Officejet 6500 e709a fails during multiple page scans

I have an Officejet 6500 e709a that I've used for years. I'm running Windows 8.1 64 bit. Today it stopped scanning in the middle of a multi-page document and gave me this error code, 8, [(4, 0, -2147023170)]. It will scan one page with no problem, but after 3 to 5 pages I get the error.
I restarted the program, restarted my computer and uninstalled/reinstalled HP Solutions Center. Nothing worked.
Any ideas?

Welcome to the forums Christopher!
I read your post about the scanning problem you are now having with your Officejet 6500 model. I would first suggest running the Print and Scan Doctor and recycle your network devices, if you have the printer connected wireless or ethernet. If you have the printer connected USB, try a power reset.
Power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Please let me know the results!
Have a great day
R a i n b o w 7000I work on behalf of HP
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Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
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There is always a chance that a glitch has occurred with the original driver install. Therefore, I always recommend, though it may not be an update, reinstalling the printer and software if necessary. It has solved a number of different types of problems.
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Hi,
What is the error message ? Where do you download from ? the following file or a different file ?
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Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
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2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
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10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
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13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
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Thanks,
HevnLgh
I work on behalf of HP
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Hi @KC1719 ,
I see that you are experiencing issues scanning multiple pages to one file, since updating to Windows 8.1.
I would be happy to help you.
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This is a screen shot for changing the settings in the HP Scan Software.
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Gemini02
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Hi,
Plesae click the link for the solution..
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01728503&cc=au&dlc=en&lc=en&product=4083977&tmp...
Let me know whaty happened...thanks... =)
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The utility is of no utility when the printer is perpetually taking itself OFFLINE. No printer is detected. I power it down with the switch, unplug the power supply for anywhere from 20 seconds to 20 minutes, plug it back in, power it back up and my stalled print job may or may not print the last page of a two-page document (first one to print in my selected print order). If it gets to the first page, only part prints then the printer sits there doing nothing. After a long time, it spits out the front page. Usually it won't even get halfway down the page.
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Officejet 6500 e709a fails during multiple page scans

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