Officejet 6500 won't print black

Hi,
I have an Officejet 6500 AIO that will print any color besides black. We've already replaced the black toner cartridge, ran an alignment (which failed), and did 1st and 2nd level printhead cleaning, all with no improvement. I've been looking online and HP doesn't even sell replacement printheads anymore for this model, and the ones I could find from other vendors cost half the price of a new printer.
Anything else I can try before calling it quits and replacing the whole unit?
Thanks,
Dave
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The document here has troubleshooting steps that may help resolve black not printing on your Officejet 6500. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6500 won't print black after power outages

We experienced a series of power outages last night. Now the black won't print at all. The print cartridge is fairly new, about a month old, scarcely used. All the color cartridges will print.
I've tried cleaning the print heads and running the alignment tests, but nothing can produce any black ink. For a pure text page with just black lettering and nothing else, the printer goes through the motions but nothing is printed.
I have a feeling that the power outages tripped it up somehow. Is there a way to undo this?
thanks in advance

@Kenteeple and @oli22 If you make a copy, will that print black?
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Help-HP Officejet 6500-Won't print Black text

Well, I have tried all of the suggestions on this site. My black ink gradually started fading out, so I assumed I needed a new cartridge, but that wouldn't print either, so I put back the old cartridge, which my computer said is half full. I tried resetting the printer 2 or 3 times, tried disconnecting it with the printer both off and on at the time of disconnect, tried realigning twice, tried cleaning the vent hole on the cartridge (which doesn't look like there's even an opening, but it was working before, so it must be like that), and removing the cartridge holder and washing it in the sink. It still does not work. This printer is about 3 or 4 years old. It has worked fine, but it's annoying, because every time you turn it on, it goes through this major resetting process, and it does that after about three or for print jobs, and you have to wait for it to finish. We never could figure out how to set up the fax machine. Does anybody have any other ideas about how to get the black ink to work? I'm using up all my colored ink printing out these test pages!
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It sounds like you have already done quite a bit of troubleshooting for this issue. It sounds like the next step in troubleshooting is to test replacing the printhead. However, before going that route try looking at the troubleshooting document that I will link below.
Troubleshooting Print Quality Issues
* With the printer being 3-4 years old I would say the printer is most likely out of warranty. In this case, one would have to purchase the printhead to test if this resolves the issue. The printhead can be purchase from the HP Parts Store using the part number CN643a. It currently sells for around $70 usd.
With the price of the printhead, I would advise looking into a new printer. The reason being that one could find a new printer for not much more than this and it would come with a full factory warranty.
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HP Officejet 6500 won't print in black

I noticed that my black ink started to streak so I replaced the black ink cartridge, cleaned printheads, and completed an alignment page. All the colors showed on the test pages, except black, and the black characters that did show up were incomplete and streaked. I tried printing in black and white, and the pages shoot out of the printer blank. I've exhausted all the trouble shooting on HP and have had no luck. Any ideas about what else I can try?
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There are 5 different versions of the Officejet 6500. I went with a basic model (E710a) to supply a troubleshooting quality document for poor printer output. This link will give troubleshooting steps to try and resolve the issue it lists some that you have mentioned doing but there are steps that listed that were not mentioned in the above post.
If still having the problem, I would do a manual cleaning of the contacts on the printhead and on the print cartridges to ensure that build up is not an issue. Pages 117-121 of the user manual outline the print head cleaning process. Page 234 in the manual gives instructions to clean the contacts on the cartridges too. I hope that this helps
I am a former employee of HP...
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Officejet 6500 printhead not printing black ink

I just purchased a new printhead and it shows I have full new black ink cartridge, but it prints all colors except black.

Hello bstimson1.
Welcome to the HP Forums! I understand your Officejet 6500, after purchasing a brand new printhead, is still not printing in black ink.
Now, buying a brand new printhead is not a guaranteed fix, but I can certainly try and resolve this issue. When purchasing this printhead, did you receive setup ink cartridges? Additionally, where did you purchased the printhead?
Did you clean the electrical contacts inside the product, before installing this printhead? I will provide an HP document on performing this step here.
Please follow this HP document on Common Print Quality Problems, as well. If you "Clean the Printhead" three times, you could see improvement.
Please inform me your troubleshooting steps.
Looking forward to hear from you.
Hello adeterman.
Welcome to the HP Forums as well! I understand you are not witnessing any black ink when printing a document. What type of printer do you have? Click here to find out: Model Number.
I am going to recommend following this entire HP document on Common Print Quality Problems.
If you are still receiving a defective printout, please contact HP techincal support for further assistance. Click here to find out: HP Worldwide Contact.
Please inform me your troubleshooting steps.
Good Luck.
I worked on behalf of HP.

After replacing black ink cartridge on photo smart 6500 won't print black

Photosmart 6500 all in one printer won't print after replacing the black cartridge. Everything worked fine prior.

elsob wrote:
It's photosmart 6510 & I 'm from the US.
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Officejet 6500 won't print when Laptop is on the network.

We have a HP Officejet 6500 that connects to a laptop vis USB plug. It worked fine for a few weeks, but now anytime the laptop is connected to the office network by ethernet is will not print. Once you unplug the network cable from the laptop it prints fine. The laptop is running windows 7 and we installed the printer using the Windows 7 drivers from here. Please help!

This doesn't make sense. The printer is exhibiting behavior noticed when a network printer is connected to a laptop while the laptop is connected to a VPN. But in this case, neither the printer is connected on a network, not is the laptop connected to a VPN per se.
Are you sure all the latest drivers for your laptop have been installed? That's pretty much the only thing I can think of right now.
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I am an ex-HP Employee.

Officejet 7110 won't print black only with empty color cartridges

There is a similar thread on this for the Officejet 6700, but I wanted to put it out there for the Officejet 7110 too.
When one of the color cartridges is getting LOW on ink, you start getting error messages for black and white printing. A prompt asks you if you want to print in just black ink, even though you have set all the settings in the dialog to black ink only. Strange, but at least you can keep printing in black ink only. Until...
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I signed up for this forum just so I could respond to this thread.
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Hp officejet 6500 wireless e-709, black won't print.

I changed the cartridge but no luck. aligned the print heads and cleaned them in the "tools" section
The color cartriddges need to be changed but I am hessitant to change tthem if the black is not going to work
any ideas or recommendations?

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6500 e709 wireless printer. Be sure to check the vents as shown in solution three.
If the above does not resolve the issue then soaking the printhead as shown in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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tpgarden wrote:
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Hi,
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Printer won't print black ink; have already replaced printhead 1 month ago

My Office Jet 6500 e709n stopped printing black ink first part of December. I followed all the instructions on the HP site and cleaned printhead several times, replaced ink with new cartridges and ended up replacing the printhead and purchased from HP with a return of my old printhead. I installed easily and printer worked. Now one month later, the black ink does not print again. I have cleaned printhead several times, replaced ink cartridges and checked vents. Any other solutions? Is it time to buy a new one? I'm a little frustrated that the HP printhead I purchased only one month ago appears to need replacement so soon.

Hi @StMelG,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e709n will not print in black. I am sorry for the frustration, but I am happy to help!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On....
If you have been through this guide already, and the issue is not resolved. Then I would recommend this post, Re: black ink not working, by @Bob_Headrick.
If neither options fix the issue, please call our phone support at 800-474-6836 for your upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information is helpful!
RnRMusicMan
I work on behalf of HP
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How do I print #12 envelopes with HP Officejet 6500 E709n Series printer?

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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Dear Sir or Madam:
I am using Microsoft Windows XP Home Edition Version 2002 Service Pack 3 desktop computer.
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Welcome to the forums Etow,
I saw your post about the issue you are having with printing from Google Chrome. Have you tried disabling your pop up blocker to see if that will help? Also see this guide about Printing with Chrome.
If the above does not help, try using Firefox or Internet Explorer to print.
Have a great Friday
R a i n b o w 7000I work on behalf of HP
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Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
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Regards,
Happytohelp01
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Officejet 6500 won't print black

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