Officejet 6500A cannot enable web services/needs proxy

I bought this new 6500A so I could e-print. Can't set it up. It keeps telling me Web services has not been enabled. MAKE SURE PRINTER IS CONNECTED TO INTERNET AND TOUCH CONTINUE. I have been able to print my e-mails from my comcast account. I CAN GO TO ANY WEB PAGE AND PRINT THAT PAGE BUT YET IT SAYS IT ISNT CONNECTED.. Then it says might need a proxy address.
I have been working on this for almost a week if not soon getting it I am taking it back and buying a different brand.
I had my HP Officejet 6310 for a gazillion years but am ready to get a different brand because i cannot get this to work. PLEASE, PLEASE, HELP.

I am having the same issue. Is anyone able to help with this?

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Cannot enable web services

I have a recently bought (22/01) B110 and it has setup easily, and connected to the network easily, but I cannot enable web services, it comes up with 'Server Connection Error' nothing else, I have also tried updating the firmware for the printer but it comes up with an identical message
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Try these steps and check if printer connects to Web Services or not:
1) Turn OFF the wireless radio
2) Perform Restore Network defaults from the printer menu
3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
4) Reconnect the power cable and turn ON the printer
5) Run the wireless setup wizard from the printer menu.
6) check if you are able to print and scan
7) "Remove Web Services" from the printer menu and wait for 2 minutes
8) "Enable Web Services" from the menu and wait.
This should print a page automatically.
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HP Photosmart Plus B210 connects to network but cannot enable Web Services

I am on my second HP Photosmart Plus B210 and neither printers have been able to enable Web Services.
When I try to connect I get "Cannot Connect to Server".
I have had my computer, router and printer settings checked by HP Support desk.
I have changed my IP Settings to manual and set up DNS settings as per the Network Config report.
I can print without connecting with a USB cable and I can see the printer on my internet browser but for some reason this printer cannot download Product Updates or enable Web Services.
In desperation, I have got another router - a BT Home Hub 2.0 (which I had spare) and tried this in case my Netgear DG834G Router was causing the problem but this has not changed / helped my problem. I still cannot enable Web Services.
Do I take up HP's offer of a 3rd printer?

Yeah, it is worth a try. I had my HP rep get me one ASAP...but its still silly on HP's part.
Its like selling you a car and saying, "Oh but if you want to use the radio, you have to buy this remote for it because the keypad on the stereo we provide does not work" .. "Oh and we dont include the special remote with the car"...
That's just not worthy of the brand "HP"

Cannot enable web services on CM1415fnw MFP

I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216. I have uninstalled/reinstalled the printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually. The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it My phone and tablet all connect to the internet without problem via the router but not the printer.
Anybody got any solution? I am going crazy and have run out of thgings to try

Hi lpihome; sorry to learn that you are having this issue;
If you are using win xp or later try this tool GO HERE
Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.
Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
RobertoR
Remember...
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Cannot enable web services to get printer onto ePrint

Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
Also typing in the IP Address into my browser gives me only a blank page...
What to do and where? on the printer or Mac (OSX 10.9)?
Thanks for the help
Max

Hi Max4Print,
Thank you for the update.
Yes you should be able to ping the printer. That is the best way to check the communication. I have included wikiHow’s article on How to Ping an IP Address. It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that. Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel. The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. Once you have run the wireless setup wizard chose the option to print the report.
Regards,
Happytohelp01
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Cannot enable web services photosmart7515

On the web services on my printer I get
email connection error
eprint connection error
web services connection error
What can I do?
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Hi Catjoy36,
Thanks for the reply. It looks like we're going to have to complete some more steps. Follow the steps below and once the steps are completed then you can follow the steps above.
1. Go to the front panel of your printer.
2. Select the wireless icon on your printer.
3. Select Settings.
4. Scroll and select restore network defaults.
5. Select Ok to restore defaults.
6. Now select wireless and go through the wireless setup wizard.
Let me know how it goes.

I cannot enable web services on my Photosmart B210.

I keep getting the error message that there is a problem connecting to the Server. Have tried everything in the manuals and message boards. Nothing works. The printer is online and works with a local Mac through a wireless connection.

Hello Grace-in-BC,
Welcome back to the HP Support Forums!
I would like to help out in anyway I can regarding the network issues with the 7525. The results of the network test that state all pass is referring to the connection to the network only, not the ability for the printer to access the Internet.
The typical cause of this Internet connection issue is the DNS. Which DNS info have you used?
I have found the best DNS's to use are the Level3 and Google, from this web site: Free and Public DNS Servers
JERENDS
I work on behalf of HP
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Can't enable web services for groups (wiki) in WGM

I'm having trouble creating a wiki on my server. More specifically, in WGM, I cannot enable web services for a group. The pull-down menu is accessible, but the only option is "(None)."
I have users and groups set up in OD (they are not local).
I have a working default web page.
I have web services enabled in Server Admin.
I can create and access user blogs.
My user and group folders are on a raid drive instead of the main drive - I'm wondering at this point if there's a problem with a folder name or permissions. WGM just doesn't seem to recognize that there's a site on my server.

OK - wikid is failing to start.
2/5/09 1:36:17 PM com.apple.wikid[37723] Removing stale pidfile /var/run/wikid.pid
2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid[37723]) Exited with exit code: 1
2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid) Throttling respawn: Will start in 9 seconds
From the wikid error log:
2009-02-05 13:36:17-0600 [-] Log opened.
2009-02-05 13:36:17-0600 [-] twistd 2.5.0 (/System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/ Contents/MacOS/Python 2.5.1) starting up
2009-02-05 13:36:17-0600 [-] reactor class: <class 'twisted.internet.selectreactor.SelectReactor'>
2009-02-05 13:36:17-0600 [-] twisted.web.server.Site starting on 8086
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web.server.Site instance at 0x2eb19e0>
2009-02-05 13:36:17-0600 [-] twisted.web2.channel.http.HTTPFactory starting on 8087
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web2.channel.http.HTTPFactory instance at 0x2eb1648>
2009-02-05 13:36:17-0600 [-] set uid/gid 94/94
2009-02-05 13:36:17-0600 [-] Traceback (most recent call last):
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
2009-02-05 13:36:17-0600 [-] run()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
2009-02-05 13:36:17-0600 [-] app.run(runApp, ServerOptions)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
2009-02-05 13:36:17-0600 [-] runApp(config)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
2009-02-05 13:36:17-0600 [-] _SomeApplicationRunner(config).run()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 158, in run
2009-02-05 13:36:17-0600 [-] self.postApplication()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 213, in postApplication
2009-02-05 13:36:17-0600 [-] startApplication(self.config, self.application)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 183, in startApplication
2009-02-05 13:36:17-0600 [-] app.startApplication(application, not config['no_save'])
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 400, in startApplication
2009-02-05 13:36:17-0600 [-] service.IService(application).startService()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/service.py", line 233, in startService
2009-02-05 13:36:17-0600 [-] service.startService()
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/service.py", line 62, in startService
2009-02-05 13:36:17-0600 [-] SettingsManager.globalSettings.rebuildIndex())
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 424, in buildAllIndexes
2009-02-05 13:36:17-0600 [-] buildSearchIndex(aPath, doRebuild)
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 406, in buildSearchIndex
2009-02-05 13:36:17-0600 [-] GroupSqliteIndex.buildSearchIndex(whichPath, forceRebuild)
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/GroupSqliteIndex.py", line 551, in buildSearchIndex
2009-02-05 13:36:17-0600 [-] con = sqlite.connect(indexDBPath, isolation_level=None)
2009-02-05 13:36:17-0600 [-] sqlite3.OperationalError: unable to open database file
I would like to fix this without reinstalling. If there's a way to restore this specific database file or any part of the wiki, I would prefer to do that. Does anyone have an idea what files I should check/restore?

Officejet 6500a Plus - can't enable Web Services

Any help would be appriated on this - I've tried trawling Google to no avail!
I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
I have tried:
-Restoring factory defaults
-Turning off printer and router.
-Changing DNS settings for the printer.
Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
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Hi dcdingo,
I’ve sent you a private message. I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Calling a WSSE Enabled Web Service Through a Java Proxy Class

I am trying to create a client that can access a WSSE enabled web service through
the generated java proxy. For now all I am asking for in the .wsse file is the
username and password with the line <token tokenType="username"/>. In the client
I am setting the username and password token exactly as the BEA documentation
describes:
UserInfo ui = new UserInfo("myuser", "mypassword");
session.setAttribute(WSSEClientHandler.REQUEST_USERINFO, ui);
Yet I am getting the following error message when I try to run the client:
java.rmi.RemoteException: SOAP Fault:javax.xml.rpc.soap.SOAPFaultException:
EJB Exception: ; nested exception is:
com.bea.wlw.runtime.jws.wssecurity.exception.WLWWSSEException: Policy
requires Message to contain UsernameToken, UsernameToken not found in the Message.
Can anyone tell me what I am missing?
Thanks,
John

Hi John,
In your standalone client, use the following two properties to send a
user name and password to the service so that the client can
authenticate itself: javax.xml.rpc.security.auth.username
javax.xml.rpc.security.auth.password
See the docs [1]
Hope this helps,
Bruce
[1]
http://edocs.bea.com/wls/docs81/webserv/security.html#1073863
John H wrote:
>
I am trying to create a client that can access a WSSE enabled web service through
the generated java proxy. For now all I am asking for in the .wsse file is the
username and password with the line <token tokenType="username"/>. In the client
I am setting the username and password token exactly as the BEA documentation
describes:
UserInfo ui = new UserInfo("myuser", "mypassword");
session.setAttribute(WSSEClientHandler.REQUEST_USERINFO, ui);
Yet I am getting the following error message when I try to run the client:
java.rmi.RemoteException: SOAP Fault:javax.xml.rpc.soap.SOAPFaultException:
EJB Exception: ; nested exception is:
com.bea.wlw.runtime.jws.wssecurity.exception.WLWWSSEException: Policy
requires Message to contain UsernameToken, UsernameToken not found in the Message.
Can anyone tell me what I am missing?
Thanks,
John

Can't Enable Web Services HO Officejet 6700 Premium

Printer is connected to a home wireless network. Using the printer contorl panel set up it continues to say "update could not be downloaded". Hit Retry but always fails. Checked wirless connection and its working.
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I am trying to enable web services, and yes, i can print from the computer, finally.
thanks.
laur328

Office jet 4630 will not enable web services

I have the printer installed on my computers wirelessly and the wireless connection says it is excellent but when I hit the button to connect it to enable web services I get an error telling me that my printer could not connect to the server. Tells me to check my internet connection or the proxy settings. I have checked everything, including the proxy settings and nothing has helped. I contacted HP customer service and they were about useless. I contacted my ISP as suggested to help me with my proxy settings and they were just as useless. I am fed up and ready to return the printer, but I would really like the instant ink program. I am not sure if this is just a problem with this printer or all of these types of printers. Any help would be appreciated on how to get this fixed or what to do, that is not someone telling me that I need to talk to someone else. I even had my son who is a computer engineer try to fix it and he couldn't do it, so I am baffled. HELP!!!

Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
Get the printers IP address (this should display under the wireless menu on the front panel) and enter it into a browser on an internet connected computer
This brings you to the printers embedded web server (EWS) page
Click on the Network tab and then on the Networking link at the left hand side of the page
Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
This solutions has worked for other people experiencing the same problem, hope the information helps.
Best
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I am an HP employee.

How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect. If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
How do I remove HP Web Services for my LaserJet printer?
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to disable Web Services.
How do I enable or re-enable HP Web Services for my LaserJet printer?
To use HP ePrint, you must first enable HP Web Services. Re-Enabling Web Services uses the same procedure as enabling the Web Services.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to enable Web Services.
When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
If you were unable to register your printer in www.hpeprintcenter.com within 24 hours of printing your information sheet, you must re-enable the printer code by reprinting your information sheet. The information sheet will also provide your email address if you have forgotten it.
How do I print the Web Services Information Sheet for my LaserJet printer?
You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet. You can re-print the information sheet at any time from the printer control panel.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
I am an HP employee.

To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced.
Please see this post: <link to new “Enable Disable Web Services on your printer” post.
If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance.
Miles
HP Employee

Enabling Web Services

I've installed, uninstalled and re-installed driver & software in my Officejet Pro X576dw, employing both ethernet cabe and via wireless connection but neither method would enable Web Services.
Has anyone encountered same problem and found a solution?
Thanks,
Rod

Hi,
I hope you were trying to register the printer directly from the printers front panel, here is one more method to enable werb service.
Once you connect your printer with the wired network, let the printer fetch the IP address.
Now connect your laptop or PC to the same network.
Type the IP address of your printer in the address bar of the browser and hit enter.
You will now see the Embeded Web Services Page.
Navigate to the Web Service tab and click enable.
Now the printer should get enabled and print an information sheet with the claim code.
If you still didnt get the web service enabled on your printer, restart the wifi, printer and try again. Make sure you have a working internet connection.
Kind Regards,
Oliver
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Cant enable web services

Just out of the box, with my Photosmart 6520, I cannot connect to web services, even though the network sees my printer. Plus even though the download fails, it locks up the screen and escape out. Any ideas?
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I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
Let me know if this helps.

Officejet 6500A cannot enable web services/needs proxy

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