Officejet 6400 when setting up network error message reads wireless radio is not functioning

printer wont work wireless. Running windows 7 printer stopped printing wireless still works if using a usb cable installed software and re installed new software from the web my disk was old when running network setup comes up with a error message that the wireless radio is not functioning

I have a C309a that all of a sudden stopped communicating
The wireless radio is not functioning. Contact HP support
Wireless on PASS
Wireless working FAIL
USB communication works
Is there a reset or is the wireless trashed?

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Error message: The wireless radio is not functioning.

I spent 2 hrs on HP support chat last night, trying to get an answer to whether this is a fixable problem, and finally was disconnected from chat.
The printer is a Photosmart 7460 and it recognizes the network and I could get to its IP addres online. But it printed out its own error message saying that the radio "failed."
Can anyone tell me if this is something I can fix or if I just need to trash the machine and start over?
thanks in advance for your help!
Elizabeth

I have a C309a that all of a sudden stopped communicating
The wireless radio is not functioning. Contact HP support
Wireless on PASS
Wireless working FAIL
USB communication works
Is there a reset or is the wireless trashed?

Wireless network test report says wireless radio is not functioning, c7280

Wireless does not seem to stay on. Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support".

Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
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Network test report states. wireless radio is not functioning

When searching for wireless routers it does not find any. After running network test I was told to contact HP.

What printer model?
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On a wireless network test report, I get "The wireless radio is not functioning."

The printer is a Photosmart C309a all-in-one. I've used this printer for some time and did so wirelessly earlier today. Upon ordering a print job the printer failed to produce results. I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type. I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning. Contact HP Support." IS THERE A FIX FOR THIS?
I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer. I was able to use it with the USB connection but would most definitely prefer a wireless connection. I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail. This, of course, I did before reinstalling the software for a USB connection.

Hi,
I afraid the error indicate an an hardware failure..
You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Shlomi
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C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

Unable to load ITUNES onto PC HP, windows 7 Home Version. Error message reads "Application Application Support not found". "Unistall and reload". I have done that 4 times on Explorer and Firefox without success. Help??

Unable to load ITUNES onto PC HP, windows 7 Home Version. Error message reads "Application Application Support not found". "Uninstall and reload". I have done that 4 times on Explorer and Firefox without success. Help??

I had gotten a similar problem, except with "provider services", i believe, but i solved it by copying sqlite3.dll from E:\Program Files\Common Files\Apple\Apple Application Support to E:\Program Files\Common Files\Apple\Mobile Device Support. doing that solved my first problem, but now i have been getting the error described in this topic (unable to load dataclass info... etc.). i tried reinstalling itunes (i already had 9.1.1, and thats what i reinstalled) by using the method described on apples site (using the "remove programs" tool in the control panel) and then downloading and installing itunes. when i opened it again, i still got the same error, and just now i got an error saying "the instruction at "0x00aadb6b" referenced memory at "0x00000008". the memory could not be read" it gave me the option to cancel and debug, or to press ok and terminate the program. I tried pressing cancel, and the popup went away but nothing else happened. a minute later the popup was back, so i pressed ok and itunes quit. Upon opening Itunes again, i got the very same error. sorry for the long post, but its really been bugging me. thanks for any help you might give, and if you need anymore info, feel free to contact me.

HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit. A Wireless Network Test Report tell me "The wireless radio is not functioning. Contact HP Support***
***-Critical: action required
Naturally my printer is out of warranty. Has anyone had experience with this problem. If so, how did you resolve it?

Is the error message from a diagnostic running on the computer or from the front panel of the c309a? The page here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Another network issue... C4780 - The wireless radio is not functioning. Contact HP support.

Hi,
I've trawled the forum for an answer to this and searched Google until I'm ready to drop the printer from a height.
A long time ago my printer "lost" its ability to carry out any functions wirelessly, which is a shame because it was the wireless capability that sold it to me, over similar models at the time. I coped with it, doing things the old fashioned way, more because I wanted to avoid spending an entire day messing around with it ...until today! Well, I've started so I'll finish (hopefully) as having wireless printing back would improve my workflow.
The error I'm struggling with is this one, when I attempt to configure printer for wireless:
The wireless radio is not functioning. Contact HP support.
I know others have had this issue, as my forum searches show and that for some people a solution was to reset the printer by holding in certain numbers on the keypad. However, that thread does not explain how to reset the printer if it has no keypad, i.e. mine, the C4780.
Anyone know how to do this? Better still, is there a fix out there for what seems to be a common and recurring issue for HP products right across the board?
Thanks in advance!

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OfficeJet Pro 8500 Wireless Radio is not functioning

I had been using Office Jet Pro8500 Wireless for about 5 months. All the sudden, I lost the network connection. I had been in contact with HP Support and waiting for a call back from them. We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful. I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP). I use NetGear for my wireless router, 64 bit with WEP.
I have been reading some messages in this forum, do I have a bad wireless radio in the printer? I have been spending close to 2 hours with HP Support doing various thing, but no luck. They suppose to call me back 1 1/2 hours ago but no one had called yet. :-)
Any suggestion?

Hi, thank you. Yes, I have done that. It says: "The wireless radio is not functioning. Contact HP support. "
Diagnostics Summary:
Wireless On - Pass
Wireless Working - Fail.
Network Name (SSID) Found - Not Run
everything else below here are "Not Run" .
Downlink count - 1
I am on the phone with HP Tech Support. I used your suggestion to tell them that I believe that I have a failed radio module in my printer. They are going to send me a "refurbished" basic printer. They assured me that the refurbished is a brand new unit, never used with any customer. It is an overstock printer which they open and take out any accesories and ship it to me. Hope this will work. Hope this is true.
PS: HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit. They did. But I have to give my CC for "collateral" in case I do not return my defective unit.
Waiting now for that replacement printer.
Thank you for your assistance.

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

HP Officejet Pro 8600 stated WIRELESS RADIO IS NOT FUNCTIONING? CONTACT HP SUPPORT!

SO, how to i contact support when there is no phone number?
My wirelss network test results on my brand new printer state the wireless radio is not functioning. Contact HP support.
I have a verizon hotspot internet which i know is working as it obvious supports my computer, but it won't pick up the signal on my printer, the wireless blue light keeps flashing.
I NEED to print things for work and I have been working on this for 2 days! Please help...

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors). There is a phone number on that page.
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Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

Couldn't print; computer said printer was not connected. Tried to reconnect to wireless network, couldn't connect. Ran the Wireless Network Test Report, which said "the wireless radio is not functioning. Contact HP support."

Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
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"Wireless Radio is not Functioning" when Diagnostic Tool is run

I recently unplugged my HP Photosmart Premium C309a and relocated it to a new shelf beside my main computer. Wireless networking worked just fine before the move, and now it won't detect any networks to connect to. I've run the Wireless Network Test Report and it says "Wireless Radio is not functioning. Contact HP support." Is there anything I can do from here to help fix this problem, or do I have to pay for Repair Service somewhere? I would like to believe that this HP product can withstand more than a simple move from one shelf to another....
Any suggestions would be greatly appreciated!
*Note* I know for sure my network is working properly (since I'm connected to it right now...). My computer detects my network as well as a number of others in the neighborhood.
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Is the printer still under warranty? If not, yes you can have it repaired, but it may cost nearly what a new printer costs. Here is how to contact HP.
Your printer should be able to work with USB and it should also be able to be connected to your router with an Ethernet cable.
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Officejet 6400 when setting up network error message reads wireless radio is not functioning

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