults thinking that would work but it didn't. Any recommendations would be great b/c at this point I just want to network the printer.
Thanks
C

I would recommend using the HP Print and Scan Doctor to help diagnose and resolve your connection issue.
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Officejet 4630 will not connect to computer to scan.

When I first got the product it scanned a few times but now will not connect to my computer to scan even after re-downloading drivers and entering a printer claim code.

I would recommend using the HP Print and Scan Doctor to help diagnose and resolve your connection issue.
Say Thanks by clicking the Kudos Star. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

My MacBook Pro persistently will not connect to my wireless router. The message "connection timeout" appears. What is a connection timeout and how can I fix?

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Hi there terri900!
You may want to try configuring your router settings to match the recommended settings for iOS and OS X devices, which can be found here:
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Officejet J6450 will NOT connect to laptop wirelessly - PLEASE HELP...

Good afternoon,
I just spent almost two hours on the phone with a woman from the HP Tech Support team that I could barely understand (not exaggerating - would be wonderful to bring back customer service to the US - god knows we need some more jobs here!!). She had me do a number of things, none of which solved my problem - needless to say, it was a very frustrating two hours and now I am very frustrated!
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I then did a Google search and checked these boards regarding alternative solutions. I tried installing through Windows printers (BTW - laptop is running XP SP2). Selected Local Printer, unchecked the automatically select box, chose standard TCP/IP, etc. - that didn't work either.
I consider myself fairly PC savvy and I am perplexed by this - just doesn't make any sense why the laptop won't detect the wireless printer.
I would greatly appreciate any guidance regarding my connectivity issue as I do NOT want to call HP Tech Support back.
One other thing, the Tech Support lady told me to reset the printer by turning it off and then having me press the pound button and the number 6 before turning it back on. Not sure why she had me do this, but it reset the ink cartridges and alignment and now the printer no longer reports how much ink is left. Any way to fix that?
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Sorry for this long post - hopefully this is enough information for you to help me out.
Thanks in advance!
Jeremy

Hi Jeremy,
First, I have no idea why we are recommending turning off the printer's radio when you are not using it. The only thing I can image is that if you leave the radio on and in its default configuration (SSID = hpsetup, no security, Ad-Hoc), then you are susceptible to neighbors or war-drivers using your printer.
Next, you have an interesting problem. You've done everything I would have tried (check connectivity by browsing the printer's internal web page, turn off the firewall, try to manually add the printer).
I know you've disabled the firewall. I might recommend uninstalling the firewall temporarily, then installing the SW again to see if that works. Also, you might check to see that you don't have another firewall accidentally enabled (maybe the Windows firewall?).
Finally -- is there anything unusual about your wireless-router configuration? Have you set any port-forwarding or other advanced settings? BTW -- what model wireless-router are you running?
And of course there's a rather painful step to try that usually works: reinstall the OS on your laptop and then install the printer SW (I'm somewhat embarrassed to suggest this but it does seem to work).
Message Edited by Wi-Fi-Guy on 02-20-2009 09:12 PM
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Cb867A HP Officejet 4500 will not connect to network

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Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet 6000 will not connect to new wireless modem.

I have Windows 8.1. My HP Officejet 6000 E609n wireless printer worked well, until the modem died and a new one was installed (new address). I need to know how to make it recognize the new network address. (Note: I tried to install the original setup software, but the CD would not run under Windows 8).
This question was solved.
View Solution.

Hi @indyham
Since we were able to get the printer on the network successfully, the following document will help address maintaining the connection; Printer Does Not Maintain Wireless Connection.
I hope this helps.
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New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
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Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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This question was solved.
View Solution.

Power off printer and router. Power on router and wait 3 mins. Power on printer and verify it connects to the router. Do you have a valid IP address??
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I'm sorry the support experience has been frustrating so far. Hopefully, we can help here.
Can you provide a little more information?
What router are you connecting to?
What are the steps you are taking to connect? Are you using the HP software setup? Or WiFi Protected Setup?
Depending on your router, you may be able to use WPS push button setup, which is very easy:
To connect the printer using the Push Button Method
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starts blinking.
2. On the wireless router or wireless access point, press and hold the WPS button for 3
seconds.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops
blinking but remains lit.
I'll wait to hear more information.
I am an HP employee.
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Hello Fost325,
Take a look at this document, which provides wireless and network troubleshooting scenario's. Please let me know if this helps.
Good luck!
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I'm having similar issues.
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<150>Apr 30 21:25:17 Vigor: WLAN_DBG - MLME Disassoc MAC 0:1e:ffffffc2:ffffffc0:ffffff9c:3b
<150>Apr 30 21:25:17 Vigor: WLAN_DBG - MLME Disassoc MAC 0:1e:ffffffc2:ffffffc0:ffffff9c:3b
<150>Apr 30 21:25:17 Vigor: WLAN_DBG - athgdeauthclient 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:17 Vigor: WLAN_DBG - Wpatimeouthandler
<150>Apr 30 21:25:14 Vigor: WLAN_DBG - WPA handshake timeout, disconnect 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:14 Vigor: WLAN_DBG - Wpatimeouthandler
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<150>Apr 30 21:25:13 Vigor: WLAN_DBG - RSN, Send key to: 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:13 Vigor: WLAN_DBG - Wpatimeouthandler
<150>Apr 30 21:25:12 Vigor: WLAN_DBG - send 3rd packet in 4-way handshake
<150>Apr 30 21:25:12 Vigor: WLAN_DBG - RSN, Send key to: 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:12 Vigor: WLAN_DBG - Wpatimeouthandler
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - send 3rd packet in 4-way handshake
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - RSN, Send key to: 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - Rx message 2 in 4-way handshake
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - parseEAPOLKey
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - EAPOL_KEY
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - WpaEAPoLhandler, from 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - EAPoL_handler, from 0:1e:c2:c0:9c:3b
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - send 1st packet in 4-way handshake
<150>Apr 30 21:25:11 Vigor: WLAN_DBG - RSN, Send key to: 0:1e:c2:c0:9c:3b
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Any ideas as to where my investigations could progress? (The router manufacturer tells me that the WPA timeout handler is not configurable on the router).
TIA
Pat

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