Officejet 6500 scanner not recognized after driver upgrade with Mac OS Lion

I have an Officejet 6500 E709n. Using Mac OS Lion 10.7.5 all software is updated.
I was having printing issues so I "reset printing system" thru Mac System Preferences and uninstalled my print drivers that originally came with the printer from HP. I am using the drivers updated by Mac OS Lion.  The printing problem was solved! Sadly, I now have no scanning capability. I have followed many suggestions on scanning that I've found here on the forum, but my system no longer recognizes my printer as a scanner. The scan option is not even visible under the "print and scan" window in system pref. (I used to be able to click "print" or "scan" buttons on the printer window but even now there are no buttons giving those options).
Thanks for your help and time! 

Hi,
As I understand from your email that you are unable to scan from the MAC OS X System, this is due to the software issue, so we need to uninstall and reinstall the completed software,
Please follow the steps below and let us know how it was.
Step 1:- Run the Scrubber to uninstall the previously installed HP printer drivers
 • Double click on the Macintosh Icon.
 • Click on Application and then on Hewlett-Packard.
 • Click on HP Uninstaller.
 • Select the device and press and hold Control + Options + Command (Apple) keys on the keyboard.
 • Click on Uninstall.
 • You will get a popup window “Are you sure you want to uninstall all HP Software packages”.
 • Click on OK to continue.
Note: It will remove the software for all HP printers. If you have any other HP printer installed, you may have to reload the software and set up the printer again.
During the process of uninstall, it might prompt you to enter the password of your computer to continue with the uninstall process. Please enter the password and click on Continue.
Step 2: Download and install the latest software.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-98080-2&cc=us&dlc=en&lc=en&...=
Step 3: Add a Printer
1. Click the Apple menu icon, and then click System Preferences on the drop-down menu.
2. Click Printers & Scanners to open the printer’s folder.
3. Click the plus sign (+).
4. Select the product and from the print using option, from the drop down menu select the printer and not Airprinter, and then click the Add button.
5. Follow onscreen instructions if any.
6. After a few seconds, the product displays in the Printers list.
Step 4. Try Scanning through HP Scan Application.
Click on the Go Button on the top.
Click on Applications.
Click on HP Scan.
Try Scanning and check.
Also check from Print and Scan.
Let us know the results.
 I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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