Officejet 6500: All print jobs (except copies) come out with black smudged background. Fixes?
I have an Officejet 6500.: All print jobs (except copies) come out with dark black smudged background and the text is also smudged. Any suggestions? Thx
FYI, for Black not printing on OJ 6500 ...
If the printer is out of warranty it may be worth following the suggestion in this post re. soaking the Printhead. Note it's important to switch the printer off at the Power button rather than just plugging out at the wall (as otherwise the Printhead won't get capped properly and may dry out)
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Similar Messages
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Y-axis label when printing CNiGraph using PS comes out as black square
Hi,
when printing CNiGraphs on a printer using PostScript the Y-axis lables come out as black squares (picture attached). On screen everything looks fine and they print nicely when using PCL.
Does anyone have any ideas on why this happens or what might cause it?
I'm using Measurement Studio 8.0, .NET 2003., MFC/C++.
Thank you,
Mikael Setterberg
Attachments:
no y-label.jpg 30 KBHi Mikael,
I'm not sure why your PostScript file would be printing this way. In order to further assist you, I am going to need more information.
Does the y-axis label contain any special characters that may not be interpreted correctly by PostScript or your printer?
Is there anything different from when you print the graph using PCL as compared to when you print using PostScript?
Is your graph the correct size? In other words, is it shrinking when you print it, causing the y-axis label to be overwritten?
Have you tried saving the PostScript file to your computer and viewing it with a program such as Adobe Acrobat or GhostScript (you can check out Printing and Viewing PostScript Files from Windows and DOS for more information on GhostScript)?
Finally, have you tried printing other PostScript files (ones that look correct, including graphs with y axis labels) on your printer?
The answer to these questions should help us solve the problem, or at least point us in the correct direction.
Matt Mueller
National Instruments -
Copies come out completely black
When copying the printer is printing completely black pages. Any ideas as to why?
ColinHi,
Please unplug the power, wait for 30 seconds and replug it.
Now check for any change.
If the same appear, you may try printing - if the device prints fine, then the cause is probably within the Scanner Bulb.
If so, serviceing the product will most likely be required.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
Compatibility Windows XP HP officejet 6500 (E709) printer with new HP Pavilion
I just purchased a HP Pavilion 23 all-in-one. The store where I bought it said that they could not set up my HP Officejet 6500 (E709) printer because it was not compatible with the new Windows installed on the Pavilion. The CD for the printer says Windows XP, Vista Version 12.00 on the label. I hate to give up a perfectly good printer just because it is not compatible with the new PC. Is there a fix for this or was the technician just not looking in the right place for the driver.
Here is a link for the 6500 E709a drivers.
There are a few E709 models, so if yours is not a E709a model post back with the correct model #.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee. -
I have cleaned the cartridge, put in a new cartridge, and the "self help" report only has three bars showing, black, green and yellow. It appears it should have six bars of color. All copies come out with a green tint. Any ideas?
normre9It appears your cartridge is out of magenta ink. Is this an original HP cartridge or a reman.refill? If the former check the cartridge warranty as shown here. If the latter see here, then contact your supplier for a replacement or refund.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
How can I print to my HP OfficeJet 6500 Wireless Printer from my iPhone 4S which used to work (on prior iPhones) before AirPrint printers were even available? (running Mac Lion OS, all software and HP sw updates are all performed)
I don't get it, I read one post about why would we have to buy an AirPrint Printer when we have used the "print to a wifi printer" just fine in the past? Yes I feel that's exactly what's happening to me now too. I want to print from my iPhone and iPad to my WiFi Printer which is also now connected to my Airport Express WiFi network just fine. No problems.Very glad you added that bit of information because I see different problems similar to this. I want to share with them what you did and hopefully you not only fixed your specific problem but you can lend some more advice to others with problems like this. Thanks!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution! -
Hp officejet 6500 all in one won't print in black
I cleaned the printhead to eliminate clogs which had worked in past. Did not work this time.
Purchased and installed a new printhead and ran a report which showed the black ink working.
Ink levels in all cartridges, however, were low. Purchased new 920 XL cartridges and installed. Ran an alignment and said it failed.
Ran the cleaning of the printheads and then ran a report and still no black ink.
Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead).
HELP! Why will the black suddenly not print. The printhead is new and the hp ink catridges are all new.Hi, Jamison ~
I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges. I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
I have to admit that I finally threw in the towel and just got another printer. I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles. The lack of black print just seems to happen too often.
Thank you, though! I truly appreciate you taking the time to write a thorough response for me.
JFW
Jamieson wrote:
Hi @jfw , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to try and help.
It appears you have covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums. -
HP Officejet 6500 all-in-one wireless - Will not Scan
Hi, I noticed after installing Snow Leopard Mac OS X x10.6 and updating HP printer drivers, scanning feature using HP Scan Pro does not work on my HP OfficeJet 6500 All-in-one Wireless E709n. Below is the exception it generates:
========
Process: HP Scan Pro [213]
Path: /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
Identifier: com.hp.scanpro
Version: ??? (7.5.0)
Code Type: X86 (Native)
Parent Process: launchd [94]
Date/Time: 2009-09-13 11:54:41.167 -0700
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6
Interval Since Last Report: 934 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 415 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: D81FBBAF-F3CE-4A2D-8440-72B353E56072
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
54 com.hp.scanpro 0x00002872 _start + 216
55 com.hp.scanpro 0x00002799 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95a5903a kevent + 10
1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 4:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 5:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
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0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS723232L9SA62, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: USB Mouse, 0x046d (Logitech Inc.), 0xc00b, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
========While HP Scan Pro is not supported on Snow Leopard, HP Scan is. You can get a copy by downloading a the full 10.6 solution for your OfficeJet 6500 series. Details on the download are available [here|http://discussions.apple.com/message.jspa?messageID=10274078#10274078].
Just trying to help.
Andrew -
How to print doc from my kindle fire to a hp officejet 6500 wireless printer
I have a kindle fire and a hp officejet 6500 wireless printer. How do I connect the 2 and print a document that is on my kindle? They are both in the same house
Hi,
Please try:
From a supported app, find the Print option from the app's menu, and then tap Print .
Find the option to select your printer. The Kindle device displays a list of printers that are available on the Wi-Fi network.
Find your printer on the Wi-Fi list, and then tap to select it. Once you select the printer, your device remembers the selection.
If your printer is not on the Wi-Fi list or if you want to use the wireless direct connection method instead, find your printer on the Wireless Direct list, and then tap to select it. Follow the on-screen instructions to complete the connection. Once your printer is connected, your device remembers the selection.
Make any changes to the available printing options, if desired.
Tap Print to send the print job to the printer.
Pleae note: Only "Fire OS 3.0 (Mojito) devices such as the Kindle Fire HD and Kindle Fire HDX tablets support Printing from Kindle."
More information: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03933792#N57
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
I can not get documents to print from the laptop.
The network connection appears to be good.
I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
It shows Status "Error printing"
Any advice would be appreciated.
ThanksHello wombat61,
Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
www.hp.com/go/tools
Regards,
Jabzi
Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP. -
How to download How Do I? videos for my HP Officejet 6500 E709n printer?
Dear Sir or Madam: Is there any way to download "How Do I?" video clips from the HP Solution Center for my HP Officejet 6500 E709n printer and save them directly to the desktop area of my Windows XP Home desktop computer? Please reply back soon. Thanks. Sincerely, Egan
See requirements for AirPrint (http://support.apple.com/kb/ht4356):
If your printer supports AirPrint but does not work then:
Your printer might need a firmware update
Your printer must be on the same WiFi network
Your router must support Bonjour (Zero-configuration networking).
For troubleshooting:
Turn Off iPad, WiFi router (remove from power), and Printer (remove from power).
Turn on WiFi router
Wait 30 seconds
Turn on printer
Wait 30 seconds
Turn on iPad
Try to print. -
Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a
I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day! -
HP Officejet 6500 E709n printer - black ink not printing
I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you -
Deleting all print jobs on a computer with network accounts
In a school environment, we are using a network server with individual student accounts. Is there a way to delete all print jobs for all users on a given computer? I can reset print system and it only clears the print jobs for that single user.
System Preferences > Printers & Scanners > Print
Click: Open Print Queue
You should be able to delete print jobs from there. -
The photos in my IPhoto have all become mini-thumbnails and I can't open or edit them. When I print the image it comes out normal size. How do I get the thumbnails back to the standard size and be able to work with the photo files?
What version of iPhoto and system are you running? On the guess that you're running the latest iPhoto, 9.4.2, Try the following:
1 - launch iPhoto with the Command+Option keys held down and rebuild the thumnails, Option #2.
2 - It may take 2-3 attempts so don't give up after only one attempt.
OT
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