Officejet 6500 e709q won't scan through Solution Centre after upgrade to Windows 10

After upgrading found that I could print but not scan with my HP Officejet 6500 Series e709q all in one, I have uninstalled and reinstalled the full download from HP and still no go. I get this message Scan cannot be performed because another program or computer is using the networked HP imaging device. I did a search using that same message and have tried the solutions that were posted but they are not for Windows 10. I have turned off the router, the All in one and my laptop. Is there a solution to this? Thanks

Hi , Welcome to the HP Support Forums! I understand you are not able to Scan using Solution Centre with your HP Officejet 6500. When you attempt the scan you get an 'Scan cannot be performed because another program or computer is using the networked HP imaging device' error message. I would like you to go ahead and run the HP Print and Scan Doctor > www.hp.com/go/tools-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers. What does the PSDR find, are you now able to Scan? If not, leave me with the following information: 1. How is the printer connected, USB or Wireless? 2. When you uninstalled and reinstalled did you use a CD or software download for Windows 10 software and drivers? I will watch for your reply. Thank you,

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Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
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Not able to use HP Solution Centre after installing on Windows 7

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Hi z5090joe,
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My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

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You need to get a new printhead
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Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

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I would like to help you with your officejet 6500. I understand you are seeing a message stating the printhead is missing or damaged. Please use the following document to troubleshoot the issue as it pertains to this very issue; 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Printer ....
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If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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Sunshyn2005 - I work on behalf of HP

I have an officejet 6500 wireless, doesn't print fonts from quickbooks after moved to new house...

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Officejet 6500 e709q won't scan through Solution Centre after upgrade to Windows 10

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