Officejet 6500 black ink stopped printing

Last night my printer worked fine, today it won't print black ink. I have changed all of the cartridges, cleaned the vent holes, completed the alignment process and head cleaning procedures. I have checked all of my print settings and they seem correct. My printer will print all colors except pure black. The odd thing is when I did the alignment and head cleaning procedure it printed out the ink levels (only the ink levels), and it printed the black rectangle for each color but the black color was empty. I know the black color is working as I can get all mixed colors to print, just not the pure black even when I check grayscale only. If I select a black color with 50% grade I get what looks like a watermark. HP suggests I purchase a new print head but I don't see how this will make any difference. Any ideas or suggestions?

Hello Billie2,
Thanks for the post. Are you using HP supplies? Is this latest cartridge a re-fill? You are doing great t-shooting, and I think you've isolated it down to the printer hardware/cartridge. Do you get any error messages? Check some of the steps below in the link, can you run an alignment page? Does black print on that? Let us know and we can go from there, the print head may have failed. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01643376&tmp_task=solveCategory&cc=us&dlc=en&la...
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HP officejet 6500 wireless suddenly stopped printing black ink.

HP Officejet 6500 wireless has stopped printing black ink. Followed all troubleshooting steps to no avail. Prints colors but black is either very faint or not present

Welcome to the forums Irgoodspeed
I saw your post about your Oj 6500 Wireless no longer printing in black ink. I noticed you have already changed the cartridge which did not help.
I would recommend following this troubleshooting guide:
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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Black Ink Not Printing on HP Photosmart 5510e

I recently installed new black xl cartridge. Printed a few sheets fine and then black ink stopped printed. I went to HP Doctor and tried all of the suggested fixes and nothing worked. Can someone help me out.

Hi @Nancy03 & @kasmo,
Welcome to the HP Forums!
Assuming you both have a Photosmart 5510, you can both follow the same instructions
I'd recommend you start with the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document. If that doesn't work, please let me know what country you're in and whether the printer is in or out of warranty, thanks!
Hope to talk with you both soon
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IMac OSX 10.6.8 will not detect HP Officejet 6500 E709n series wireless printer

I had my iMac OS 10.6.8 unplugged for a week and just hooked it back up today and for some reason HP Officejet 6500 E709n Series wireless printer cannot be detected. I have tried everything... AppleCare could not help... they said to install the HP software off HP's site... I did but my computer will not recognize the printer in default printers. I have tried talking to HP Support and they mentioned something about DDS corruption but do not want to pay $99 for that to most likely not be the reason. I have tried calling Verizon because AppleCare said it was a network issue and then Verizon said it was a software issue.
I even tried re-installing the printer with the USB cord plugged in the back so it could at least recognize the software, but once the printer was put back in the other room, it stopped working. It now says:
Looking for printer...
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There is also a yellow circle with a wavy line in the middle.
This has never happened before. When I first hooked this machine up, it just picked up the printer and there were no issues.
Sorry this is a little wordy but I am out of options on how to fix this... please help.
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uhhhwords,
This article should get you operational as it covers the offline errors you are getting. Give the steps a shot and let me know if it helps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en &product=3795406&tmp_track_link=ot_search
Best of Luck!
I work with HP but my posts and opinions are my own.

Why is officejet 6700 black ink more expensive than the other colors

why is hp officejet 6700 black ink almost twice as expensive as the other colors?

The black cartridge is larger and has more than twice the ink of the standard color cartridges.
If you do much printing you might want to consider the XL version of the cartrdiges. The 932XL is rated at 1000 pages for $32 compared to the standard black cartridge rated at 400 pages for $20.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

Black Ink wont print on HP Photosmart Plus B210a Product CN216A

My black ink wont print on the printer stated above. I have changed it twice in the past 3 days, still wont work. I then ran a print quality report, cleaned printheads, aligned cartridges, ran all the tests. Nothing will work. The color ink will print, but nothing black will. On the print quality report, the black ink wont show. The printer displays the black ink, so installation of the cartridge must have been correct. Is the black ink cartridge or slot broken. I'm not a tech savvy person so I dont know the term for that thing. Please help, and let me know if I should just get a new printer. Thanks

Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue. Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead. Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three. While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
I am a former employee of HP...
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HP Officejet 6500 e709 will not print color from my Mac

My HP Officejet 6500 e709 will not print color from my Mac. I have run test print from the printer and it prints fine. I have installed new cartriges and run a test page and all is good. the print comad from the mac only prints black

Hi @bvedder ,
Thank you for visiting the HP Support Forums and Welcome. Thank you for the detailed message, tells me where to look for a solution for you. I have looked into your issue with the HP Officejet 6500 E709 Printer and not able to print in color with your Mac.
Here is a document that will show you how to change your Print settings on the Mac. Go to the section Solution four: Check the print settings. Then select the Mac. The Quality should be Normal or Best.
Hope this helps you print in color.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
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I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
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Officejet 6500 - suddenly won't print black ink

I have an OfficeJet 6500. It used to work just fine, but all of a sudden, the black ink is not working. I checked that there was ink in the cartridge (there was), and I even replaced the cartridge with a new one. I did a print test page, and the colors are working, but no black ink. I tried rebooting, reinstalling drivers, plugging directly into wall outlet, but still no luck. Sometimes, I can see very faint black ink on the page, but it is definitely unusable like this. Anyone have any ideas on what to do?
I am on Windows 7 Home Premium, 64-bit. There weren't any changes made to the computer right before this problem started.

You need to get a new printhead
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Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

Re: HP Officejet 6500 Wireless will not print with black ink

My black ink cartridge was not working and I came across this site. Thank you Pokerchip your method worked fine I was about to buy a new printer till I came across your blog, I placed all the cartridges in plastic bags and I washed the printer head first in metholated spirits then rinsed it well under the tap till the water ran clear, I placed the printerhead ouside in the warm night air overnight and in the morning put it back in my printer when it was thoroughly dry at first the printer message read no printhead installed so I press the ok button and the printer when through a process and finally printed a test page it was absolutely perfect, you saved me heaps of money very grateful for your help and I hope this helps others as well. Check out Pokerchip's blog on this site

I am glad things worked out for you, but there are two parts I would NOT recommend: first, do not use metholated spirits as this can cause the printhead to delaminate requiring printhead replacement. Secondly, I would not recommend leaving the printhead out of the printer overnight as this can allow the printhead to dry out and/or introduce air into the printhead.
The post here has my recommendations for cleaning the printhead, this has worked for many people.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

On a Mac how to set Officejet Pro 8600 for black ink only printing

How do I set up the Officejet Pro 8600 to print in black ink only (working from a Mac)? The printer was already installed and is functioning.

In the Print dialog box is a Black & White option.
You can also select Black & White printing from the Presets drop-down:
Hope this helps.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

HP Officejet 4620 - Black ink will not print.

I have read through the blogs on this and it looks like others have run into the same problem that I am having. It says that my warranty was up in Sept. 2013. So, I'm not sure where to go from here. I was hoping that someone from HP might be able to help me? I have replaced the black ink cartridge with an authentic HP cartridge and ran all of the diagnostics. I really like this printer so, I hope there is a solution to this problem. Any suggestions would be great. Thank you!
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atrabellows wrote:
Hi, Coats! Tried again this morning and am still getting blank pages. I am so bummed! Any either ideas? Thanks!
Hi atrabellows, I'm going to private msg you on this. Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.
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Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
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W a t e r b o y 71
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Officejet 4620 - Blank Ink not printing

Officejet 4620 all-in-one. Started having this problem last week- no black ink print. Brand new genuine cartridges in use(tried 3 separate cartridges straight from the box). Tried all solutions listed on the troubleshoot page to no avail(even three printhead cleanings). Ink levels are tops. Same problems when copying documents. Color ink working fine. Extremely frustrated!! Printer out of warranty by 2 months. This is my fourth HP printer and the first that gives me this kind of issue. Anyone,Anyone? Help!
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Hi Ed-G,
Welcome to the HP forums
I'm sorry to hear you haven't been able to print in black with your Officejet 4620 but I will certainly do my best to get you some assistance with this issue!
I realize from your description that you have most likely covered the steps in this document, but just to be sure, can you go through this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document and verify that you have tried all of the steps? If you have and the problem persists, can you let me know what country you're in? Please feel free to private message me that information!
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet 6500 black ink stopped printing

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