OfficeJet 6500 A Plus Won't print on certain color paper

When I try to print on certain colors of pastel paper I get an error message saying there is a mismatched page size. This is a refurb unit because the original printer wouldn't print all colors of ink consistently and replacing the printhead didn't correct the problem.
After an hour on the phone with tech support we were able to get it to print on pastel paper if I set it to draft quality but it still won't print in normal quality. Tech support blames it on the brand of paper I have despite the fact that I didn't have this problem with the same paper (even from the same ream) with the original printer. The only solution available to me is to use draft quality or use HP brand paper (and that is simply what I was told, I haven't bought their paper to see if this works - haven't even found their color paper).
Anyone have a real explanation/solution to this problem since HP clearly isn't standing behind this product? (Yes, they have replaced the printhead, the printer and now are replacing the duplexer, but having to replace all these parts and still telling me I have to use draft quality does not bode well for the quality of this product.)
Thanks for any help/suggestions.

I have the same problem. The printer seems to sense the paper before printing and if it's pastel, is feeds that sheet through and every other one until it finds a pure white one, then it prints. I tried different paper type settings under printer properties before printing but no luck.
I got tired of wasting paper and ink so in the end I took a print out on plain white paper and photocopied it onto the pastel paper. That worked fine.
This tells me that the printer driver is messed up or I did not manage to hit on the right paper type setting for the paper I was trying to use.
Photocopying onto your specialty paper is a suitable work around if you are printing just a few pages but not for larger runs.
Irv

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