Officejet 6500 (e709a) MFP service manual or help with General Error

Hi. I have an Officejet 6500 (e709a) that I am having some problems with. It started with a paper jam/carriage jam message and then became a "General Error 0x61011beb". The carrier holding the ink cartridges was indeed stuck on the right side, so I followed a video showing how to open the unit. When I did I discovered a small plastic piece with a couple of gears had fallen off. The piece has different numbers on each side of it so I am not sure which numbers might be helpful in identifying it. I am not sure exactly how to put it back on so I am hoping there is a service manual for this printer or maybe even just some kind of general technical reference that has assembly diagrams? (I know this is a longshot but my local service center charges $50 just to diagnose the problem. I only paid slightly over $100 and I could get another for that same price so I'd rather save that $50 to use buying a new one if I can't fix this myself.) If it would help I could attach some pictures of the piece in question. Thanks in advance. Jim

The utility is of no utility when the printer is perpetually taking itself OFFLINE. No printer is detected. I power it down with the switch, unplug the power supply for anywhere from 20 seconds to 20 minutes, plug it back in, power it back up and my stalled print job may or may not print the last page of a two-page document (first one to print in my selected print order). If it gets to the first page, only part prints then the printer sits there doing nothing. After a long time, it spits out the front page. Usually it won't even get halfway down the page.
In the meantime, the HPHNDU.exe utility cannot even find the printer, regardless of when I press the "refresh printer list" button.
The software/device is broken. Didn't even get two years out of it.

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HP OfficeJet 6500 (E709a) network problems

Hello. I have a new HP OfficeJet 6500 (E709a) Its all in one. I am trying to use it through a network in my home.
It is already working for 1 computer, a wireless laptop BUT not for me, a ethernet wired desktop.
PC: Windows 7 64 bit
Laptop: Windos Vista (dont know if 32 or 64) Using the printer succesfully wireless.
Well the problem is when trying to scan the printer or computer won't detect each other BUT I can print from my pc to the printer.
I installed it through the PC Add a Printer because everytime I tried it with the program downloaded from HP it wouldnt detect, EVER my connected and already tested printer. I can access the printers webpage, the 0.0.0.0.0 something page. I even tried the advanced installing way, manually typing the address the printer has but it would still not work.
I installed everything by selecting I would wire my printer later but to continue the installation I must find a way for it to detect my pc or the otherway around.
This question was solved.
View Solution.

Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
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I am employed by HP

My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time. This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail! Any help?

The cyan portion of the printhead may be clogged. I would suggest running the diagnostics shown here. If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 6500 e709a fails during multiple page scans

I have an Officejet 6500 e709a that I've used for years. I'm running Windows 8.1 64 bit. Today it stopped scanning in the middle of a multi-page document and gave me this error code, 8, [(4, 0, -2147023170)]. It will scan one page with no problem, but after 3 to 5 pages I get the error.
I restarted the program, restarted my computer and uninstalled/reinstalled HP Solutions Center. Nothing worked.
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Welcome to the forums Christopher!
I read your post about the scanning problem you are now having with your Officejet 6500 model. I would first suggest running the Print and Scan Doctor and recycle your network devices, if you have the printer connected wireless or ethernet. If you have the printer connected USB, try a power reset.
Power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Please let me know the results!
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Driver for Officejet 6500 E709a needs to be updated. Currently causes distortion of Excel sheets.

Per Microsoft, the driver for the Officejet 6500 E709a needs to be updated in order to resolve a problem which causes distortion of MS Excel worksheets. http://answers.microsoft.com/en-us/office/forum/office_2010-excel/excel-2010-scrolling-problem/166a8...
From the forum page linked above:
If the issue occurs in safe mode too, change the default printer and check. If Excel works fine after changing the default printer then contact printer manufacturer to update the printer drivers.
This question was solved.
View Solution.

There is always a chance that a glitch has occurred with the original driver install. Therefore, I always recommend, though it may not be an update, reinstalling the printer and software if necessary. It has solved a number of different types of problems.
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Windows 8 does not recognize drivers for HP Officejet 6500 E709a Series

I have downloaded drivers for windows 8 for my HP Officejet 6500 E709a Series printer, but the windows 8 system does not recognoze them.

Hi,
What is the error message ? Where do you download from ? the following file or a different file ?
http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-1/OJ_AIO_6500_E709_Full_Win_WW_140_408.e...
Please download the above file then install again.
Regards.
BH
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'{' expected public class MortgageCalculator
1 error
Tool completed with exit code 1
Here is my code
import java.io.*;//*java input output
import java.util.Date;//Date Utility
import java.util.Formatter;//format Utility
import java.text.NumberFormat;//*format numbers
//class MortgageCalculator
public class MortgageCalculator
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cannont be applied to (java.lang.String,int)
cart.setNumOrdered(recordingid, numItems);
.\coreservlets\shoppingCart.java:44 cannot resolve symbol
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itemOrder new order = new ItemOrder(Catalog.getItem(recordingid));I know that not very helpful with out the code but the code is very big so if anyone wants me to post extracts from the code please tell me.

Thank you i put that code in but now get the following:
coreservlets/OrderPage.java:40: incompatible types
found : java.lang.strgin
required: int int recordingid = request.getParameter("recordingid")!=null?request.getParameter("recordingid"):1;
^/code]
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.\coreservlets\AhoppingCart.java:44: cannot resolve symbol
symbol: variable recordingid
location: class coreservlets.ShoppingCart
if (order.getrecordingid() == (recordingid)) {
.\coreservlets\AhoppingCart.java:49: cannot resolve symbol
symbol: variable recordingid
location: class coreservlets.ShoppingCart
ItemOrder newOrder = new ItemOrder(Catalog.getItem(recordingid));
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Also could you explain what the line you added to the code means:
!=null?request.getParameter("recordingid"):1;
!=null?request.getParameter("numItems"):"1";and how come you got rid of if (recordingid != null) {Thanks for any help with these errors
OK I HAVE GOT RID OF ALL THE ERRORS APART FROM THE TOP ONE:
code]coreservlets/OrderPage.java:40: incompatible types
found : java.lang.strgin
required: int
int recordingid = request.getParameter("recordingid")!=null?request.getParameter("recordingid"):1;
/code]
Message was edited by:
ajrobson

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Help with the error message that ADE is not allowed to copy a book onto my Nook. I have tried authorizing and unauthorizing many times--at wits end with this issue.

I too am having the same problem. I have a new hard drive that was imaged from the old one and I'm trying to side load a book to my Nook Simple Touch.. I first installed ADE 4 then borrowed and downloaded a book from Overdrive. I tried a few times to delete and reauthorize both the computer and the Nook and each time I get an authorization error when I try to side load the book. I then found on the Nook forum that the Simple Touch and ADE 4 don't get along. So I uninstalled ADE 4 and installed ADE 3.
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Need a little help with some errors.

Receiving some errors..
btn2.addActionListener(new ActionListener() {
and also
frame.setLocation(400,400);
frame.setVisible(true);
}<<~~has 2 errors here...
Both above have class or interface expected errors..clueless on what i'm missing at the moment.
Anyone mind pointing out what {'s and }'s i'm missing?
     btn1.addActionListener(new ActionListener() {
                         public void actionPerformed(ActionEvent evt) {
                              btn1actions();
          private void btn1actions() {
               if (radio1.isSelected()) System.out.println("Radio Button 1 is selected.");
               if (radio2.isSelected()) System.out.println("Radio Button 2 is selected.");
     btn2.addActionListener(new ActionListener() {
                                   public void actionPerformed(ActionEvent evt) {
                                        btn2actions();
                    private void btn2actions() {
                         if (radio1.isSelected()) System.out.println("Radio Button 1 is selected.");
                         if (radio2.isSelected()) System.out.println("Radio Button 2 is selected.");
               btn3.addActionListener(new ActionListener() {
                                   public void actionPerformed(ActionEvent evt) {
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                         txt1.requestFocus();
public static void main(String[] args) {
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    frame.setTitle("Test Frame");
    frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
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All my code..finally posted...just need help with more errors.
F:\DocumentsTest2.java:169: ';' expected
          btn1.addActionListener(new ActionListener()) {
^
F:\Documents\Test2.java:176: illegal start of expression
          private void btn1actions() {
^
F:\Documents\Test2.java:191: illegal start of expression
          private void btn2actions() {
^
F:\Documents\.java:202: illegal start of expression
          private void btn3actions() {
^
4 errors
Tool completed with exit code 1
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
public class Test2 extends JFrame{
     static JButton btn1,btn2,btn3;
     static JTextField txt1;
     static JRadioButton radio1,radio2;
     public Test2() {
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         container.setLayout(new BorderLayout());
          //Create Panels
          JPanel Panel1 = new JPanel();
          JPanel Panel2 = new JPanel();
          JPanel Panel3 = new JPanel();
          JPanel Panel4 = new JPanel();
          JPanel Panel5 = new JPanel();
          JPanel Panel6 = new JPanel();
          JPanel Panel7 = new JPanel();
          JPanel Panel8 = new JPanel();
          JPanel Panel9 = new JPanel();
          JPanel Panel10 = new JPanel();
          //Set Layout for Panels
          Panel3.setLayout(new BorderLayout());
          Panel4.setLayout(new BorderLayout());
          Panel5.setLayout(new BorderLayout());
          Panel6.setLayout(new BorderLayout());
          Panel10.setLayout(new BorderLayout());
          //Create the Various Fonts and Colors for this GUI
          Font font1 = new Font("SansSerif", Font.BOLD, 20);
          Font font2 = new Font("Serif", Font.PLAIN, 15);
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          Color color2 = new Color(201,29,10);//A Red Color
          Color color3 = new Color(127,127,127);//A Grey Color
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         btn1 = new JButton("Submit");
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         btn3 = new JButton("Enter New Name");
         JLabel label1 = new JLabel("Student Name");
         JLabel label2 = new JLabel("Course Number");
          JLabel label3 = new JLabel("Welcome to the Java Community College");
          JLabel label4 = new JLabel("Registration System!");
          //Declare Text Field For Entering Student Names
          txt1 = new JTextField(15);
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          String[] courseStrings = { "CISM2230 A", "CISM2230 B", "CISM1110 A", "CISM1110 B", "CISM1120 A", "CISM1120 B" };
          JComboBox Combo1 = new JComboBox(courseStrings);
          //Declare Radio Buttons for Add and Drop Course
          radio1 = new JRadioButton("Add a Course", false);
          radio2 = new JRadioButton("Drop a Course", false);
          ButtonGroup radioButtons = new ButtonGroup();
          radioButtons.add(radio1);
          radioButtons.add(radio2);
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          Panel10.add(Panel3, BorderLayout.NORTH);
          Panel10.add(Panel4, BorderLayout.CENTER);
          Panel10.add(Panel8, BorderLayout.SOUTH);
          //Panel 3 Used to Display Label 3 and 4 using Panels 1 and 2
          Panel3.add(Panel1, BorderLayout.NORTH);
          Panel3.add(Panel2, BorderLayout.CENTER);
          Panel1.add(label3);
         Panel2.add(label4);
          //Panel 4 Used to Display Student Name, Txt1, Course Number, Combo Box and Radio Buttons
         Panel5.add(label1, BorderLayout.NORTH);
         Panel5.add(txt1, BorderLayout.CENTER);
         Panel6.add(label2, BorderLayout.NORTH);
          Panel6.add(Combo1, BorderLayout.CENTER);
          Panel7.add(radio1, BorderLayout.NORTH);
          Panel7.add(radio2, BorderLayout.CENTER);
          Panel4.add(Panel5, BorderLayout.NORTH);
          Panel4.add(Panel6, BorderLayout.CENTER);
          Panel4.add(Panel7, BorderLayout.SOUTH);
          //Panel 8 Used to Display the Buttons
          Panel9.add(btn1, BorderLayout.CENTER);
          Panel9.add(btn2, BorderLayout.CENTER);
          Panel9.add(btn3, BorderLayout.SOUTH);
          Panel8.add(Panel9, BorderLayout.CENTER);
          //Setting Background, ForeGround and Font of all Text.
         Panel1.setBackground(color3);
         Panel2.setBackground(color3);
         Panel3.setBackground(color3);
         Panel4.setBackground(color3);
         Panel5.setBackground(color3);
         Panel6.setBackground(color3);
         Panel7.setBackground(color3);
         Panel8.setBackground(color3);
         Panel9.setBackground(color3);
         Panel10.setBackground(color3);
         btn1.setBackground(color3);
         btn2.setBackground(color3);
         btn3.setBackground(color3);
         radio1.setBackground(color3);
         radio2.setBackground(color3);
         btn1.setFont(font2);
         btn2.setFont(font2);
         btn3.setFont(font2);
         Combo1.setFont(font2);
         Combo1.setBackground(color3);
         Combo1.setForeground(color1);
         label1.setFont(font2);
         label2.setFont(font2);
         label3.setFont(font1);
         label4.setFont(font1);
         label1.setForeground(color2);
         label2.setForeground(color2);
         label3.setForeground(color1);
         label4.setForeground(color1);
         container.add(Panel10);
          //Setting Keyboard Shortcuts to Radio Buttons and Regular Buttons
          btn1.setMnemonic('S');
          btn2.setMnemonic('D');
          btn3.setMnemonic('E');
          radio1.setMnemonic('A');
          radio2.setMnemonic('C');
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          btn1.addActionListener(new ActionListener()) {
               public void actionPerformed(ActionEvent evt) {
                    btn1actions();
          private void btn1actions() {
               if (radio1.isSelected()){ System.out.println("Radio Button 1 is selected. Button 1")};
               if (radio2.isSelected()){ System.out.println("Radio Button 2 is selected. Button 1")};
          btn2.addActionListener(new ActionListener()) {
               public void actionPerformed(ActionEvent evt) {
                                        btn2actions();
          private void btn2actions() {
               if (radio1.isSelected()) System.out.println("Radio Button 1 is selected(Button 2).");
               if (radio2.isSelected()) System.out.println("Radio Button 2 is selected.Button 2");
          btn3.addActionListener(new ActionListener()) {
               public void actionPerformed(ActionEvent evt) {
                    btn1actions();
          private void btn3actions() {
               txt1.setText("");
               txt1.requestFocus();
     public static void main(String[] args) {
         JavaCollegeTest2 frame = new JavaCollegeTest2();
         frame.setTitle("Project 4");
         frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
         frame.setSize(400, 300);
         frame.setLocation(400,400);
         frame.setVisible(true);
}

HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Officejet 6500 (e709a) MFP service manual or help with General Error

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