Officejet 6500 All in one Cannot print to Fax on Mx OSX Mavericks

Im on a new Mac running OSX Maverics. I'm new to mac. On my old windows computer, I could print to fax with this same printer. I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen. Now on the Mac I cannot do this. I dont see that as an option anywhere.
In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a. On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .
Can I print from my screen on a mac like I do on windows? What am i doing wrong?
Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
Ive run all software updates I can find. I have the latest version of Mavericks.
Any help would be greatly appreciated.
Thanks!
Daniel

Hi
Can you try this.
Download this HP SW driver from HP.com
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=4083...
This is a mountain lion installer, currently there's no support for Mavericks. Just downlaod this.
After you ahve downloaded, install the sw.
When you reach the page below, try to check everything.
Whne you reach this page,select the "Bonjour Multifunction" and in Use: select the the HP Officejet ******. Dont select AirPrint. You should see the HP Fax during this page. If dontsee the Fax, just wait for a while maybe 2mins. Update me if you dont. And continue the installation.
After the installation, click "System Preferences" in the dock. Select Printers & Scanners, on this page you should see the Printers and Faxes of your printer.
Please try it out and update me the outcome.

Similar Messages

Officejet 6500 All in one Cannot print to Fax on Mx OSX Maverics

Im on a new Mac running OSX Maverics. I'm new to mac. On my old windows computer, I could print to fax with this same printer. I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen. Now on the Mac I cannot do this. I dont see that as an option anywhere.
In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a. On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .
Can I print from my screen on a mac like I do on windows? What am i doing wrong?
Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
Ive run all software updates I can find. I have the latest version of Mavericks.
Any help would be greatly appreciated.
Thanks!
Daniel

Hi Daniel1963,
The fax driver has to be installed in printers and scanners window in able to fax from the computer.
Click on the Apple.
Click system preferences, click the printers and scanner icon, then click the + sign, then select the
printer name with fax beside it if it is available from the list, then click on the add button.
(if the Apple Update doesn't add the fax driver then you won't be able to send the fax from the computer since there isn't a Full Feature driver for Mavericks)
Try sending a fax.
Go to file, print and select the fax and fill out fax number, then send the fax.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet 6500 all-in-one stopped printing BLACK only,

Quit printing BLACK in documents, test page, test reports, etc. I changed black cartridge, ran cleaner, performed alignment which failed, no help; ordered a new printhead? Any other ideas? It does print colors!

Hello,
Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

Hp officejet 6500 all in one won't print in black

I cleaned the printhead to eliminate clogs which had worked in past. Did not work this time.
Purchased and installed a new printhead and ran a report which showed the black ink working.
Ink levels in all cartridges, however, were low. Purchased new 920 XL cartridges and installed. Ran an alignment and said it failed.
Ran the cleaning of the printheads and then ran a report and still no black ink.
Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead).
HELP! Why will the black suddenly not print. The printhead is new and the hp ink catridges are all new.

Hi, Jamison ~
I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges. I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
I have to admit that I finally threw in the towel and just got another printer. I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles. The lack of black print just seems to happen too often.
Thank you, though! I truly appreciate you taking the time to write a thorough response for me.
JFW
Jamieson wrote:
Hi @jfw , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to try and help.
It appears you have covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.

I cannot get my HP officejet 4215 all-in-one to print graphics

how do i get my HP officejet 4215 all-in-one to print graphics. as an example if i print my visa statement the visa logo and bank logos don,t print

bamajim,
Here is a link to a page for your printer that may help with your issue.
The document provides steps to troubleshoot printouts that do not match the screen while printing from the web.
Does this also happen when printing graphics from somewhere other than the web ?
Once you give these steps a try let us know what happens.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet 6500 all-in-one wireless - Will not Scan

Hi, I noticed after installing Snow Leopard Mac OS X x10.6 and updating HP printer drivers, scanning feature using HP Scan Pro does not work on my HP OfficeJet 6500 All-in-one Wireless E709n. Below is the exception it generates:
========
Process: HP Scan Pro [213]
Path: /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
Identifier: com.hp.scanpro
Version: ??? (7.5.0)
Code Type: X86 (Native)
Parent Process: launchd [94]
Date/Time: 2009-09-13 11:54:41.167 -0700
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6
Interval Since Last Report: 934 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 415 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: D81FBBAF-F3CE-4A2D-8440-72B353E56072
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
54 com.hp.scanpro 0x00002872 _start + 216
55 com.hp.scanpro 0x00002799 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95a5903a kevent + 10
1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 4:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 5:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
0x16e47000 - 0x16efcfe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
0x16f42000 - 0x16f89045 +libHPIOnetsnmp.5.dylib ??? (???) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib
0x16fd6000 - 0x16fe0fff +com.hp.HPAiOScan HPAiOScan version 1.4.1, Copyright © 2007-2008 Hewlett-Packard Development Company, L.P. (1.4.1) /Library/Application Support/Hewlett-Packard/HP Scan Pro/LIB/HPAiOScan.bundle/Contents/MacOS/HPAiOScan
0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
0x1702d000 - 0x1710efca +com.hp.XorbScan 1.1.6 (1.1.6) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/ScanPlugins/XorbScan. plugin/Contents/MacOS/XorbScan
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
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0x90129000 - 0x90151ff7 libxslt.1.dylib ??? (???) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
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0x905cd000 - 0x90a02ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x90a03000 - 0x90ab5ffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x91eae000 - 0x91eb1ff7 libCGXType.A.dylib ??? (???) <3FB5E457-EABF-B33E-E01B-C695FB2D72EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
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0x92014000 - 0x92014ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x92185000 - 0x9223efe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
0x9223f000 - 0x92270ff7 libGLImage.dylib ??? (???) <0FB347C7-A579-4E51-4733-39AB28064554> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x922a3000 - 0x922a9ff7 libCGXCoreImage.A.dylib ??? (???) <8E11578A-B46D-0BC1-DE50-05A92F377D7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x92380000 - 0x92380ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x92eba000 - 0x92f33ff3 com.apple.audio.CoreAudio 3.2.0 (3.2) <91AE891E-6015-AABE-3512-2D5EBCA0937B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x92ff1000 - 0x930a0fef com.apple.ColorSync 4.6.0 (4.6.0) <66ABAE86-B0EC-D641-913D-08ACA965F9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x930ba000 - 0x930cefe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x93377000 - 0x933c0fe7 libTIFF.dylib ??? (???) <6EF87001-6FB4-1405-C588-F6D8042D3534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x93448000 - 0x93464fe3 com.apple.openscripting 1.3 (???) <D2FF4419-FD71-5D4A-F397-B03E82085232> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS723232L9SA62, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: USB Mouse, 0x046d (Logitech Inc.), 0xc00b, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
========

While HP Scan Pro is not supported on Snow Leopard, HP Scan is. You can get a copy by downloading a the full 10.6 solution for your OfficeJet 6500 series. Details on the download are available [here|http://discussions.apple.com/message.jspa?messageID=10274078#10274078].
Just trying to help.
Andrew

HP 6500 all in one not printing in black and cartridge is full

my printer suddenly stopped printing in black, all other colors come out fine. The carriage moves as though it is printing, but the page is blank, where black text should be. I have cleaned and aligned the print heads several times. This occurred after an HP tech uninstalled and reinstalled my HP software and drivers. Prior to this had problems on and off, but it was easy to run print and scan to repair it. Now print and scan says they find no problem with the printer.

Hey @Theresalbritt,
Welcome to the HP Support Forums!
I understand that you are not able to print in black ink on your HP Officejet 6500 All-in-One Printer. I would like to assist you today with resolving this print quality issue. Thank you for including the troubleshooting steps you have completed prior to reaching out for support. To start troubleshooting I am going to have you print a standalone Print Quality Diagnostics Report from your printer. This report will help us determine if this issue was caused by a software or driver conflict on your computer or a hardware issue on your printer that coincidentally occured when the HP Technical Support agent was working with you. Once we determine if this issue is hardware or software and driver related I will be happy to guide you towards a solution. Please follow the steps below.
How to Print Quality Report:
On the product control panel, press the Setup button () until Print Report displays, and then press OK.
Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.
If this report prints perfectly: Than the issue that you're experiencing is not hardware related. Rather, there is a driver or software conflict occuring on your computer that is affecting your black print quality. Please do not proceed with troubleshooting at this time.
If this report prints with quality defects or missing black: Than the quality issue that you're experiencing is being caused by a hardware issue within your printer. This issue may be due to a defective Printhead system. In no way does the computer affect this hardware issue. To resolve this conflict can I please have you click here. Once the support document opens please run through Solution one, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. However, because you note that you have already cleaned the Printhead multiple times do not run a Printhead cleaning again. You do not want to exceed three Printhead cleans if there is no difference in quality because when you clean the Printhead ink is used. If three cleans has not resolved your issue proceeding with additional cleans will just waste ink. Should the black printing issue persist please click here and run Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
Please respond to this post with the result of your print quality troubleshooting. Good luck!
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I work on behalf of HP
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HP OfficeJet 8600 All-In-One cannot be connected

I just bought a new HP OfficeJet 8600 All-in-One printer. It's a wireless unit and initally connected to my home
network no problem and I could print from several puters in the house fine. I have Bell internet with a wireless
home router that uses DHCP.
Today, my wifes win7 laptop is unable to print to it for some reason. I tried to delete the printer from her computer
and re-add it however, the computer when I run the HP installer software to reach the printer, it isn't able to connect
to it. During the installation, it say:
Discovering Device....
and never leaves there.
However, I can define the printer in Windows "Add a Printer" using the HP OfficeJet K8600 printer driver.
One thing on the IP address that the printer is using. I checked it on the printers configuration vs what the windows
printer definition had and it was wrong on the printer driver configuration. I used the HP utility to update the printer IP
address to what the printer is currently using.
Any ideas on why the printer cannot be re-added using the HP all-in-one installer?

I would bet it is your router. Its supplied by your ISP, right?
First, restart the router by pulling its power cord momentarily.
Next, set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Hp 6500 (all-in-one) "General Printing Error (Ox610000f6)" displayed after first use!

I unpacked my new hp 6500 All-in-One (wireless) today. I was receiving my first fax on the hp 6500 when it stopped printing midway and started to display "ERROR. General Printer Error (Ox610000f6). Refer to printer documentation." I have turned it off and unplugged it many times. It does not work at all. Error message has been displayed all day. This is ridiculous. If I can't resolve this tomorrow it's going back to the store and I'm getting another brand.
There is also NO reference for the error code. Weak.
Message Edited by marie14 on 07-12-2009 10:37 PM

The original poster just acquired their printer. In this case, the solution was to simply replace it as it was still under warranty.
The error code indicates an internal detected logic fault. These fall into two classes: transient events and faults do to failed HW. Transient events are often solved by simply power cycling the printer after disconnecting all I/O. Permanent faults are typically not repairable by the user.
I understand your frustration. If the printer is still under warranty, then simply ask H-P to replace it.
Other solutions are to reset the printer's NVRAM. For those with an Officejet 6500, the reset method is to press and hold the * and 6 keys while plugging in power and then continue to hold for another 10 seconds.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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HP OfficeJet 5505 All-In-One wireless printing.

I've got a problem getting a HP OfficeJet 5505 All-In-One printer working with a Time Capsule for wireless printing.. I'm not quite sure how to debug this, so I'm asking for a little help.
If I connect the printer directly to the Mac, It is properly recognized when I go to add it into the printers list, and documents print normally.
Now when connected to the TimeCapsule, It looks to be recognized in the Airport Utility, and when I go to add it into the printers list, I can see it connected to the Time Capsule.. One difference is that I have to manually choose the printer driver rather than it being auto selected..
When I print a document, it looks like it spools up normally, and gets sent to the printer.. However the printer never starts, or prints.
After reading a few posts it looks like there might be some compatibility issue between office jet printers and the Time Capsule/Airport Extreme as I am not the only one with issues.
Any ideas?

The OfficeJet 5505 uses LIDIL (lightweight imaging device interface language) which depends on the host computer for low level commands. It will not work with the Time Capsule's USB port.
Technically, neither the printer nor the TC is at fault. The printer will only work when connected directly to a computer's USB port. Searching for drivers will be a futile exercise.
Sorry for the bad news. If you want to get a printer on your network, get a network printer.

HP Officejet 6500 All-In-One 709n Won't print black

I am using a 6500 wireless printer. The printer has been in storage for 5 months. The cartridges were removed and placed in my refrigerator. Upon reinstalling the cartridges the printer seemed to print; but there was no ink on the paper. I cleaned the print heads several times. The level of the color cartridges went down significantly; but the black cartridge did not. I replaced the black cartridge with a newly purchased one. The problem persists. Test pages show all the color but no black. The Copy/Black button gives the same results. That is: the printer appears to print each line but no ink gets to the paper. It is blank.

I too suddenly cannot print with black ink. i replaced the colored and black cartridges. I am getting colored ink. I have tried numerous solutions offered on the internet including, wiping the print head, saoking the print head, running multiple printhead cleaning cycles via my hp6500 officejet all inone printer. i have now spent better than a half day on this issue and consumed nearly all of the new colored ink! on occasion i would test the black ink and get one short email to print in black. the subsequent test minutes later only a blank page or text so faint it could not be read.
several months ago i had an issue with no printing...cleaned the print head and it seeems to have worked fine until now.
what options are left? i have spare new colored cartridges i hate to throw away if i need to buy a new printer. my printer is 4 yrs old though only used for the last 3 as it was in storage for nearly a year.
are there new hp printers using the 920 cartridges?

Hp 6500 all-in-one e709n prints more than one page

hi
just recently purchased an hp all-in-one 6500 e709n printer and on ocassion the printer will print multiple prints of the same document. Most of the time it will print out 2 copies of the same document when only 1 was optioned. The other day it printed 5 copies of the same document when only one was optioned.
printer is setup as a network printer on its own with its own ip. wireless is not being used and print server is not being used since the printer has built-in network ability.
I have checked all the settings in the printer, in the printers properties on the computer, etc, on all accounts printer is set to print only 1 copy of a document.
Why is it printing multiple copies?
How can I fix this problem?
Just wasting paper with this printer and am not happy with that.
Thanks in advance for your help,
Mark
This question was solved.
View Solution.

I am sorry and appologize for my previous reply. I did not realize that was your signature and was taking it as a responce to me for asking my question. I was really confused because I thought this forum was for person to person experiences and help.
Your answer of disabling bidirectional printing seems to be working. Haven't had any duplicates as of yet.
Thank you very much for your help
Mark
Will mark post as solved.

HP Officejet 5610 All-in-One not printing true colours

The HP help people have finally given up on trying to make my Mac see the Color Options tab in their print software with my set-up. They now say, "It's an Apple problem". If I could see these settings I'd be able to adjust the HP defaults for print-outs (by saturation, brightness, density, hue, contrast, etc) once and for all so I'd get closer to what I see on screen printed out in front of me. Without them I have to change everything on a trial and error basis each time in Photoshop. I've read about it in the HP manual and seen it work on another (cheaper) HP printer on a similar Intel iMac but with the All-in-One I just get the screen saying "No User Selectable Settings" - which HP say should not be the case. Anyone have any ideas? This screen seems to be vital - unless of course there's a better way of synchronising the perfect image I see on screen with what I get out of this printer?

I have seen this case with hp printers on the intel macs as went the intel macs came out hp's driver release was set for June as that is when the intel macs were suppose to be released i know the new software version 7.9 which is universal fixes all of these issues on the intel based macs.
Just make sure you run the hp uninstaller first HD/Applications/Hewlett Packard
Here is the link for the lates driver
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=2 19&product=441125&lang=en&softwareitem=mp-40934-1

Cannot print wirelessly from MacBook Pro OSX Mavericks

I cannot get my new MacBook Pro (using OSX Mavericks) to communicate with my HP Officejet4500 Wireless. I can print when I use a connecting USB cable, but cannot print wirelessly. All of my Mac software updates are current as of 4/20/2014, which included an update for HP printers. When I used the disk to install the printer software, it did not have a screen for entering my wireless router ID or passcode. In the Mac System Preferences for Print and Scan, my Officejet 4500 G510n-z is listed, but to no avail. What do I have to do to get my Mac to print wirelessly? Thanks.

OK, thanks for that. It may indeed may be the problem, but let's check a couple of things first.
1. On the printer: Setup > Network > Print Network Test. Is the printer connected to the network? If it is not:
a. In the Network menu, Restore Defaults
b. In the same Network menu, run the Wireless Setup Wizard to connect the printer to your network.
2. On your Mac, download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
3. Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 6500 All in one Cannot print to Fax on Mx OSX Mavericks

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