Officejet 6500 E709a driver software problem

PROBLEM - driver software does not stay connected to PC.
Purchased this printer new 10 days ago and successfully downloaded full feature driver software package from HP web site. Install to my network with Ethernet cable went fine. 3 days ago, could not print from HP PC. Message said printer not connected. HP Chat tech advised me to uninstall existing software and repeat download and install process. Everything went okay. Today, same problem that printer no longer connected. I have repeated the uninstall/download/install process. Process went okay.
Have others experienced the same problem? Is this an issue with HP software or does it indicate a problem with my printer?
Thanks in advance for any thoughts or ideas.

Hi Tim49,
I understand you've been having some issues getting Windows 7 drivers for your Officejet 6500 printer. I'm sorry to hear you've been having this problem, but I will certainly do my best to help.
There are definitely Windows 7 drivers for your printer. You can access the download by clicking here, you will just need to select whether you have a 32-bit or 64-bit system. To figure out which you have, just click on your Start menu, right click on Computer (should be on the right side of the menu) and then click on Properties. In the window that opens you should be able to see which system you have and then proceed to the link I provided and download the HP Full Feature Software and Drivers.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

  • Driver for Officejet 6500 E709a needs to be updated. Currently causes distortion of Excel sheets.

    Per Microsoft, the driver for the Officejet 6500 E709a needs to be updated in order to resolve a problem which causes distortion of MS Excel worksheets.  http://answers.microsoft.com/en-us/office/forum/office_2010-excel/excel-2010-scrolling-problem/166a8...
    From the forum page linked above:
    If the issue occurs in safe mode too, change the default printer and check. If Excel works fine after changing the default printer then contact printer manufacturer to update the printer drivers.
    This question was solved.
    View Solution.

    There is always a chance that a glitch has occurred with the original driver install.  Therefore, I always recommend, though it may not be an update, reinstalling the printer and software if necessary.  It has solved a number of different types of problems.
    Please click "KUDOS Thumbs Up" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • HP OfficeJet 6500 (E709a) network problems

    Hello. I have a new HP OfficeJet 6500 (E709a) Its all in one. I am trying to use it through a network in my home.
    It is already working for 1 computer, a wireless laptop BUT not for me, a ethernet wired desktop.
    PC: Windows 7 64 bit
    Laptop: Windos Vista (dont know if 32 or 64) Using the printer succesfully wireless.
    Well the problem is when trying to scan the printer or computer won't detect each other BUT I can print from my pc to the printer.
    I installed it through the PC Add a Printer because everytime I tried it with the program downloaded from HP it wouldnt detect, EVER my connected and already tested printer. I can access the printers webpage, the 0.0.0.0.0 something page. I even tried the advanced installing way, manually typing the address the printer has but it would still not work.
    I installed everything by selecting I would wire my printer later but to continue the installation I must find a way for it to detect my pc or the otherway around.
    This question was solved.
    View Solution.

    Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet 6500 (e709a) MFP service manual or help with General Error

    Hi. I have an Officejet 6500 (e709a) that I am having some problems with.  It started with a paper jam/carriage jam message and then became a "General Error 0x61011beb".  The carrier holding the ink cartridges was indeed stuck on the right side, so I followed a video showing how to open the unit.  When I did I discovered a small plastic piece with a couple of gears had fallen off.  The piece has different numbers on each side of it so I am not sure which numbers might be helpful in identifying it.  I am not sure exactly how to put it back on so I am hoping there is a service manual for this printer or maybe even just some kind of general technical reference that has assembly diagrams?  (I know this is a longshot but my local service center charges $50 just to diagnose the problem.  I only paid slightly over $100 and I could get another for that same price so I'd rather save that $50 to use buying a new one if I can't fix this myself.) If it would help I could attach some pictures of the piece in question. Thanks in advance. Jim 

    The utility is of no utility when the printer is perpetually taking itself OFFLINE. No printer is detected. I power it down with the switch, unplug the power supply for anywhere from 20 seconds to 20 minutes, plug it back in, power it back up and my stalled print job may or may not print the last page of a two-page document (first one to print in my selected print order). If it gets to the first page, only part prints then the printer sits there doing nothing. After a long time, it spits out the front page. Usually it won't even get halfway down the page.
    In the meantime, the HPHNDU.exe utility cannot even find the printer, regardless of when I press the "refresh printer list" button.
    The software/device is broken. Didn't even get two years out of it.

  • Windows 8 does not recognize drivers for HP Officejet 6500 E709a Series

    I have downloaded drivers for windows 8 for my HP Officejet 6500 E709a Series printer, but the windows 8 system does not recognoze them.

    Hi,
    What is the error message ? Where do you download from ? the following file or a different file ?
       http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-1/OJ_AIO_6500_E709_Full_Win_WW_140_408.e...
    Please download the above file then install again.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

    My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.  This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail!  Any help?

    The cyan portion of the printhead may be clogged.  I would suggest running the diagnostics shown here.  If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Officejet 6500 e709a fails during multiple page scans

    I have an Officejet 6500 e709a that I've used for years. I'm running Windows 8.1 64 bit. Today it stopped scanning in the middle of a multi-page document and gave me this error code, 8, [(4, 0, -2147023170)]. It will scan one page with no problem, but after 3 to 5 pages I get the error.
    I restarted the program, restarted my computer and uninstalled/reinstalled HP Solutions Center. Nothing worked.
    Any ideas?

    Welcome to the forums Christopher!
    I read your post about the scanning problem you are now having with your Officejet 6500 model. I would first suggest running the Print and Scan Doctor and recycle your network devices, if you have the printer connected wireless or ethernet. If you have the printer connected USB, try a power reset.
    Power cycling the network devices:
    Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
    Plug the router back in and wait another minute, next turn on the printer and computer.
    Power reset:
    Press the Power button to turn on the product.
    With the product turned on, disconnect the power cord from the rear of the product.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord back into the wall outlet.
    Reconnect the power cord to the rear of the product.
    If the product does not turn on by itself, press the Power button to turn it on.
    Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
    Please let me know the results!
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet 6500 Full Feature Software & Driver Download File Corrupt

    Hi,
    I have a new Windows 8 (64-bit) laptop and I want to install my HP Officejet  6500 model: E709/Series: E709a printer. I downloaded several times on 3 different computers the “Full Feature Software & Driver” file and each time when trying to run the file OJ_AIO_6500_E709_Full_Win_WW_140_408.exe (Version 14.8.0), I get the error message “ File is corrupt”. I’ve tried several times running this file and get the same error message. The file downloads successfully each time but everytime I try to run the file I get the error that the “File is Corrupt”. 
    I would like to be able to install my HP Officejet 6500 on my laptop. Any suggestions on how to resolve this problem?

    Hi,
    I have a new Windows 8 (64-bit) laptop and I want to install my HP Officejet  6500 model: E709/Series: E709a printer. I downloaded several times on 3 different computers the “Full Feature Software & Driver” file and each time when trying to run the file OJ_AIO_6500_E709_Full_Win_WW_140_408.exe (Version 14.8.0), I get the error message “ File is corrupt”. I’ve tried several times running this file and get the same error message. The file downloads successfully each time but everytime I try to run the file I get the error that the “File is Corrupt”. 
    I would like to be able to install my HP Officejet 6500 on my laptop. Any suggestions on how to resolve this problem?

  • HP Officejet 6500 E709a Printer - Wireless Networking Problem

    Hello, I hope you can help me with networking my Officejet 6500 printer.  I tried connecting it to my Dishnet wireless router via the USB connection.  There is a Netgear N300 wireless router connected to the Dishnet router.  I am running Windows 7 Home Edition 64 bit. 
    When I open up HP Solutions Center, and select Network Settings, I get the error, "This product has not been configured for networking.  No network settings are available."  I printed out a network configuration page but it says the network status is offling and the EWS shows http://0.0.0.0.  I have powered down everything (computer, printer, routers), and still get the same error.  I tried running the HP Print and Scan Doctor but it did not fix the issue.
    Besides the desktop, I have 2 other laptops that I would like to be able to print wirelessly from.  Thank you for any help you can provide.

    Hi DawnAZ,
    I'd like to help.  I have some questions.  Are you sure you have 2 routers?  I'm not saying you don't, but it is not typical.  Most often, a router is connected to a modem.  The Internet signal comes in to the modem and then transmitted to the network through the router.  I'm wondering if the Dishnet device is a modem and the Netgear is the router for your network.
    The connection from the printer to the router would be through an Ethernet cable.  A usb cable would not work for this connection.  I am going to insert an image to this post so you can see where the Ethernet cable needs to be plugged in to the printer so you can be sure it is plugged in to the correct port.
    I'm thinking that the printer should be connected to the Netgear with the Ethernet cable and another Ethernet cable should go from the Netgear to the modem.  Let me know if you what you think.
    The yellow plug is in the Ethernet port.
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input ! ___________________________________ _____
    Thank You,
    Rich
    Expert

  • HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

    When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
    Scanning error
    4,[(2,22,80040001),(3,22,0)]
    When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
    I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
    I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
    I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
    I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

    Hi DonaldPayne,
    Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message.  I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
    I would like you to continue here and complete the steps listed below:
    1. Press the Windows key + R on the keyboard to bring up the run menu.
    2. Type %programfiles% in the run field and click OK.
    3. Delete any HP/Hewlett Packard folders.
    4. Press the Windows key + R on the keyboard to bring up the run menu.
    5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
    6. Delete any HP/Hewlett Packard folders.
    7. Press the Windows key + R on the keyboard to bring up the run menu.
    8. Type %appdata% in the run field, and click OK.
    9. Delete any HP/Hewlett Packard folders.
    10. Press the Windows key + R on the keyboard to bring up the run menu.
    11. Type %programdata% in the run field. 
    12. Delete any HP/Hewlett Packard folders.
    13. Press the Windows key + R on the keyboard to bring up the run menu.
    14. Type regedit in the run field.
    15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
    16. Run Disk cleanup from Administrative Tools
    17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers. 
    I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Officejet 6500 E709n Driver

    The appears to be no available driver for Officejet 6500 E709n. (The link goes nowhere!) Windows 10 has lost the scanning operation. How do I fix this?

    Same problem here since W10 upgrade. New drivers loaded OJ_AIO_6500_E709_Full_Win_WW_140_408-5 It says another program is using the sccanner ...Print & Scan Doctor gives no problem but comes with same error. I need a solution FAST! My business is relying on this! Kid regardsMaarten, Netherlands

  • Officejet 6500 E710n Moved network problems

    Hi, I previously posted on being unable to modify existing devices in windows 7. the post is here:
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/officejet-6500-E710n-Moved-network-how-...
    The fix fixed the printer however now when we go to use the scanner with in the HP software it says device can not be found. It also used to give the option to scan when you double click on the device.
    PC configuration has not changed and you can access the scan function through the web console. The only change there has been is the change in network address of PC's and printer.
    Any help would be gratefully recieved!
    Cheers
    DT

    Hi DT,
    Thank you for posting,
    As the IP address o fte printer has changed, you are experiencing this issue.
    In oerder to resolve the issue, please click on Start and click on All Programs and Click on HP. Under HP you will find the printer Folder, click on that and click on Update IP address and enter the new IP address of the printer and follow the on screen instructions.
    This should resolve the issue.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • HP officejet 6500 E709n driver runtime error

    I am trying to download the driver for the following printer from your site on Windows 7 (64-bit):
    HP Officejet Full Feature Software and Driver 2010-08-26 , Version14.0.0, 332.49M.
    The file name is: OJ6500vE709_Basic_14.exe
    However, once the download and extraction completes, every time I get the following error:
    Microsoft Visual C++ Runtime Library
    Runtime Error!
    Program: <path>
    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.
    Please advise how to proceed. I had to re-install my machine and really want to get Solution Center back. Webscan does not cut it for me for scanning, I need the features I am used to.

    Hi LinnyLin,
    I would like to help you with the run time error you are seeing during the printer installation. Please complete the steps below and let me know the outcome.
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
    Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
    Download the software and choose to save as, save to desktop > OJ_AIO_6500_E709_Full_Win_WW_140_408.exe
    Download and install this Patch Microsoft Visual C++ Runtime Error
    After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
    Look for, and open the folder starting with 7z (Example: 7zS2356)
    Open folder Util
    Open folder CCC
    If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
    When the uninstall has completed restart the computer
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
     *Note: there is a space between the c and the /
    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Restart the computer
    Download and run the HP Printer Install Wizard for Windows
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Please let me know if this resolves the issue, thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Printer Model No Officejet 6500 E709a

    Dear Sir/Madam,
    Recently I upgrades my windows to 8.1. Ever since i am facing problems in using my printer. I down loaded the driver soft ware but when i tried to install the same it says file not found. The down loaded file apperas in downloaded library. but it seams that the location/path of the file is not correct. Can you tell me the location or path  of the down loaded file where it can saved so that HP solution center can be installed. Asolet me know how  to create short cut on the desk top?
    thanks.
     Pradeep Chaudhri

    Hi Pradeep Chaudhri,
    Follow the steps below and check if that resolve the issue:
    1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
    If you hae any other security software be sure to disable it as well.
    Now try reinstalling the HP Software and check if the installation goes as expected.
    If the issue persists continue following the next steps below:
    2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
    3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
    4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
    5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
    6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
    7. Run the installation file and check for any difference.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Can't print to officejet 6500 E709a from networked computer

    Today I've tried reinstalling my printer software multiple times and I still can't get the printer to print. "Print Test Page Fails." The printer itself works fine on the computer it's connected to with a USB. It works fine from my second networked computer when connected by USB. The second networked computer can see the printer on the network, and appears to be adding it correctly. It tells me is there and ready, but then gives me the error message when I try to print a test page. Nothing is appearing in the what's printing dialog box either. My network works fine with everything else. All troubleshooting has failed to produce any errors. I'm running Windows 7 on both computers, the main one a 64-bit and the second one 32-bit. A third computer on the network, in another room, can find and print from the printer. So.... any idea what's stopping me from getting this resolved?  Thanks...  Liz
    This question was solved.
    View Solution.

    One final update to report...  I almost abandoned the idea of printing to my HP printer from a network computer after receiving your last message. It still bothered me, though, that both Norton's firewall, which I intended to use, and the Windows firewall, which I thought was disabled, had been enabled when I installed the printer. As a final attempt, I made sure the Windows firewall was off, uninstalled the printer using the HP setup CD, and cleaned the Registry. Then I reinstalled the printer again, and WOW, it works! I'm posting this just in case it may help someone else who has had to rebuild their computer after a full system recovery back to factory status. My learning: Norton's firewall is not a problem, but Windows firewall needs to be all the way off. Thanks for all the help and time you took trying to get me up and printing again.  Cheers...  Liz 

Maybe you are looking for