Officejet 6500 E709N Printing black issue

I tried cleaning the old print head (no luck)
Replaced Printhead (new one)
still no black
Tried firmware update (no luck)
anyone a last idea ?
extra info
All original cartridges.. and the top part on the cartridge has been removed

Hello SpaHero,
If cleaning / replacing the printhead, following the suggested guide have failed to resolve the issues I would suggest contacting HP's Technical Support to see about further options for you.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
JERENDS
I work on behalf of HP
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See requirements for AirPrint (http://support.apple.com/kb/ht4356):
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Hi,
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Hello JayyTeee,
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uhhhwords,
This article should get you operational as it covers the offline errors you are getting. Give the steps a shot and let me know if it helps:
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What operating system?
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I am not an employee of HP, I am a volunteer posting here on my own time.
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Dear Sir or Madam:
I am using Microsoft Windows XP Home Edition Version 2002 Service Pack 3 desktop computer.
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Have a great Friday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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This may be a router issue. What brand/model router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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007OHMSS
I was a support engineer for HP.
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Hi Robmtu,
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